Ever since Ken Stanton was acquired by Private Equity-owned Music & Arts, customer service has…read moreplummeted. I recently needed to change my billing information as I got a new debit card. However, if you need to make a change to your billing information associated with lessons or music rentals, it cannot be done online, only over the phone. When you call, expect at least a 30-minute wait for "customer service". I finally called the store, and they were able to correct my billing information for lessons but not the rental. Then I had to spend another 30 minutes trying to get the instrument rental billing fixed. I finally just paid off the instrument balance so I wouldn't have to deal with them again. Finally, the way lessons are handled is a complete scam. Prior to the acquisition, if you needed to cancel a lesson in advance, you were not charged. Now you are charged regardless of when you cancel. You can "make up" the lessons, but this is nearly impossible during the summer when multiple weeks of lessons are being missed. The teacher doesn't have the flexibility to do that many make-ups. In short, it is a total scam. We will be looking for a new lesson location.

Came in looking to get my guitar restrung, left discovering that this store has WAY more and staff…read morethat are super knowledgeable. I spent a good amount of time in the Pro Audio keyboard and workstations area. Will be coming back again.

The former Ken Stanton Music is now a Music & Arts. I was happy to see they are still a well…read morestocked full service music store. My son needed to pick up an acoustic guitar and the staff could not have been more helpful. They had a roomful of choices and expertise on each. Store manager Jon Bon insisted on restringing the floor model for him. He and Billy Darling have been on the staff for decades. Added a hard case and off we went. Great experiences like that you can't get online.

The selection in the store is good. But they have some big corporate issues. The phone system…read moregives an open message when the store is closed. Google hours are incorrect. There is no voice mail. Service phone often rings for 20 rings (gave up after then) and never is answered. The people in the store know about these problems, but the corporate office does nothing to fix it. The corporate call center went so far as to tell me they couldn't control the hours on Google. What? Again, less than stellar workers. Also, personnel is not properly trained. ie: I was told I could get a flute repair done in a week, then I found out it was a month...after I flew to the USA with my flute from another country. So, I bought a new flute. I asked the service department to check it over completely as I did not live in the USA and wanted to make sure there were no issues. Note this was a rather expensive silver flute. They gave it to me saying it was perfect. Well, it wasn't! The interior was filthy...used. The f# key leaks. I am flying back to the USA. It took me 12 phone calls including 2 useless calls to the call center before I could speak to someone. I was promised a call back from the call center in 40 minutes. Never called. Bottom line is, good selection, knowledgeable sales people, lousy service and not the brightest in the call center. I think some of the staff is good at some of the stores, but really, they need training.

My 3 kids go here for Piano and singing lessons. Three great teachers all very different and suited…read moreto their styles with different teaching styles. A year ago I took them there and there was a month free for trial lessons so I took up singing lessons. Something that I have been wanting to do for 30 years. I love it. my 30 minutes of pure bliss every Thursday. The school is very well organised. They are very particular about the teachers. you will find very passionate professional teachers that have been doing this for a long time. The organisation is so good that it makes it one of the most reliable music schools in the area. Teachers won't change ( low turnover) and very well trained. Please take a look at the school and I swear you or your kids will get one of the best music educations here.

Having enjoyed a public holiday performance by singers representing the North Fulton School of…read moreMusic, I called to inquire regarding their program. I learned of their services, available agreement options, and a trial offering program. With this in mind, I scheduled our first "trial" lesson. However, when we arrived, we were to discover that the administrator had neglected to schedule the appointment with the instructor. Worse, that instructor was not accepting students on our preferred day, despite our originally having been informed otherwise. With forgiveness and hope encouraged by the quality of the facility and its popularity, we scheduled an alternative instructor and, for a time, enjoyed lessons as scheduled and of great quality. However, several months later, our instructor chose to pursue other endeavors resulting in our transfer to yet another teacher. We remained committed and continued on. In the coming months, we were to be treated to multiple, same-day cancellations via text from our instructor. "Multiple" representing the majority, of which there were also a handful of others with no more than a day or two of notice. When this occurred, we agreed with our instructor to lengthen subsequent lessons by the time missed due to cancellation. However, there was never a clear accounting provided and management, despite the number of occurrences, chose to never contact us directly. After about six occurrences impacting our weekly lesson within a little over three months, the last without promised response concerning rescheduling received at all, we finally chose to cancel our agreement and provided the required 30-day written notice to do so. Management acknowledged our cancellation, informed us of a pro-rated amount yet to be billed, and offered lessons for other instruments; without expressed concern for cause or further effort to retain. We declined. If...you live within a mile or two of the school, are incredibly flexible with your schedule, have no concern for regularity, and have no need for enhanced services such as web-based student/teacher portals; the North Fulton School of Music may be for you. Alternatively, and unfortunately, you may wish to pursue your lessons via a JoyfulTunes application as we ended up doing. It capably demonstrates as much concern as that which we experienced.

Me and my beautiful daughter Alyssa love Bach to Rock. She takes piano lessons with Miss Emma, and…read moreshe learns lots of new things. The cost is a little expensive but it makes my daughter happy so I think that its worth it. You can chose lots of different instruments such as drums, piano, bass, and guitar. The service at B2R is very friendly and all the teachers and staff are really nice. I do reccomend.

Great staff, responsive and friendly. I have had two teachers here, both of whom played well and…read moretaught well -- skills which don't always correlate. Overall a wonderful place to learn music. If you have an interested child or you'd like to give lessons a try yourself, I recommend Bach to Rock without hesitation.

Wonderful to reconnect with the owner, Jeanne Carere. I was trying to give flute lessons to my…read moresister as a birthday gift. Reconnecting with Jeanne Carere was perfect as she is one of the best flute teachers and performers in Atlanta. She and her staff provided great advice on choosing an instrument and setting up the lessons and buying a book for beginners. Her location is perfect for easy access to taking the lessons. I left very happy that this will be a nice gift for my sister. I plan to return soon to buy some other music and supplies that I need for my instrument.

Carere Music has a very comfortable, welcoming vibe! I could tell right away that these people are…read moregenuine and honest. Jeanne, the owner, is extremely knowledgeable, obviously loves what she is doing, and is continuing the tradition of excellent service started by her family decades ago. As a second generation music store owner myself, one of the things I like to do when I'm traveling is look up small, local music stores and pay them a visit so I can see how they operate. In my short time hanging out at Carere Music, I witnessed Jeanne demonstrate her great knowledge of the music business and deal with all sorts of situations with the utmost professionalism: selling and renting good quality musical instruments to eager students, young and old; taking in musical instruments for repairs; helping people find new owners for their musical instruments by selling them on consignment; teaching flute students of all ages, improving their playing on a daily basis. Jeanne obviously has a passion for teaching! After hearing Jeanne's incredible flute sound and impeccable sense of pitch on the piccolo it's no wonder she's first call for all sorts of high level concerts all over the Southeast. My mother played the flute/piccolo chair in the North Carolina Symphony, so I know a world class player when I hear one. Every flute and piccolo player in the Atlanta area should be taking lessons with Jeanne! Jeanne, her staff, teachers, and repair people are all professional musicians with a great love for music and are deeply engrossed in the local music scene. The repairman really knows his stuff and works so efficiently he has the fastest turnaround time in the area! Everyone was super friendly and giving of their time. One if the sax teachers took his horn out and played a few tunes with me. He was able to tell me where all the jazz jam sessions take place and give insights on what goes on at each one. I will definitely be back to Carere Music any time I'm visiting or traveling through the Atlanta area!

Nothing but a pleasant experience at the Alpharetta location, they offer great lessons for the kids…read moreat fair prices. We have bought plenty of musical instruments from them as well. Rally fair prices too, they also offer payment plans through synchrony credit card.

Had a great instrument purchasing experience here. The person helping us was very knowledgeable and…read moredid a good job adjusting and sending back different options for us to try. Check out took a bit longer than expected but we are happy overall with our experience with music and arts Alpharetta.

Friendly Staff, Good Selection, Open Floors…read more Come take your time and jam or take a lesson

Canton Music Shoppe has very tentative employees and are all very nice. I took bass lesson with…read moreJoshua Cline and he's an amazing teacher! They just moved locations and the new shop is incredible!! The owner Brennan has an amazing and fun vibe and is very helpful with any questions you may have! Come check them out!!

Techs don't know how to setup a guitar. if you want fret buzz and you didn't have it before take it…read morehere.

I just had my worse experience ever! I scheduled an appointment for today to get some help with the…read morepiece of music I've been working on. I'm a retired person, and was looking forward to this day. I like classical guitar, and restarted playing again after so many years. I marked on my sheet music three sections I had questions about. Cody was assigned to work with me. Unfortunately, things didn't work out as planned. Instead of helping me with what I went there for, he started to tell me that I needed to know the chords, and their names first. That's fine. I can read music and find the notes in different positions without naming the chords. I play the notes out following the sheet music. So, I paid for getting NO help but discouragement. No matter what! I love this piece of music, and will play it. Cody, you act like you know it all. You snowed your BIG weakness by trying to help me. You had hard time reading my sheet music, blaming the person who wrote the arrangement. Well, shape up before you criticize others. Study more classical guitar and methods of teaching!!!!!!! Be considered and respectful to elders!!!!!!!!!!!!