They were nice at first but then they pressured way too hard to sell their insurance coverage after four times telling them no; they kept pushing making us almost cancel. This wasted almost 3 hours. They also promised floor mats on the contract and then just ignored us and never delivered them after 5 phone calls and a visit, despite their salesperson Marcus promising us he would take them to us 3 times. So: overall shady, liars, bad customer service, go to another or find another car company that actually values their customers and is honest to them! I wish I could report better news because it started well. read more

The process took a little longer than expected, but it was not on their end. Christina and her manager were very helpful in getting my Jeep traded in, and leaving with a brand new beautiful Kia Forte. I didn't feel pushed or rushed into needing to get a car, but with the prices and easily falling in love with my new Forte i was sold. Definitely better than Carmax which is what I had used for my other two cars, turns out when we ran my CarFax on my trade in there was a crash on the vehicle never disclosed to me.... I recommend this dealership, thank you! read more

North County Kia - Car Dealers Near Me - Escondido, California

During my first visit, no one really welcomed me. At least 3 staff passed me and didn't bother to ask if someone was already assisting me. I decided to seek someone on my own and ended up talking to Omar. He let me test drive a car that I was interested in. I told him that I'm still on the fence about this model but that if he could text me the pricing and the model, then I could come back and think about it at home. No text was sent. I went back again the next day to look at the higher trim/model. I also wanted to trade in my vehicle. Omar tried hard to work with me but it's obviously up to the sales department. They offered $2,000 less than Carmax on my trade in and after "trying so hard", they came back with their best and maximum offer of a whopping $500 more. Even when we agreed on the net price of the car, they won't budge with the trade in value. After the finance guy stared me down while he emphasized that it's the best they can offer, we left the dealership 30 minutes before it closed. I went back the next day with another vehicle to trade in. They showed little interest in us and when someone talked to me finally, he said so my manager said you were here last night. I told him that I'm back with another car and that if I could get a quote. This new guy (Omar was off that day) made me wait for an hour and went straight to another customer when he already had the knowledge for my quote. I had to seek him out and this dealership, once again, offers $2,000 less than what Carmax offered. I guess you could tell that this dealership doesn't work hard enough on giving you the best deal with your trade-ins. We left the dealership at 5:00 PM and drove to Weseloh Kia of Carlsbad. The new dealership stayed open past their hours and matched the offer for either $1,500 less on the net of the car with a better rate of 0.9% or $500 less for the same 1.9% interest rate. By 9:00 PM, I drove home my brand new 2018 Niro PHEV. Omar called the next day to "make a deal". Too bad they didn't try hard enough. read more

you see a lot of comments about their worst customer service. and I experienced in person. Very unprofessional, rude and disrespectful. save your time and go to another Kia dealership that cares about your business. read more

This week I went to North County Kia with my daughter Jocelyn so she could test drive a pre-owned Kia Soul she had seen on-line. Our salesman Blake was very easy to work with and knowledgeable about the vehilce. Joce liked the Soul but we wanted some time to think it over and Blake understood. We got home, talked about it and she decided to move forward on the Soul. Meanwhile we also looked at a new 2018 Soul so the next day Joce made an appointment with Blake, which included pricing on a 2018 Kia Soul Base and she decided to go new. To help facilitate the paperwork, Blake brought the documents I needed to sign to me at work. The whole process was very easy! Blake was outstanding!! read more

North County Kia - Thank you for all your help Blake! - Car Dealers Near Me - Escondido, California

My wife went in to have a brake light fuse fixed and an hour later I was looking at a bill of $705 for mostly pointless service work. Victor Martinez must have quickly realized my wife knows nothing about cars and recommended everything he possibly could to pad commissions or whatever he works off of. Her car has 55k miles on it. So why not throw on the useless service of "air induction cleanup service" for $200. Both of her filters were only 9,000 miles in but they changed those clean filters and charged $105 there. I argued 100 bucks off which was Better than nothing. If you absolutely have to take your car here please bring the spouse or friend that knows enough about cars so they don't absolutely rip you off like Victor and his team does. In the end, this is on me as you should always know this about dealerships. read more

So called on a nice CPO suv here today for my daughter. I was informed by the sales rep that they are adding over $3500 to EVERY used vehicle over and above what is advertised online (Autotrader is what I used). So it's a BS bait and switch and it's a freaking JOKE! So I asked to speak to the Sales Manager and Jeff was too busy to speak to me. But they won't go down on those costs either. So I would definitely call them and confirm how much they are marking up EVERY vehicle BEFORE you go down there and they rope you in and screw you!! read more

LDR: North County Kia sold us the WRONG sized spare tire for a new Optima ES and refused to provide the correct size at no cost. This concern the PARTS DEPARTMENT: My daughter had just graduated from San Diego State and decided to purchase her first new car. It was a 2018 Kia Optima ES from North County Kia (NCK) in Escondido on November 24, 2017. Once we had a chance to go through the car, we noticed there was no spare tire in the trunk. The spare tire was not included in the purchase price. We immediately ordered one on December 17, 2017. The placard/sticker inside the driver's door said that the front and rear wheels were 17" and the spare was a 16", (which seemed strange at the time). We immediately purchased the spare tire for $228.97 from NCK. We felt not having a spare was a serious safety issue since my daughter would be driving on many trips outside California. Fast forward to February 3, 2024. I noticed a damaged right front tire from a pothole on her Optima when she visited our home. It was late in the day and Costco said they could not have a new tire installed until the next day. We took her spare out and attempted to install it on the car. It would not fit. The 16" wheel consistently would hit the brake caliper during the installation and would not seat. We re-indexed the wheel five different times (lining up the wheel studs) trying to get the wheel installed but it would not slide over the caliper. I took the wheel/tire assembly to NCK parts department at 2:30 pm but it was Saturday and they were closed. I called NCK parts department on February 5, 2024, and spoke to a guy who said that since the part had been installed on the car, they would not take it back. I explained that they sold it to me based on their information and it was not my fault it would not fit. He said his manager was not there, but she would call me back. She never returned my call. On February 8, 2024, my son called NCK parts department and spoke to Lacy (not sure of the spelling), who told him that even though we had an invoice number it was too old and no longer in the system. If we wanted a replacement 17" spare tire it would cost approximately $250. There is NO WAY I AM GIVING NCK ANY MORE OF OUR MONEY. This is not our fault in any way. We did not special order the wrong part. NCK parts department ordered the wheel/tire based on their data. I have a receipt with an invoice number dated 11 DEC 17 that shows paid in full. You can look at the tire and wheel assembly and see that it is new. Yes, there are marks on the inside of the wheel from hitting the caliper, but those marks WOULD NOT be present if it had been the correct size wheel. The fact that my daughter drove out of California on various trips during the summer thinking she had a serviceable spare tire when she did not is a safety issue that could have ended with disastrous results. If this is NCK's idea of customer service, I would advise all prospective customers to shop elsewhere. They ONLY care about themselves and do not care about the safety of their customers. I ended up purchasing a used wheel for $30 and a new tire from Discount Tire for $177. With $207 recently invested I KNOW this will fit if needed. (The fact that we have had to spend $435 total) speaks for itself). I do wonder how many other Optima's are out there with this safety issue? BUYER BEWARE. UPDATE: March 6, 2024: I received a call from Jim Sanders, Parts Manager, North County Kia. He apologized for this issue and said a check was being issued and sent to me for $228.97. I am glad to see they realized this was not a problem I had initiated. My sincere thanks to Mr. Sanders for taking care of this matter. I will change my rating to 5 STAR. read more

Car buying is about as fun as eating hot cheetos without any water. There's just way too many dealership choices. Too many sales people trying to play games with interest rates and trade in values. Too many deals that disappear when you actually find time to go in. Although I haven't made my final decision yet, I have gone to several different dealers, Kia and otherwise. Camille at North County Kia has time and again been great. She has been transparent, easy to talk to, and has consistently beaten all my other quotes. One dealership told me they "could not" get the car I wanted, because I suspect they wanted to sell me the one that already had the convenience package. Camille found one for me right away, without me going in. She's beaten other dealers quotes by QUITE a bit, and she's just so easy to talk to. I never feel like I am bothering her and she uses text messaging appropriately (doesn't spam me, doesn't all caps her messages, lol). When it comes time to it, I will go to North County Kia even though it is a little bit further of a drive. read more

Had an awesome experience at North County Kia. My Salesman Luis, was great, honest, and fast. This is my first time getting a Kia, and I am super excited with my new Kia Forte Gt Line. What a great car, my new 2019 Camry has nothing on my new Kia. Glad I went to North County kia!! Luis even delivered the car to my house with a ribbon, to surprise my wife for her birthday, what great service!,, and shout out to the Financial department ( Alex) for hooking me with a great deal, he kept calling the bank trying to get me the best deal I can get. Thanks Kia! read more

Worst service ever. If you would like to wait 6 weeks to get your car back for warranty work. If you would like to not be offered a loaner car during that time period. If you would like to pay $185 out of pocket for the tow to the shop. If you would like to pay another $100 to get your car or of jail. This is the place fort you. Just ask for Jose. read more

Ugh. Just don't. Skip it. Save yourself so much time and hassle. The entire car buying process is just broken and this dealership does all of the stupid time wasting things that makes that system broken. They deserve all the bad feelings car dealerships get. Such a waste of time. Just go somewhere else. read more

They have a service center and can fix any Kia car I assume. Nice area open discreet not so much traffic as down south. Kia souls!!!!! I hear they have an electrical problem Kia's engines can possible catch fire while driving down freeway or explode.. this is natural danger of combustion engines that use explosive chemicals to power the car. read more

North County Kia - My steering wheel in my 2016 Kia Soul.. See "Sport Mode" - Car Dealers Near Me - Escondido, California

Bad service. Used the internet as they push one to use soo much. Internet manager responded and never answered my question, after several attempts to contact I was left with no answer. To think in just wanted to do business with them. read more

North County Kia - Car Dealers Near Me - Escondido, California

What can I say? Absolute sexism displayed by every male that works here, unreliable service appointment times and just general "I don't give a f..." attitude by the people here is mind-boggling. Because of snafu's when I just purchased my car a year ago I was promised things that never materialized. Had to call corporate...still nothing was done. Had to come back HERE today because of a recall. Still sexist and rude. Its amazing how they treat women here, even their own sales women. But when my white husband showed up it was all respect and smiles. Not only is it demoralizing it's disgusting. I figure they feel people don't have choices. You DO have a choice. Get a vehicle ANYWHERE but here read more

Three years ago, I gave the service dept. 5 stars, but now I'm giving them 1 star. Things have changed drastically. Gone are the days of oil packages w/tire rotations. Closed on Sunday's, again. You can only be seen by appt. ONLY? It seems that the customer no longer matters. I wish I had known about the changes before I purchased my second car from them. Guess it's time to find a new service place. Signed a disappointed customer read more

Bought my car here last year and am overall happy with the price and the car I got but it took quite a bit of negotiating and some not-so-great attitudes to get there. The whole process took almost 6 hours but I'm happy with the end results. Price and vehicle: 5 stars Customer service: 1 star Overall: 3 stars read more

End of lease today...off to turn it in. Advisor that sat down with us is Blake Hitt.He started off filling out a sheet. Said "I'll bet you are happy to get off this lease." I agreed and said that I was also happy to not have to deal with this dealership due to previous issues with them.He mentioned that things were getting better...got a new general manager and to look to the future. Unfortunately, I said that I had to deal with their past when things weren't so good. At this point he got up abruptly, somewhat irritated and said to fill the rest out cause "I am not your servant." Walked away to his office saying something over his shoulder that I didn't catch. The receptionist told me to go to the car and get the mileage. Finished the turn in and left. It seems that things are not getting better as Mr. Hitt stated. Same bad customer service. read more

**STAY AWAY FROM THIS DEALERSHIP** I am not the type of person to write negative reviews because I feel only companies should be given very positive reviews to welcome people to go to their establishment but NORTH COUNTY KIA has absolutely DISAPPOINTED ME. STAY AWAY FROM THESE PEOPLE WHO CLAIM WANT TO HELP YOU. I got my Kia last year from a nice salesman which helped me get out of my old car. It all went bad when I went In for my first oil change. It took them 3 hours to get me my car back after only needing an oil change. They had forgotten about my vehicle and gave it back to me wet because the guy that dries the cars after the oil change had gone home early. Seriously? Fast forward to now, I am looking to finance my car and was hoping to lower my monthly payments. I give a call over and got connected with MIGUEL. Miguel promised me lower payments so I decided to drive 40 minutes to Kia since I live off the 5 freeway and Camp Pendleton. I arrive and instantly Miguel greeted me but passed me along to his colleague. Long story short they gave me my monthly payment to be $590 for 72 months. For a 2018 Kia Optima? THIS ISNT A LUXURY CAR!!!! Why on earth would I put another $42,000 for this vehicle. They are a bunch of scammers AND TELL YOU WHAT YOU WANT TO HEAR ON THE PHONE TO GET YOU TO GO IN AND WASTE YOUR TIME. Miguel gave me a call earlier, I explained I didn't finance because he promised lower payments and now he's getting defensive and claiming it'll go worse for me if I don't finance now because of the high mileage. Once I told him I was very disappointed with our original conversation and him not being able to deliver he said "okay have a great day" and hung up on me. DO NOT GO TO THIS LOCATION! Find any other Kia, I promise you won't be upset with your decision to give your money to another dealership. read more

This Kia dealership is price gouging, riding the coattails of the supply chain issues. There is not supply issue for their cars, they are simply trying to take advantage of people. I spent 36 hours working out the details of buying a new car. Sticker was 51,300 and some change, and when it was time for signing, the price went to 61K PLUS an additional $3800 in accessories never added. A total 71K. For a KIA!!!! Do not support this business. See the picture below. read more

North County Kia - Car Dealers Near Me - Escondido, California

SHAME ON-Kia of Escondido just did a bait and switch with me. They agreed to sell me a Telluride for $1000.00 over invoice then when the car showed up, I went in with my kids and family to buy it and they "called the manager" to tell me it was $5000.00 over invoice. If there was less than a one star I'd choose this option for this low class dealership. To top it off one of the managers "Camille" tried to tell me she never had this conversation with me. HORRIBLE BUSINESS, dishonest people and an overall terrible experience. Rick read more

There you go. Nothing like Yelp who shows the real face of the business. SCAMMERS, 0 CUSTOMER SERVICE, CREATE PROBLEMS TO GRT YOUR $$. When you enter thr place, everybody look so chill, but Roberto, the manager, thought them to sell no Metter what, to create problems to the car, and to *** the clients. DONT GET CLOSER, THEY WILL TAKE YOUR CAR AND RUIN IT. THEY RUIN MY 2023 NEW KIA. read more

I've left one review before but I thought I would leave another one. This is both about their vehicles and their service. I have a 2014 Kia Soul and the engine went out. After arguing with them for nearly a year they finally said that it would be covered under the recall. I took it in August of 2021 and they replaced the engine. It took about 6 weeks. I had the car back for a week and it needed to be towed back in. They said it had to do with the chip and that they should of replaced it. I got it back and had it for a week and the engine blew again. I dropped it off in October 2021 and just got it back on December 24th. When I got it back the break rotors were shot although they were fine when I dropped it off. The battery just went out also and it doesn't look like the same batters from when I dropped it off. The AAA service technician that came out said it's not even the right size battery. Through the whole process from August - January the process has been painful. I will never purchase another Kia and I I'll never use their service again as long as I own this one. Horrible cars and horrible service. read more

UPDATE: ****DONT GO TO NORTH COUNTY KIA**** ok let's get down to the nitty gritty, the first time I went to this dealer they were great I got a lease, the white one is mine I worked 5 minutes away from my house so a lease made sense at the time but better opportunities cause changes and for me it did, I now work driving everywhere, well I put in a lot of miles on my car and I knew I had 2 options get another Kia which they claimed they would forgive miles if I stayed with Kia or buy out the car. Well Christina for a few weeks would call me and want me to come in before the lease ended. Finally I came in and dealt with CHRISTINA, and was so incredibly disappointed at the customer service. First I was told I was going to be shown new cars to see if it's an option I wanted and then the finance guy comes out telling me my best option is to keep the car because of milage and I'll have negative equity although at the beginning i was told as long as I stayed with Kia they would forgive the miles, HA! WRONG! Anyway comes out tells me best deal he can do if I put $1,000 down and gives me the numbers which I would end up paying $45,360 at the end of everything I laughed and said this is a Kia not a Mercedes you must be joking, I had already paid 18,000 for when I leased it my residual was less than $15,000 then he says I can try something else comes backs and give me another deal I laughed again he comes back with a 4 year deal where after the 4 years i had already paid as s lease I would end up paying $37,344 I was angry and laughed again the finance guy Jesus or whatever his name was looks me dead i the eye and tells me "at least it's got all the bells and whistles" I laughed at him and said WHAT! try again this is the basic model he looked surprised. He walked away and tells me so what are you thinking I said to him "I'm thinking I should have NEVER gotten a Kia" WORST mistake of my life. We said no to all the deals and he says even if I got a personal loan I would pay more than what they are asking. We left and as were driving we realized Christina didn't give us the credit score. BY LAW: you must get a copy of your credit score, they didn't give us anything not even the score i had to call and even then she didn't want to talk to me. She was sure quick to txt me about an appt but once I didn't want to accept their bullshit deal she didn't dare answer or txt back. I had told the finance guy I knew I would keep the car despite the issues I had with it when it was super new and I explained to him the car would stall in the middle of the road, and i had to take it back and forth from the dealer for about a year or so because they couldn't figure out what was wrong, so much so that the dealer ended up having a service guy come out from Michigan cause I was furious the car would stall in the middle of the road when I had my then 2 year old in the car and we nearly got t boned, Jesus or whatever his name was says but the dealer made it right I said what do you mean he says you got a rental and didn't have to pay I said yes cause it wasn't my fault, he said "oh then they made it right" oh yeah buddy me and my daughter almost getting hit cause the shit car stalled was all made right by a rental car give me an f****in break, (Oh and by the way when they gave us the score it was wrong). I'm so disappointed of how much their customer service has gone down from 4 years ago. I ended up going to another dealership to get a NEW car better deal, fully loaded, and less than the bullshit deal they offered and by the way when they ran the credit it was higher than what Kia said. I will NEVER EVER think about getting a Kia in my life again nor will I ever refer my friends and family to north county Kia read more

North County Kia - We ended up getting his and hers Kia Sorento's - Car Dealers Near Me - Escondido, California

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Deceitful practices!! The pre-owned manager lied to my brothers face about the price of the car. He was increasing the price of the car for features that are already on the pre-owned car. read more

Firstly this review is for the dealership side not the service side. Overall experience was good until we talked to Adrian. Super pushy, super salesy. I actually overheard him doing his thing with another customer before me and I groaned inside cuz I was next. He does that thing where he gets a close to lying as possible without technically lying, and does that other thing where he tries to muddle you with jargon when you're wondering why anyone would agree to get shafted and be cool with it. He'll make it sound like all the extra products are mandatory while keeping a general tone of "what kind of idiot am I talking to?" throughout, which leaves you feeling less like a valued customer and more like some livestock that's being sized up. Word of advice, just do your research beforehand and come in knowing what you want and don't want. If Adrian gives you a hard time, either leave entirely or ask to speak with someone else. Everyone else we spoke to and worked with was courteous and professional. read more

So I have taken my Kia into the service center 3 times since I bought it August 15, 2022; that being said I have MOSTLY had a great experience .... EXCEPT TODAY when I was VERY RUDELY spoken to by, Victor Martinez, when I was trying to clear up the fact that the sweet young lady, Virginia, who helped me the first time was not the one helped me the second time. Whomever it was who helped me the second time told me to come back as soon as the light came on again because when I took it the light had turned off that morning! Everytime I have had to go back it has been pretty easy and simple but speaking to someone the way that he did was VERY uncalled for and rude! I am grateful to be able to have help from Virginia!!! She's such a sweet heart and I would recommend talking to her ALWAYS!! read more

After my previous review, I was contacted within 24 hours by phone about the ongoing issue with my warranty/GAP cancellation. I finally had direct contact information for the Finance Manager Sherry, she confirmed that my previous form hadn't been submitted and sent me a new form to sign remotely so that I didn't have to drive 45 minutes to return to the dealership. She provided confirmation of form submission, and occasional updates on the status of the form. 28 days after my review, and 17 weeks after the initial cancellation request, the refund has posted to my account in full! Thanks to Sherry for finally taking my concerns seriously and assisting! read more

North County Kia - Ignored cancellation request form - Car Dealers Near Me - Escondido, California

Be aware the service department at North county Kia has no intentions of providing any type of customer service. I brought my car in under warranty to reset my Airbags and they had the nerve to say if its not the airbag we will charge you a diagnostic fee of $163.00. The scam is under the warranty there is no diagnostic fee and if it is not the clock reset of the airbags they can give me an estimate to have any other repairs fixed. They are trying to charge an extra fee even though this is covered under the KIA national warranty. DO NOT GIVE YOUR BUSINESS TO NORTH COUNTY KIA OF ESCONDIDO!!! They are scammers and forgot the word CUSTOMER SERVICE!!! Robert Torres Service Manager is extremely rude and should not be in charge of this department!! read more

absolutely amazing service from the very first step into Kia. "Christian" our fabulous and very attentive salesman approached us. He was above and beyond attentive to our needs. He knew every answer we needed to us into a 2021 Kia Telluride. His expertise and knowledge to very button about the Kia "SOLD" us on purchasing it! Christian you deserve a raise, a much needed raise because you made our experience a very easy and fast one! Thank you we will be sending all our friends and family to you! read more

North County Kia - Car Dealers Near Me - Escondido, California

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NORTH COUNTY KIA IS A SCAM!!! I leased a 2018 Stinger GT back in April 2018. I love the car very much and couldn't be happier. Later in August 2018 I started hearing a screeching sound coming from the left side of the engine which winded up being the left turbo waste gate. Footage on the issue: https://youtu.be/lAbxbWMjye8 I brought it in the following Monday on the 13th to have an oil change and to have the screeching sound checked out. I left the car and later Your Managing Advisor, Greg Meer, called me back saying it definitely is the linkage from the turbo waste gate actuator and according to the Kia hotline, this is normal. The sound is just the heat shield not covered as much as the right side is , which results in a louder sound. Greg also said they tested 2 other units you have in stock and it makes the same sound. According to him this is normal. So I picked up my car and I thought that was it. Later that evening I happened to go through my dash cam library to find this footage. https://youtu.be/YzDMth9TBmI Obviously Greg lied. So I met with Mike Shackelford, GM and he was very helpful. He felt real bad and promised me he'd make it right by providing free maintenance and anything the car would need. Also they terminated Greg. Everything was being delivered as promised until I heard Mike Shackelford no longer works @ North County Kia. After searching for who to contact I finally found Liz Micklos, Vice President of The Crowley Car Company who also owns *Subaru El Cajon *North County Ford *Lexus of El Cajon *North County Buick GMC Cadillac *South County Buick GMC She was very helpful but after 1 Oil change and an alignment, she doesn't answer her work phone, cell phone, or email. I'm totally being ignored and I've been trying to reach her the past few weeks with voicemails and email. I'm not worried because I don't trust anyone in that garage anyhow. I'm going to Weseloh Kia in Carlsbad from now on. I rather pay then be worried about my car every time it goes in for a check up. DO NOT GO TO NORTH COUNTY KIA. Poor leadership and shady mechanics read more

This is regards to the service department. I have a 2016 Sorrento. Less then a year ago I received a letter from Kia saying there is an issue with the engines and oil consumption. They pushed the warranty on the engine to a lifetime warranty. The vehicles will not pass smog, so instead of fixing the engine, they decided to put a collector on it to make it pass smog. I brought the vehicle in for the recall on the canister and advised them on the oil consumption. The service adviser says that they would need to do a $90 oil change to start it, drive it 1000 miles, bring it back, pay for an over night engine cylinder cleaning treatment, then they would look into what they could do next. So to do a warranty repair I'm going to be out minimum of $200+. I had a 2011 soul that I loved, but suggest if you want a new car, stay away from Kia, they don't care anything about you after you leave the lot read more

North County Kia - North County Kia where they don't stand behind their vehicles - Car Dealers Near Me - Escondido, California

This place is a joke. Took in my 2020 Kia Sportage to get it diagnosed for my faulty AC. Charged me $165 to "diagnose" and the service tech blamed my compressor. They wanted over $2k for the service. Individual got an attitude after refusing the service and blamed us for not keeping the maintenance up to date on the SUV. Took it to a different shop to get a second opinion and now my AC blows ice cold without ever touching the "faulty" compressor. Avoid this place at all costs. They will steal your money. read more

I bought my very first car on Thursday. Ann and Jim were so helpful. I showed interest on a few sights over the last few weeks and started to get constant calls and texts of the other dealerships. It was very overwhelming. Ann sent me a nice just to say that when I'm ready she'll be there. I told her what my budget was and what I was looking for. She sent me a few options that I kinda liked to I went in to test drive. I got into the first car and knew right away it wasn't the one. I told her that I've been driving my fiancé's car and I love it. Just so happens that a 2016 Kia Optima was just turned in that day, it hadn't even been detailed yet. It was love at first sight. Jim worked hard to get me a loan I could afford and I got to leave that night with my baby. I am so excited and feel so good about the whole thing. Ann and Jim really went above and beyond to get me into a car I absolutely love. Thank you so much. Edit 12/4/19 Well unfortunately I have to update my review. the purchase was great, but after that of course I has a few issues. I was told when I was buying the car that it would come with a spare kit it did not. When I saw that it wasn't there I contacted Ann and she told me to contact the service department, I was then transferred to parts. Parts told me I needed paperwork sent over from sales so I texted Ann again, She once again told me to call Robert in service. After phone tag I was told that Ann didn't remember the conversation so I called her. She then told me I needed to talk to the finance department to see if it was in my contract. Seeing as how I did not make sure it was in writing and I bought the car "as is" I now have to go get myself a kit which goes for $300. I have defiantly learned my to make sure everything in in writing before signing the contract, read more

North County Kia - Car Dealers Near Me - Escondido, California

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I've been looking for a car, a salesman called me to come look at a car they just got in. As I was reversing out of my driveway I called him to make sure it was still available. He said it was and to come on in. I got there 15 mins later and they told me it was sold. The lack of communication is ridiculous and a waste of my time. We all know it takes much longer than 15 mins to sell a car, meaning someone was already doing paperwork for the car when they confirmed with me it was available for purchase. They may not care about my time and gas, but I sure do. Stacking buyers for 1 vehicle shows how little they actually care, and just want to make a buck. Will not go back there read more

Two things I'd recommend is to: 1. Look over every inch of the car you're buying before leaving. I found noticeable scratches after leaving. 2. Obtain permission to voice record the transaction when dealing with finance during the whole signing process so they don't claim there was a "misunderstanding". read more

I got my new Optima for a really good price, they were willing to negotiate and I left feeling like I had good a fair deal. I had originally written a review about how the selling process was good but the service process wasn't because I couldn't get ahold of the service department despite multiple attempts. Since then, the business owner, has reached out to me and really went above and beyond in making sure things were right. ------------------- Here I am, a year later, with the same exact issue as before, I cannot for the life of me get ahold of anyone. I had a warranty on my car that allowed a free replacement key fob. I lost one of mine and wanted to get the replacement from the warranty. I've reached out 5, yes, FIVE times trying to get somebody to call me/email me back. The first time I reached out was via phone. I got someone on the line but she said she could barely hear me. She got my number and said someone would call me back. Nothing. A few days later I call and get transferred to the parts department, straight to voicemail with a full inbox, I couldn't leave a message. Next I chatted in online on the website and my information was taken down (email and phone number) and I was told someone would reach out. Week goes by. Nothing. I chatted in again. Same process. Again, nothing. Finally I chatted in once more and explained that I had reached out 4 times before and nothing. The person on the other end seemed sympathetic and said they'd reach out to their manager to contact me. Here I am, 2 weeks later from that final chat, no one has reached out. I don't know where the disconnect is, but this is truly ridiculous. I don't know how a place can stay in business when clearly people aren't doing their jobs. I always tell people that I'm obsessed with my new Optima but to never go to North County Kia, the customer service sucks and I've seen it on two different occasions now. Know what sucks even more? It's been 2 months that I've been trying to reach out. Wouldn't be surprised if the warranty had expired from my cars purchase date. read more

My husband, myself and my kids (4 and 2) walked into North County Kia to look at the Kia Telluride. We were greeted right away by Nate. He was so nice and made our experience there really great. He is very knowledgeable about the features and electronics that are on the car. They let us test drive it with the car seats and our kids loved him, which is so helpful when you have to shop for and buy a car with toddlers. We came in with intentions to buy and Nate helped make the purchasing process easy and smooth. We also worked with his manager, Terry, who was also so nice. He got us a great deal and we ended up with a Telluride SX X line. He was able to get us a great price on our trade in which was super helpful. We also worked with Omid in finance who made the finishing touches smooth and as quick as possible. He was also very knowledgeable and explained the warranties well. Not only were the people we worked with great but all of the employees were very nice and friendly. If you are thinking of buying a Kia, we highly recommend North County Kia! read more

Update: We received a response from the sales rep, Robert, and he pretty much denied saying he would get us a new key. Probably to cover his own ass. So, while we received a response, we didn't get what we were told. I guess we'll have to take care of the broken key ourselves. I still can't believe the dealership gave us a broken key in the first place. Original review: Well, that was the worst car-buying experience ever. My husband and I came here after he saw a listing on TrueCar.com for a 4Runner. He filled out the "I'm interested" box and an employee (Richard) at Kia promptly called him. My husband asked if the dealer could give us at least $12,500 for our Prius and Richard said yes. With that "guarantee" from Richard, we went down to Kia. When we got to the dealership, the manager (Mike) said they couldn't give us $12,500 for the Prius but my husband was so into the 4Runner, we settled for $11,000. While finalizing the paperwork, we found out the car was a rental even though another employee, Robert, told us it wasn't. After SIX HOURS of negotiations and paperwork, my husband finally left with the car. On the way home, my husband stopped at a store to pick up dinner and the key BROKE. He called Kia and Robert came out about 30 minutes later when he said he was 5 minutes away and got the key out of the ignition and working. Robert promised he would get us a new key in the morning. The morning came and we couldn't drive anywhere because of the broken key. Two hours after calling Kia that morning someone finally came out to fix the key. The guy who fixed the key said it looked like someone had just glued the key together right before giving it to us! On top of that, my husband never received a response or an apology from the Kia sales manager (Mike) despite NUMEROUS calls. Robert also hasn't returned our messages about a new key even though he specifically said he'd give us a new key. What should've been a fun experience for my husband turned out to be a mess. What's worse is that he spent his days off dealing with this nonsense rather than doing something fun with his newborn son. We seriously thought about buying two cars at this dealership prior to this ordeal but will now shop elsewhere. The dealership may have competitive prices, but I'd rather pay more to work with honest people in an efficient manner who won't send you home with a glued-together key. I hope Kia retrains their employees to prevent any other mishaps with future customers, but none of the customers will be sent from me because I intend on sharing my experience with everyone I know. If the employees had the decency to at least apologize and give us a freaking new key, everything could have been forgiven but they did not. Presumably because they simply do not care about their customers. As a reporter, I've heard my share of stories about car-buying but this experience tops it all. read more

I drove 120 miles to this dealership because they had the car I wanted. I was interested in financing a new small SUV that was priced around $34k. My previous car was stolen so I didn't have a car and I wanted to get something I actually liked. This wasnt the case when I went here as I ended up leaving without a vehicle. The dealership charges incredibly high markup in the tune of 5k on their most popular and better selling vehicles. They also add unnecessary accessories and tries to force them on an unsuspecting buyer. I've financed and owned multiple cars in my lifetime so when they tried to give me a subprime APR and a ridiculous out the door price of 48k for a small SUV I left. The rep called me like 10 minutes later with a BS deal that was still well over what the car was worth. I wasted gas and my time. Just don't even bother going here. The prices they have listed on their site isn't the price the dealership wants. If you see a car you want on the site, just add an additional 10k to the MSRP price and you'll be right in line with what the dealership is charging. They get you there and try to rope you into making a bad deal. Don't do it! You've been warned! If you're in the area, just go to Mission Viejo Kia. read more