This was the worst dealership experience I have ever had, and I have purchased more than 20 new vehicles over the years. The issues began with the sales process--communication was extremely poor, with delayed responses and the need to repeatedly follow up for even basic information. I was also asked to provide unnecessary documentation despite not financing through the dealership. Upon taking delivery of the truck, I discovered multiple serious issues. The paperwork stated the vehicle had only five miles, but it actually had 179 miles. Additionally, the hubcaps and antenna were missing at delivery. Shortly after, the truck began throwing error codes due to an improperly installed bed liner. The outlets under the bed were not connected, allowing salt, sand, and moisture to accumulate and cause further issues. I had to bring the truck in for repairs and pay out of pocket to resolve problems that should have been addressed prior to delivery. To make matters worse, the dealership was unable or unwilling to provide updates on the missing hubcaps, including refusing to share a tracking number and stating that they do not provide that information. Overall, this experience demonstrated a lack of professionalism, transparency, and basic quality control, and it has significantly impacted my trust in the dealership. read more

I went to Luther for an oil change and rotation. I was told that would cost $148 until I reminded him that I bought the tires there with free rotation so he deducted $27. That should be in the computer and not sure if he would have charged if I hadn't mentioned it. He then asked if I wanted to get ahead on the 100K service for $785 (some services negotiable). I have under 92K miles on the F-150 . It's the week before Christmas and they want to give me a near $1000 oil change experience. I declined. Shortly after I was in the waiting area the advisor comes to me with a lug nut which he said was swollen and recommended changing them for $119. I asked what if I don't ? He said they will continue to swell and then it would cost $300 to extricate them. I'm 72 and used to do oil changes, brakes etc. on my own vehicles for about 35 years. Lug nut swelling was new to me as well as the other two guys sitting in the waiting area. What I didn't think to as was if all 24 of my Ford original lug nuts were swollen or just the one. I was caught off guard with that recommendation. after talking to others I heard similar experiences. A different Luther dealer tried to sell a guy an oil filter housing because they couldn't get the oil filter off.....yeah. No more Luther North Country service 'experiences" for me. read more

This is not a place to go too. I personally spent 70000 on a truck here. They treat me as though I didn't buy my truck from here. Takes service 4 days to call back when you have an issue with your vehicle and even then you have to wait 2 weeks before you can get your vehicle in for service. The only plus side to this place is the accessories ladies kick ass! They both are so nice and help you if something didn't go right. Otherwise, I'd stay away from this place period. They don't treat you like you, the consumer, deserves. Oh yeah, I'm writing this review while I'm getting my "free" one time oil change. It's going to cost me more though because I want full synthetic oil. No biggie but 2 hours into waiting on a basic oil change and tire rotation when it was suppose to be 1 hour 15 min wait as I was told. This place is an utter joke honestly. read more

We had an oil change on a Friday afternoon in the "quick lane". They should change the name because there is NOTHING quick about it. 90 minutes later, we were out the door and noticed a repetative noise but could not figure out where it was coming from. The next day, we heard the same noise. This time we discovered that their tech did not replace the cover on the oil pan gasket so it was hanging there dragging on the ground. We had to drive all the way back there and they didn't even aplogize. They said if we had a complaint to call Monday. I called at 7 a.m. Monday and had to leave a message. By 2 p.m. the "manager" , Richard, never called back so I called again and demanded a call back. He finally called and was incredibly rude and standoffish. Rudy Luther should be ashamed of this dealership. Incompetant techs and rude managers equates to a business that nobody wants to deal with. Go to your local BP everbody. Such better service and 1/3 the price of an oil change and they truly APPRECIATE you and your business. To the huge Luther corp... you are simply a dollar sign. read more

They'll TAKE YOUR MONEY FOR NOTHING AND WASTE YOUR TIME FOR FREE. Do yourself a favor and do not bring your business to North Country Ford. I was told it would be about 2 hours for my transmission flush (a $220 job). After 2 hours and 15 minutes they came out and I thought, "Cool, it's done... " BUT NO, they were coming out to tell me that they couldn't do it because their machine was missing an adapter. Apparently the Technician let my van sit there and didn't tell anybody. At the time they seem to be understanding and sympathetic to my situation. I am a Courier and this is my work vehicle. I had scheduled this appointment and missed out on work that day for this appointment. I would typically have earned about $300, but now I'll have to do it again. I was to be contacted with info as to when the adapter would come in and they would discuss compensation for my troubles. I ended up having to call them, but there was no manager available so I had to leave a message. 2 Days later I got a phone call from Richard. He acted oblivious to the situation, so I explained it to him. He told me the adapter would come in next week, so I set an appointment for the following Saturday. But then I asked about my compensation and he wasn't willing to do anything at first. In fact he offered no apologies, no consideration or understanding, certainly not interested in creating a loyal customer. When I mentioned the income I'm missing out on for these appointments he said, "Well, I don't pay your wages." I said, "But it is your fault that I'm not going to be earning them AGAIN!!!" Eventually he finally said he'd give me $30 off. I told him I would take my business elsewhere. I drive over 1500 miles a week. That's a lot of maintenance, repairs and parts, and next year I plan to buy a new van. But I guarantee I will not be using North Country Ford for any of this. They had a chance to correct a wrong, a chance to earn a loyal customer, but they really blew it!! It's clear that's not what they're all about. And you should take your business elsewhere also! read more

Dont go here If you fo dont be fooled into opening an account to get rebates. I have gone around in circles trying to get my tire rebate. I was forced to temporarily take an credit for ouk changes and told they would give me extra ones for the hassel NOT. I only had one anf called to see they were still listed and told id only get onr more . This us a total SCAM .i needed that extra money ro pay off my account as im homeless so that money makes a huge dent in my living day to day. I can go many other places and get better service snd treatment and probably will be reporting this to more places as it should be Illegal. read more

I have been a 7-year customer and just decided to try another dealership and eventually shifted. Despite their nice showroom, a large inventory and great sales guys, their service lane is absolutely awful and you would be better serve in the administration. read more

Put wrong fluid in, then when I went back for them to correct it they didn't put enough fluid in! Week later I'm back with big problems because of it. All the while trying to tell me the issues that had started since the service screw ups weren't related, yeah right. Horrible service all around, and don't bother trying to talk to the service manager Tom, he'll just push you off onto someone else who doesn't care either. read more