Now note that this case I did a service for this time around & now I will admit awhile back I went back & was slightly concerned because it seemed more of the staff cooking were Puerto Rican & might've fallen off but I think they got it turned around & back on track. Case here I selected Crunchy Hunan Chicken with some Hot & Spicy, white rice (part of that anyway & medium Beef Lo-Mein & more than likely will have for a few dinners this weekend (in time for this bad weather this Saturday-Monday) & perhaps they still on point with service & have more options beverages besides alcohol (sometimes places go South when they get them and forget what they began from) but then again they got it fixed & even music might be back to Szechuan Province of China. read more

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April 2025 was my last visit there. The original owner has sold the business and moved on. The new owners food was horrible!! We will not go back. Unfortunately the food is awful under the new ownership. The server was great. That is all we can say that was good about our visit. read more

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More than 1/2 the take out was rice Some of the food tasted like it had been deep fried at least twice read more

Tried North Garden for lunch and so glad we did. Lovely little place tucked off of Riverdale road. Space was super clean, staff very friendly and food delicious. Very delighted that hot tea & wonton chips were served automatically for no charge and portion & pricing was very affordable. When we are in West Springfield we definitely will be stopping here again. Only slight drawback was they don't serve alcohol, but for us not a deal breaker. read more

I used to love this place so much that I would drive by 3 other Chinese restaurants to get to them. I am not going to be going back since new ownership has changed the food quality and it's now just not as good. They used to have such good flavor sauces but now they are just not good at all. Horrible taste. Too bad. For 20 years this was my go to place in the area for Chinese cuisine. So sad read more

Restaurant was sold, new owners took over just recently not the same great Chinese Food for the past 30 years sorry to see Ray go. This was probably the best in the area. The pork fried rice missing all the little extras like bean sprouts peas pieces of egg, Crunchy Hunan Chicken not the same sauce so sad. Have to find another restaurant. read more

North Garden Chinese Restaurant - Crunchy Hunan Chicken Pork fried rice - Chinese Near Me - West Springfield, Massachusetts

A google 4* rating encouraged our visit but it was disappointing. Not sure why it rated so high. All i ordered was Shrimp lo mein and it didnt seem fresh. The shrimp was fine but the noodles werent soft and were without flavor. No garlic, onion, vegetables, and they didnt even have ginger ale. (Isnt ginger the cornerstone of chinese cooking?) The owner was friendly.. but i say skip it. read more

My partner recommended we go here for dinner as a change up. Ordered 2 meals. Chicken fingers with boneless spare ribs, fried rice and egg rolls. My partner ordered the triple delight. It was neither delightful or even passable. Everything was extremely greasy, the chicken fingers had slivers for chicken encased in gooey greasy breading. The spare ribs tasted off. The triple delight also tasted off, the gravy was gelatinous goo. I didn't bother sending it back. As there was only one server for the entire place with probably a dozen plus tables. I'm giving one star for her attempt to keep up. read more

North Garden Chinese Restaurant - It may have looked appetizing...it wasn't. Sad face - Chinese Near Me - West Springfield, Massachusetts

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The Crunchy Hunan chicken was absolutely inedible, very tough and not the same delicious sauce that we have enjoyed for over twenty years! And how can you screw up a spring roll ! Ray where ever you are I hope that you are enjoying your retirement. Mike. read more

Amazing Chinese! Expensive but great great fresh food! Hesitant because $14 a plate is crazy but was definitely worth it read more

North Garden Chinese Restaurant - Sweet and Sour Chicken - Chinese Near Me - West Springfield, Massachusetts

We left Holyoke mall and wanted to take back something to eat. I was hoping we'd get good food here but what we ordered made all but one of us sick and I think it was the fried rice. The food wasn't even enjoyable, it was just ok. What a shame. read more

The food was great, the people there were so nice while it is a very small restaurant It is beautiful and filled with Chinese architecture.

Average Chinese food. Got takeout on Christmas because it was on the way home from the movies.

Had a craving for Asian noodles, but my go-to place was closed. I remembered North Garden had been well-rated, so I drove there and ordered my takeout food in person. The person at the front was pleasant and answered my menu questions thoroughly. That's the end of the positives. I ordered pan-fried dumplings and the house lo mein. The dumplings had a nice brown outside, but the dough was impossibly thick, and the filling was dense, dry and skimpy. These were expensive, but inedible. I asked for the lo mein to be made spicy, but it wasn't particularly so. It was oily, and the pieces of meat seemed like trimmings from other dishes; they were irregularly cut, and chewy rather than tender. Also expensive for sub-par food. My lunch turned out to be pricey trash, instead of the meal I'd been craving. Disappointing. read more

So, one of my favorite restaurants; however, I ordered delivery (delivery express) and my order was for spring rolls; I got egg rolls so don't know who f'ed up but basically uneatable for me so, a waste of my money Could not find delivery express on yelp because my order clearly indicates spring rolls in the receipt Maybe a better delivery service? read more

This family has been serving the same high quality Chinese food for over 30 years and it shows! Excellent tasting food!

First time trying and it was great! My new go to Chinese spot in the Springfield area. Folks working were very nice as well.

We came here for lunch on a tuesday around 12:15. We were greeted warmly by our server. The place was empty but a family of five came in shortly after us. We shared hot and sour soup and shrimp with snow peas and broccoli- both DELICOUS!!!! I had a glass of plum wine. Prices, service and cleanliness all great. The decor is simple but nice(tired needs to be refreshed). We would recommend. We would return when we come to west springfield again!!! read more

This is the most terrible Chinese Restaurant that i have ever been to. The food was so terrible i could not eat it. I had Chicken Cashew and it had a terrible sauce with it. The management did not make any adjustments to the bill and i only took one bite and could not eat it. It hardly had any chicken just a bunch of vegetable and rice. I would not recommend it to my worse enemy. R. D read more

Overall not a bad experience, but not the best available in the area. We came here on a Sunday and the place was empty. The restaurant itself is somewhat hidden in the back of a strip mall behind an apartment complex. The interior is a little run down with peeling wall paper, stained carpets, and little decorations/style. However, in my experience these Chinese restaurants tend to be the best tasting, so we weren't exactly disappointed. We were quickly greeted and seated. We ordered the items pictured above. Our server was fantastic, she was attentive, friendly, even though she didn't know a couple of the items on the menu well (maybe she was new) it did not have much of an impact on our overall service. The food itself was mediocre. The soup was a HUGE portion and we appreciated the fresh vegetables in it however the broth itself was VERY VERY bland compared to other beef noodle soups at Chinese restaurants we have experienced. The sweet and sour chicken certainly looked interesting when it arrived at our table, it was HUGE pieces of chicken. Unfortunately when we cut into it, we learned that the chicken pieces were actually rather small and were covered in a very thick layer of breading. The chicken itself was under-fried so it was just a mushy mess of breading. Finally the spicy shredded beef was actually quite good with good flavor, I'd order it again. Overall, not a bad experience, but far from the best. I think there are better places in the area we will stick with for now. read more

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I cannot believe that I have not reviewed North garden after all of these years this is one of my go to spots for amazing Asian cuisine read more

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It's a hidden gem, we order beef broccoli, pork fried rice, boneless ribs, chicken fingers all are very good not greasy at all. Must try the popcorn shrimp omg it's amazing. I would say out of all those food popcorn shrimp is the best. read more

Residing in AZ can be a painful experience, if you enjoy Chinese/Szechuan. Thank goodness we stumbled upon this find! In Arizona, there are no chicken fingers at Asian restaurants. Yes, you heard that right. Then we had beef fried rice, which was great, the hubby had beef and snow peapods, and I had the Szechuan Crunchy Beef (OMG, get this off the specialty menu!) We were so happy to just enjoy with nice dinner in a Chinese/Szechuan setting. Thank you! read more

North Garden takeout has been excellent for years. Containers are packed to the brim with your food, no complaints about portion size. Anything marked "Hunan" is fried crispy-style while not overpowered by batter or grease. There is always a General Tso dinner in my bag, chicken pieces are high quality with plenty of sauce. read more

This was a spot I use to frequently dine at and for some reason was off my radar. I friend mentioned dining there and I had just about gave up on any Chinese food experiences due to MSG and my severe allergies. I ask every time no Msg and either they ignore or don't care regardless I end up ill. I told the phone operator that I can not have any MSG in my food. First time i was heard and respected... no illness and simple yummy food.... thank you for listening North Garden. read more

I ordered a good amount of food for pick up. When I got there to pick it up, I noticed the area. It is a run down location when there was an ominous feeling I would get robbed. I walked in, stood around for 5 minutes before using the restroom. I finally was greeted with a woman coming out of the kitchen and walking passed me. She said "hi". Then went to address a different patron. I stood around for another 5 minutes and finally decided to go somewhere else. I won't be returning and don't recommend coming here. read more

I am normally very picky about asian food, especially in the NE part of the US. This place however, not authentic, was still good. I ordered the kungpao shrimp and the shrimp was big, sauce was tasty, and good size portions to where I was able to eat it for another meal. The restaurant was clean, slightly more expensive than other chinese restaurants, but for the quality of the food, I am okay with that. I did have to wait a bit long because their credit card machine was down, but it was fine, the lady was nice enough to keep apologizing. I was in no rush. All in all, I recommend this place for your chinese food needs in the area. read more

The place is literally "a hole in the wall" It's located within a building, but the entrance is on the side. Not very good advertisement. I ordered the shrimp lo mein, and it was VERY dry and bland! It tasted like regular pasta with plain shrimp, pretty disappointing read more

After the manager replied in my previous review that they would make it right and I should come in for a refund, I called to confirm that and the same gentleman told me to come in any time and he would process it. I went in today and the worker there told me he wasn't in and to come back after 3:30 to process it (already aggravating because he had said to come in any time). Now after rearranging my afternoon, I got another message on Yelp informing me that there was a mistake and they would NOT issue a refund. Another example of very poor customer service and wasting my time. I wish there were negative stars. Poor communication, terrible quality food, abysmal customer service. Emphatically do NOT EVER recommend. read more

Man am I glad I decided to try this place. I had been looking for that authentic pork fried rice for a while, as opposed to the yellow rice with carrots and peas. I saw the general tso and decided to try it. I couldn't be more happy I did. Honestly. When I called it took a little bit for them to answer but when they did the person on the other line was sweet as pie.The building looks a little rough but it's a very quaint cute place inside. The person working was clearly a runner and had several runner tags in his office which I thought was very cool. The man working was very very sweet and friendly, (he told me how he was cleaning the fish tank.) the food smelled amazing on the ride home and when I opened it I was so happy. The chicken is all white meat!!! And rice was exactly what I was looking for. I couldn't be more happy with this experience. Even the fortune was a good one!!!! read more

Always consistently good and fresh tasting. Been going off and on here for years. We live in South Hadley now but still make the trip over to West Springfield occasionally to get some great Chinese from North Garden. I'm a big fan of egg foo young and it's always great here. And a very friendly staff working in difficult times with covid virus protocol going on. read more

Sad to have to post a negative review after being so pleased to start with, we order from here on a nearly weekly basis, not cheap but my son is a fan of the fried rice and egg rolls. We have noticed the quality and quantity of the food we receive have deteriorated lately. It's so frustrating to arrive home with your takeout order and find they have failed (yet again) to actually fill the quart size containers. I called to voice my irritation at this new practice and was offered a new fried rice and chow mein if I was willing to drive back the twenty minutes it takes to pick it up. Not a very noble offer since I'd already paid $86 for the takeout and was now just hoping for a hot meal. Unfortunately the ambiance of this establishment does not lend itself to being a very nice place to eat in so takeout was our only option. Time to find a new place for Chinese. read more

Everyone has their favorite Chinese place. If it isn't this one, you're wrong. Simply put, this is the greatest Chinese place in the area. This might be the greatest Chinese place ever. Sure, it's got the typical hallmarks of the industry: the twenty year-old pastel wallpaper, the conspicuously empty fish tank, the soothing orchestral music that you swear is the soundtrack to something but you can't remember what. But I assure you: North Garden is fundamentally different than anywhere you've ever been. First off, you've got Ray, the owner. Here's a guy who will make the hell out of a scorpion bowl. Call the Uber in advance. Drinking away your loneliness? Try the suffering bastard. It's like a scorpion bowl but for degenerates. Looking for something to pair with the beef-and-broccoli? Get a zombie; it doesn't pair well with anything, but you won't remember it anyway. Secondly, this place serves food...lots of food. The portions are enormous and a tremendous value. There's a nice half-wall running around the restaurant so the functional public can't see you eating a metric s#&t-load of boneless spare ribs while sobbing silently. And everything is clean. Next time you're craving fast and inexpensive Chinese food, give North Garden a try. read more

I recently ordered take out from North Garden. I ordered Vegetable noodles dish , my mom ordered General chows chicken our meals wear look worm at best . The noodles in my order wear sticky and stuck together as if it had been sitting for quite some time. Moms General Chows Chicken all so Looked and tasted as if had been sitting for some time. When I arrived I was told the chef had not finished our order and yet the meal was as I said barely edible. In my opinion you should avoid this restaurant my male cost $28 not worth five dollars!!!! read more

The place was clean. The food was okay-felt that it was overall a little too salty for my family. It's hard to say that this is my go-to place for Chinese food but it's definitely a plus that the environment looked tidy. read more

North Garden Chinese Restaurant - Combination menus for dinner! - Chinese Near Me - West Springfield, Massachusetts

This used to be a regular for me until a year or so ago when the quality took a nosedive. But being desperate for Chinese within delivery range, I tried again this week. Very pleased to discover the quality is back. The food was fresh and excellent. More than pleased. Well done. read more

Easily one of the best chicken fried rice I've ever had. Quick service, cheap and the lady at the counter was friendly. Highly recommended!

Amazing place! Weve eaten here three times, all of which were picture perfect experiences. The business is spotless, wait staff super friendly and socialable, and decor pleasent. The prices are so cheap, normally we both get a dinner special with a side large order of their MIND BLOWING beef lo main to share and still pay less than $30 before tip. Plus we always end up taking home another meal worth for tomarrow because our portions are so large! Not a single down side besides it being a tiny bit hard to find, easy to miss. read more

I have been to North Garden several times before my yelping days and have always felt they do an extremely good job, well above average in my opinion. On my latest stop, I ordered Hot and Sour Soup, egg roll, sauteed string beans with chicken. How often have you ordered hot and sour soup only to exclaim where's the hot, where's the sour, I doubt you will have that problem there, I was actually shocked at the white pepper spiciness; the sour note was where it needed to be. So often all or atleast one element is toatally lacking, that day all the stars were in culinary alignment as that was a very good H&S. The sauteed green beans with chicken dish was excellent in flavor each item cooked beautifully and the brown sauce sent it over the top. The portion size was enormous, although, I put a very sizable dent in it, it was simply delicious. The egg roll I am sure is not mabe in house but it too was better than most and I certainly had no compliants about it or my lunch, it was a very pleasant surprise. read more

North Garden Chinese Restaurant - Hot and Sour is white pepper spicy with a nice vinegar note. - Chinese Near Me - West Springfield, Massachusetts

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My go to for take out Chinese. Always get the hot and sour soup which is tasty. General's chicken and lo main are always spot on to fill me up with plenty of leftovers. Raymond is always holding down the fort to ensure timely deliverly. He is an avid runner who has done epic runs, so be sure to ask him. You won't forget as all of his race bibs are hanging on the wall! read more