When I needed a new car, it was pretty intimidating. I've never had a car payment before and knew that my credit wasn't where it should be, but when I came to north county Ford, that all changed. Jonathan C was extremely helpful, allowing me to take my time and had no problem answering all my questions(most likely all stupid). Since I'm the type of person taking a long time making up my mind, I was pressured too much at other dealerships, but here I never felt pressured into anything. When I was ready to make a deal, Mike C in financing had me perfectly set up with options so I could pick what I wanted. Couldn't be happier with my new car and the whole experience. Completely changed the way I look at car salesmen, Ford will keep my business as long as Jonathan and Mike still work there. read more

last tuesday, i was driving to vista when i heard a rattle in my shelby gt 500 . i called this ford dealer early wednesday morning and talked to dave. they promptly took my car in and by the afternoon they repaired the damage. they were very busy but took the extra mile to get me on the road back home to palm springs. i will return. read more

Buyer Beware!! Do not buy from North County Ford!! I went in on September 30, 2014 ready to purchase a Ford Focus ST. I was quickly greeted by a salesperson Steve. I eventually found out that Steve was new and got assistance from Jesus. Both Steve and Jesus were fantastic. The model I was looking for was not going to be delivered until October 12, 2014. I was given 2 option. Place a deposit to hold the vehicle or buy the car now and pick up the car when it is delivered. After 2-3 hours of negotiations we came to an agreement on price per month and was ready to buy. I had filled out the documents. I am not sure if it was all the documents. Steve then told me that his manager stated the finance department was not available and I should come back in the next day and drop off the check and we can complete the document. I confirmed with Steve that am still getting this deal? Steve confirmed. I returned the next day to drop off the check at the finance department. The guy at the finance department stated that I was not able to complete the loan documents until the car arrives. I agreed and asked to make sure that I got in writing what the car price was and monthly payment. After 1 more hour of waiting I was told by one of the managers (sorry do not remember his name) that they could not do my payment and that my payment was going to be $25.25 more per month. The manager then stated that I should have taken the deal the night before. I expressly stated I did. In fact I filled out the documents and was told to come back the next day. Not wanting to speak with the previous manager who was not at the negotiation. I then spoke with Jeremiah, the manager that negotiated the deal. Jeremiah then stated that he was planning to fire Steve and Jesus for giving me the wrong information. Jeremiah stated to me that it is illegal to sell me a car that is not in their possession yet. First off Steve and Jesus should not be penalized for the mistakes Jeremiah. Steve and Jesus are just sales people. They do not negotiate on price of the vehicle and probably do not know the legalities of selling a car. Second If the car could not be sold then Jeremiah should not have made any negotiations on the car. I truly feel that Jeremiah did not know he could not sell the car. But even if this is the case they should honor what we agreed upon. In fact, they did not they stated that my monthly payment was going to be $25.25 more per month; equating nearly $2000 more. read more

I once bought a used car from here and I honestly didn't have any problems with the car, even if it was a 2010 Nissan Sentra. No engine problems, no electronic issues none and if there was ever a problem North County Ford was helpful. Then I got into an unfortunate accident and the car was a total loss. I remembered I had GAP insurance and I was thankful for that so I got all the documents necessary to cover the rest of the car and get rid of it fully. First time I called North county ford was sorry for the accident and assured me that they would give me all the necessary documents I would need with the GAP insurance. Second time I called they did the same. Third the same and so forth and so on. I go into the dealership demanding the documents and one of the managers has the audacity to say that they don't carry those documents nor do they authorize cancelation of the portfolio service contract which is one of the requirements for the GAP insurance. I leave for a bit then come back and go straight to finance. Now their helpful when I'm rude. Sign the documents and they say they'll mail me the copies of everything which should take 3-4 weeks. It has now been over 8 weeks and counting. The only way they'll take care of you and your car problems is if you are paying them and I have been and consistently been ever since I purchased the car from them 2 years ago. Do not purchase a car from here, go to Ken Grody Ford if you must get a Ford or desire one. They were more helpful in all of this then the dealership(North County Ford) I got the car from. After the GAP insurance goes through I will never bother with this dealership ever again. Biggest waste of time and money. Also I called countless times and left messages multiple times on Mike, of the finance department, answering machine and he has never responded back or answered his phone, ever. He maybe busy once in awhile but every single day and night to not return a simple call for a customer? That's horrible service. Might as well disconnect your phone if you don't ever answer it or not there to answer it. read more

I love this place! North County Ford has always gone beyond mine and my husbands expectations! They work with us and our budget! Casselman and Dave Knapp are the BEST! If you are in the market for a car or truck this is the place to visit. Jeremy and Mike in finance are amazing! They work to get you approved with an appropriate APR. these guys really value their customers and the experience they receive! Thanks for everything gentlemen! read more

My husband and I had a great experience with our latest purchase, a brand new Dodge Charger at NCF! From sales, to finance, to service, it was the most pain-free car-buying experience we've ever had! I've read some of the negative reviews, and a lot seem to be related to the service dept not estimating appointment/repair times accurately which I think is a bit unfair. It reminds me of going to see the doctor...how often do you EVER get in to see the doctor on time, especially if he or she has a ton of patients (including walk-ins) or prior appointments run over? It's the exact same with servicing cars - a lot of the time, the technician doesn't know what's wrong until they dig deep, which TAKES TIME or even though it was routine maintenance, something else is discovered which needs to be addressed immediately. I know we all want to know exactly how long an errand is going to take, but I think folks need to have a bit more patience and just plan for the possibility that it's going to take longer than what you were told. Based on our experience, they DO genuinely care about helping people get into the right vehicle without harassment or up-sell tactics. Jesus patiently helped us find the car we wanted, and was very accommodating as we waited for financing to be worked out (offering us water, keeping us informed about what was happening). The Finance Mgr (Matt, I think) explained our options, and made sure we had paperwork filled out for transfer of liability for our trade-in. We had poor credit due to a BK, but told him what we needed our monthly payment to be, and he was able to stay within that range. He was professional and even gave us some great tips on rebuilding our credit (without talking down to us). All in all, we highly recommend North County Ford and will look to them for any future vehicle purchases! read more

These guys are the best. I am a first time car buyer and my experience was awesome. When I got there, my vehicle was up front and had been fully detailed. Travis made sure everything was in order and then Trevor handled the sale along with Ying in finance. Trevor was very knowledgeable about the vehicle and all if the systems. He was able to make sure that I knew how to use everything. He even made sure I was able to pair my phone. Ying made the finance side a breeze. To everyone who made it possible for me to get my dream car, thank you.we quick to criticize poor service and exceptionally slow to recognize outstanding service. North County Ford clearly exemplifies excellence in customer service. Thank you all so much! I love my new car!! read more

I spoke to Emily from North County Ford in Vista on Friday night and was interested in purchasing a 2017, F250, 4x4. Good price (35k), 20k miles, and had been on the lot for 3 months. Gave her my number and said I would be in on Sunday due to living so far away and having to work all day on Saturday. She said she would call if anyone was going to buy it. Sunday came, drove over an hour with the wife and kids only to be told by Eddie who said Emily wasn't there that the truck had been loaned out prior to our conversation 2 days ago. They had advertised a vehicle that was not on the lot. Drove back home, called The Costco Auto Program, drove to Fritz Ford 10 minutes later and bought a loaded, new 2017 F250, XLT, 4x4 for approximately 5k more. Hassle free and at a great price! While I'm in the sitting area at Fritz Ford in Riverside waiting for the vehicle to be washed and delivered to me, I received a call from Emily from Vista asking me if I'm still coming down to see their truck today. I'm just at a loss for words! I do not recommend their services. read more

I would have left a NO STAR review if yelp would have allowed it. I had the worst car buying experience at North County Ford yesterday. Their Fleet Sales Section (Travis and Jesus) are unethical, ill-prepared, and provide horrible customer service. I scheduled an appointment with the Fleet Sales manager for 1:30pm. At the time I scheduled the appointment I was informed that I would be working with Jesus who he had been working with for 20 years. When I showed up at North County Ford, I found that the Van that I wanted to look at was right up front waiting for me. I contacted Jesus and he informed me that another individual would be at the dealership to view the vehicle directly after my appointment but that I had first shot at it. I began looking at the vehicle. I found the interior of the vehicle to be filthy. The van had 4,600 miles on it but the seats looked like they had 50,000 miles and had not been cleaned prior to advertising this vehicle. This was not mentioned in the advertisement or to me over the phone when scheduling the appointment. I was then handed over to another associate, I later found out that it was so Jesus could wait for the other individual. I then got in the front seat for the test drive and the battery was dead. After they jump started the battery there was no gas and the associate had to go fill it up. Now, I finally got the drive the van. It performed great and I was happy with the test drive. When I pulled up to the front of the dealership, Jesus was waiting with the second customer ready to see the vehicle. I thought this was a little fishy and did not appreciate feeling like I was not important enough to make a deal without having somebody else on deck. I sat down to talk numbers with the associate. We did the classic back and forth to the manager, which would have been avoided if I would have been allowed to deal with Travis (the manager) from the start. After I came up with my last and final offer, the associate went to the manager to find out if we could make a deal. The associate came back to me and told me that they had sold the vehicle to the second customer, who was apparently negotiating with Jesus at another table at the same time. North County Ford sold this vehicle out from under me while I was negotiating first and most likely played me against the other individual to get a higher sales price for the van. This type of sales tactic is unethical, dirty, and down right unacceptable. I will never give any business to North County Ford in Vista, CA and I suggest that anybody reading this review take this as a warning. The Fleet Sales department at North County Ford is the worst of stereotypical used car dealers. Travis and Jesus cannot be trusted. On a further note, I then went to Mossy Ford in Pacific Beach, had an incredible experience, made a great deal, and would suggest that anybody looking for a new vehicle, skip North County Ford in Vista and go straight to Mossy Ford in Pacific Beach. read more

A decent dealership if you can ever get an appointment within a week. Need a Saturday appt within a month? Forget about it! Not gonna happen. I bought a 2008 Ford Escape from this dealership back in 2008 and would specifically drive out of my way (I live in Escondido) to go there for all my service needs and warranty work. I continued going there for maintenance even after the warranty expired because their service was excellent. Well, it seems they changed ownership or managment a few years ago. Ever since then, they strongly encourage making an appointment and strongly discourage walk-ins. I've been turned away before as a walk-in. I've also had trouble getting in touch with their service dept to make a (coveted) appointment, simply because they did not answer their phone (yes during business hours). This is a larger dealership, and I understand that they get busy. But after 2 or 3 attempts to call them and the phone just rings and rings for 10 times, I decided to start taking my business elsewhere in 2016. I went to Ford of Escondido to give them another chance and all was great until Gosch took over. The previous owner/management was way more customer service oriented. The current ones? Ok at best. Their parts department typically has the lowest price on Ford parts in North County, if you login to Ford Parts, select them as your preferred dealer, purchase through Ford parts and have the parts shipped to NCF for pickup. Oh one last thing, I have received spammy emails from them trying to sell me a new car or buy back mine with stupid fake "internal" discussions between GM and the Sales manager to the effect of; Urgent, contact Mark regarding this super low offer ASAP...blah blah blah. Bullshit, the GM doesnt know who the fuck I am from a whole in the ground. Enough with the overdramatic spammy slippery email sales tactics. That turns me off big time. Fire that marketing company, it's lame and obviously gimmicky! read more

I had been shopping for a Ford F250, but was waiting for the right moment to buy. I contacted Fleet manager, Jonathan Jones, regarding a truck posted on the Internet. Jones was very knowledgeable about the vehicle and having experienced some disappointment with another dealership he vowed to make my experience a pleasureable one. I was estatic to be treated so well by Jones and his fellow employees at North County Ford. More importantly I got the truck I wanted at a great price!!! read more

Purchased a used Chevy in August that required service a short time later. The Service department was courteous, timely and most professional. Car needed service after the warranty expired and they fixed it again.... at no charge... They went out of their way to satisfy this customer. I will return to buy another car in the future.... read more

Bought a 2013 Ford Fusion Hybrid new from Jack and have been happy ever since. We went to Ken Grody and after 4 days of hassle we left those liars after they changed our agreement and contract. Called North County after the test drive, made an offer on my car and they called back an hour later saying we had a deal. Went there expecting the run around and to get roped by a Dealer... But the price and setup was exactly like they said!!! After dealing with more than 6 other dealerships this one really showed this first time buyer how a car dealership should be towards customers. Have not regretted my decision and pricing this whole month of owning it. Thank you guys. read more

We recently purchased our 2013 Ford Explorer Sport from Jorge and RC (Richard). After looking all over the county for this specific car we went in to check it out and we were warmly greeted by these awesome guys. We worked on this deal for a week and throughout the whole process these 2 were nothing but professional, courteous and outgoing in our favor. We finally reached the point where we were comfortable making the deal and now the beautiful car is in our driveway. They went out of their way to help us out, meet our needs and even exceeded them! We will definitely be buying from them again in the future! read more

This is my first time writing a review for Yelp, I usually just research on it. But after buying my car at North County Ford & reading some of the previous reviews, I felt I should add my experience. I've bought many cars in my time in a few different states. I moved here 3 years ago & just bought a new Escape at NCF. I must say, I had a great experience. My sales person was Herb & he was helpful & courteous. I received a fair price for my trade-in (actually more than I expected...shh) & I didn't feel like I was being pressured to buy more than I wanted. I wasn't there all day & turned over to a "Manager" who try's to explain why I need to upgrade to a more expensive model, like they do in AZ. Seems like if you don't talk to at least 3 different people at an AZ dealership, they didn't do their job. You could be there all day if you allowed it. Can't tell you how many dealers I've walked out of in that state. Anyway, this purchasing experience wasn't anything like that. Herb got me the car I wanted at the price I was expecting & it took no time at all. I didn't have to wait to sign my contract either. Herb introduced me to Carrie in the finance dept & she had all the paperwork ready in just a few minutes. She explained the contract clearly & efficiently....answered all my questions, of which I had many since it was the first time buying a car in CA. Must say she didn't lose her patience with me, I asked a ton of questions...anyway, I was done & driving my new car before lunch. Thank You Herb & Carrie. I love my new car !! read more

I got a flat tire, and managed to get my car over to the Ford dealership. They helped me right away, and were extremely helpful. I happen to be in the market for a car, so this is the place I will be coming back to. Thanks again North County Ford auto department! read more

I absolutely reccomend this place! First off, I bought a brand new ford escape from a ford dealer when I was stationed in maryland- that was a TERRIBLE experience. We had a terrible payment and all around screwed over. Then, yesterday I convinced my husband to come with me to go look at a car that would be more gas efficient and worth the money. He logged onto true.com and found a car we were interested in and literally 10 min later someone had called. My husband was hesitant but I was ready to go haha. They told us to ask for Patrick..... And thank goodness for that! He was AMAZING!!!! We got there around 330pm and by 8pm we had traded not one, but TWO cars (one was paid off and one we were still paying horrid payments on) and were driving off in our new car. Not to mention we didn't have the full down payment. Patrick was able to get us WAY below the price we were wanting to pay not only for the car but for our monthly payment! Then mike in finance didn't try to sell us everything under the damn sun for the car which is actually awesome because anyone who has ever bought a car probably bought at least 30 of the 20000 things they usually try to sell you. Oh and we did get the warranty and GAP but it was INCLUDED. (I'm so excited for that because previously we had paid $1800 for it) but overall by far the best service i have ever gotten at a dealership. I went from a ford escape to a ford fusion hybrid. And I LOVE it. Please please please if you are looking for a car go to talk to Patrick. He is great and won't screw you over. I'm a very good judge of character and I told my husband as soon as he went in to get the keys for my test drive that he wasn't a slimy greedy salesman and I was right!! I also understand this place has a lot of bad reviews as well as good. Please dont judge this place by the first bad review. Go through them and go check it out. read more

Horrible experience today with salesman Braun. Lied to us about several things. Not interested in showing us a car pushing us into a sales office. There has to be a better Ford dealership than this. read more

Are six stars possible ?...Buying a car from a dealer can be a taxing experience, I wasn't looking forward to the experience. Thank GOD I met Jack, he treated me like a family member from the test ride through the finance experience he was there with me all the way. He took his time, never pressured me, answered all of my questions honestly and introduced me to the GM, service dept MGR and Chris in finance..I am really happy that I made the 40 mile drive to North County Ford. Jack, YOU ARE THE BEST !!!!! and Chris you Rock !!!! I love my new MUSTANG and could not have had a better experience....Art read more

I was in a market for a new car (Ford Escape 4WD), and utilized the car buying service from my bank. This was the second place I went and have witness their customer service, hospitality, knowledge and pride in employment. At first I was unimpressed with my original sales person and was handed off to Patrick (Fleet & Internet Sales Manager). Patrick had pride of employment (having a J.O.B) in which he had a motivating demeanor speaking about how great North County Ford is, how they've changed service and how the service department was recently upgraded and customer service training is held to increase customer referrals. Patrick researched the particular model for my family in which they did not have on the floor. He did tell us that there was a model in San Diego on another dealer lot in which they were willing to dealer swap but had to wait a couple days to have it transported. He did not try to persuade us to buy a vehicle we didn't want. He also showed us the MSRP and dealer invoices of the different models we were considering explaining everything. After answering all our questions, my wife and I decided to consider the FWD version and purchased the vehicle that we both agreed upon. $5,100 below invoice price before we opt to buy the extended warranty 7yrs/85,000, including interior protection plan (we have 2 toddlers' and one on the way, this will come in handy). I cannot comment on the service department due to that i have not required their service yet. I will write a review afterwards. read more

So I recently bought an 2014 F1150 FX4 from North County. Initially I went shopping around on a Saturday to every dealership between Oceanside and the Carlsbad mile of cars. North County Ford was my first stop. John Casselman approached me and offered to show me several different models. I told him that I wasn't interested in buying at that time and was just looking at my options. He provided me a card and said that he would be back in the dealership so if I needed any help to just wave over at him or call him on his cell. I am the kind of buyer that is generally turned off of a dealership because of pushy salesmen. I really appreciated this. I ended up asking for him to show me several different vehicles in the end and I test drove 2 of them. I asked for specific accessories to be added to the truck that he couldn't really talk to, so he invited another salesman over to discuss them, Lil Steve. I did not buy that day and that was ok. After visiting every other north county dealership, the following Monday I decided to go ahead and by the truck. Again, I went back to NCF simply because of attentive yet non-pushy salesmen. I went back to see John. He was already working with several other customers, but Steve was available and finished the deal. It was a pleasure to work with him and I'm sure he can tell you that i'm not a particularly easy buyer to work with. I know what I want and what i'm willing to pay for it. We worked out a good deal, finally, that was approved by the sales manager. The negotiation actually went better than expected. Financing went just as well, once I finally got in there. Jay and Fernando were very easy to work with and personable. Which brings me to the missing star. Although my experience with the salesmen and financiers was a good one, I had to wait almost 3.5 hours between working the deal with the salesman and getting into seeing Jay, the financer. To put in perspective, I watched almost the entire Monday night football game waiting. This was no ones fault but management. I don't know how many people were working finance that Monday night, but it certainly wasn't enough and you were very busy. Again, the experience was a good one. All though I'm not yet completely done, because I still have the accessories to be put on, I would certainly recommend NCF and if you do, make sure you seek out Johnathon Casselman or Lil Steve. read more

Helped my daughter buy her first car here and can't say enough how happy I was working with Thomas and Patrick. Thomas is new but was very professional, admitted when he didn't know something and worked very hard to answer all our questions. He was patient while we looked at several cars and his honesty is a 10 out of 10. Patrick is enthusiastic and extremely unknowable about the business - which helped my daughter and I make informed decisions. Thank you to both Thomas and Patrick. I would definitely recommend this dealership! read more

TO WHOM IT MAY CONCERN: I purchased a 2015 Mustang on December 7, 2014 from North County Ford in Vista. At the time the contract was written and signed I ordered two items be added to the car. I ordered the "Lojack" product for $795.00 and the "Express Care Paint" product for $495.00. The next day I changed my mind and decided to cancel the two above items since they had not been installed on the car. I had to take some papers to North County Ford that day so when I went there I told my salesman to please cancel the two items. I was told the finance person I needed to talk to was not there so I left the dealership under the understanding everything would be taken care of. To date (December 28) I have not received any refund or any word that the refund was on its way. I have called the dealership many times and have left word with my salesman "RC" and messages on the Finance Manager's phone and on Mike Cottrell's phone. RC called me once and said he would talk to the General Manager about the problem because he couldn't see why there would be any problem refunding the cost of the items and the tax, etc. I still have heard nothing more. I wrote a letter to the General Manager on December 20, 2014 and have not received a reply to that letter either. I am really surprised North County Ford would treat a new customer in this fashion.I have a "Due Bill" from North County Ford for the two items dated 12/7/2015. I have complained to the BBB of San Diego and the DMV New Car Dealers Complaint desk. I have also written to the California Attorney General's Office about this matter. Next I will file a Small Claims Court action. I have no intention of allowing North County Ford to steal my $1,400+ . George Plante read more

Exceptional service. We purchased a new Ford 150 Platinum. Zachary Morris, our salesman was very efficient and knowledgeable. He was a pleasure to work with. He handled the trade and guided us through the purchase. We never felt pressure. He knew everything about the vehicle. He was the first to respond to our internet inquiry, and answered every phone call promptly, in a friendly and positive manner. The next day we came back for additional instructions and he went through every detail. It was Labor Day, and he was dressed in a red, white and blue stars and stripes suit. Very cute and funny. read more

Easy in an out. No appointment and left my car there was able to do some warranty work and maintenance, Wonderfull

The only reason I'm giving two instead of one star is because a couple employees there were exceptional. First, this place has been an incredible pain for me to deal with for over a year. Their maintenance department is by far one of the worst for customer service I have ever experienced. They don't keep record of scheduled appointments no matter how you make them (phone, in person, online doesn't matter). Not to mention the fact that they did a terrible job and ultimately could have killed my car or even me with the lack of attention they pay to the vehicle. Crushed my oil filter and then tried to blame me for my car not having oil. Brought my car in with a low pressure tire, asked them to check it for damage, they just filled it and two weeks later it was flat again, there had been a nail in the tire. Great attention to detail, guys. Super safe. Yesterday I was there wanting to buy out my lease because ultimately I love my car, Sergio was amazing. Listened to what I wanted and was very pleasant to talk to and calmed me down with his outatanding customer service. The reason I was so upset was due to Jake. I don't who hired this jerk, but he was so unabashedly rude. Tried to intimidate me and make me feel stupid for not wanting a brand new car. His body language and tone was unbelievable. Rolled his eyes and scoffed at me after he aggressively approached me with his comment of "really the car has to be exactly the same? You didn't even like the white one?" After saying I wasn't interested about 5 times at that point. I firmly told him no, and he was visibly pissed off at my answer. You should never try to make a sale by trying to make the customer feel uncomfortable and make a choice they don't even want. Again Sergio was amazing and made me feel a lot calmer as well as Karl in finance. Karl was very friendly, provided a lot of detail and gave great advice. So if you do ever go there, I'd ask for Sergio, he'll listen to you and help you find something you will be proud of and feel good about. Then if you make a decision and get a car there hopefully you'll get to sit with Karl for the finance portion because he was truly a delight to do business with. Don't get your car maintenance done there by all means necessary and if Jake walks over and looms over you with his bad attitude and aggressive tactic don't let him intimidate you into something you don't want. read more

I'm giving 5 stars because Jonathan C took really good care of me. He is an excellent car salesman who knows Ford vehicles really well. He is a no hassle guy and I will certainly recommend him to my friends. read more

We bought our new Ford F150 over Memorial Day weekend. We didn't really think we'd be able to afford a brand new truck, but with the rebates we paid less than a used one!! Sales manager Abraham Baljian really fought for us to get the monthly payment we were comfortable with. Our salesman Chris Davis, was super knowledgeable about all the bells and whistles and walked my husband through everything, twice !! This is our second truck purchase from this dealership , and we are quite impressed. Highly recommend !! read more

On 7/14/16, I had my F-250 serviced at North County Ford. I had no appointment and basically rollled in unannounced. The service provided to my vehicle and the respect and courtesy showed to my wife was second to none. Unfortunately my wife was given the runaround at Ford of Escondido. After two days of jerking her around, North county Ford stepped up and made everything right. North County Ford, thank you for showing the best side of customer service. Jim Goodine, you and your staff are outstanding in every way. read more

I went in for an oil change with a coupon I got on line as this was the closest place honoring the coupon. I have a Toyota Solera. From the time I made the phone call for an appt. to the next day appt., I couldn't believe the service. EVERYONE was so polite, courteous and very professional. I will go back for any service I need on my car. Great staff and great service !!!!!!! read more

Buying a car there is no problem if you have ALL DAY! And forget it if you ever have to go back for anything! Nobody ever calls you back, they never do what they say they will, and now I got charged $355 for a rental car they were supposed to pay for!!!!!! I take all my service needs and questions to CAR COUNTRY CARLSBAD (awesome service dept). read more

One year later I still love my Ford Explorer but continue to recommend that people avoid this dealership. Our family made three new car purchases within about six months. Let me advise you to get EVERYTHING IN WRITING!! The lies about what options were on the car, guarantees about upgrades to computers and others that I don't want to take the time to describe. When a promise was made to make it right, no one came through. I'm sure other dealerships would love your business because once a deal is done here the promises are forgotten. read more

First off.....I was raised in Oceanside and I've been familiar with this dealer from it's initiation. I've only leased one vehicle from the dealer. But, have taken each F150 I've owned into service. I work in Vista. So, they happen to be the closest dealer. I don't want to say names. But, I will mention Alex in service who is a great guy. In my opinion the best they have. I've had other service agents attend to my vehicle and have not measured up to say the least. That brings me to the other side of the dealer. Purchasing a vehicle. I waited 2 wks to post this review. I waited to see if they reached out . Finally, yesterday they did. Before the last unfortunate visit. I had been at the dealer trying to negotiate a deal. It didn't work out. But, we ran a few numbers. I went to several other dealers and ran a few numbers. Then I saw North County post a discount on a vehicle I found interest in. I reached out online. Gave them some information. They gave me some numbers in return. So, I went ahead and set up an appointment. Long story short. The numbers given to me online where denied by the sales agent and the manager in charge during the shift. They didn't even bother to negotiate. The sales guy left for awhile, returned with his manager and just went off on an excuse rant. I literally had to show them the email from their staff, as thy probably thought I was making this up. Practically, calling me a liar in front of my face. They denounced the email and said they didn't know why they had given that amount. I mean..don't they all work for the same company..work with one another? The main issue had to do with a trade in. A few days back when I was negotiating a different vehicle. They where offering a different price. Now they where devaluing the price and said it was due to a recall. I said, " Well that wasn't brought to my attention a few days ago, or by any other dealer." Keep in mind. Manufacturers will repair recalls at no cost. They said, the recall probably came up that morning or day before. Day before/ When I sent the email??? Well, then the agent looked it up in his computer and the recall was poste over 1 1/2 prior. They literally lied to my face just to devalue my trade in. At that point I heard enough. You just don't lie straight to a customers face. I got up and left. Long story short. Ken Grody had been working on a deal for over two weeks and we locked in a prce. I got my vehicle there. I recommend you get your vehicle there. After this unfortunate event. I do not see myself shopping at north County Ford or recommending friends and family. Unfortunate! read more

Went there with with one thing on my mind from a busy day. That was to look at a 2011 F-150 4x4 supercrew truck siting on the lot. I've been a Ford lover all my life. My wife bought a few Fords from here and has great service from these guys for over the years. I was greeted by "Jason" in Sales and what a great guy. I found out that he is new to the area and North County for is lucky to have him! I decided to buy the truck I looked at and had to say goodby to my old 1997 F-250 4x4 with many miles but still purring like a kitten. I love the new truck so far (20 hours). I had great service too from Mike Cottrell in Finance which we both like to surf!! Again, just want to say that I had a very pleasant time buying a truck and will be returning for service work in the future. You guys R O C K !!!! Keep up the good work. read more

Friendly people. Good experience. Recommend coming here for a vehicle or for service. Shout out to Jack and also to Mike in finance!!! Off I go in my new car. read more

The car is great. The sales people are great. The finance department is awful. They don't return phone calls and don't process credits (checks) in a timely manner. The handling of my car that I turned in and existing lease was an awful experience. I'm still dealing with that. It's the worst experience I'v ever had in leasing the last five cars. read more

Cheated me out of $3,000.00 on my trade in. In October of 2015 I leased a new Ford Escort. The salesman asked why I wanted the new car and I replied that my wife had cancer and it was getting increasingly difficult for her to get into our Honda Element. I was too high; the Escort was a lower vehicle. We agreed upon a trade in price of $6,000.00 for my 2008 Honda Element. I knew it was worth $7,000.00 if I sold it privately, but my wife and I discussed it and in view of all we had going on with doctor's appointments and hospitalizations, we decided upon taking the $6,000.00. North County Ford asked me how much I wanted to apply to my lease. I decided $3,000.00. They mailed me a check for the $3,000.00. On November 30th Ford Credit informed me that North County Ford had mailed them a check of $730.00. Thus, North County Ford's intent was to cheat me out of the balance--$2,270.00. Ford Credit informed me that they returned the check to North County because you cannot pay off a lease in advance; it is not a loan. I could not deal with this at the time because my wife's health had deteriorated. I was her sole caretaker. On December 11th she was hospitalized; they sent her home to die. On January 5, 2016 she passed away. This was devastating to me. She was the love of my life. Recently I went to North County Ford to claim my $3,000.00. North County Ford told me that they had applied the $3,000.00 to the list price of $21,999.00 and so I had gotten "a good deal". North County lost $61.00 on the sale to me. But this is a lie. I had responded to an ad in the Union Tribune for $17,999.00. read more

We arrived on a Friday evening to check out an advertised lease special on the Fusion Energi. Due to the timing, we had to wait a bit to get assistance, but staff used good teamwork to get the job done. Matt was particularly helpful, friendly and extremely courteous while showing us the car's features and taking a test drive. He is a relatively new employee, but knowledgeable and truly a pleasure to work with! Matt also got us started on tailoring the details of the deal with initial paperwork, but was apparently asked to assist another customer after reaching a certain point with us. So next Matt introduced us to Jack, who was friendly, cordial and uniquely entertaining with his many stories. Jack explained many things, completed our application paperwork, and resolved the core of the deal after some back-and-forth with an unseen manager in another room. (For example, there was no discount for pre-paid miles above the allocated 10,500/yr.) Final paperwork was with the finance guy, Mike, who presented and explained an array of options and add-ons. He certainly emphasized the benefits of the extra protections, but respected our decision if we declined. One strange element in Ford's paperwork system is that you sign several times on an electronic signature pad before you get to see the lease text - with your signature already inserted! ...Couldn't find the data card for the nav system, and took a while for prepping the car for delivery, but the staff kept at it while the janitorial crew was doing their work after closing time! All in all, a very good experience and an excellent deal due to discounts/rebates/tax incentives. We recommend that customers be prepared to spend a few hours for the full process, especially if you have a test drive, many questions, and take delivery the same day. Nevertheless, North County Ford definitely earned a "thumbs up" from us! read more

Can't even find the right words to say how wonderful this dealer is! After spending hours at another Ford Dealer in Tustin we ended up walking out from rude, dishonest people. Then we came here to a breath of fresh air! Honest, caring Salestaff that bent over backwards, that actually Listened to our needs! Huge Kudos to Sergio and Abe! We will be referring all our friend here! read more

Salesman Zach Morris was very helpful and straight forward with us. Did not try and run any games and most importantly was a man of his word! read more