Used them 3 times over last few years. I have cream carpet on lower bedroom floor. They are always professional and the job is done right. read more

Gustavo did an excellent job. All the old carpet stains are gone! He was on time, very pleasant and thorough. read more

I have used John from North Bay Carpet cleaning on two occasions to clean my carpets and was impressed with his thoroughness and was happy with the price and the completed project. He uses a state of the art truck-mounted steam carpet cleaning machine. I would highly recommend John and North Bay Carpet Cleaning read more

My interaction with John Perez was pleasingly uncomplicated showings quite a bit of flexibility. He arrived within 30 minutes of the original appointment time, having text he might be a few minutes late. He worked diligently o the job except he forgot the key family room . He had to come back and set up again which he did without grumbling. He is a one-man band, does good work is flexible and pleasing contrast to another firm had me measuring the precise square feet of each room I wanted done. I will use John again read more

We had our carpets cleaned by North Bay Carpets recently - easy to schedule, affordable and overall good experience. John provided a quote over the phone and once he toured the house he ended up charging less. Really appreciated how he worked around our furniture and my husband who was working from home that day. I plan to start using North Bay Carpets a couple times a year now that I know how easy and affordable it can be. read more

I'm not sure why I have never written a Yelp review for John before now; maybe it's because he is so skilled at his work that I can't imagine anyone questioning or needing a second opinion before using North Bay Carpet cleaning. He's like one of the family! read more

Our carpets and tile floors have been the runway for 3 dogs for the past 12 years and it's been hard to keep up. The dogs are no longer here, but we have more than just memories. We were going to replace the carpet and John begged to get a chance to see if they could be salvaged. John made it happen. His enthusiasm and confidence in the quality of his work was impressive. He kept his promise to restore the carpets and the luster of the tile. We're quite happy with the results. read more

I have had 2 dogs for most of the last 30 years. John has been my carpet cleaner all these years and with 2 dogs I see him often. He has always done a great job and at a reasonable price. I don't know what I would have done without his fantastic help. My new puppy is a digger. She particularly likes to dig in nice muddy dirt. Needless to say I will be getting my carpets cleaned a lot until I traIn my darling sweet houligan not to dig. John cleaned my muddy carpets today and I am so grateful! I recommend John highly! read more

John helped us clean some very dirty carpets. He was responsive, arrived on time and is super personable. Very trustworthy and have been using him for for 4 years. Give him a call if you need help :) read more

I searched Nextdoor for a recommendation for Carpet Cleaning. I noticed a realtor had recommended North Bay Carpet Cleaning, stating they were very good, reliable and reasonable - and - she had used them many times. I thought that a recommendation by a Realtor could be trusted. I used North Bay Carpet Cleaning. They were excellent! High Quality Work, Reliable (showed up on time), and John Perez - the owner is a very nice man. He cleaned 3 carpets and also the fabric on sitting cushion of one sofa . Now I have a high quality, reasonably priced business to use for the future! (415-457-6393) read more

I had John out to clean my carpets for a "move-out" last week. He came highly recommended by my landlord. My carpets weren't so bad, but I knew I had a few suspect spots and pointed this out to John. He didn't think it would be a problem but he did not make any guarantees, which was totally fine with me. If there is a stain that won't lift, I am not going to blame the carpet cleaner. Sure enough the few suspect stains did not come out, although they took a day or so to resurface. I called him a few days later and told him about the stains and was about to ask if he would attempt another pass - he blew up on me! Told me not to blame him if the carpet didn't come clean. Said he had been in business for 30 years and if he couldn't get the stain NO ONE could. It was really bizarre. My objective was to rehire him - at the same rate - to give it another go. Seemed worth the $100 to try again, rather than have to replace a whole rooms' carpet. He never even allowed me to get there. He just got really angry, I was so surprised because he was so nice in person! Really blew me away I just thanked him and hung up. I was so boggled I replayed the conversation in my head over and over trying to figure out if I could have been perceived as rude or complaining. There was absolutely no intention of blame or implication that I thought he was responsible for my daughter's spilled chocolate milk on the carpet. I didn't even ask for a deal - not that I even had the opportunity to ask because he just told me flat out that he wouldn't do it because it was impossible. Um ok. So I called someone else (and I can't remember their name!!...but I will find out for you all!) - and guess what....For the same price they came over, treated the stains in a completely different manner and lifted the spots right up. The carpet actually looked lighter and brighter after they left. Needless to say my landlord has found a new carpet cleaner. As for me, I will never do carpet again! read more

HORRIBLE CUSTOMER SERVICE! I had an appointment scheduled 2 weeks in advance, and they were a no show on the day of! When I called them, they said they called and left a message...which was a lie. His excuse was basically that he chose not to take that appointment because his knee hurt and his partner was out of town. His partner was out of town when he booked us! We had used this guy before, Dan I think his name is, so he knew very well what he was getting into. We have stairs which he likely didn't want to negotiate climbing and a relatively small place on the top floor of a duplex. He knew all of this the moment he set the appointment, so the fact that he still booked it and decided later to cancel without contacting us illustrates this guys professional (or lack there of) demeanor! North Bay Carpet Cleaning = BIG FAIL! read more

John has cleaned our carpeting, couches and area rugs a number of times. He gave us a terrific price every time and did a great job. I just didn't realize as always what a huge difference it would make having them cleaned. read more

These guys are amazing! They showed up on time and miraculously got rid of every stain on our wall-to-wall carpet. Fair prices and they are nice local guys. read more

We have been using John for about 20 years. He cleans the carpets in our rental units, and cleans the carpets and upholstery in our home. We have always had two dogs. He really knows how to get stains and smells out!! He has always done an outstanding job and is also fair with his price. Plus, he is personable and fun. Highly recommend him. read more

John has been cleaning the carpets in my home for about 30 years. He always does a great job and is less expensive than others I have tried. He is usually punctual and always calls if a previous job takes longer than expected. It's nice to do business with a local home-grown person instead of the franchise clones who advertise a lot. read more

John was fabulous and really appeared to go the extra mile for us. Not only did he do a great job on our condo but his rate was better than any other carpet cleaning service we researched. We give North Bay Carpet Cleaning our highest recommendation! read more

20 years I've used this service. Again they are fast responsive well priced. And above all a good job. Job well done at my rentals. Always Recommended!!! read more

OK...reviews don't always speak well...some times people have bad days. GET OVER IT! Here is a review from May 2011 work. GREAT job John!...came on time, pre-treated the spots...did the many..many stairs and got the bound runner clean..(we thought we would have to toss it)....but...it looks great. His price was really reasonable and worth it completely. We would use him again and we highly recommend him....so give him a try folks. Lynn from Fairfax read more

I had the strangest interaction with John. He was very rude, invasive and unclear about our previous interaction. And he told me he could not help me by putting blocks or plastic under the couch etc. because of a bad back. I would have thought that he would hire an assistant if this is the case. Do not use this company. read more

His cleaning was OK. But his listening and caring skills weren't there. I had an unfortunate situation with my condo. It didn't have a working furnace when I bought it. I wanted the carpets cleaned before moving in. I explained this to him when I phoned, and asked him if I should bring heaters.(This was early February). He said no, just fans. Two days later, I brought fans for the carpet cleaning and asked him where they should be placed. He said, "What are they for?"...I reminded him and he shrugged. He was done cleaning at around 11am. When I called him that night at 8pm, to tell him the carpet was as wet as it was at 11am, he said, "Now, who are you again?"...Seriously? No memory at all? No customer service? read more

John has been cleaning my carpets for 23 years He always does an outstanding job and his price is always fair. He cleans the carpets himself so when the owner does the work it's always a job well done read more

Our family owns multiple rental properties here in Marin. We have been using John and North Bay Carpet Cleaning for years. John shows up on time and does a great job in getting our carpets clean. He is a very friendly man who is easy to do business with. I highly recommend North Bay Carpet Cleaning. The job will be done right at a very fair price. read more

John did a good job on mine and no stains came back later. He was on time, polite and reasonably priced His truck mounted system is more powerful than others I have found. I would think Its partly the customers job to not walk on wet carpets and wick up the stain thats in maybe in the padding , or close up the house too soon and cause moisture issues. I have a big old noisy de humidifier to take out moisture so I always run it after it rains a lot or carpets are cleaned. I recommend them as wet air feels colder than dry and 50-60% humidity makes a house smell better -feel better than higher levels. read more

We love our dogs .Pinyon and Shiloh love to run thru the house and roll on our wall to wall carpet . Pottie training in the early years took a lot of patience,but thanks to the fair prices of John,We have our carpets done often.It always John who does the work not some new employee,but by the owner every time.He is fair,honest, proficient ,quick ,but also a great guy to have working in my house.. read more

John is a magician! My dogs wreck havoc on my carpets and John always comes to the rescue! Thanks, John!!!

John is professional, thorough and very fair with his pricing. I would highly recommend him to anyone who needs their carpets cleaned. The carpets look like new. I wish we had done it sooner. We are thrilled with the results and enjoyed his company while he worked. read more

John showed up right on time with his normal cheery attitude. N Bay has cleaned the carpet at my home at least 7-8 times over 17 years and each time brought it back to a condition that has convinced me to not replace it for a while longer. 2 kids, a now 23 year old daughter & 16 year old son, have put this carpet to the test & John, repeatedly, has breathed life back into this floor covering - I think his worked is absolutely first rate. So long as I live in Marin County N Bay Carpet Cleaning & John are my go to people for this work. read more

John has cleaned our carpets for years- we have referred him tons of business over the years- but he seems to have lost his customer service and care. We made an appointment 2 weeks ago- moved all our furniture and day of he no showed. When we called to fnd out where he was he just kept saying" I have to get out of this business" we think he should take his own advise and give it up! No one can count on a guy that makes a commitment he can't keep- as a small business owner we would never treat our loyal customers like this and stay in business- he shouldn't either! Good ridens read more

I have been using North Bay Carpet Cleaning for over 10 years. John the owner is prompt, friendly and does an excellent job with my carpets of all lengths and area rugs. I highly recommend him. read more

My carpet was overdue for a cleaning plus there were bad coffee stains in several areas. John did a great job getting everything clean, but after the carpet dried the coffee spots were still visible. He went the extra mile to call me back to tell me about a wonderful spot cleaning solution of 1 cup white vinegar and 1/2 cup hydrogen peroxide. I mixed that up and applied it to the spots, and now they are gone. John really cares about providing great customer service and he's expert at cleaning carpets. read more

Very nice operation. He came on time, did more than I asked and had some good advice for keeping the carpets clean. He's been here twice and I'll have him come back. Thanks! read more

I have relied on North Bay Carpet Cleaning for over 20 years. I have also recommended them to my friends who own multiple properties and who are always pleased with the results. Their work is spotless, on time, perfect every time. No one gets close to beating their prices and quality. These are the best guys, local guys, good guys! Mc read more

John has been cleaning my carpets for years. He does a great job on the carpets and furniture. He can be hard to get in touch with, but always got back to me. The most important thing for me, I trust him read more

John cleaned my carpets yesterday. The best carpet cleaning job I've ever had. My 24 year old light colored carpet had several stains that have never disappeared in past cleanings. There is no sign of them now. John was professional, on time, very pleasant and friendly and had a very fair price. My carpets have never looked better. The previous postings don't sound anything like the service I got. I would definitely recommend him and will only use him in the future! read more

I have been using John at North Bay for several years now, in 4 different houses. I called him the first time because we had a coupon. I figured for $100 (back then it was for my whole house!) if it only lasted a few months it was still worth it. I always seem to end up in houses with white or light carpet, and I have one boy (now an adult, but who made MANY carpet stains throughout his young life) and 3 dogs and a cat.. The dogs are now older and don't seem to remember that their bathroom is outside! They also seem to eat things they shouldn't (chocolate, popcorn kernels, etc.) and then throw it up on the carpet or worse. So in between the regular, whole house cleanings of each new house, he has made many emergency trips to my house to clean up accidents. He seems to always undercharge, by quoting me a cost on the phone before even seeing the mess, then comes over to clean and insists on holding to his quoted price. I have checked, and there is NO ONE around Marin county who is as reasonable, fast, and works hard on each individual stain. Recently we returned from a trip and our house/dog sitters had accidentally left a bunch of chocolate out where the dogs could get it, AND they accidentally locked them all in the house. The mess (and the smell) was unreal!! And all over the carpet!! I called John even before I unpacked, and he was there in 1 day. I cannot say enough about what a great job he does, and what a nice guy he is. He is pretty laid back which may seem unprofessional to some, but he's honest and down to earth. I will continue to use him. He does most of the work himself, and works a long day. If the carpets are still damp, I just put down towels or sheets to walk on till it's dry...usually in 24-48 hours. Not a problem at all. read more

John has cleaned my carpets for years. When I recently moved, the carpet was less than acceptable. I needed John. He came to clean my carpets yesterday and I was so relieved, the smell was gone, so were the stains and I was in a great mood. Not only did he do a great job on the carpets, John is so helpful, knows what he's doing and has great stories to share. I will call him again and again! Highly recommended! read more

I spoke with John and got a quote for area rug and runner, upholstery, and kitchen and bathroom tile grout cleaning. He seemed very accommodating and we agreed on a base price and a price not to exceed by. He even suggested that his prices were so good, I could call other vendors and see how good a deal I was getting. I phoned him today to ask advice about sealing the grout after cleaning. He started asking me the details of the job again in a very agitated voice, and then said that there was no way he could do it for the price he quoted. I told him that nothing had changed in the scope of the job since our first conversation. At this point he raises his voice, practically yelling at me, saying that he way under quoted and I should be happy he was telling me this on the phone and not at my front door. I said there was no reason to raise his voice and he then said very loudly he would not do the job and hung up on me. I have never encountered such unprofessionalism and rudeness. It really shook me up because he seemed so nice on our first conversation. He is a real Jekyll and Hyde. read more