Do not buy anything from North County Ford! I bought my leased vehicle and was talked into buying a premier, elite 60,000 warranty that cost 3k! I was told it was the best coverage. The third party warranty company is called Portfolio Elite Protection and it's a total SCAM! I just had to take my car in because it was overheating and the Ford dealership told me it was a broken coolant part and the repair would cost upwards of $400. I was so glad I had the warranty and then found out this particular thing is not covered so I will have to pay out of pocket. I feel totally scammed by North County Ford and this horrible "insurance" company. I'm going to do everything I can to cancel this warranty due to fraud. read more

Just purchased my third vehicle from this dealership. I have always been received respect and sincerity from all the employees; from initial sales call through regular and/or complicated service matters. It's for this reason that i will continue to do business here. Tonight I worked with Daniela, Mike, George, and Chase. They worked a great deal for me with total transparency. I couldn't be more pleased! read more

Trevor and Jesus and the entire North County Ford team are Awesome!!! I traded my 2015 F-150 truck yesterday and leased a 2018 Ford Edge and it was probably the smoothest easiest car purchase I have ever made... these guys helped me get the car I wanted as well as a Great Deal!!! This is my 4th car purchase from North County Ford and they have earned my loyalty once again. Great Job Guys!!! Lance Ayon Vista, CA read more

Total scam. They've screwed up our service so many times. Were sold on the prepaid maintenance that "covers everything but tires" and they haven't covered a damn thing. Nothing is covered. Won't even honor the warranty on the tires that have gone bad after less than 30k miles. Been lied to enough times. Then they try to tell me that they recommend a different service schedule than what's covered on the plan - that they sold to me! Such a bunch of con artists. If it wasn't such a pain to sue we be hauling their asses to court. Stay away from them at costs. read more

Good: Sales guy, Nick the younger one, was helpful, attentive, and polite. Bad: Per their policy on title transfer for trade ins, i gave them a check for $50 that would be cashed in the event i didn't get the pink slip to my old car within 5 days. I did get it to them in time but they cashed my check anyway and now i must provide proof to them that they cashed it so I can get a refund. Sales managers unwilling to negotiate at all on price. Floor mats that were included but not present at the time of purchase had to be ordered. Took them two weeks to get floor mats. When i got them, they tried to charge me an extra $150 for them. It took over half an hour and the managers involvement to clear the dispute. When i opened the floor mat box, they were filthy and covered in dirt. Process to buy the car took longer than it should have...by about 6 hours. I had everything picked out but the staff was slower than molasses and the poor sales guy had to keep apologizing for delays that weren't his fault. We were there from open to close. read more

Purchased my used fusion from North County Ford and they provided me a work order to fix the tint on car and when I finally take it in to get serviced and do an oil change did did not complete the oil change and they did not want to do all the windows just the one that had the pealing. I feel if one window had the issue the same issue will happen with other windows so if they promise me to fix the windows why go back and only do one and not all the windows. Very upsetting that they could not complete the oil change and then they promise you we will take care of you then they don't. Makes sure you write our all you want on work order to ensure it is all taken care otherwise they will get you. read more

This is the first review I have ever posted. Am doing it because the service is so bad. What happened? Had an am appointment to look into noise and sluggish turbo. I called the adviser at noon to check on progress and left voice mail. Of course, no response. By 4:00pm no call back. Called in, someone answered then put me on hold. After 20 minutes of being on hold, I hung up and called again. At that time, I was told that they were unable to look at truck and to come and get it. Made another appointment, this time they had it all day only to tell me they would have to order the parts, which would be in stock in 5 working days. About two weeks later, I called to follow up on the part status. I was told 3 more weeks due to a gasket. I get this too. No one followed up with me and after about 4 weeks I called and made another appointment to get the repairs fixed. Took it in, asked the adviser to let me know if there are any issues. Of course, no call, so I called to find out the status and was told that they needed to keep the car another day. Do not take your car here for repairs. the customer service has gone downhill. This coming from a 20 loyal customer of North County Ford. I'm done with these clowns!!! read more

I just purchased my first F-150 from this dealership earlier this week. The staff was very friendly and made the process a walk in the park for me. Michael Genova assisted me throughout the purchase and was extremely insightful, helpful, and overall just a easy guy to work with. I highly recommend this dealership and Michael Genova if you are looking to a buy a new vehicle. Nothing but positive things to say about this dealership. read more

Abraham the sales manager is the best! I didn't get played and I like his mannerisms. I would suggest that you go see Brian he is a great guy! Together these guys rocked! read more

We bought a car yesterday from salesman Robert. He was very laid back and did a great job. Highly recommended!

Sergio and George are awesome! The best we've met since moving to CA 6.5 years ago. Definitely will be coming back to them for all our vehicle needs. Thanks guys! read more

North County Ford has been so amazing! We have bought 4 cars from them in the last year and each time they made it the easiest process ever! Everyone there is kind and willing to answer all questions we had and it could not have gone better! read more

We had a good buying experience here but the service department is another story. Two weeks after purchasing the car there was a warranty item wrong with the seat. We brought the car in and the part had to be ordered. Came time to pick it up and we kept calling to find out if it was ready. After three attempts at leaving messages we finally drove to the dealership. The car was ready but it took a while for them to find it. Once they finally found it they said the key wouldn't work? We tried the other key and that wouldn't work either! So it turns out that the service person who worked on the car allowed the battery to completely drain until it was dead. We had to get a jumpstart to leave this place and we will not be back. read more

After north county Ford provided me with horrible service no call back no one answers the service phone and they don't return messages they told me my truck was safe it is not I just drove it about 30 miles and it locked up the rear tires for no reason this happened in a corner exiting the freeway I almost crashed the truck wonderful a brand new truck with 900 miles sitting for weeks at this horrible dealer and they did nothing to make the truck safe thanks a lot north count Ford for nothin and for risking my life read more

Terrible service. I took my Ford Escape in with a recall issue. It would start sometimes. And not start other times. I didn't know it was a recall. I left my car there. I got a call saying it would be over 1000 to fix the car. I told them they better get it started up again because when I drove it there it was running. I took it to Ford of Escondido and they charged me $100 to fix the issue. Scammers. Not credible. read more

North County Ford is a ripoff. The work isn't any better then other shops however they will screw you on the price. Don't waste your time and money. read more

Extremely disappointed with this dealerships service section. I called and scheduled an appointment and while talking with the service representative they advised me that my vehicle was to be brought in and left for repairs. Keep in mind I own a 2020 Ford Explorer ST that needed the rear passenger seat repaired in order to safely have my family travel in. The service representative said everything would be repaired and so I set a date on my calendar to bring in my vehicle to my scheduled appointment. When I brought my vehicle for repairs, first I waited over 40 mins before anyone even asked if I needed anything. Finally one of the representatives addressed my scheduled appointment and told me they would not be able to take my vehicle that day. At this point I had already taken of a day to bring my vehicle and sit and wait to be told they would need to reschedule me because my repairs would be longer and I would have to reschedule for another time. I told them this was my family vehicle and they seat where my kids travel in is not operating correctly and now it's to the point where my seat doesn't even latch and my kids cannot travel safely in the vehicle. I disappointed that if a customer sets a scheduled appointment and takes the whole day to make it happen just to be told to reschedule is bad customer service. Here I am still waiting for this to be fixed. read more

I came in today thinking I wouldn't be able to fix my car. Trevor Martin from the sales department not only got me into a new truck but sincerely helped me through the buying process. I bought my first car from this dealership and I will continue to come back here because of people like Trevor. Great salesman. Great dealership service department is outstanding as well. Thanks again north county Ford! read more

As a customer, Shon Craft the service manager was very rude to me and I noticed him ignoring the well-being of his staff. As a customer also saw him raising his voice at one of his employees (very unprofessional). He acted very inconsiderate to me and did not seem to be doing his job confidently or in a fair way. Seemed as though he was aware he was unwelcome there and had a hard disregard for people other than himself. I would avoid if possible. read more

After driving from dealership to dealership from Temecula to San Diego, I landed at North County Ford! George, Jesus and Trevor have seriously been the absolute best from just "taking a look" at the car, to negotiating the deal, to signing papers, they have made it the best car experience I've ever had! Literally came in thinking that I was going to get haggled or treated like a female that didn't know anything about cars, George hadn't even clocked in yet when I pulled into the lot and literally was with me every step of the way to closing the deal! If you want an honest yet fun car buying experience I wouldn't go anywhere else but North County Ford! Thanks George! read more

Took in my '14 Focus hatch for service, oil change etc. I am super particular about cars, more than most, and I like to talk to the mechanics and service guys and let them know in advance that I want explanations, to see parts replaced and that I know what is up on cars. Spoke to Angel, he was either hung over or not all there (good on you for hiring mentally deficient people if you are doing that NCF but if not wow)...any how, tried to make some requests for the service guy to look at, vibration in steering and seat, paint chips, new wipers etc and dude tried to sell me a detail for 300 bones (yikes) then drop the price, not even interested or asked for a detail, and then told me since it was a Saturday and were busy and couldn't add on any requests. Um, Mc'scuse me? He then proceeded to snack it up in front of me and other customers, who eats in front of a long line of customers? I am the customer, if I want service done or inspections done and am paying for it, don't give me god damn lip! I put it on the notes on my internet request. So I reluctantly went with just the standard service inspection, oil change and requested a paint pen to fix some minor chips. IT TOOK ALL DAY, and I mean all day. I got my car at 5pm, no offer for shuttle or anything like that, and I had to call them. Meanwhile, when I went to pick up the car, no one explained the services that were performed, no used oil filter presented, and when I asked how the car is he said its all on the sheet. Oh is it? Hmm how did the clutch feel, releases high? Brakes? Was it test driven...yeah. I SERIOUSLY doubt they did anything to my car. I was so bummed, I wanted to get the hell out of there ASAP before they actually touched my car. They even forgot the paint pen. I had to go to service and get it. Come on North County Ford! I took it to Ken Grody, told them my issues and what do you know, they took care of EVERYTHING for me. Seriously until they figure out there service issues, avoid, avoid, AVOID! I really wanted to like you NCF, but damn, never chase a car guy away! You could have made some bucks on upgrades and my OCD tendencies. Weak! read more

Scott Crowley, General Manager......I responded twice to your reply to my review. NOTHING?? All - Just to let everyone know I responded twice to the reply from North County Fords General Manager, Scott Crowley. He never responded. I guess they think if they send a cursory reply everyone will think it was resolved. IT WASN'T! Oh well just lends credence to my original Review. If I don't hear something soon, I will talk to FORD themselves. AS OTHERS HAVE SAID....READ THE REVIEWS, YOU WILL SEE THE PATTERN! Bob M. read more

So after purchasing a 2020 Ford Explorer back in March of 2020 and the transmission blowing (I need a whole new transmission now), I decided I wanted to discuss the option of potentially getting a new lease car because I received a car with tons of issues. I had called the previous night and spoke with Randi who was so sweet, compassionate and understanding of what was happening (she maintained that energy today as well). I went in today and was not impressed with what I was presented. My previous car buy experience was great, they worked with me and my budget and made it hassle free. But today was the complete opposite. After explaining my situation, I was presented an offer for my 2020 Ford Explorer XLT with 20k miles on it as a trade in, the offer the manager Tim presented left me with negative equity. BUT IT GETS BETTER, he then presented me with numbers for a 2021 Ford Explorer XLT with 3k miles and a moonroof. With an equal down payment for the new vehicle as my 2020, I was told my payments would be $780 a month (mind you, my current payments are $365 for an almost exact same model). After almost 2 hours, he tells me if I put 5k down I can get the payments down to $550 a month. I told him multiple times that number would not work for me. I was completely transparent with where my number was from the very beginning but all I got was "what do I need to do to get you in a new car today". After going back and forth for 2 hours, I left completely frustrated and annoyed that I spent hours of my day getting absolutely no where with getting a new car. You would think, since I have only had my 2020 for 1y4m and considering the circumstances, they would have been more understanding and willing to work with me. I was not willing to overpay for a car that wasn't worth that price, nor was I going to get taken advantage of. I am extremely disappointed with the interaction I had today and the lack of wanting to go above and beyond for the sale. ***Now I'm not completely harping on Tim, he was super nice the whole time, but I could tell he wasn't going to work with me. read more

Had an amazing experience with not only Michael in sales but the entire staff! They were very attentive, knowledgeable, and eager to help through the entire process! read more

Bought my Ford F-150 from the guys, extremely happy with everything, came to the service department to get some help on a couple things that I was not able to figure out, I was approached by Alberto Ramirez, this guy was amazing went out of his to assure that once I left the service office that everything was on point, he helped with several things on my truck, made it look so easy, Thanks Alberto!! Keep up the awesome work!! read more

I purchased a new 2015 Ford Fiesta ST. This was my second new ford, helpful and prompt service! I recommend! read more

This is a follow up to my review That I wrote. Tom told me he was going to refund the remaining oil changes left. He did not. I left a message for the GM and its been 3 days since. Now I would like to say I was satisfied customer until this incident occurred and the lack of action on their part. Think about that the service your going to get. No customer service. I bought 2 vehicles from them spending over $55,000 dollars. I guess they wont be getting the third. Please read reviews they will tell you something. Looking at all of them. In general they do poorly handling customer service issues. read more

Simply awful customer service. Left a voicemail for the service department and never heard back. Left two messages for the service director and then finally got a call back after I called numerous more times. My first service appointment after I bought my car was free but the sales department informed me of the incorrect mileage for service. It was only after I drove to the appointment that they mentioned that I shouldn't have brought my car in for another 2K. Asked why when I made that appointment they didn't say anything, she said they didn't know and would talk to the scheduler. Had to come back in to replace a part in my car. Made an appointment more than a week in advance and ended up waiting five hours just to replace the one part. The service advisor Shannon was very short with me - rude would be the more accurate description. When I asked why - four hours in - that repair would take at least another hour (5 hours total) and why she had no assurances the new part would even work, she told me "well you sound like you know more about this than we do, why don't you just take the part" (and go elsewhere). She said this in front of the entire waiting room. I implore you - anyone who is thinking of taking your car in for service here - please go anywhere else! read more

This is the second time we have purchased a vehicle here. Salesmen are not pushy thank goodness. We went to another ford dealership and were turned off by a salesmen that they lost our business. We worked with Will who is so laid back, he seems like a true Californian which these two Californians were happy to work with. There's always a large selection of cars. Customer waiting area is great, cool, and plenty of room. Would recommend to anyone. They worked with us and made sure we were happy! read more

North County Ford - Inside lobby - Car Dealers Near Me - Vista, California

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The service center at this place is very disappointing, to a point that even Perry Ford is better than this place. When we bought our 2014 Ford F-150 at this place, the finance guy ended up selling us this extended warranty that suppose to cover everything except maintenance and wears and tears item, which I understand. But he did not mention anything about $100 deductible every time they work on your car. Now, they trying to say that's standard in the industry (the $100 deductible), that's a bunch of craps. I've worked for Nissan for over 5 years. I got a truck from Nissan with the extended warranty and never have to pay a deductible for any repairs. Back to North County Ford, we took our truck in on 08/12/16 for some of the same issues that they couldn't duplicate the last time we were in. They wouldn't want to give us a rental car unless they actually start to repair something. Oh, and when we bought the truck, we got the alarm system that they recommended to install. And the last time we took our truck in, we found out that they didn't even have the alarm hooked up. So we have the truck for a year and a half now without an alarm system that we pay for, and they still act like it's not their fault. Needless to say, I would never ever buy a vehicle from this place again or took my truck in for service. read more

We just purchased our 4th vehicle from North County Ford in Vista and each time our process has been smooth and met with the kindest most accommodating staff. George and Cody were amazing in this purchase! read more

A few weeks back I got a used 2017 Dodge Ram for 24K from this dealer, everything went great until I got ready to drive out at 9:30 PM. I noticed that there is just one key (new keys on these cost like 200-300 or more). So I immediately went back and asked for another set and got a reply that sorry just one key but the person said that they can order one for lower cost. Now I'm stuck with the truck with one key and have to pay out of pocket for newer one. I come home and notice that the one side of the matt is also missing. When I complained about the key and matt I got this reply from them. I spoke with the manager and the delivering sales person regarding these issues. They both said that they did not promise either of these items. Thanks, Jerrad My only complaint is if you screw up just accept it and see how you can make it right, If basic things are missing you need to be upfront and let the client know in this case they just assumed that not informing me about missing key is normal. I went through other review and most have the same issue with the dealership, ie they don't care once the sale is made. I wonder how the dealer would act if the Ford Company also sells them vehicles with missing keys and charges them for extra one when asked. Another problem is their service dept is horrible when I went for test drive the tire pressure in all tires were 32, the normal is 40. Who keeps trucks like this in the lot for customers to drive. read more

In April 2017 I was relocated to Oceanside for work and needed to purchase a cargo van for my company. After calling around to several dealerships I ended up connecting with Brad Fite at North County Ford. We were able to work out a deal on a Transit Connect van that they had on the lot. The process went smooth, Brad was able to keep us within our budget and he was very easy to work with. I've been driving this van daily for work over the last two months and it is working out very well. There was a small issue that was discovered in the first week of having the vehicle. Brad and the Service Team at North County were friendly and helpful during the process of fixing the issue which was remedied directly. Two thumbs up for Mr. Fite and the team at North County Ford! read more

Bought a new 2018 F-250 last week. Showed up with a pre approved loan from USAA, but was told that we were required to fill out a credit application. Zach, the financing lead said the transaction could not be completed until we did. My wife became suspicious and went outside to check the internet. It turns out according to Edmunds, it a scam. The whole situation became so uncomfortable that we almost cancelled the deal. Even after talking to the manager, we were still told that it was required. It is not. Read the Edmunds.com article on credit check scams with pre approved financing. Therefore too many reputable car dealers to choose from. I will not use North County Ford ever again. read more

Recently purchased a vehicle from North County Ford. Farrah Wittmayer was my sales consultant. I was very pleased with her friendly customer service. She was able to get us top dollar for our trade in and went out of her way to ensure the purchase was as quick and easy as possible. Between her customer service, and the Finance Manager Mike it made our buying experience very smooth. I highly recommend North County Ford and their professionalism. read more

My experience with NCF was very good. I think it helps to know or use a recommended car salesman there. I have used Richard P. in the past and recently.(1/10/13) He is the guy to go to for a great deal and he will go the extra mile for you. Thanks again NCF read more

The service center here is AWFUL!!!! I spoke with an advisor named Jeremy (but introduced himself as "Josh") and he gave me nothing but bad attitude and excuses; extremely disrespectful. He also never gave me updates about the status of my car. I had to call them and he rarely returned my calls. He also added on services that I declined and refused to pay for and got charged anyways. Communication and costumer service in general is bad. After waiting for 6 months for a part they promised to install the second time I brought my car in for the same problem, one would think their service would be better instead of constantly being tossed around and strung along by various advisors. I previously had the assistant manager as my advisor and he was just as incompetent. Overall, a bad experience. I love my fiesta, but I am NEVER getting it serviced here again. read more

We came in close to closing and could immediately tell that maybe nobody wanted to deal with two 20-somethings with pretty much no time to finalize a sale. But that's when Sergio came in. Sergio was SO personable, and honest. Being first-time car buyers, my husband and I had our reserves walking in; but in no time, Sergio had our full trust. We ended up buying the car, and everyone was stuck at the dealership until about 10:45 p. We could sense the eagerness among the other associates to get us out and go home but Sergio continued to reassure us and truly make us feel comfortable in our purchase. Without the customer service he provided, we never would have bought the car that we did. Can't say much else about the rest of the staff or the dealership or the buying process in general as they weren't very helpful, and the process was definitely expedited, but Sergio definitely deserves the appreciation. Cannot commend him enough :) read more

Had my fleet vehicle in for over a month and they were unable to diagnose the problem. Kept asking for authorization to check things I knew had nothing to do with the problem. Ultimately told me that, "now the transmission is locking up, call a tow truck to come get it". Un-F'ing believable. read more

I took my car in during the summer, the last visit being sometime in June. I wanted my 2016 to have apple car play so I paid them $135 to plug in one loose cable for me so I could use the media center I had purchased. Apple CarPlay didn't work because the software needed to be updated. Seeing as I had paid that much for someone to plug in a single cord I told them paying to have my software updated was not fair as the original point to me bringing my car in was for apple CarPlay, if that meant the software needed to be updated it should have been included in the steps they took the first time. They agreed to update it at no additional charge. I took my car in to have the software updated 3 more times after that and they couldn't get it to update. Shelby told me that they were reaching out to ford to solve the problem and I would hear from her by the end of the week at the latest. That was in June. I've called and left countless voicemails, requested to speak to her manager, I even drove down there to speak to her in person when I had a day off and of course she was out that day. They already had my money so they really didn't care if my software ever got updated or not. I will never use this Ford again. read more