This is "dream comes true" compared to my nightmare at Weseloh Kia at Carlsbad. After being rudely treated at Weseloh, I contacted Jesus at North County Kia. They located the car I want and we worked everything out over the phone/email in less than half a day. No back and forth, everything was transparent and straight-forward. All I had to do was to go in, test drive the vehicle, sign the paperwork and drive home! No pressure, no up-selling. This is the best car-buying experience ever and this is the way car-buying should be! Professional, polite, respectful and fun! Jesus made sure he answered all my questions and satisfied all my requests. I strongly recommend working with him for your next car! By the way, their price was the best compared to at least 5 other dealerships in San Diego County! read more

North County Kia - Jesus didn't mind staying late to close the deal! - Car Dealers Near Me - Escondido, California

I took my car in for service. I bought my car there in 2014 and have been happy with it. However this service visit my bill was huge and I chose not to have by brakes worked on. The service writer told me my front pads were needing to be replaced and the rotors turned and quoted me over 200. I said I can't afford it this time. He said ok and put a decal in my car stating my brake pads needed replacing. 2 weeks later I took my car to a mechanic I have known for a long time who called me and asked me why I thought there was something wrong with the brakes. He said my brakepads were like new. I am never going to North County Kia again. Who knows how many times they have lied to me to make money. read more

I recently purchased a 2020 Kia telluride. I love it but At 7k miles, it started having electrical issues. The lights that come on inside when you open the car door were non op. I called and scheduled a appointment to get it checked out. I waited 3 hrs in the lobby just to hear that they couldn't find the issue and that I would have to bring it back another day so a different set of eyes can dissect the issue. Today 6-26-2020, I dropped my car off to get the electrical issue fixed and they called me to tell me they couldn't fix it because they "DIDNT HAVE ENOUGH TIME" so now They are rescheduling me again next week to fix the issue. I'm frustrated because 1. The car is brand new and shouldn't have any issues. 2. I feel the Issue should have been addressed at the time that I reported it. 3. I have now wasted much of my time On 3 different occasions. read more

NORTH COUNTY KIA WILL SCREW YOU OVER. Was sold a lemon with an after market electrical harness that they didn't tell me about causing so many issues the repair shop has had it more than me. Instead of owning their mistake they try to low ball me on a trade in and their supposedly "best offer they can do" seems to lower every time you head for the door. Sketchy dealerships like this shouldn't be in business. Strongly discourage anyone from even coming near this place especially fellow military members. I found out the warranty I purchased is own by the owners and it's joke and doesn't cover anything. DON'T WASTE YOUR MONEY HERE! read more

After my fiancé getting scammed (added on extra fees by salesman when we got the car) into a kia lease we can't get out of that's almost 500 dollars a month we went to see what they could do about trading in for a CHEAPER vehicle. A salesman Christian helped us, he was GREAT. He showed us another car we liked and said they had to crunch some numbers to see what we could do.. almost two hours later some older man comes up to us and says he will offer us the car for almost 600 A MONTH. remind you... we pay 428 for our kia sportage and made it CLEAR we need anything (ANYTHING) cheaper. they wasted our time and the guy then tried offering us TWO cars ??? THEN tried offering us a smaller car for 40 more bucks a month ??? wtf at that point we'd just keep the same car? then when we got upset he was like "we are still friends right?" lol. if you can't do anything about our situation be straight up. not have us waiting for two hours for no reason. This place is FILLED with salesman trying to trick you into a good deal. i was in sales too so i understand the game but really? but Christian, the salesman who i was told was newer couldn't be anymore great. Give him a raise!!!! but really... we're going to be switching dealers. read more

I live a little over an hour away, and the story of how I wound up at North County Kia probably mirrors ... well basically every car buying experience of everyone alive LOL. I spent In October of 2017, I began shopping for an SUV. I looked at virtually every SUV made by every dealer out there over the course of several weeks (even a few that were WAY too far out of my price range...). And after looking at dozens of SUVs, literally the ONLY one I wanted was the Sorento. Many of them had "good things" but all fell short for my wants in one major area or another, except the Sorento. Anyway, I went back and forth on the decision for a while. The model I wanted was sticker-priced at nearly $15k over my comfort level (about $8k after negotiating), and it also got lower gas mileage than I was hoping for (17/25). In the end, my love for the Sorento won out and I began to negotiate with DCH Kia of Temecula, The price was good, and they had some nice people there. But the model I wanted was out of stock, and in the days of waiting for it to arrive I had a couple of bad experiences at the dealer that left me uncomfortable and I backed out. Earlier in the process, I had submitted a query through TrueCar (which, by the way, is the ONLY way to buy a car). And one of the responses I'd received was from North County Kia, who had the exact model and color I was looking for, and at an awesome price. After changing my mind with Temecula, I went to North County, where Hannah and Rose from internet sales worked with me. The SUV was still about $8k above my comfort range, and I was wavering a little between the model levels, or even the Optima Hybrid (all the same features/price, but double the gas mileage). Rose spent 2 or 3 hours with me, on several long test drives as I debated between the two, and also the different model levels of each. She answered EVERY question I had - literally, she was one of the much knowledgeable salespersons I've ever met. Ultimately, I went with the Sorento SX. It is HANDS DOWN the best vehicle I've ever owned, and I have not for one second regretted the extra money. (It's even outperforming EPA gas mileage, giving me around 20/28!!) The bottom line is that it was one of the best buying experiences I've had, made all the more noticeably better following the experiences I had in Temecula that left me unsettled. I also went in for my first service this week, and was very impressed by their service department. I should warn that it seemed very pricey (even by car dealer standards) - for example, a simple tire rotation was $30. But they work extremely hard to provide value for the cost. In addition to the normal amenities of car dealer servicing, the customer service was amazing. They offered me shuttle rides everywhere (even across the street), recognized me as I walked in and out, kept me well informed, and delivered the car exactly (to the minute) at the time it was promised. The bottom line is that I've been converted into a Kia loyalist, almost overnight. The combination of the best vehicle I've ever owned, combined with a great sales experience and a great service department is the trifecta - and I expect I will be buying Kias, and from North County Kia, for the foreseeable future!! read more

We just leased a 2019 Kia Sportage after leasing a 2017 for 3 years. We've had nothing but good experiences and at this point have converted to a Kia family. Ben Delfin was especially helpful in finding the exact car we wanted. Thanks again Ben!! read more

North County Kia - 2017 Sportage EX - Car Dealers Near Me - Escondido, California

Ah, that new car smell! My husband & I were looking for a car/SUV that was reliable, looked good, and had plenty of space for our lifestyle. We are very active, have a dog that goes just about everywhere with us, are newly married and plan on starting a family next year. We were initially looking to buy a car/SUV outright in the $10,000/12,000 range. I had submitted some info online through TrueCar.com & AutoTrader to find out about the 2017 Sportage, and our trade value. After hours/days looking around, we ended our search at North County Kia on Sunday. Being that we both have a strong sales background, and have been through the car buying process a few times, we had our "game faces" on. We were greeted outside, and I had mentioned that I spoke w/ Laura the day prior on my TrueCar inquiry. She quickly came out and greeted us. We test drove the Kia Optima upgraded model; beautiful car, but not quite what we needed. We decided on a 2017 Kia Sportage LX, and couldn't be happier. Laura was a straight-forward sales person, friendly, knowledgable, and wasn't afraid to admit if she didn't have the answer. She would promptly say that she didn't know, but would find out...and she did. I like that. Don't BS me, because "Ain't Nobody Got Time For That". Oh, and did I mention that our Lease was less monthly than what we planned on, and the finance process was extremely simple. AND, we got more for our car here than Carmax or any other dealership. Spending a whole day at a dealership is not what you need. You need to go ask for Laura at North County Kia and take advantage of their great lease deals! **Tell her Tanya sent you ;) read more

North County Kia - Everyone needs one of these! - Car Dealers Near Me - Escondido, California

DO NOT GO HERE! We went in looking at the 2023 Kia Sportage which they actually had in stock, we had made an appointment to specifically look at this car. At first the staff was friendly and we saw the car and did a test drive. But once we got back everything changed. They asked us how we liked the car and if we wanted to finance or lease. We told them we very much liked the car and we are ready to pay in cash. We asked for the numbers and their asking price on the car and the sales manager came out and said ti would take some time to get that information and then asked if we really needed this deal done today or if they could just email us the price (it was about 6:30pm). It was such an awkward question we did not really respond. The sales rep Christina then said she would need our address to give a proper sales tax figure and then walked away and never asked for address or remotely tried to sell us the car. We where left sitting at the table confused. She came back and then asked if we where looking at any other cars, and we said yes where are looking at a few other companies ie Toyota etc. She said great go look at them and let me know what you think. And then said we will get you the price later, i already have all your info. Never in my life have i felt that i needed to sell myself to a SALESMEN to encourage them to try and sell me a car. We asked again about the numbers and we got a vague response that its going to be $10+ K above MSRP, (because every dealership now feels entitled to completely screw over everyone and gauge the price as much as they can.) But they then ensured us we would get the full breakdown in their email. We walked away confused at this entire interaction. It truly felt that they did not want to sell the car. The next day they sent us a text saying they SOLD the car later that night AFTER WE LEFT. If you really want to buy a car go somewhere else, because apparently telling a salesmen you like the car, are ready to make a deal happen and ready to PAY IN FULL is not enough for them to want to sell you a car. read more

SCAM ARTISTS - SHADY - CROOKS - LIARS If negative stars were an option that would be what this post deserves. Went into the dealer to test drive and work out a deal on a used 4 runner, our salesman Miguel seemed like a true stand up guy. Started filling out my information and he assured me he had not and will not run my credit until we worked out a deal price wise. This car was priced at its highest point of a Kelly blue book number and has cosmetic dings,scratches, etc also has been sitting on the lot close to a month. He said what the asking price was and we said where we were at. He said he needed to go talk to his manager Vicente and we would work out a great deal. His sales manager comes out to chat with us and tells me he has already ran my credit and they can only negotiate the price by $100. Never once did we see our salesman again after going back to chat about price. I demanded all my information back so I could shred and dispose of myself, when he informed me they could not do so. I grabbed what I could get my hands on and left. We DID NOT work out a deal so based on the sales guy my credit should never have been ran! Absolutely ridiculous, would not recommend this dealer and this sales team to my worst enemy. read more

I live in Los Angeles but still chose to call North County Kia to get into something new - I won't buy a car anywhere else. I called HANNAH and let her know I needed a sunroof and a new Optima. We handled the entire deal over the phone and she delivered the car to my door in Los Angeles!! Talk about amazing customer service!! HANNAH and JORGE worked with me over the phone and made the entire process so quick and easy. I am a hard sell and had very specific instructions about where I needed to be at for price and what I wanted in my new Optima. Both Hannah and Jorge made the process a breeze and before I knew it I had my brand new Optima sitting in my driveway. To say I'm happy with my car is an understatement. I'm absolutely obsessed! I will continue to only work with Hannah and Jorge and the entire North County Kia team for every car deal. (They also sold my sister a sorento) I'm beyond excited and in love with my car. THANK YOU THANK YOU to my favorite Kia Dealer in CA and my friends Hannah and Jorge!! You really have made me a customer for life and I look forward to bringing my car down for my FREE first oil change! read more

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They are about making money not helping the customer drive off with an affordable payment. Nothing but lies and deception through the whole process all the way into the financing office. Just another scandalous dealership. What is disheartening is I am a Veteran and they still tried to rip me off. Good thing I did my homework before going there and walked out at the last minute. read more

My AC broke. I took it in to get it fixed. $700 later, it was working great, for about a week. Then stopped working. I asked if I could bring it in the day that it broke, which was a Saturday that was close to 100 degrees. Spoke with Patricia in service. She said sorry, they're only open by appointment today. I asked if I could make one, and they said they were all full for the day. No offer of next available. No willingness to move lesser priority fixes around. Great customer service guys! I will never be buying from Kia again. read more

Honestly I was so scared to be buying my first car because I heard horror stories and didn't want to get ripped off or anything. But as soon as I met Alicia Clarke I knew I was in good hands! She did everything she could to find the perfect car for me and help me get a great price! She was very fun, helpful and made the several hours I was there seem to pass by quickly. If you're looking to get a car for the best price then definitely go see Alicia at Kia Escondido! My friend and I went in again so she could buy a car and Alicia did her best to help her as well. She even helped out with the kids, got them snacks and made us feel comfortable even though they were all over the place Jorge worked so hard also to get me a great price. He was very friendly, helpful and kind. When we came in for the second time he came right out with a huge smile and said hi to us and the kids and made sure we were taken care of immediately. I'm so happy that I bought my first car from Kia of Escondido and had Jorge and Alicia there to help me along the way! read more

North County Kia - Alicia, my friend and I the day I bought my beautiful Kia Forte! - Car Dealers Near Me - Escondido, California

After getting screwed by team Kia in El Cajon, I called AAA and used their car buying program- they sent me here. I came here after work and ended up getting a Rio (was looking at the Soul). Everyone here was great. No surprises in getting the financing or doing the paperwork (and there is always a bunch of paperwork - thanks DMV). I like that the Rio has a 7500 mile service interval, and I am getting 30+MPG (car has a 6 speed automatic transmission) Currently in the waiting room while the car gets serviced (yes their service is open on Sunday !) You can make an appointment online. No wait to get in! The waiting room is clean and roomy and the only thing missing is donuts to go with the coffee. The service on the car only took about 30 minutes. I am very pleased with the choice I made, in both the car and the dealership read more

North County Kia - Lounging in the waiting area. Big, clean and comfy - Car Dealers Near Me - Escondido, California

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Save yourself some time and go somewhere else! Worst customer service! They have my car in service for 5 days and you can't reach anyone!! Phones keep ringing. Seems like nobody works there !!! read more

Service department; I have been here for over 2 hours, with an appointment, during the week, at 8:30 in the morning. For. An. Oil. Change. Don't bother making an appointment. I had to check in with the service advisor to see what was going on and she reported she "got distracted," had to go check on the vehicle and then informed me it was going to be another 15 minutes. I am BEYOND annoyed. I've recently moved and will never come here for a simple service again. read more

We have never had such a bitter experience as with Escondido Kia Service Department recently. Bottom line is we made the "crazy" assumption that Kia is a major brand which caters to all potential customers everywhere. Therefore, after buying a brand new 2017 Kia Soul at Kearny Pearson Ford and with full knowledge that we earned a "free" first time oil change, we decided to patronize the Escondido location since we live in Fallbrook. Since we were dealing with a national brand, the assumption was made that one could go to any Kia location to have the oil change done. For example, if I buy merchandise at Walmart, Bed Bath & Beyond, Ross stores, etc. I know I can follow up at any one of their locations. Is this too much to expect? Is this a stupid assumption? I called to set up the appointment and specifically told the person who answered the phone in the Service Department that we wanted to use the "free" oil change there. Never was I told on the phone that "you must go to the dealership where you actually purchased the vehicle" to get it "free." My wife Betty signed the order without reading the fine print as many of us do. Gregg, the service manager claims he specifically told her Kia would charge her $62 for the oil change. This is where the conversation went sideways! Bottom line, the manager and other service personnel proceeded to badger her, insult her, demean her and her age (she is a senior) after she disagreed with their assessment over the Bill. Don't get me wrong there was an exchange of profanity on both sides which went way out of control and I will own up to my share. Instead of attempting to de escalate the Situation, the whole group began insulting her and caused her to have a complete melt down in front of customers. Being the activist I am, I picketing the store informing passers by of my mistreatment. The manager came out with his "henchman" and proceed to make repeated threats to have my wife arrested even after they finally gave her the keys so she could leave. Gregg accused her over her alleged plot to "steal" a free oil change and accused both of us as being liberal "assholes" who never worked legitimately our entire lives. He said a lot more. Incidentally, I am semi retired, worked my entire life supporting my family as an executive in the shopping center business (I was general manager of North County Fair Mall). Managing shopping centers for over 20 years. I have a Business Degree from the University of San Francisco and did three tours in Vietnam. My wife is a Stylist at Nordstrom and has been for more than 20 years. Are we "dead beats"? I talked to the VP of Ops at Kearny Pearson Kia and he would have given us the free oil change realizing we would have continued to patronize his store to have all of our repairs done. Especially when she works at the Escondido Nordstrom. This would have ended the whole problem. It's not the $62 - it's the principal. I insist on an apology and I will continue to picket until this is done. This staff has no training in Customer service. After all who would allow this to take place. There are many ways to diffuse a nasty situation... Mean people suck! read more

I purchased a new Kia Soul Exclaim here and was very impressed by the experience. The salesperson was Blake and he was both knowledgeable and professional. They did not have the exact features on any of their inventory vehicles but were able to find one at another Kia dealer in the Los Angeles area, have it driven down to their dealership, and Blake personally delivered the vehicle to our house the next morning. Price was fair, service was outstanding, and the entire transaction was pretty quick and hassle-free. I would recommend both the North County Kia dealer and Blake the salesperson without hesitation. As an aside, my wife and I had previously gone to Kearny Pearson Kia because it is much closer to our home and the experience was horrible (i.e. salespeople were neither knowledgeable nor helpful). If you are near Kearny Mesa, I would highly recommend driving a bit further to deal with actual professionals at North County Kia. The big difference is that the Kearny Pearson Kia guys are commissioned and only appear to be interested in selling whatever is on the lot while the North County Kia guys are salaried, certified, and interested in helping you get what you want. read more

North County Kia is amazing!! My family has bought 5 or 6 cars from them and they do not disappoint. The most recent time we purchased was today. I got in a car accident about a week ago leaving my beautiful Kia Soul totaled. It was only about 3 years old and I loved it very much. with the new Souls out, we decided to go with the 2018 Soul Exclaim. Nikki was able to help us out with this with no problems and incredible customer service. Michael prepared the paperwork for us and we got it all done very smoothly. This was the best customer service we've received from Kia - although it is always top notch. Will definitely be recommending to everyone!! :) read more

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The short version is that this was the best car buying experience I have ever had. And that is all due to Tony, and Camille's efforts. I started my search for a very specific car: 2022 GT-Line with Sun & Sound in Panthera Metal. I contacted numerous KIA dealerships and to be honest, the experience was not that great. But then Tony Smart got in touch. He was direct, transparent, and knowledgeable. Tony quickly got me a deal sheet and we worked together to arrive at the OTD that worked for me. Once we agreed on the price, Tony let me know he could deliver the car to me if I was to purchase it. That was music to my ears as I am about 50 miles north and work 9-5. Camille Santoro was also amazing to work with. She is super responsive, and has amazing customer service skills. Her and Tony work together as a great team. Camille helped me put together the application and documentation needed for financing. There was never a gap in communication and I felt really good about the buying process. I was then looped in with Troy to discuss the final numbers. He was also great. Not your typical high pressure finance manager. Tony drove the car to my house and we signed papers in my garage. All COVID safe and easy for me. I didn't have to load the family up after work, drive 50 miles, to sit at the dealership for hours. Amazing. Tony was awesome in person too. Super nice guy, and very good at what he does. There were a couple issues with the car which Tony and Camille quickly responded to and are taking care of next week. Even that process has been great. They really want to make sure their customers are satisfied and they do a great job at that. They're taking care of all the issues and providing a loaner for me as they'll need the car a few days. I would absolutely recommend North County KIA if you are in SoCal and are in the market for a new KIA. read more

I brought my 2019 Kia Niro in last Wed. And their service center is horrible. They have had my car a week and a day now and cannot tell what is wrong with it. The Check Hybrid Battery warning goes on when I go up a long hill. I cannot get through to them on the phone. I have left messages but no one ever calls me back. Do not buy a Kia from them and expect service. Just awful! read more

When my optima hybrid broke down in the middle of the freeway leading me to be in a semi scary situation, I didn't know what to do. I called Kia and Stephanie was like a car angel. She was so immediately responsive and assured me everything was going to be okay. After bringing my car in, she called me a free Lyft home and kept me updated throughout the process of my car being serviced. Extra points also for her because she worked with the service manager to help me figure out some warranty details for a part I needed replaced. Thank you to Stephanie and the entire Kia Escondido team. read more

I brought my vehicle to them on Wednesday, to get a problem diagnosed on a vehicle I had purchased from them. After 2 hours and a test drive they said that it needed a motor mount. Roberto Torres told me that it was a 4 hour job, and that they would have to get me a rental and I could have it end of day Thursday. Thursday came and went, and Roberto Torres said Friday for sure. We have a family of 5 and need our SUV for weekends with kids sports and rides, etc. Friday he calls and says Saturday it will be done for sure. So now it has been 3 days of juggling schedules and changing cars because of North County KIA's terrible service scheduling. Nothing to do with anything I have done. I asked Roberto Torres "do you think you can waive the $100 deductible for the warranty, because of the hassle your dealership has caused us?" He said possibly, let me ask the manager Greg Meer. Greg apparently said North County KIA is already paying for a rental car for 3 days. Really?!!!!!!!!! 3 days because you couldn't finish my car when you said it would be done! It should have been JUST ONE DAY and I would have had zero problems. By the way, the warranty job(which I purchased from this dealership) pays them 1k. Guess the only thing I did wrong was purchase a 40k+ vehicle from them and an extended warranty, and expect them to care should something need to be fixed. Needless to say, this North County KIA dealership does not handle their business in a professional timely manner. Greg Meer could care less about the customer. Do Not Use them. read more

I went Memorial Day and had the worst experience I had an appointment with Benjamin who didn't show because he had another customer so 20 minutes later Christina came out to help me everything went great I had been there over 5 hours and I did all my paperwork and was told I would be getting my call first thing in the morning I waited to 12 and no call I called them and was told I would get a call back still no call I called again at 5 spoke to Christian who said Christina was gone and the manager doing my paperwork was Mia then said he would call me back next day I went in and spoke to another manager who said the person doing my paperwork would be in the following day would call and they would deliver my car to me still no call . How can people be so unorganized and disrespectful then I have to think is it my color or because I am female I had a very bad experience and would not suggest anyone go read more

I am SO happy I went with this dealership. This was the first of 6 total dealerships I looked at, and Blake was the best with his customer service and most trustworthy person I talked to. Everyone I came in contact with at this dealership was polite, honest and just made the car buying experience fun! Thank you again!! read more

North County Kia - Car Dealers Near Me - Escondido, California

My sister leased a car for me ion 2017. Both of our names were in the lease, she made the payments. In March of 2020 I paid off the car by check for 10, 010. and a few cents. That was March 24, 2020. I was told my title would arrive in 6 weeks. I waited and waited for it and it never came. I called Kia Financial to find out why. I was hung up on until Sept 2020. I realize COVID hit so I was trying to bear long. When I got a real person I was told I needed the odometer statement. Never received a title. Called again at least 3 times in Dec 2020. Told I needed an odometer statement. Sent in once each time. My sister called Feb 2021 and was told she needed an odometer statement. She faxed it. As of March 1, 2021 I have no title. Mind you I sent off a copy of my canceled check. My sister and I went to North County Kia in Escondido and tried in person to get help. The store manager, Vincent, was absolutely uninterested. Twice we interacted with him only to feel he could care less. The second time, we raised our voices,l after out interaction with Vincent. Adrian, the sakes manager came out and offered to help. After weeks of no title, I called him, no answer. I emailed him. As of today, I told him I'm posting on Yelp and filing a. Better Business Bureau. I will never recommend them to anyone. read more

We were bait and switched twice by this dealership. I wanted to sell my cars and did their online instant offer. They offered $21k for one and $18k for the other which I was super stoked on! Drove both cars out to the dealership and looked at a Sorento Hybrid we saw online for $37k. We were hoping to do an even trade. Test drove the Sorento and really liked it. Once we sat down to talk numbers, they told us the car was $46k. They mark up all their cars. Fine, decided to just sell the cars to them but their buyer wasn't there until Monday. Made an appointment to meet with the buyer at 3:00 on Monday. Took off work early and finally around 4:30 we were seen. Nick was very nice. He looked at both cars, test drove them and pointed out the minor flaws. He left for a while to talk to his manager for the offers. When he came back, he said the most they could offer was $12k for the one and $11k for the other. To be honest, I was quite offended as their online offers were almost $10k more. Nick called the manager to see what they can do and the manager proceeded to talk to me like I was an idiot. Maybe it was because I'm a woman and didn't have my husband with me. After listening to his condescending tone as to why my cars are worth so little, I took them to another dealership where they offered $4k more for the one and sold the other to another dealership for $6500 more. Don't waste your time like we did! read more

Recently purchased our Kia Sorento from here and it was the smoothest and easiest car purchase we have ever made. Ben Rodriguez went above and beyond to ensure our budget was met and respected our time without trying to upsale anything. Definitely will be visiting this dealer again for future vehicle needs! read more

Believe me, if I could have given this company -5 stars, I would. There was one exception to our horrendous experience that earned those two stars. That exception was one of the sales reps., Christina Munoz. Long story still semi long: My parents have been married 60+ years. Mom was always the sickly one, in and out of the hospital, multiple operations. And my Dad was by her side, handling everything thru it all. My father handled everything in their life, bills, taxes, purchases, banking....you name it! Two years ago, he brought home a KIA Soul under a two year lease for them both to drive, as their minivan was on it's last legs. He handled everything, mom didn't even go with him. He's amazingly organized. Whole other level of organized. At the end of May in 2019, my father is diagnosed with Cancer. He's gone by the beginning of August. None of us had time to take an extra breath from the time he's diagnosed then he's gone. My mother is alone for the first time at 80, and so not trained for it. The inner circle of family consisted of four people; my father, mother, myself (their youngest of two girls) and my daughter, who is 36. Now it was just the three of us. Ok so now my dad left a detailed and 100% organized portfolio with all the information we need to handle his estate, but one thing missing was the lease agreement. I live almost two hours up the coast and since his death, I've been coming down every weekend to keep mom's life moving. Then the calls start coming in from KIA financial. The lease is up and they want to know what she's going to be doing from there. She wants to try another lease with a different car - so I tell mom I will go with her, as I don't want her to go alone - she believes everyone. I called Escondido KIA, Christina answered and we made the appointment for the next day, I detail the KIA, then we head over to see if we can extend the lease with another car, etc. Let's hear the choices! Christina meets us and we sit to go over the choices. Now note my father did not leave my mother wealthy, she is on an extreme budget. After sitting us, Christina told me she would be getting the manager, Randall I believe his name is. He comes over after we sit for close to 10 minutes and immediately starts selling a new car to us. I told him my mother cannot nor wants a new car, she would like to extend the lease on the same car if possible. Mgr. notifies us we cannot extend or use the same vehicle. Only choice is if mom coughs up $3K for another lease. And we will have to pay for the KIA Soul. This upsets my mother, who thinks she is now thousands in debt. After calming her, I ask the Manager for a copy of the lease so I can look it over. He gets up without a word and walks away. I help mom use the restroom while we wait. After sitting her down again, I walked over to the group where the Manager had gone and couldn't get anyone's attention. It was like he lost interest once he felt there wasn't going to be a sale. He even got snide with mom with his tone, telling her she had to be "realistic". Jerk. After close to 30 minutes of waiting, I call Christina on her cell from the business card she gave me and asked her if the copy of the lease was coming soon. She was unaware of anything the Manager and I talked about and was concerned we were left behind. Within five minutes, she is at our side, apologizing for not being able to give us a copy, as the leases are kept at their main office. Uh, this is 2021, everything is in the Cloud - you could get it if you wanted. Whatever. I told her I was taking my mother home and would be back when we discuss all the options. Next week I call Christina and tell her I just want to turn in the car and be done. We decide mom can use Uber or one of our cars moving forward. Without a word of sarcasm or irony, she tells us to come in and meet with her - she will have all the paperwork. Christina took real care of us, genuine customer service - she is the only representative we dealt with that professional, kind and made my mother feel like she treated as an adult and not a brain addled senior. Christina Munoz, you deserve a bonus at least for restoring faith in your organization. Your Manager sucks. read more

They wanted 400 dollars to fix my door handle. The piece cost 9 dollars on Amazon and I watched a 3 minute YouTube video and learned how to fit it. The service dept will rip you off. read more

North County Kia - 9 dollars, fixed it myself - Car Dealers Near Me - Escondido, California

It was important for me to write a review for the team over at KIA North County! After test driving an Audi Q7 across the street, we just popped in to see the new Telluride on the way home. Upon arrival we met one of the sweetest and funniest sales personnel, Miguel. Miguel was eager to please and happy to let us sit in vehicle with A/C on full blast since it was over 100 degrees! After a quick test drive and a "just for fun make us a deal", we left with the vehicle I had desired, for nearly 4 months. Miguel, Vincente, the Sales Manager, the Finance Manager and all the other KIA team members that had chimed in through the buying process were knowledgable, charming and welcoming (I know this is a run-on sentence). Per the previous reviews, and with most things in life, the energy you bring into a new situation is what you receive in return. Thank you for making this happen for me and my family! read more

My husband and I had been looking for a great new 2017 Dodge Ram and we came across this one.It was fabulous burgundy loaded crew cab.We had spoke w/George the manager prior to our arrival on a Tuesday and upon arrival test drive was smooth and cleaned up vehicle.Then our sales person Nikki was able to assist connecting the Bluetooth and showing us controls,she showed us great customer service.I recommend this dealership read more

North County Kia - Car Dealers Near Me - Escondido, California

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Thank you Adrian for making my car buying experience a great one! He made sure I got the exact model I inquired about. Super fast service...from the time I stepped in the showroom, to the time I drove off the lot was less than 2hrs!!Adrian was extremely helpful & personable. I definitely recommend him and the other wonderful employees I had the pleasure of meeting today. Thank u Adrian for your service today & in the military. I absolutely love my new Forte!! read more

North County Kia - Car Dealers Near Me - Escondido, California

Finally, a car dealership who does what their radio advertising says they will do. North County Kia paid off my trade-in when I leased my 2018 Kia Niro LX on a Sunday afternoon. Previously, I had been to my longtime dealer and 3-4 others and nobody wanted to pay off the balance on my 2012 Nissan Rogue Special Edition w/ just 35,800 miles on it. My Kia Team consisted of Hannah, Nikki and George, the sales manager. They all were very warm, friendly and responsive to my concerns about leasing a new vehicle on a limited monthly budget. There were no high pressure sales tactics and I was allowed time to really think my decision through until I was comfortable with it. Hannah and Nikki are stellar Kia employees and are a definite asset to the Kia philosophy of listening to the customer first and then making the fair deal. Hannah was well educated in the newest technology that the Kia Niro uses to produce optimum fuel economy. She also patiently helped me w/a lot of the newer technical aspects of navigating through the various software programs in this vehicle's system. Nikki made an initial offer to fill up my gas tank just to come in for a visit to the dealership so see if a lease deal was feasible. This is stellar customer service and one I haven't experienced in decades. Now I have a brand new car which allows me to save $400.00 per month in fuel costs. The color of my new Kia is amazing and I am completely smitten by the design and appearance of this vehicle. I look forward to seeing my new friends when I take my Niro in for oil changes and maintenance services. Give North County Kia the chance to help you into a vehicle that fits your financial budget and driving needs. I am a very happy new customer and am giving this dealership a well-deserved 5 Stars. read more

Went into the escondido KIA when my husband and I had no hopes on actually getting a car but, Mario our sales representative insisted on us going through with the application process so we went through with the process and not only were we approved, it was at an even better rate than we expected! And now thanks to George (sales manager), Mario (sales representative), and Norman in financing we have a brand new KIA Soul 2016. Words cannot describe how happy we are to have our new BEAUTIFUL car!!!! Great location to get your car from, everyone was helpful and nice Veteran friendly and helpful with a bada$$ warranty that was virtually free after rebates for lifetime bumper to bumper maintenance. Thanks guys I already had 3 mechanic friends tell me i made a good choice indeed! read more

North County Kia - Our awesome new car thanks to George, Mario, and Norman. Keep killin it guys these are a steal! - Car Dealers Near Me - Escondido, California

What a horrible experience. Camille and jim play the salesman role very well. They used all the classic tricks to get you to buy. When we started negotiations I told them I'm notintrested in haggling, I know what I want and if you can't deliver then let's not waste each other's time. i Talked with Camille and she thought what I asked for was reasonable. Then before I drove the 50 miles I called again and said all the same things to Jim. He says sure come on in. ( I wanted 90 days before my first payment, I wanted all financial obligation to my trade in 2018 jeep to be taken care of. I wanted gap insurance, car had to have almost new if not new, brakes and tires, it had to be detailed and have a full tank of gas. 84 month loan at less than 5% interest (my credit score wasn't in the 700's or I would said 3%). So I drive up there. First thing they do is ask for my current jeep keys. They're going to take it around back and make sure that it's in the condition that we agreed. Reasonable enough. but that means I have no way to get out of there. Then starts the game, Camille and another salesman for the next hour and a half (thank God I went two hours before closing) played the back-and-forth game. I would talk to Camille and let her know that I'm serious and would she make sure the 90 days before I make my first payment was okay and she would say let me go talk to my manager and she would leave me sitting there for a while and then the second man came in and ask could I think of anything else that needed to be taken care of before I do this and I would say "yeah It would be really nice to have a security system on the car" we talked a few more minutes then he says "OK lemme go talk to my manager" and he would leave and then a few minutes later Camille came in she says "OK that's that And what else can we do for you?" i tell her I need to know what you think of the jeep and make sure it's as expected. She says "OK let me go talk to my manager." the second salesman comes in and asks "what's up?" I tell him "I'm just waiting to hear about my jeep and if I'm going to get what I asked for? ". He says "oh yeah, no problem!" so then we move into the contract Room with the closer. it's close to closing time now and he prints a contract and puts it front of me. he says "I need you to initial here here here here here and here." I don't think he expected me to read the contract but I started reading and first thing I notice is that my first payment is due in a couple days. I tell him "this is wrong I want 90 days before my first payment is due" and he looked up at Camille. She shrugs and says nothing. He says "ok"and he turns around, gets on the computer like he's fixing the contract. I read a little bit further and say...."it doesn't say anything about an alarm system" he looks up to Camille and says "did you tell her that was okay" and she says "we talked about it" and leaves it at that. He says "OK" and turns back to the computer. I brought up a couple more things and he would say "OK" "all right" like he agreed, all the while typing at the computer. finally he handed me the second contract. I didn't read it this time cuz he had agreed to everything I had said, so I just signed. When I got home and took a look at the contract, it was the original contract, nothing had been changed. No gap insurance, they charged me for the alarm system but they didn't install one, the car came with one and they sold me an extended warranty for at more than double what it cost). I have never been so disappointed in myself. When I went to bed that night, I realized that I was not happy and I felt dirty. It made me sick to my stomach every time I thought about how they got over on me. the next morning I went to the credit union and took out a car loan and Paid off Kia, I wanted nothing that was even remotely linked to Kia. In doing so I got back some of the interest and the extended warranty $. That made me feel better. we hear horror stories of the crap that sales people do, but that was the first time I've experienced it firsthand. read more

For years, we have been stuck with North County Kia, and for years they have disappointed. Today was the cherry on top. Last night I was asked to come in for a free valuation because they are interested in buying my car back so they set the appointment for 8:30 in the morning with Jim, I'm a mother of two and had to do a lot of juggling in order to make this appointment work but I showed up five minutes early to an empty show room. Everything was open and servicing was open and staffed but the sales room was completely empty. After 15 minutes I asked one of the girls in the back if anyone was coming in and she said that Jim usually is late. So I waited some more. After 30 minutes, I decided they had wasted enough of my time and left. I tried calling to speak to a manager, and perhaps give the benefit of the doubt for such poor customer service, I was promised a callback... Here we are over eight hours later, and still no call. If you're thinking of purchasing a car avoid this place at all cost. The cars may be pretty but once you walk out the door with one of their vehicles, it's all downhill from there. read more

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So I found the car I wanted on North County Kia Escondido website, confirmed with an Internet salesperson the price and stock number, She called me the next day and started the sales deal, but when the finance manager called to finalize the deal the price increased 5000.00, they said it was a mistake and have since changed the price on the web. When talking with the salesperson she kept trying to upsell me so many times that it became apparent that they never wanted to sell this car (LOST LEADER) 2019 marked at a huge discount. (fraudulent) Are there any attorneys out there that can help with truth in advertising, I have a screen shot of the original price? I also sent an email to the salesperson specifically asking for them not to run my credit unless this exact car and pricing is available, well they ran my credit and have since apologized and admitted they were wrong and would let the big boss know and see if they could fixed/remove the inquiry. BoB read more

I really like Kia cars. I have had no problems with any of the Kia cars I have bought. They are reliable and well made cars, not to mention slightly less sticker price than comparable cars. It helps when you have a great salesman like Jeremy Kay and Sales Mgr. like George Bolanos who will work with you on the price and monthly payment. They were not salesy at all. They listened to our concerns and understood our desire for what we wanted. They told us about all the options and packages they had to offer for the cars we were looking at. They were pretty patient. If you want a Kia car go to North County Kia in Escondido and see Jeremy Kay. read more

North County Kia - Car Dealers Near Me - Escondido, California