Wee purchased a used Hyundai Elantra North County Ford. Mr. Brad Fite helped us with our purchase. Throughout our purchase process, Mr. Fite was courteous, honest, respectful, and responsive. Of the multiple cars that I've purchased from various car dealers, I can honest say that Brad has been the best sales person we've ever worked with. Even after we purchased the car, Brad followed up to make sure we are still happy with our car. I've recommended Brad to several friends and I completely recommend him to whoever reads this post. read more

God these guys suck! From their sales department, to their service, to their parts. I live in Vista and I drive past them and go to Ken Grody Carlsbad for my warranty needs. I purchased brake pads from them. They said I had a 10,000 mile warranty. I brought them back at 5000 miles and they wouldn't do anything for me. They didn't last me any longer than the cheap auto zone ones. read more

I have been very unsatisfied with promises not kept during the purchase of my vehicle. Promise to order HOV sticker - not done...waited a month only to find out they didn't do it. Was told I could get my alarm installed on weekend...turns out only during week, latest 5:00. No returned calls from finance manager, dealership manager. The dashboard looks like it wasn't completely installed...afraid to find out what they won't do about that...to be continued. Should have went to Encinitas Ford...it's a lot closer! read more

the worst scammer used/new car dealership i have ever purchased a car from in 40 + years of buying cars! they sold me a 2018 ford escape, and "forgot" to tell us until after all papers signed, that it was a former rental/shuttle vehicle! also scammed us on lojack. they put lojack on all their used and new cars, then pressure you to pay 900.00 for it. they kept us for over three hours negotiating and signing papers, all the while trying to scm us into buying their 4000.00 extended service agreement after they said rhey would sweeten our purchase by "throwing in"the 5/60k service agreement. then, after sale, they purposely gave us a defective key, then made us pay 500.00 to get a new one or we could not use our car! they also said our credit score was 50 points less than it really was, because when they charge more interest on their finance contracts, they get a bigger kickback fromm their financing partners! i could go on but you all get the gist of it. please please please save yourself the headaches and getting scammed, go to any other ford dealer but north county ford! you have been warned!!! THE ONLY POSITIVE EXPERIENCE WE HAD WAS WORKING WITH ONE OF THE BEST SALESMEN EVER: HIS NAME WAS R.C. LIKE THE COLA read more

Very bad service, they sell chines parts with high prices I don't recommend that place

Well, "four stars" indicates that "I'm a fan" - and I AM!!! I actually had a VERY good experience there last week. After bringing in my older car for a recall-type of service, it turned out that my air conditioning was on the fritz! I wasn't prepared for that, financially or emotionally. I finally spoke with Steve, the service mgr., who calmed me down. I was really ranting and upset. In hindsight, why he didn't hang up on me I'll never know. I was rather unpleasant but, of course, the required repair wasn't HIS fault. He patiently explained what the problem was and truly had a relaxed, calming effect on me, always speaking to me with considerable respect and making sure I finally got to understand what had happened and what needed to be done. His attitude was most unique for his position - I swear he has a degree in psychology. I even put a call into the Gen. Mgr. there - Darren, I think, and he called me back saying that they would make sure everything was taken care of and I would be pleased. They would make sure that the bill was fair and no overcharges would be incurred. My estimate, I was told, was just that - and at the "worst case scenario" possibility. If less repair/replacement was required, then the final cost would be less. Imagine my surprise when I got the call that my car was done and it WAS a lot less than originally estimated! They kept their word, the A/C runs like a clock, they even washed the exterior of my car and I AM a "happy camper". Its not often that one can walk away from a car repair and feel that it was done well and priced right. I WILL return and I'm very pleased with the outcome. read more

I cant stress enough how horrible this place is! My husband and I just bought a used Jeep (supposed) Rubicon from this dealership on friday, its now sunday, of Veterans Day Weekend. The sales manager said he worked at a Jeep dealer for 8 years so we trusted that he was knowledgeable and we were getting a good deal. After getting home and talking to the avid jeep owners we have as neighbors we started getting suspicious of the purchase. We looked up the vin and put in the vin with the insurance company and both came up that the car was actually a Sahara not a Rubicon (at least a $5000 price difference between the two). After doing extensive research the only thing Rubicon about this Jeep is the sticker on the hood. Obviously very upset at being dooped we went back in to at least get the difference in price refunded. We spoke to the same manager and he continued to tell us that we were wrong and the car was a "custom build" and was supposed to be like that. We took it in to a real Jeep dealer and they confirmed that it is a Sahara as we suspected. We took the info back in and spoke with the fiancé manager this time and he was extremely apologetic and understanding. Thankfully we were able to get a full refund and they reassured us they will not be advertising it as a rubicon anymore. The only salvation for this dealership is their finance department, everyone in there were very helpful and nice and the only reason I gave two stars. read more

My first visit was for a oil change. Summer 2016 I ended up buying the 3 oil change deal. My first oil change I told the rep. That my brake light was coming on every once in a while, she said she would have them check it out. Picking up my car and she told me that they could not figure out why the brake light was coming on and could recreate it. I drive home and two miles later my brake light came on...... I get home, open the hood, open my brake fluid lid.... Is empty!!!! ...Empty!!! My so many point inspection, that includes all fluids wasn't checked, even after I stated the problem...... I expect top notch service and knowledge from a dealer. Never again North County Ford..... They can keep the other two oil changes. read more

In October, we realized one weekend that we were going to need to buy a new (to us ) car, as one of our daughters had graduated from college and needed a car. I started to search the internet knowing that we did not have a huge down payment, we wanted a car with good gas mileage, low payments and extended warranty. North County Ford looked like the place with the best deals. We went to check out one of their "sale" cars, but did not like the way it drove. Then Jonathan Casselman, our salesman, had us take a test drive in the Kia Rio and it worked for us. It fit into all our boxes and they were able to make the deal happen; and for buying a car, it happened quickly. We got there around 10 am and were home for lunch, so we were pleased that Jonathan listened and everyone worked together. I would highly recommend Jonathan Casselman and the crew at North County Ford. Braden Walsh was our finance guru, as he was totally awesome and I would love to give him props for his professionalism and great sense of humor and totally knowledgeable. He was also extremely good at reading people. read more

Stay away! Bait and switch specialist here. Find a reputable dealer because this is not one.

Terrible experience with the store after the sale, trying to finalize everything the sales manager Adam Smith screening his calls left messages no return call, after several calls last week decided to post on all the social media sites would NOT recommend doing business with store, I will be calling the GSM today to see if he will take my call. read more

I'm putting my previous review back up so the public is aware of how this dealership operates. I was bullied by their staff to take it down and harassed me for posting it. Now that I don't deal with that dealership I'm putting it back up. The sales and service are both terrible and I will say why. It started when I bought my new car from them. After getting the car I was notified they couldn't honor the contract and that I needed to come in immediately. I come in at opening the next morning. Jay approached me and was extremely rude. I hadn't even said anything to this jerk (there are other complaints about him online) I told a manager I didn't want to deal with him and they helped me with my contract. Then after having my car for a month, I had a loose light dome piece rattling in my roof. I bring it in to service and after several hours told me it was finished. I open the sunglasses holder and the whole thing fell out and saw they used scotch tape to hold it in! The manager Steve was there when it happened. It turns out they broke it while trying to fix it. So they kept my car for s month after that because after this they broke an additional 13 parts! They gave me a rental car but didn't pay the rental company the bill and they started sending me to collections and demanding the rental back! Once they finished my car I saw there were oil or grease stains on my new seats from the dirty mechanics. I made them replace the seats. The whole thing was a big nightmare dealing with them. The icing on the cake is what the general manager did. The GM typed an email talking about me in a negative way and sent it to me by mistake!!! I still have the email. After this they would jerk me around about posting what happened and told me I should go to another dealership (fine with me). I told them give me back the money they owed me from purchasing an oil change deal. Figures they tell a customer to not come back after they screw up. Did they honestly think I would be happy, lol. Stay away, or you could be next. read more

Stay far away from this place, they will tell you what you want to hear and are eager for you to sign on the line. They are liars and manipulators and feed off people who don't know too much about how leases operate. read more

I went there for factory recall (not intending on buying a vehicle at all). I decided to take a walk around the lot to see what was available, still with no intention on buying. Was approached by Kingsland Gardner who began engaging in high-pressure sales tactics. No problem, that is their job after all-I just want them to be honest to customers. They told me that my truck would trade in at the high end of KBB trade-in value because they liked it and needed trucks like it on their lot. KBB value is from $22,000-$25,000, high end would be 24k to 25k. Once offered 23k for truck I told them that I wished to also trade in a Harley Davidson (KBB 6-8k) which they said they would do. I told them that the only way I would make a deal was if I could do a 2-for-1 trade with maybe a bit of cash toward the purchase-no financing. They agreed and said they would discount the 2017 F-150 I was looking at down from $29,900 to around $27,500 + tax and my trades would possible cover it or be very close. They came back and offered 15k initially, then 19k for a minimum 24k trade (truck) and 4k for a minimum 6k trade (motorcycle). Then when they went up on the truck's price, they price of the truck I was going to get suddenly began to jump and the amount that I would have to pay started to grow the more they "discounted" and "adjusted" the out-the-door price, then they began to become dishonest about what was going on. They kept promising they would make it work while secretly the only thing they wanted to was to push me into financing, which I said from the beginning I would not do under any circumstance. By the end that they were trying to get commission by making me finance. The truck they are selling cost them about 24k-they would have made 28-33k on trades and sold them for 40-45k. Trade-ins should more than cover this but whenever they apply the discount, they change trade amount or adjust add-ons not requested or simply increase the vehicle price (once up to $39k). I reported this to the BBB and they tried to blame everything on me saying that they never change the price of the vehicle, never offered what they offered for the trades and never discounted the truck. I have text messages from the dealership to the contrary Along with KBB values for both my trades and the trad-in value of the truck I was going to get. This shows what they reasonably would have paid for it when the previous owner traded it. Of course they put money into reconditioning and detailing so they sell at the resale KBB value but it just goes to show how much they are trying to take advantage of someone. This is my only negative experience with any Ford dealership so it is likely a reflection of this dealership and not the company as a whole. read more

We had a scheduled appointment to address a recall on our RV. Ford called North County to make sure they could take care of this recall. We arrived at North County Ford to be told they couldn't do it because they can't get under RV. Why were we sent here then? Ford had set it up, then the service man tells us they had an RV in last week and couldn't complete their recall. Our comment to the Manager was WHY didn't you call us??? Ohhh we should of, was their comment!! Why don't these people know what they can and cannot work on? Horrible!! Traveled 30 miles, 2 vehicles and their sorry! read more

Used 2013 Ford Edge with 67k miles is only $5,000 less then a new 2014 Edge. The reason is that its certified. They are charging for the remaining 7 year 100,000 manufacture warranty. Read the warranty sticker and in the last sentence it state that there is only the manufactures warranty. No other verbal commitment from dealer is valid. If there willing to lie about this they are willing to lie about anything just to sell a car. read more

I came on Saturday for an oil change, I tried calling to see what the wait time will be . The service center never answered after waiting 7 mins on the line. Once I arrived the service respective said I would take 3 hours. I arrived at 1040 and by 1240 I hadn't heard anything about my car. The service manager approaches me, to check my status because I had been waiting for quite awhile. The service representatives didn't give me an update and try to scare customers away with long wait times. read more

VERY annoying customer service. LAYERS of admin so if you call for servicing you have to leave a message so the VIP advisor can call when it's convenient for HIM. Just too bad if the customer has a life. Since when are mechanics even more protected from inquiry than physicians? (I can always message my doctor, come to think of it.) read more

i can't express my experience by writting , maybe you could see yourself by checking other reviews down this line, over all rating is zero, thats all i've got to say...... read more

An Abomination. I'd been negotiating over the phone on the price of a specific used car. After two days of back and forth, and a reduced price, I agreed to come out with my daughter to look at the car. She injured her knees so has difficulty walking and is temporarily disabled. The sales rep walked us to the back of the dealership and out onto a back drive. At that point my daughter and I asked him to just bring the car around. He then said he couldn't do that because it was still being conditioned. I said we could test drive the car anyway but we weren't allowed to do that either. Excuse me? You bring us all the way out to see the car we've been talking about for 2 days, make my disabled daughter walk far more than she should, then tell us we can't drive it?? Do they think women buy cars by sight only? I don't know, but I DO know this experience was insulting as well as unprofessional beyond words. We will never be back and will make sure the general manager is aware of what happened. Unbelievable! read more

Sketchy and disorganized. Bought a 2012 Ford Focus new here and regret having done so. Went recently to buy car at end of the lease and it was a complete waste my time. Despite arrangements to have the paperwork prepared they had really done nothing ahead of time and then proceeded to add all kinds of policy" information requests and checks. An hour in an hour in and no end in sight I killed the deal read more

Just bought our second vehicle this year from North County Ford. I found my SUV back on Valentines Day and the sales staff made that deal happen as quickly as possible for me. Our second vehicle is a new Focus that we bought on July 4th, and this deal was just as easy. My compliments to salesman Alex Baghaei, and sales managers Abraham Baljian & Jim Cole for treating us like family. I carry a few of their cards in my wallet to give to friends in neeed of new vehicles from those I've come to trust at North County Ford. read more

Bought the car in november and had to return it for an unidentified preexisting oil leak that my manufacturer warranty refused to cover. Thanks Scion... So i drove the 40 minutes to North County and arrived to a scheduling snafu, but RC got me in and taken care of. Wasn't happy that the leak wasn't caught before I bought it, but they did take care of it quickly, courtesly and made me feel comfortable. RC followed up the following week to see if everything was cool. I like that they didn't try to pull the "Well that's your problem now" attitude, so excellent aftercare so far. Good job North County! read more

Bought a second vehicle from North County Ford and a clerical error on their part ended up costing me over $1,700 that they refuse to give back to me, they acknowledged the error but said that they couldn't help me because it's already done. After a 9 month ordeal and not getting anywhere with them I'll have to take them to small claims court, I have all the documentation supporting my case so it will have to come down to this... very inconvenient, stressful and costly. read more

North County Ford in. Vista CA is the worst dealership I have ever dealt with. I submitted a lengthy complaint from the sales team to how they treat military personnel to how they manipulate TrueCar service and USAA. They have not responded and it has bee 3 weeks at the time if this posting. I wish they would take down the military flags on their lot because they need to be banned from dealing military families. read more

I don't like giving bad reviews but this was rough. This review is for the their online systems, specifically the customer service people on the chat feature. I needed to get an appointment to have my Ford Focus looked at. I went on the chat feature to schedule an appointment and gave all of my information. At the end they said thank you and that someone would call to verify my appointment. I responded "is it possible for you to just verify that appointment and put me in the time slot?" She said no, but that someone would call to confirm. That was fine, no big deal. Day of my appointment is here and still no phone call or confirmation. I get back on the chat feature to ask if my appointment is confirmed and they go through the same series of questions I have already asked and then the chat feature logged out while I was trying to get an answer as to why I didn't have a confirmed appointment. It makes it much more difficult as today was my only day off to get stuff done and I contacted in advance for a time slot they said was open and now I can't have my car looked at. read more

I was interested in this dealer because they had a couple of used trucks on their website that might have met my needs, but looking at the options and data it looked like much of the info was copied from truck to truck for sale and might be wrong. Their website has a text me now feature. I sent a text asking them to answer a question via text regarding the options on the truck I was interested in. Minutes later, at an inconvenient time, instead of a text a got a phone call from a salesman that didn't even read the message nor did he know the answer. I answered the call because I thought it was somebody else's call I was waiting for - Strike one. So I went ahead and spoke to the salesman even though it was clear he could not respect my wishes or follow direction. I gave him a list of parameters and he promised to check his inventory and call me back shortly. After several hours, I called back and spoke with somebody who was helpful. He took my information down and promised he track down who was working on it and get right back to me. In about 10 minutes he called back and said he found who was working on it but he was with a customer right now. Ok fair enough, I can patient. I never got a call back that day or any subsequent day until several days later (5?) I got text asking if I was still interested in a truck - Strike two. The day after I called I was nearby, so I drove to the dealership and since the salesman that I texted clearly didn't care about getting back to me, I spoke with somebody else and looked at a couple of trucks. They did not meet my needs, and I told him. He tried to convince me to go on a test anyway, and started the truck up and drove it to the driveway like we were going to take a drive. I told him "no, it doesn't meed my needs, just give me your card and I'll keep these in mind, I have one other used truck to check out. He said sure, but they are in my coat pocket inside the showroom. I followed him in and saw him walk right past his coat on a chair and talk to one of the closers. Then he went to another closer who was free and followed the closer back to me. The closer tried to engage me and I said "I asked for a business card, you were getting me one" His response this time was "Oh they are in my locker, I have to get them" Two lies in two minutes - Strike three. without another word, I turned and walked out and drove to another dealership and bought a truck. Steer clear. read more

Just completed my 2nd Car Lease with No County Ford. I had such a good experience in 2015 with the 1st transaction and I really like using their service department, so I decided to give them my business again. This time my salesman Eddie Rodriguez was easy to work with and patient allowing me to come to my own decision. His manager Abraham was there to assist at each step of the process. I ended up selecting another C-Max Hybrid because the Ford Incentives were off the charts!! Do not believe the bad reviews about their service department. It has never been my experience, including them servicing my Ford Escape that I purchased prior to becoming their favorite customer! I highly recommend North County Ford. See Eddie R and Abraham, you'll be glad you did. read more

Went to North County Ford in Vista yesterday to check out the stylish redesigned Super Duty's. Luis greeted us with a no pressure approach and was happy to answer all our questions. After gathering more info on what we were looking for he included Sergio to take us out for a test drive. Sergio was extremely accomidating for over an hour letting us drive a few other trucks even taking us to their second lot. Never rushing us, never probing about a sale today just showing us all they had available and allowing us to take our time to look at all. At one point even moving two trucks end to end so we could really compare our preference. Once we decided we wanted to see if we could make a deal, Luis came back and helped with the appraisal of our trade in. Then ultimately did our final overview of the truck after we purchased it. They worked as a great team! When negotiating, Sergio worked with Jim their sales manager to get to a number that worked. We met Jim towards the end of the deal to lock down a good rate and fair trade in value. His approach was friendly and he told us he really wanted to earn our business. We were not expecting to buy a truck that day but the three of them made the experience a positive one! Not to mention they had twice the inventory to select from compared to another Ford dealer in North County. Don't let the size of the lot fool you, they have plenty of inventory to choose from on their overflow lots. read more

I went in to get a recall and oil change for my focus ST on Monday 5/22 at 10:45. I had an appointment with Shannon and they said it would be done at 2pm. I had to call at 4:05 to find out if my car was done or if they would get a hold of me. I get a voicemail at 4:30 saying they would need to keep the car to finish up some of the work because they had a hiccup. They would take care of it tomorrow and if I had a question to call by 5:30. 5/23 I called around noon to find out if it was going to be done. I get a call at 2:17 to give me an update and to give her a call before 4pm. Again... about an hour window to call back. I called back and left a message with her and the service manager to get an update. nothing. 5/24 I call at 4:03pm to see if I can pick it up and leave her a message.... call right back and leave the service manager a message. I get a hold of the receptionist who told me she was sick and she would have the service manager call me back... nothing. 5/25 I call at 11:49 and leave her a voicemail. Left another at 11:53 for the service manager. I call back at 1:09 and demand to talk to someone. Shannon gets on the phone and I ask whats going on.. she said, "she left me a few messages"... I said, "after I called you and only on monday and tuesday... nothing yesterday or today. It was supposed to be done days ago and you haven't updated me or anything." She said, "the entire computer system shut down and it won't be ready until hopefully the end of JUNE!" WHAAAT! I was told monday and then overnight a part and now its late june and you guys haven't let me know or tried to offer a car in the mean time? My buddy had to drop me off multiple times and use his car since I work sales. She said good news I did the paper work to get you a rental, you can go to hertz and put a 50 deposit down and get one until its fixed.... I was shocked... You don't need me to come in or get this figured out? nope.... I said ill be right in. Talked to Scott the owner who was very nice and cordial, but couldn't help with compensation, but gave me the number for ford to call later....I told him I had already planned on doing a performance package and bought some oil packages. He said after I get it back he would try and help do it at cost if I was still interested. Save a couple hundred bucks if I do, but doesn't really help the next month or if I don't do it. He asked if I had a rental car and I told him what she told me... He said he would be right back and get me one. Hertz didn't have any on hand and would be an hour to get one.. They have a F-150 in the meantime. I said fine, until they have a car that will work. He walked me over and I heard the service manager say damn, it doesn't have gas. He told a guy to go ASAP and get it done in 5 minutes.... In the meantime I asked parts about the Performance upgrade they had on ford website and he had no clue what it was or what it cost. I asked service and they told me to go to parts. I guess nobody knows the parts they sell and what seemed like a pretty easy question as far as to what they normally charge. While I was waiting I wanted to check on my car and get my house key. She told me where it was and I find it outside with the windows down! I asked her and she said they bring it in at night.. I said the windows are still down most of the day and is going to be for a month! I go back to talk to Scott the Owner that the windows are down and it's been almost an hour with them only saying it's getting gas. It's less then 3 minutes away to the station! He says ok.. I walk back over to service and he comes in to figure something out with the windows. They will find a way or put it inside across the street. Ok fine. I finally get the loaner truck and go home. I call the number and it's the wrong number. I call back and he's already gone, but they found the mistake. Last number was written wrong. I call ford to let them know what's going on and see if they can help compensate the time im missing with my car and for everything else. I tell him they set it for Monday and they just told me it will be until July for them to be able to replace the ECU and the owner told me to call you to see about compensation since I will be without my car and all of the trouble. After a few minutes he says he will confirm with Ford and get it figured out. He introduces someone and ITS NORTH COUNTY FORD TO SET AN APPOINTMENT TO GET THE RECALL FIXED!!!! She said I don't know why he forwarded you then. I call back and there closed now... UNBELIEVABLE!! They didn't do a single thing right. Other then the owner... nobody else seemed to think this was a big deal and were terrible at getting things done or at least letting me know whats going on and I was right next to them almost the entire time. One of the worst experiences ever and we have at least a month to go. Outrageous! As I was leaving I hear them talk about the same recall to someone else and didn't mention it could go wrong....WOW! read more

I took my Ford Mustang here to be serviced about a month ago for my check engine light on. I have an aftermarket navigation system that also has check engine codes, speedometer etc. I knew what was wrong with the car however no tools to fix it so I took it to ford. The front desk associate helped me thoroughly with getting my third party insurance to cover my costs of repair. However, after my car was serviced and I drove it home I popped the hood to make sure the job was done and I notice that their were loose screws under my hood. I located where they came from and they were from the air filter they were messing with because I called ford and they told me that's what they were working on. I also look deeper in my engine compartment due to the loose screws and I discover a can of highly flammable (3m Brand) lubricant. The can was just sitting their at the bottom, if I would have never noticed that who knows what could have happened! It's such an unprofessional mistake that could have been avoided by simply looking at my engine. So that goes to show how much they don't care about their work to the point that they don't even look inside the engine compartment after they are done to make sure they don't leave any cans of highly flammable lubricant in the engine compartment. Overall dissatisfied with the work done. The only person that can do their job was the front desk lady. read more

If I cold give his place a negative rating I would. These people have shitty as customer service!!! I was told two of my checks were going to be held out and they weren't !!! It went through my bank account! They bounced and I got charged insufficient funds penalty fee from my bank and this shitty as dealership said they won't pay for them ! I don't even know how many times I've called to talk to finance and they never answer and never return your call!!!!!! I wish I would have never came to this place !!!!! read more

I had a sluggish transmission and needed an oil change and general check over, so took it to N.C. Ford service department. I immediately was impressed at the great attitudes I noticed when I approached the counter. My service adviser was Shannon, who was very efficient and could not have been nicer. Her communication over the next few days was excellent and my overall experience was wonderful. read more

Felt very good about my 1st ford experience due to the knowledgable sales person - Patrick Mcallister. He walked me through the process and answered all my questions. He is not your typical "car sales person". Would highly recommend this dealership and this sales person if you are in North County and looking at Fords. read more

This is pretty disappointing. I left a message on the service voicemail to schedule a time to bring in my car 2 days ago around 2pm with my name and phone number and still haven't gotten a call back. Is the service department really THAT busy? Why even have voicemails if they aren't checked and calls aren't being returned? read more

I recently purchased a 2012 Escape at North County Ford and can't say enough nice things about the whole experience. I am a single mom and this was my first, solo, BIG purchase since my divorce. Jonathan Casselman was my salesman and was so helpful and straightforward through the whole process. I highly recommend asking for him. From the test drive, to negotiation, to the paperwork signing it all was smooth, comfortable and no pressure. Jonathan also helped me get my new car home after it was all done! I've brought the car back to service for minor tweaks and been very happy with the service department as well. I will purchase my next car at North County Ford! read more

I recently took my f-150 here because my sunroof was stuck partially open. I worked with JR, he was great and kept me informed throughout the entire process as this is a longer repair. The service technician even stayed late to finish the job so I could have the truck back the next day! read more

These guys were amazing!! We arrived at 7:00p.m. They close at 9, but they stayed until 10:00 so that we could drive off in a new ford F150:-) We'll be back and bring friends too!! 100% A++++++++ Very friendly staff!!! Go see Jim, Jesus, Brad and Karl who are all very friendly, efficient and helpful!! They made us feel like family and we were in and out in a few hours:-) We highly recommend North county Ford in Vista:-) read more

Horrible Internet Sales division (Brad Fite). I was told our truck was ready and drove 1 hour 45 min. (One way). When we got there Brad Fite with (Internet Sales) told us the truck was sold and tried to sell us a different one. I have bought a few cars/trucks through Internet sales and never been treated so bad. The worse part is Brad Fite encouraged us that morning to come down and see the truck. Horrible service! read more

Just took delivery of a new Fusion Hybrid. Love the car, and the sales experience could not have been any better. I inquired about the vehicle through their website and received a prompt, polite response from Rich Dowdy. After a brief exchange of emails/calls, Rich and I quickly settled on a price that very competitive compared to the quotes I received from several other dealers. A couple of days passed before my wife and I were able to make it down to the dealership. I called Rich and scheduled an appointment to meet with him. He had the car ready for inspection and honored the deal we negotiated with no added BS. Our visit to the finance desk was very professional and efficient, in fact he was able to beat the rate I had from my pre-arranged financing, saving us even more $$. Danielle did a great job sharing all the tech features of the car with us, and made sure we knew she was available for us should we have any questions in the future. All in all, this was the best car buying experience I've had, would certainly buy from this dealership again, and would absolutely recommend North County Ford! Oh yea, and my wife and I drove down to Vista from Murrieta, and the trip was well worth it. Thank you!! read more