We were in town visiting family and our truck bit the dust. After searching online for a new truck, we narrowed it down to a few in the area. Melissa at North County Ford was awesome to work with. She was informative, helpful and most importantly, did not pressure us one bit. If you're looking at any vehicles at this Ford location, ask for Melissa, she's the type of salesperson you look forward to doing business with! read more

Love this place!! The people are very friendly and nice!!! I would 10/10 recommend coming here if you ever happen to want to buy a car, they work with you!! We got the chance to work with Shawn and George and they were incredible!!!!! read more

I placed an inquiry on a vehicle and received a follow up call within minutes from Richard, also know as Richard "Big Foot" (haha). He was unexpectedly friendly and knowledgeable and made me feel welcome to the dealership from the start. Overall, Richard and Mike went above and beyond during my buying process, and if any of my friends or family ask me for a dealership recommendation, I would hands down recommend North County but specifically Richard "Bigfoot"!! There's no fear that you won't get what you're looking for because he'll make sure you're happy throughout your stay and, of course, with your new purchase. There was never any of the usually pressure associated with looking into a new vehicle and if I'm ever in town to service my new car, I'll be sure to pop in with some food and say hello to my new friends! Haha read more

I bought my Focus from NCF after shopping a few different Ford dealers in the San Diego area. North County Ford had the best price, and bent over backwards to get me the color and trim I wanted! They treated me like a secrete shopper, accommodating me in every way imaginable, and have won my business and my loyalty! Big ups! read more

DONT BUY from North County Ford... I bought and paid for a new f150 sport truck in full back in 2017... I had to do a GPS update in 2019 coverd under warranty. They have dragged it out for over a year and now want to go back and charge me a stupid fee of $150 bucks when I just paid close to 40k for a brand new truck and it's covered under warranty. I have saved the voicemail for over a year saying its covered from there corporate office but they still refuse to help me. 3 different people in service, all dropped the ball on getting this extremely small issue handled and made me jump through so many hoops that I've decided to end it with north county ford. And will forever NOT reccomend purchasing or service from them. I took my truck in for service at 830am (for an oil change and coolant flush). I was first one in. They called me at 430pm telling me they were gonna need my truck for a whole other day. They did offer a rental, but who in there right mind needs a vehicle for 2 days for an oil change... anyway. Stay away from North county ford. If anyone from management is willing to resolve this issue. You can call me @ 760 420 4978- Zach read more

I have just bought my second car from the dream team of RC and Mike Cottrell! As with my first car purchase, they made the buying experience painless. Their product knowledge and professionalism can not be beat. Thank you again for another great sales experience RC and Mike. read more

I drove 60 miles to make a 3 car purchase and North County Ford exceeded my expectations. Mike Castillo was a great salesperson. He is personable and down to earth and ended up holding his end of the deal with all my request. In all honestly it took a little push and shove at the end to complete the Due Bill on the F150 truck but at the end Mike and George, Sales Mgr., made it right. I also have to give my appreciation to Lorena E. in the parts dept. She truly understands the meaning of customer service and kept me in the loop along the way in completing the Due Bill with the correct parts. Thank you Lorena!! All in all my boys love their Ford Focuses and my husband and I appreciate the room in the F150 XLT. If you are looking for a Ford I highly recommend paying North County Ford in Vista, CA a visit. Trust me, it will be worth the drive. It was for me! read more

Super helpful dealership! We got stuck on the side of the road when a part broke in our car. We called North County Ford, and they were nothing but courteous and helpful to us. Our car was towed here instead of the dealership we leased it from because of the difference in how we were treated on the phone. We are glad we came here instead! We left the car around 9pm, got a call from Jim G. at 8am, right after thy opened, and he gave us the plan for how they would fix our car. Our car was ready before 11am (incidentally, that repair went faster than an oil change at the dealership we got the car from). North County will keep our business for the future! Thank you all! read more

UGH! Seriously? Women DO know about cars. Never seen such a bait and switch. They actually told me that there are no engine size differences in the Edge. From sales to service dept. they suck it across the board. Keep practicing tossing the football you're going to need some sort of skill but selling and service ain't it. read more

Great dealer! We love the van we purchased! Nick was a great salesperson who bent over backwards to help me with the gorgeous Ford Transit passenger van. George was nice and friendly and made everything clear. Cameron in finance was super friendly and clear. I would definitely work with their team again! read more

If you lease a car here as I did, do NOT buy the oil change maintenance add-on. I had my first oil change there this morning and made an appointment a week in advance only to discover that appointments are not necessarily honored and they take first come first serve making the appointment pretty much useless. I am respectful of the fact that they are conserving water and no longer offer carwashes after all I care about the environment... I purchased an electric hybrid, however, I prepaid for this car wash service as part of my maintenance and they did not even windex my windshield with or vacuum the interior which do not require water. They could offer a discount or comped car wash at a location that recycles water for their wash to make up for this loss of service. Also they did not refill my washer fluid. It is lack of attention to details such as this that leaves me feeling disappointed and that I could've gotten a better job/value had I taken it to a quick oil change location other than my dealership. Unfortunately, my prepaid package now has me trapped for 2 1/2 more years... Hope this review helps someone avoid the same frustration. read more

After having the worst week ever and my husband getting into a car accident, totaling his car, George and Robert made the week so much better! They were willing to work with us and make buying a new car an easy experience! Thank you George and Robert we will definitely be coming back for our future cars and recommending friends and family as well! read more

After demanding they not email me again in 2012, they just hit me again. They just DO NOT LEARN, do they? Unethical email marketers deserve to be shunned. read more

If you're like me you probably dread the whole car buying process...the long wait, the pushy sales people, etc. However, from my first visit to my purchase I was pleasantly surprised at how North County Ford handled business. My first initial interaction was with Patrick the night before this review. We had went to look at a truck we saw online. Patrick took my husband and I around the lot to locate it. But we were able to find it. In the process of looking for it we discussed other options. He was very knowledgeable and high energy for 8 PM at night. We decided to go home and talk about it and came back today to see what our options were. Patrick had another appointment so he set us up with oscar and introduced us to Chase (the finance manager). After speaking with Chase about our credit and what we wanted we sat with Oscar. Oscar was very mellow and not your average pushy salesman. He worked with us and Chase to make our dreams a reality. Chase was very upfront and realistic and helped us get into something within range. I appreciate everything from the honesty to the compassion from the whole team. I would like to say that because of Patrick we returned had it not been for him we would have looked elsewhere. Thank you North County Ford Katryna PS: Shout out to Omar. You rock man. Thanks for not being so uptight like other car guys. I will come sit in the office and make you all laugh anytime. read more

Purchased my car here a few years ago. Everyone was very helpful and made my first car buying experience a breeze. When it came time for my friends to purchase, I sent them here and they received equally as satisfactory service with George and Mick. I highly recommend stopping in if you are looking for great vehicles and even better customer service. read more

Amazing service, they went above and beyond! Dealt with Jason and the floor manager George today.. EXCEPTIONAL SERVICE! We came in with an ad from Ken Grody in San Diego and they matched the price! We didnt make it easy for the guys and they really met us halfway. Got the rebates they offered and the adjusted price matching Ken Grody's. Jason was great and patient, didn't hover over us, but kept close enough to be attentive. George was amazing and took the heat from the managers as we negotiated. I would go back again, especially for a sweet suggested Honda from Jason! Appreciate the help guys! read more

A story so unreal you would think it was made up..... I have been going to north county Ford for 3 years with both my cars for the great oil change service. The price is unbeatable and up until my last oil change the service was phenomenal. I took my car in for an oil change, had the shuttle drop me off at work and a few hours later Shannon called to let me know the car was ready. I had the shuttle service pick me up. The shuttle service is always fast clean and friendly. When I arrived to North county Ford they were super busy. My car was brought to the front and I was handed my keys, just like every other time I had come in. When I got in my car and drove to the curb to enter into the main street I felt something was wrong with my car...it felt like I might have a flat tire....i was in such disbelief that they would give me my car back with a flat that I proceeded into the main street. When I started to drive, just a few more feet to the stop light I again had a strange feeling that something wasn't right. The light turned green and as I started to drive I could totally feel that I had a flat tire. I pulled over as soon as I could to find that my front passenger side tire was 100% flat!!! I couldn't believe it. I tried to call 5 Times to tell them what happen and I was transferred to a voice mail. I then called my husband who finally got in touch with them. AAA came out to change my tire and I headed back to Ford. When I got there Shannon came out and looked at the tire. She noticed a pretty decent size hole in the tire and made a comment that the tire was for sure flat! She took the tire to the back and went to speak with the service manager Paul. Paul was completely rude. He in my opinion has no custom service skills what so ever. Paul knew why I was coming in because he spoke to my husband. In the 45 min that I was standing in the lobby he never once consulted with me to assure me that they were looking into what happen. Finally I asked what was going on and was told that Paul would be with me shortly. A few min later Paul walked up to the counter where I was waiting, with my tire in hand he said "I don't know what the problem is, the tire holds air, there's no leak" I then asked why my car was given back to me with a flat. He stated that it wasn't given back to me with a flat, the tire holds air just fine and that I couldn't prove that it was flat. I was completely appalled. I asked to see the footage from the video cameras outside the building so that i could prove that my car did infact have a flat when it was given back and he let me know that non of the cameras on the lot actually work. I told him I didnt believe that a dealership with brand-new cars on the lot, didn't have cameras that worked. He then said this wasn't his problem. I told him I was upset that my car was given to me with a flat tire and due to me driving on the flat, my rim was completely bent. He then proceeded to tell me driving on a flat tire wouldnt bend my rim...what a joke right? I asked if there was another manager I could speak with and he claimed to be the only manager at ford...i didn't believe. I let paul know i would never be coming back and he said that's ok, he didnt need my business...i could not believe the way he was treating me and I left. I drove around to the front where they sell cars and was able to find another manager. His name was Abraham. Abraham was very kind and helpful. Abraham listened to what happen and agreed to come look at the car. Abraham confirmed that the video survailance did in fact work and agreed with me, driving on a flat would bend my rim. We both agreed that had I got a flat tire leaving the property, my tire wouldn't be 100% flat that fast. Abraham agreed to order and replace my rim at no cost to me. Abraham was professional and took care of this situation the way that a manager should. Although I will never go back to North county Ford for service on my cars, I would consider buying my next vehicle from Abraham. I appreciate the way Abraham treated me as not only a custom, but as a human. I would not recommend Paul to work in servic with customers. He is rude, unprofessional and did not have an professional bone in his body. read more

Bought a truck thru NCF this past weekend dealt with Sergio in sales, and Omar in Finance..Both really good guys and on the ball, helped get us out of there ASAP and even ordered my parts that were missing from the truck. Thanks again! read more

Another successful service visit completed. Jim Goodine is the only reason I keep bringing my car back to this dealership. He is a constant professional, always keeping me updated, and listening to my concerns. I trust that my car is in good hands because of him. read more

Recently had gas pedal and rotor trouble with our car, but their Ford Services were able to get our car fixed within 24 hours. Alex Perez was a great host and very accommodating, especially because it was our first time getting our car serviced. He answered every question we had and helped the worries about whether our car was good to go or not, go away. Excellent service. BIG shout-out to the mechanic (s) as well! Our car is now running smoothly, just as before the trouble. The only issue was occasionally it was hard to get someone on the phone for updates and wait times were very far in between (phone-call wise), but I think it was just general miscommunication. But other than that, great service and excellent staff. Alex definitely knows how a customer should be treated! Thank you! read more

I am having the worst time at this service center. They have lied to me about my car. It has now been at the shop for the same problem twice and now I am getting the run around. I take my car in, 2012 mustang, for a transmission issue for the second time, there should not be any problems as I purchased a warranty that is 100 percent bumper to bumper coverage yet the service center still cannot get the work done. On June 6th my car went in, I made 12 calls to the service center in 6 days just for a status update, no one would call. I then stopped by and was told my car would be ready Friday June 12th, I get there and the work was not done, the gave me an excuse that they did not get warranty authorization yet so they can't until that happens, since it is a transmission problem I need to leave the car but the technician is going on vacation for two weeks, I said they need to put another tech on it and they agreed they would. Now.... yesterday June 13th I for an update and no one calls back, I call today June 14th and stay on hold until I am answerred and now I get, we got the authorization but we don't have a technician, what factory service center only has 1 technician that can work on a transmission and now I MIGHT get my car back on Friday June 17th, no promises. I asked them if they were going to pay my car payment for my loss of time since they can't organize thier techs or thier work load. Of course that got a laugh but I am serious, Ford should have to pay for my down time, especially since this is an ongoing problem they can't seem to fix. read more

I came here to look at a particular used car I saw online. Unfortunately, it was out of my price range. The online price was not negotiable, but we still made the drive up to check it out (hoping we might get lucky). Richard "big foot" was our guy and he was the exact opposite of a sleazy salesman. He was very nice and respectful. It was too bad we couldn't afford the explorer, it was gorgeous. But I would recommend this place based on the nice service. read more

I am honestly so happy with my experience with North County Ford. I needed a "new" bigger car for my son and I. He is severely autistic, among other things, and it was becoming a hazard to drive around with him in my beloved Altima. On 01/13 my husband, son, and I went in "just to look". I already had Ford Explorer in mind for my end goal. I've been in customer service for a looooong time, so I wanted to see if someone would approach us quickly. We parked and started to walk around the lot, and Alex approached us very quickly. We told him what we had in mind, and luckily their inventory had something that was exactly what I had in mind. We took it for a test drive and I LOVED it. We had to leave and come back bc our son was getting cranky, but Alex mad sure to introduce us to one of the managers, George, before we left, and encouraged us to complete the online pre-screening (duh, they're trying to sell a car. It's their job.) I agreed to come back at a specific time to crunch some numbers. Someone actually called me back, and verified what I was looking for, as well as who was coming with me and anything I might need. Fast forward a couple of days, and I have a "new" car! These poor men WORKED, and we do NOT have the best situation to work with. Our credit is under repair, we needed a deferred downpayment, we were upside down on both of our cars (altho one not by much), and we needed a specific car payment. Although we left with not our ideal payment, (i.e., poor credit = higher APR%), they really brought the payment down into a more feasible realm. I can honestly say that I feel as though they really tried. Carmen, one of the finance managers, worked really hard as well! Not to mention, he is a proud fellow veteran along with my husband, and they had a nice conversation about that. He worked as well to get us a good warranty package that didn't increase our payments ridiculously. We appreciated him! The most memorable thing for me is that they made me feel comfortable, as a woman, to come in alone and handle negotiations on a new car loan by myself. I never felt pressured outside of the normalcy of trying to make a deal work. I felt like my opinion was respected, and I felt like they valued me as a customer, even if I needed to wait for my husband's opinion. They gave me the utmost respect, and that is the most I can ask for. I have never negotiated a car loan alone before, and they made it very comfortable. Alex, George, and Carmen, THANK YOU! I really appreciate the work that you did to make my family, and more importantly my son, comfortable! read more

After being frustrated by another dealership, I went to where I should have started. North County Ford. Robert, Kingsland, and Benny are an awesome team to work with. They definitely went above and beyond to make the deal happen. I'd say it was one of the best experiences I have ever had at a dealership. If you need a straightforward and honest process go see them, they will be completely honest and upfront. read more

From the moment we entered, it was amateur hour. The guy with whom we had set our appointment kept saying "coolio" (cool) to everything. We found this off-putting, though he seemed like a nice enough guy. He was replaced (not by request) with another more senior sales person. The test drive went well and we liked the vehicle. One thing for this sales guy to know is that a "towing package", as he referred to it, is not just a hitch, but is also an electrical harness (at minimum), the vehicle was equipped with a tow hitch, not a tow package. This was minor. We went inside to talk about buying the vehicle. I expected some of the requisite haggling, but it got ridiculous. Some other guy joined us, kept trying to include warranties and other stuff into the payment, though I made it clear I did not want any extras. While negotiating he says "I am losing money on this". In the end, he ended up haggling over $50 and says to me "c'mon, make me feel like I have won". Really? Shouldn't your customer leave feeling like they have won? Irritated. We agreed on a price, not a great price, but an acceptable price. Then off to finance. The documents were prepared and the finance guy put in front of us a paper for LoJack. He explained that we'd likely save $60/year on our insurance, then asked us to sign the acceptance. This form has no price and I had to ask if this was additional cost. "Well, yes", he says. "I don't want LoJack", I said. "We put them on every vehicle", he retorts. "How much is it", I asked? "$750". $750! Nope, don't want it. "We don't sell vehicles without LoJack", he explained. "I am not buying a LoJack", I said, "you can't remove it"? "No", he said. I can't buy this car without paying for LoJack? He told me "no". I told him to cancel the deal. He says to wait a minute then comes back and says he will take off the $750. Dishonesty. We were told we'd be financing through Pentagon Federal, I said out loud to my wife that this was good, because we don't do business with Wells Fargo and dealerships frequently want to set us up with a Wells Fargo. This guy also offers to give us a better rate if we buy some $2900 extended warranty. No thanks. We sign the papers. The next day, my wife gets a call from Wells Fargo, asking about he vehicle. This was concerning because they were not supposed to be part of the deal. I called NCF. Another finance guy says no problem, Pentagon Federal is the lender and gives me their address to give my insurance company for the lien. Not true. Two days later we get a letter in the mail welcoming us to Wells Fargo. I was livid. They gave the deal to Wells Fargo without consulting me. After many tries and transfers, leaving several messages, I finally get ahold of a sales manager. I Tell him about he issue. He sounded genuinely interested in fixing the problem and getting the financing fixed. Instead, he has the original finance guy call me. This guy is a piece of work. He gets on the phone and starts arguing with me, at one point tells me "don't even bring that up!" when I start explaining my poor experience, after he asked me why I felt this was a bad experience. In the end he tells me that the lender was changed because the original lender, Pentagon Federal, does not finance the kind of vehicle I was buying (minivan). I called Pentagon and gave them the make and model of the vehicle. They do not have a problem financing this kind of vehicle. I never received a decline notice from this company. After this guy starts raising his voice at me on the phone, I tell him that I no longer want to talk to him and to have the GM call me. This was almost two weeks ago. I have since called several times trying to reach a manager and I get transferred around, only to end up leaving a message with a person or voicemail, no return calls. So in summary, I am forced to do business with a finance company against which I have a moral objection. Watch out for the $750 LoJack hustle. You'll only get a good rate if you buy the extended warranty. When making a deal, you'll need to make them feel like they have won. They will try to trick you into up-sells you don't want. If you have a problem, they will not fix it, rather they'll have some jerk that caused the problem in the first place call you to argue with you. They will lie in an attempt to explain their actions. Oh, and look inside the cup holders. I found melted chocolate and candy in mine, and dirty seat-back pockets. Gross! North County Ford's "code of ethics" posted on the wall is a joke, don't believe it. I will never do business with this dealership again. I will complain to the relevant regulators about their truth-in-credit practices and I will post this review to all of the auto-buying websites I can find. I will tell everyone in my extensive north county network about my experience and steer them clear of North County Ford. read more

TJ was great help! He gave me great customer service, he also made sure to keep me updated on my car while it was being worked on. I will definitely be returning for more service! Thanks again TJ read more

North County Ford is the best dealership in southern California. I shopped around and found North County Ford to be friendly, honest and very helpful. I communicated with Trevor Martin over email, text and a few phone calls. No matter what I threw at him, he matched it or beat it. We came to an agreement and when I arrived at the dealership, there were no surprises. His team, was waiting for me and treated me like a VIP. They were not pushing me into anything, they honored our deal and were very professional. I was greated by Richard and later by their finance officer and again I was shocked to see them both go out of their way to make me feel happy with my purchase. It was worth the drive. Give them a call or stop by, I am sure they will take care of you. read more

I've had a whole slew of troubles with my Ford Fiesta that I purchased from here 4 years ago. Luckily, everyone in service is friendly. In particular, Shannon in the service department works wonders. When we explained the problems, she worked everything she could to get it fixed fast. When we were originally told it would take months, we explained that that wouldn't work. The next day, she called us and said that she managed to get the part to come in a lot sooner and that it would only take a couple of days. In the meantime, they gave me a loaner car free of charge. Out of all the employees, Shannon has been the most patient and acclimating. She was neither condescending or accusatory, rather understanding and empathetic. read more

We needed help recently and (I believe he was the the director of service) Shon was right there! He helped us immediately and got us what we needed in a timely manner. Very good service. Would work with him again - thank you, Shon! read more

Thank God! George is back! He left for a few years and recently returned. When we ran into him we were returning our lease and excited to see him again. Every time we have worked with George he has treated us like family. With him, we have always felt like he has treated us honestly. We have not ever felt like we were being taken advantage of or pressured. George always has a welcome smile and we appreciate working with him. Thanks for our new ride! Thanks for bringing George back! read more

Unethical and Dishonest My wife and I purchased a used vehicle from North County Ford Labor Day weekend. We traded two vehicles in towards our new vehicle. Over two weeks after we made the deal we continued to have to make payments on the two trade ins as North County Ford had still not paid the vehicles off. Now over two weeks after making payments on two vehicles that were no longer in our possession we have tried relentlessly just to get someone on the phone to tel is when we're getting our refund check, from the General Manager down and have heard absolutely NOTHING. My wife is Active Duty Navy, I am a disabled retired Marine veteran, with 5 children. We don't have a budget that allows for such unexpected and unjustified expense and North County Ford could care less. DO NOT DO BUSINESS WOTH NORTH COUNTY FORD. If I could give negative stars I WOULD. Oct 8th: Don't let the message from GM T. Nielson fool you. He only reached out after I contacted the owner of North County Fords corporate office. Even with that, has still not resolved the issue. Oct 12th: After reaching out to the GM of North County Ford twice at the email address he provided after stating he was "eager to turn my experience around" has yet to respond. The GM had RC in sales who is over qualified for the position and excellent with customer service clean up his finance teams and GM's mess. So thank you RC for resolving the issue, you are the only bright spot at North County Ford. Review however still stands, I will not be recommending anyone to do business with this dealership. read more

Jim & Raul are all about their paycheck. It's unfortunate to deal with when you are trying to find a good deal and quality care for your vehicle. read more

Tim was great and friendly as well as Omar. Bought a brand new 2021 truck after visiting 4 other Ford dealerships. Would recommend if your in the market for a new vehicle to def stop by. read more

ROBERT at North County Ford was incredible! Friendly, knowledgeable and not pushy at all. Next car purchase, I'll be heading over to him! Highly recommend! read more

I found a used truck in their inventory that I was very interested in. Upon test driving and discussing the cost with the sales team, whom made you feel like prey about to be attacked by the way. They seemed only concerned with the $$$ and not your needs. After I had completed the mission I set out to do by gathering all the information to review over night before making such a large purchase. I came to the conclusion I wanted to buy the truck. I contacted the sales rep and told them I was on the way to buy after I had confirmed the trucks availability. They said yes it's available and I then headed to the dealership. Upon arriving they had just sold the truck despite them being aware of me en route to the dealership. I had wasted 40 minutes driving only for them to try and sale me a new truck instead I know the stigma of car sales men but this place must be where the stigma comes from. read more

I want to commend the exceptional service I received Saturday at North County Ford. Jim G. went out of his way to promptly replace the battery in my Cmax that had been dead four days, stranding me at home. Being a widow living alone, I depend upon my car for everything and being without it was just disabling. In just a short time with some extra effort, Jim gave me back my independence! God bless Jim! read more

Last night me and my fiancé went into the dealership looking for a car for me and a truck for him. After having a horrible experience the previous night at a different dealership we were apprehensive. The sales rep Fernando Ramos was great. He went out of his way to find the exact Escape I wanted and they worked with my budget. The sales manager Jim worked directly with us in choosing the right truck for us. We were in and out of finance department and the dealership pretty quickly with an overall great experience. We will be buying our next cars here and recommending them to everyone!! Thank you! read more

update: For the cigarette lighter issue that I originally brought the truck in for and they wanted $400 to fix because "some one shoved something into it and broke it", I replaced the fuse and and everything is working. Nice work North Count Ford. What a shame. I live a few miles away and you would have had years of maintenance from me. But you wanted to scam me instead. --------------------- Very poor customer service. My cigarette lighter was not working so I decided to bring it in before the warranty expired. Scheduled an appointment for 7:30 am. Since I was there, I decided to get the "works" 30,000 miles service. which included oil and few filter changes, x number of point inspections, topping of fluids etc.. totaling just short of $500. I was then told that it might be cheaper since some of the services weren't due yet. The would know when they look at it. I was told it would be ready in the afternoon and "he" would call me to update me. around 2, I tried calling but service department went straight to voicemail. I called every 30 minutes until reaching someone at 4:30. Took them 15 minutes to find the rep that was supposed to call me. The website said they close at 6 so I thought I still had time. I decided to ask and was told they close at 5. I had to rush down while on hold to get to North County Ford. When I got there, of course the price was higher that what was estimated. I asked why it was higher when I was told it might actually be lower. He of course denied ever saying that. So Asked about the work on my cigarettes lighter. They said look like someone shoved something into it and it would cost $400 to fix it. I asked why it wasn't covered under warranty and was told because someone shoved something into it and damaged it. Imaging shoving something into something designed to have something shoved into. The socket looks exactly like the other ones which are in working condition. I doubt they even looked at it. oh yeah and the technician was already off so could not be available for questions. Long story short, take your business elsewhere. Oh yeah.. and fluids were not topped off. I went in with 3/4 def fluid and when I checked when I was heading home, it was still 3/4. read more

Let me tell you a story. I have been looking to purchase a used Ford Flex for the past three months. I have looked and driven all over So Cal, unfortunately to no avail. I spotted a used Ford Flex on a website called carguru.com (which is amazing as well) which had a used 2011 Ford Flex, unfortunately, when I originally saw it, it was a tad over my price range. As the month progressed there was a 2k price drop which peeked interest. I sent an email to Richard Palid-Internet Sales Manager and the wheeling and dealing was on. After exchanging a few emails on price, Richard sent me an email and reduced the price by another 1k. I drove down to his dealership to ink the deal and was in and out with my new purchase within an hour (Amazing!!). I made and appointment the following day with the New/Used delivery specialist, Joey and he went over all the features of my new purchase. I would recommend this dealership to anyone looking purchase a new or used vehicle, this truly has been a flawless transaction. A special thanks to Richard Palid and John Pembleton, true Superstars. read more

I had a great experience at north county ford this weekend. My boyfriend was looking to buy a new Ford truck. When we drove into Ford, sales associate Robert came right out to meet us. We weren't sure exactly what truck we wanted to purchase, but Robert was incredibly patient as we test drove and ambled through the lot for for hours. When my boyfriend made a decision on which truck he wanted, we were prepared for a painful purchasing process. However, we were pleasantly surprised when George, the gentleman helping with the purchasing process, helped us meet the perfect purchasing price, that was a little under our budget! My boyfriend hoped to get the payment down to roughly $450 a month as well as get a decent amount back for the Nissan Versa he was trading in. George came back with a better deal than that! He was able to get the monthly payments down to $430 a month with a 5000 rebate. AND the manager dropped the price of the 2013 Ford truck to $2,000 UNDER the invoice price. Overall, the experience was very enjoyable; my boyfriend found the truck he wanted and drove it off the lot that day! Thanks North County Ford for making that happen! read more