My wife brought her car here for a airbag recall and they tried telling her that the brakes and rotors needed to be replaced for 1200$ dollar!!!! Like what brakes, rotors and labor cost 1200$??? They tried taking advantage of her cause she was by herself. Went with her for pickup and had to ask the guy 3 times for the receipt for the estimated repairs they clearly didn't want me seeing it. Never again will they have our service. Scammers read more

. They have had our car. REALLY!!! Well, so happy youhad such good results in the sales department. My experience is being completely 7th opposite in the service will be a whole week read more

Great price on a brand new ranger. Gave me an excellent price on my trade-in. Was able to find the exact truck I've been looking for without the huge dealer markups read more

North County Ford was so easy to work with & very accommodating. They gave us a great deal with our trade in & worked with us to make sure we were satisfied with everything in our purchase. The team we worked with was great! I would definitely buy a car from them again in the future. read more

Went to see a car over the weekend. When we started the purchase process they took the ADVERTIZED/POSTED price and added $2000 in alarms and "paint protection" that I didn't want. Many dealers "try" to sell you the extras, I don't mind them trying, but No is No. NCF refused to remove the items from the invoice - SO I left and bought somewhere else. They do not advertise/post the "real" price of the car. They are dishonest. If the added extras are required then tell the customer UP FRONT. This place is a waste of time, go somewhere else. read more

Amateur Hour Professional Hustlers Monday night: Inquired about a used car online via North County Ford website clicking "get my e-price"- someone followed up the next morning (Tuesday) to give me said price, which was in fact the advertised price online and no different (great e-price). Then I asked about what the price would be "out-the-door" and this person said to add approximately 10% which I took away to discuss with my wife as the car was for her. Later Tuesday, the dealer called me again to see if we were still interested in the car, where I said yes but we'd like to know out-the-door price before driving an hour down to dealership. This person, told us OTD price which was closer to 20% above the advertised price and explained it had some dealer added LoJack feature which we wouldn't need and now made the vehicle $1200 more expensive- I said we'd pass on the car given it sounded like the initial call was "bait" to get us down to dealership. Wednesday (Today) I called to see why they try to force a feature such as LoJack onto customers who don't particularly want or need it. I was speaking with George from internet sales this time and before we got too far, he ran some numbers and told me a great price that we both agreed on. I asked if we can give a deposit on the phone to buy time either tonight or morning to close deal. George said that he couldn't hold it, but he could send someone to pick me up this evening which was an awesome gesture- I agreed on a time and sent him all my info via email to have paper wok ready when I arrived. Fast forward 1 hour (40 minutes before they were to pick me up) and they called to say the car sold- WTF kind of service is this place operating- now wonder if it was all more bait to get me there and or they just hustled someone else- very unprofessional and North County Ford will "never" get my business. I see they have poor review anyway so par for the course- one of the worse dealerships I've experienced and will never purchase a car from here- will also file complaint with Ford read more

North County Ford's used car department uses false advertising and bait&switch tactics. I'm so disgusted with how they treated us that I decided to compose and send the following letter to Ford: preview.tinyurl.com/tegal3h As seen in the letter they advertised on their website a 2017 Ford Transit Connect for $18,384, and a big part of their ad was that it included a Ford certified pre-owned warranty (see below which I copy/pasted from their website). I called them and specifically asked for confirmation that it included this warranty. They confirmed. I said I'd consider. The next day they called me, and I again asked for confirmation about the warranty, and they again confirmed in no uncertain terms. I told them I was willing to pay only $17,300 or so, and they said to come in and we could negotiate. So we went ahead and drove there. During the test drive is when they told us that it did not include the warranty. Rather, it only included a 3,000 mile/3 month basic warranty. Further, it did not have the moonroof ($995 add on when new), nor the blind spot warning system ($575 add on when new) that it was advertised to have. To get an equivalent warranty they said I'd have to pay over $24,300! And even without the warranty that I had been promised they said that the $18,384 price was non-negotiable! We of course walked out. Our entire evening (4+ hours) wasted. Further, they told us that this type of "mistake" was not uncommon, and that a similar mistake occurred only a week earlier. Mistakes like this are unacceptable business practices. They should be ashamed. Despicable business. Don't trust their sleazy used car department! Here is the warranty information that they lied about: Ford Certified Pre-Owned Details: * 172 Point Inspection * Powertrain Limited Warranty: 84 Month/100,000 Mile (whichever comes first) from original in-service date * Warranty Deductible: $100 * Vehicle History * Transferable Warranty * Limited Warranty: 12 Month/12,000 Mile (whichever comes first) after new car warranty expires or from certified purchase date * Includes Rental Car and Trip Interruption Reimbursement * Roadside Assistance P.S. A day later and they still have their lying ad on their website! read more

North County Ford - False Advertising! Bait and Switch! - Car Dealers Near Me - Vista, California

WOW!!!! These folks are so friendly and no nonsense. Bought a car for my husband for Christmas and couldn't be happier, or so I thought. Fast forward a month and my son in law needs a car. These amazing guys got it done!!!! It was a complicated deal snd a lot of boxes needed tO be checked in order too strike a deal...George, Mike, Benny and Brandon made it happen! Did such a great job, my daughter decided to see about trading her car in for an upgrade! Wow!!! Made it work snd didn't break the budget!! GO TO NORTH COUNTY FORD FIR YOUR NEXT CAR OR TRUCK!!! Ask for Mike or George-you will be so happy!!! Shout out to Dot too!!!!! read more

Super bad service is not recommended they just want your money and that's it stay away from this place bad Costner ser. read more

North County Ford - Car Dealers Near Me - Vista, California

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Bought the extended warranty only because Michael said it would cover any issue that arose. He claimed if it needed brakes, tires anything to do with the engine it would be covered. They just called and I have to pull a $1000 our of thin air. Thanks for the false sense of security. Hope your commission was worth it. read more

The finance, managers, Adrian, and Rick Brule did not want to give me a quote for my vehicle when I showed up there unless I gave up my Social Security number so they can run my credit prior to letting me know what they would give me for a trade in vehicle I came in with. If you get the salesman Lance, he is a great guy and helpful but unfortunately he's not able to give 110% of his great customer service due to the finance managers puppeteering him, it really is sad when I arrived and they did not want to work out a deal with me I would not recommend a Ford dealership. I went to four other dealerships before this, and they all gave me a trade-in appraisal with no problem and not even requesting my Social Security number to run my credit. how am I supposed to run my credit before they can tell me what they can offer me for my vehicle.? I would not recommend this dealership, customer service wise. It is their way or the highway and I took the highway when they told me that they would not work with me to put negative equity into a used vehicle when I know that is possible. Bad experience did not go here. read more

the salesman, John Martinez, has done an excellent job. He went through all the features of the car in detail. The car was delivered in a perfect condition. read more

I have now leased two cars from North County Ford and I have been highly impressed with each experience. Tim McCullough was honest, straight forward, very patient and even keel, and not at all 'pushy' or aggressive. He made the entire experience seamless and comfortable. Cameron Oxberry was extremely easy to work with in handling the financial aspect of the process, for which I also have to give credit to the sales manager who when I could see him was very calm and collected. Cameron and Tim worked diligently to try to combined the type of car I wanted with the budget I provided them. I honestly could not have been happier with my experience here as people just seemed to want to provide the best experience possible. Thank you to everyone at North County Ford, I'm sure I'll be back for a third in a few years! read more

I have to say that although I had a good buying experience sales wise, my experience with the finance staff was less than stellar. I was in a hurry towards the end of my purchase and I put too much trust into the person having me sign all the forms. (Omar I believe). He added on not one, two, or even three, but 5 items that he positioned as "included in the purchase of your vehicle". This totaled an ADDITIONAL $3,200 in add on purchases I was told "came with the car". The items he added without my permission included express dent care, lojack sale, express code, paint sealers, and leather sealants. I asked for them to be removed from my purchase and sale multiple times starting two days after the purchase up until last month. To date, they have only refunded me one purchase of $495, despite the add ons that I never asked for costing me $3,200. I would not trust the finance dept at this dealership after this issue. read more

Brad in sales helped me enormously in shopping for a vehicle. His customer service and professionalism go a long way. I would definitely recommend my friends reach out to North County's sales department. Thanks North County Ford! read more

I bought my truck here about two weeks ago and it had a list of issues that were covered under warranty. I give this discrepancies to the service department and they told me that I would be finished within a day after three days it still wasn't finish and I was told I'd have to come back. I absolutely do not recommend this places service department. Sales department was amazing and completely transparent. Tim (in sales was a great manager) and Julie in service was great even remembering my name. Other than them I don't like it here. read more

Shopping at North County Ford has been absolutely the worse, most horrific car buying experience I've ever had. I've purchased seven vehicles in my lifetime, and I have never had such an awful, awful experience. If you value integrity and honesty in sales please shop elsewhere. These guys are crooks. The entire sales staff specializes in trickery, double talk, and betrayal. I would give them no star if that was possible. Don't believe a word that comes out of their mouths! They have taken car buying to an all time low. Buyers please beware! read more

I was truly this appointment today when I went over to look for a car I had in mind a Ford Escape but when I got there nobody greeted me I looked around in the parking lot saw a few of the cars that I was interested in and still nobody came out I even went inside and walked around and nobody asked if I needed help I really thought that at least somebody would come out but I guess they don't need my business read more

Vehicle was found on USAA. After dinner tonight I will be contacting USAA to let them know the condition of the vehicle that they are advertising I drove 40 minutes to view a vehicle that online looked amazing and perfect over. Once I arrived it was trashed. Trashed meaning door seals window seals ripped, pieces on the vents in randomizers for missing from the vehicle. This is two-year-old vehicle, none of this was listed on the online website. completely disappointed and will never come back to this dealership. Complete waste of time. read more

I was a first time car buyer in May of 2018 and bought a 2017 Ford Focus from this dealership. Since the purchase of rhis vehicle I've gone through 3 batteries and 2 clutch/transmission replacements and will never buy a Ford again. A clutch should not be going out on a 3 year old car 14,000 miles apart on a car with under 40,000 miles. Do yourself a favor and buy elsewhere from a reputable dealership. I'm in the process of calling their customer service department to have them buy the car back for the price of the loan but I doubt they will do anything. I'm already consulting with a lawyer about the situation. My transmission should NOT have failed twice, once at 25,000 and again 39,000 miles. Buy elsewhere. The only positive thing I've had is going to service department, as Jim has handles all my visits with such great customer service but I suppose that's to offset the negative reason for having to go there to begin wirh. read more

No one likes to take their car in for repairs and dread the BIG bill you are left with...but I would have paid more since my experience at North County Ford was so incredible and the customer service was that GOOD! Shelby is the main reason I will always take my car to Ford in Vista, she's amazing. Even more recently I had to take my car in for warranty service and Alex helped me out, Shelby was out that day. Another incredible asset to Ford. Incredible customer service!!! Wish I could give more stars for the incredible customer service those two provide. read more

Highly recommend! Please ask for for Laura, she's the best! I had a great experience here and everyone was hospitable! Abraham at the desk was honest and fair and a straight shooter. Will send anyone this way! read more

The star is for RC and Randi- They each get 5 stars, were super helpful and upfront. The "manager", they get ZERO. I CAN'T stand liars. Being lied to is a huge pet peeve of mine. I was told the price, they ran my credit (even though I'm paying cash), I got insurance for the vehicle, and I'm ready to go- then they give me a number more than $1,000 over the OTD (out the door) price agreed upon yesterday. WASTE OF MY DAMN TIME!! It is SO irritating to be lied to. It's the reason used cars sales people get the rap they do. Do yourself a favor and go to Mossy Ford. I've dealt with them in the past they were honest and fair. read more

5 Star service from Trevor Martin. He made purchasing my new car easy, & it didn't take all day. Thank you Trevor, my husband and I appreciate all of your help We highly recommend Trevor Martin as a top salesman! read more

Very unprofessional...Bought a ford fusion with 5k down but they didn't have power cord cause they said it was on order.L let it slide..now it's about a month later and received no cable or tags..Talked to asst manager and others in which he told me there were internal legal issues with the car they were working on...Ofcourse after I bought it so now they are given me the voicemail treatment..called the general manager TONY no callbackS...STAY AWAYYYY!I only went there cause my best friend brother works there and recommended it.Way to Scam a U.S. MARINE DISABLED VET...My bad luck lamar + zulma m. read more

I had my vehicle served by them October 2016, And the service technician ruined the drain plug on the oil pan . Looks like he used the wrong wrench to remove it and ruined the head by rounding the head of the drain plug. Either her used the wrong side or size of wrench Or maybe used a crescent wrench to remove it I just got my oil changed today and had to buy a new drain plug to replace the one that was damaged . They should have put a new one on when they damaged mine. I called them today and the service advisor said that the tech no longer works there. Go figure! They should give me free service for life. They are a factory dealer who should know better I will never have them work on my 2005 ford free star van unless it's for a factory recall. read more

My husband and I just bought a Ford Ranger from North County Ford, and we couldn't be happier! I had been trying for over two weeks to find a good year-end deal through several other dealers, who just gave me the run-around and didn't seem to take me very seriously, and I was ready to give up. Then I contacted Trevor Martin at North County. Right away, he quoted me a great offer that no other dealer seemed interested in doing, and after I accepted and completed the application over the Internet, he actually drove the car to my home at night so I wouldn't have to drive to the dealership which was not close! The final paperwork took all of 5 minutes, and I had my perfect truck with everything I ever wanted and more! It could not have been easier, and Trevor Martin could not have been a nicer salesman! I highly recommend buying your next Ford at North County Ford. Ask for Trevor Martin! read more

I had a great experience here buying a car, Mike in finance was fast, efficient, friendly...and had me in and out quickly. The sales team was not pushy. I went in knowing what I wanted and what I was willing to pay. So, things went smooth. I didn't get an offer for my trade in that I wanted, so I simply took my trade elsewhere. I would indeed recommend this place. read more

Finishing up our deal and ready to drive away our new F150 !! It was a pleasure doing business with our local Ford dealership. Courteous, patient, knowledgeable and very personable. Really went the extra mile.. ! Our thanks to Mick Simovski for his time and efforts. Mike in Finance completely our process to the tee. I recommend N C Ford to you all. read more

I came in to North County Ford and Shon Craft, the service manager, came off as very unprofessional and as I was waiting in the lobby I noticed him treating his staff very poorly, not really looking confident at his job and acting condescending toward his service advisers/technicians. This negative leadership does not make me confident in bringing my vehicle into this dealership for servicing. read more

My mom has come here to get used cars for the past 10+ years and she always came to the same person - RC! So when I got my second car without a doubt I came to the same person and got an AMAZING deal with him. Unfortunately life got in the way and I totaled my car in less than a year but returned this past weekend to try and get another. Both RC and his boss (I believe it was Mike) tried their hardest to get me in a car and were successful. The whole process was quick, not so easy due to my own circumstances but they really did try and I drove off the lot that very day and made it in time for a birthday party. Every step of the way they helped me and made sure I knew everything about the car, from warranty and GAP insurance to the gadgets in the vehicle. So this is my second car from RC and both my mom and I have always been satisfied and taken care of. We call in beforehand to see what we qualify for just to make sure everything will work before we come in and then RC takes it and handles it from there and we have NEVER been disappointed. My mom's almost paid her car off and as soon as she does she'll be returning to the same guy who always takes care of us :) Side note: the rest of the team is so nice and welcoming, while we were waiting for the car to get cleaned they offered us water and constantly apologized for the wait but it was all worth it since my car looked so pretty in the end! Thank you so much North County Ford, RC and Mike! We will continue to do business with you for MANY years to come :) I appreciate my 2017 Ford Fiesta and your team! read more

North County Ford - Car Dealers Near Me - Vista, California

If I could I'd put 0 stars. We tried to sell our used vehicle to this dealership January 7th. We have yet to receive any payment which has been signed and documented that they agreed to pay! They have horrible customer service in regards To any transaction. We spoke to Rick who continued to over talk and talk louder than my husband, or myself trying to resolve our issue. My husband explained our situation to a Rick stating we are only wanting to finish the transaction of selling the vehicle to the dealership and receiving our payment. If they are unable to we would like our vehicle back. Only to find out that they have sold our vehicle and now having issues with titling because they didn't receive both signatures required. My husband asked if this is something we will be able to resolve or need to contact legal. Rick laughed and stared yes maybe we should contact legal. My husband has been in contact with the GM Todd once only for him to state he will try to figure out the situation without the additional signature needed by myself. I have tried to contact the dealership and Todd multiple times, but for some crazy reason no one can track 1 man down, nor can he return any voicemails from my husband to myself. It's very upsetting that a dealership cannot seem to handle things in a professional matter, not try to resolve the issue at hand. I feel like this has been the worst customer service I have ever encountered in my entire life! Very disappointed in ever choosing to have any association with this dealership. read more

The worst experience ever! The sales rep Cameron was unprofessional and rude. I will NEVER come back to this dealer ever again. Save yourself the hassle, headache, and bad experience and head to Car Country Carlsbad. read more

Best customer service I ever had these guys are not pushy like the other dealerships. My sales man Jesus was very knowledgeable and got me a great deal on a new Ford Explorer . I will return to get another car for my wife. read more

North County Ford - BLACK ON BLACK - Car Dealers Near Me - Vista, California

I put my vehicle in at 8am today for a 2nd appointment they miss guided me on for time. And its been almost 9 hours and I am still without my vehicle. It was for a normal service on a brand new 2020 and a recall which is on them. I'm outraged. I took an entire day off of work had to take a lyft. Can't pick up my baby from daycare now who needs to be picked up by 530. I have leased from KIA prior to this and never even with recalls had to wait more than 2 maybe 3 hours. Can't blame Covid forever. Maybe handle biz better and schedule less appointments in a day!!! I had to wait in a 10 car plus line at 750 to even get into my appointment also. If each car takes an hour. And tour hours are 8-5. Thats more cars than they can handle in a day already. Oh and they don't even wash your car with your service. DISAPPOINTED IS AN UNDERSTATEMENT!!!!!! read more

I don't normally write reviews but if I can save one person from experiencing what I went through with their service department it might be worth it. I made an appointment for the truck I bought at their dealership, it had a engine light on. I have never seen such poor customer service and uncaring attitude. They said even though I had an appointment it would be at least two weeks before they would look at it. Absolutely no help if it was drivable or what was wrong or any compassion. I went to the new dealership in Escondido, wow what a difference. I bought 3 cars at north County never again. Already setting up to buy the new Bronco at a much better dealership. read more

This is a review of the service dept. I've never had an issue with the salesmen or anyone outside of service Dept. I have a 2013 f150 fx2. I've had a few issues with the service dept in the past. First someone nicked my side mirror while in for an oil change. It took forever to get them to fix it and was a total nightmare dealing with them. After I got my truck back from oil change The Mirror was cocked a little and then the service advisor grabbed it and pulled it out of the housing which broke all the clips. They wanted me to pay 1000 to fix it and said it couldn't be repaired only replaced. When they finally took responsibility for it they were able to buy the clips and repair it in 10 min. Pretty funny that would have charged me 1k to fix but for them it was 10 min and 40$ in parts max. It took them over a month to get the clips in and had to call several times to get it taken care of. Next my engine broke at 70k and I have a warranty bumper to bumper for 85k. I had a tool box in the back of my truck and they tried to deny my warranty because of it. They considered the tool box as me being a commercial hauling company. The warranty was through portfolio which is there on site warranty provider. When I got a lawyer they decided they would replace the motor under the warranty. It took four weeks of hell but they did pay for it as the head guy over there said I would have probably won in court. The whole ordeal was very stressful and the service advisors were not helpful. I had a rent a car for the whole time and only got reimbursed for 350 so it cost me 800 to drive around while waiting for a new engine. So I got my truck back about a month ago and last week the powertrain failure light came on. I brought it in and the throttle body was broke. I spoke with mechanic directly and he said it came with the used engine they put in my truck last month. When I walked out to advisor she told me it would be 500$ to replace! She said she couldn't be sure it came with the new used engine even though I told her the mechanic who installed the engine just said it did. I started laughing hysterical and had to walk away. She called me later and said I can pay 100 deductible and they would fix it. Not ideal but whatever. When I go to pick my truck up the car jockey brought it out and left it running. I jumped in and drove home. When I got out of truck I noticed the seal of the clicker on key was sticking out. I looked at it and went to open the clicker and the key fell out! It was broken right off the clicker part. I called and left a message at service dept on Wednesday and didn't here back. So Monday morning I emailed the service provider(today). And she said she gave info to manager. He finally emailed me later today and said his guys said they didn't brake the key and they aren't going to fix it. Now since the seal was sticking out of the side it is obvious that whoever broke it tried to fix it. He did say I can get a discount and would only cost me 200$ to get a new key. What a guy! He said his guys would never lie and was blaming me for breaking it. The service advisor who i gave the key to initially said it was not broken when I brought it in. Hmmm. I guess it magically broke and maybe a magical fairy will bring me 200$ to fix it. I have never dealt with worse customer service then I have at this service dept. It has been one nightmare after another. I know people in this business as well and this place has a bad reputation among other professional in the business. Like I said I had a good experience with salesman but service dept has been the worst. I would not recommend servicing your vehicle at this place and be very careful what type of warranty you get. Please head this warning. It has caused me a lot of undue stress this past 6-8 months. read more

North County Ford - Car Dealers Near Me - Vista, California

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Went here looking for a raptor, but it was being negotiated by another customer. Was just about to leave and found a great used truck that suited my needs. Sales Associate Mike Genova was courteous, welcoming and it's honestly the fastest I've ever been in and out of a dealership. This is my 4th car here for a reason. Thanks Mike! read more

Just bought a passenger van from North County Ford. The transaction was a pleasure from Start to finish. Sergio Sanchez was very helpful and very knowledgeable as was the entire staff who together made this a smooth transaction. Very happy! read more

In 2011 I purchased my Ford Focus from North County Ford, 450 West Vista Way in Vista, CA. Two years later I purchased a Ford Fusion for my wife. I have been so happy with my decision to do business with the service department of North County Ford....until recently. The air conditioning went out on the Focus and my service agent, recommended I invest in a diagnostic to learn what the cost of repair would be. The diagnostic came back with repairs needed for air conditioning, and he assured me the cost of the diagnostic would be deducted from the cost of the repair, leaving the amount of $459.87, which I paid. The service performed did not work. The air was blowing hot air within an hour. I returned to North County Ford. I was told the cost would be an additional $1900. In good faith, I paid for the diagnostic and paid the $459.87, thinking my air would be fixed. I feel I have been taken advantage of I was considering trading in my Focus for a hybrid, based on the service I have received. Something has happened with the management of North County Ford. I paid for the diagnostic thinking it would be comprehensive to let me know how much I would owe. Instead, I feel gouged. North County Ford fell far below my expectations, so much that a) I will seek another vendor for my repairs and b) I will consider a car other than Ford for my next auto purchase. Before this incident, I felt assured that my wife could visit the service department and could trust the service and cost offered. T I no longer believe in the management of North County Ford. I have been most impressed with the Ford Motor Company. Ford was the only major car company to refuse assistance from the government in 2008, and that drew me to Ford. Then the amazing service I received has kept me a loyal customer...until now. BTW I contacted Ford headquarters. The response (which was read by the rep). We regret you had a less-than-pleasant experience. We cannot respond to issues dealing with local service departments but will forward your concern to the management team. EXCUSE ME? Faithful Customer, possibly looking to buy a new car and you say it isn't your problem? Wow! read more