Being from Santa Maria I couldn't conceive barbecuing on anything other than an open fire grill over wood logs. So when I went into Ace in Natomas and spoke to John, even though I told him I wasn't in the market to buy anything at this time, he still spent the time explaining the various units they had and answering all my questions. I left very impressed and decided that when the time came I wanted to buy a new grill from him. Fast forward over a year later. I went by to pick up a few things and saw they had 1 Traeger left on sale. John explained that he would always be able to get them, but he just wasn't going to carry them in the store anymore. I took my wife by to get her blessing and we got us a new grill. Because we were only a few miles away from the store, John even delivered it to us. John is extremely knowledgeable and provided excellent customer service. I even reminded him about our conversation prior and he said he didn't remember. He said any day he gets to talk about barbecuing and grills is a good day. There's nothing better than supporting a locally owed business who loves what they do. As I get ready to use the grill for the first time, I know today's going to be a good day! Thank you John! read more

North Natomas Ace Hardware - My new Traeger Ironwood 885 and Pancho hoping he gets a taste - Hardware Stores Near Me - Sacramento, California

During the COVID pandemic and the directive to stay at home and limiting travel to obtain essentials, I found myself in need of basic home maintenance items. But after a chaotic excursion to big box store HD, which is a few miles up the street, I went to my local Ace hardware. I've been frequenting this place more since then. This Ace is located right smack in the neighborhood of homes in a small shopping center off Natomas Boulevard and Club Center Drive on Danbrook. The staff greets customers as they enter. They'll ask if they can help you find anything. Whoever I ask for assistance to locate a particular item...by golly... they know where the item(s) is located. That's customer service! The manager is very knowledgeable on the basics of plumbing, building, and landscaping needs. Great. Even though the place is small, they have an impressive concise inventory. Also, during these times of social distancing, the staff will respect that. Additionally, you can purchase items off the Ace hardware website and go to the store for curbside delivery. Awesome. Great option. If you are interested, checkout the website for more details on how that works. I leave this place as sane ( or even calmer) as I came in and with the items I need. Unlike going to HD. #acehardwarenatomas #onlinepuchase #curbsidepickup #aceistheplacewiththehelpfulhardwarefolks read more

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Absolutely terrible customer service. I have always supported my neighborhood ACE, but this place is in a league of its own. They tried to find anyway to not fulfill a return on an item I no longer needed. Beware of this place. read more

I came here for the first time today since they opened as they had a good deal on an item. For now you need to enter through a side door due to human scum who backed a truck into the front door and stole a mess of product recently. This has happened to the dollar tree multiple times in the same strip mall. Willie J's also broken into and had theft/vandalism. The hair salon had entitled teens run out w/o paying and has been robbed. This is just a sample of what happens in this complex. Upon entering I was immediately greeted and asked what I was looking for. She then led me to the item(s). Friendly and helpful service. I used to work at a hardware store back in the 80s in Novato called Goodman's. This place reminds me of a nice neighborhood hardware store. Hopefully, they don't have more incidents being dotted by low income/section 8 apts. in the area as we would love to have a great neighborhood hardware store serving North Natomas for years to come! read more

North Natomas Ace Hardware - Signage - Hardware Stores Near Me - Sacramento, California

This Ace hardware is about 5 minutes from my house so I came here to buy some parts today for some sprinkler repair. Got home 5 minutes after buying to find that I had bought the wrong size. Drive straight back to the Ace only to be told "no returns or exchanges" - you've gotta be kidding me? I was literally JUST here and the parts I bought are unused. I'll be going to Home Depot or Lowe's instead from now on - bit more of a drive but at least I won't have to deal with this nonsense again. I won't be back to this Ace ever again. read more

Not surprised they are closing. Besides the outrageously priced items, the owners and staff are the worst. Terrible customer service. Hopefully a better store takes its place... read more

Overpriced and very little selection. Older white guy that's always there walks around like he owns you. He talks down to his employees and will have an attitude if your not older than him. Went in for a fuse and wouldn't let me use 1 of 2 restrooms. Says they don't have public restrooms when I have used them before. Went to my car to get my old fuse to make sure I buy the correct new fuse and was smoking a cigarette. He goes out of his way to come outside and tell me I'm smoking too close to the propane tanks which we're well over 25 feet away and tells me If I'm not shopping I need to leave the parking lot. Dude obviously was having a bad day and shouldn't be dealing with customers with an attitude like that. Went to autozone for half the price. Definitely won't be coming here anymore. read more

I love this place for a couple of reasons. First, it's a mom and pop owned business and I would much prefer to support a local business owner over a large corporation. Second, their service is exceptional. They greet you right at the door and help you find exactly what you want, you don't have to search for an employee to talk to and get in a line that's 3 people deep just to get some sort of basic 'Google' answer that may or may not be correct. For example, at Ace, they new exactly what my hose bib size was based on my neighborhood, that kind of knowledge just doesn't exist at the big box home improvement stores. Yes, the prices are a few bucks more per item, but I'm OK with that for the above reasons. read more

I thought this was a cute little hardware store. When we walked in we were greeted very kindly and asked if we needed any assistance or if there was anything specific we were looking for. I wanted to take a look around and see what they had to offer Surprisingly, they offer a good amount of things. My hubby likes it because it's supporting the locals instead of supporting the big chains like Home Depot and it's also very convenient to go here for one item or something quick instead of making the trip all the way to Home Depot. Those big hardware stores can sometimes be overwhelming. Anyway, I thought they had a good selection on what they had to offer I actually was looking for something specific and they had it! I wanted the 64 oz pack mason jars and they had 1 box left! Overall, very convenient hardware store in the heart of Natomas read more

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Nice to have a hardware store close by so I don't have to make a trip to Home Depot or Lowe's. Their business hours are different from the other Ace shops I've been to; seems like they close a little earlier. Upon entering, I was greeted right away by a male associate (he was standing right by the entrance, expecting me to come inside since I parked right by the front door) and was asked if I needed help with anything. I was the only customer there, so he took his time helping me. Luckily I only needed a new battery for my garage opener and he had 1 left in stock. I guess it was my lucky day. He helped me remove my old battery and installed a new one. Remember to join their free rewards program because sometime you'll get coupons emailed/text messaged to you. read more

The moment I walked into the store I was asked by 2 different people what I needed. Initially took it as a good customer service but the second guy went further to telling me that I needed to wrap up with my browsing and that the store does not allow browsing. I will discourage any person ha ever felt stereotyped - NEVER shop here. read more

Sooo happy to have a little local hardware store in North Natomas! Now we don't have to run all the way down the road to Home Depot when we need something for the house. I've been here a few times now that they have opened and every time they are super nice and helpful and have exactly what I need. They also have good little sales and a rewards program that sends you coupons periodically in the mail. I like that and like the quick fast service of a small neighborhood hardware store where you can actually get to know the workers and they remember you and what your project is. SCORE Natomas! read more

Came in and was instantly greeted by staff, they helped me find what I needed quickly and efficiently, was in and out in a jiffy!

Friendly staff, 3 out of 3 times coming here they've had that forgotten part needed to complete the job(s). Price wise your paying for that convenience but all in all super helpful. Actually on the helpful note they are way better at chiming in and out to let you roam vs the typical Ace Hardware which the employees shadow you to the point of being annoyed. Great store. read more

Ace Hardware North Natomas is located on the corner of Club Center Dr. and Danbrook Dr. just opposite CVS. I have visited this particular location 5-6 times and each time I get personalized attention. The moment you walk in, you are not only promptly greeted but also asked what brings you in today, may I help you find something etc. I will un-proudly admit I am the least handyman/fixer guy. Even my wife has more handyman skills than I do but with the expert help of Ace Hardware employees, I have proudly finished some home projects on my own. The knowledgeable staff has not only saved me valuable time but money by offering/guiding to use the right product/feature. Will share a funny incident that will prove how bad handy-man I am. Lol. Lately our bulb stock was running out and we wanted bulbs that emit yellow light and not white. So smarty pants me went and brought home packs and packs of lightbulbs that said "Daylight" thinking Sunlight=Daylight=Yellow. WRONG. Those bulbs emitted white light. So today I quickly ran into Ace hardware to grab something else and just out of curiosity I asked the expert store employee about my dilemma and he quickly pointed me to the light bulb section which not only had wide array of light bulb choices but 5-6 different light bulbs on display. The answer is soft white bulb will emit yellow light read more

Love the convenience of this store and friendly informed sales staff. I do wish it was open a little earlier than 9AM on the weekend - I often find myself over at THD purely because productive projects can't wait. The ACE app, while simple to order from, leaves much to be desired when it comes to searching for items that are in fact available at your local store. All in all, this retailer is a valuable addition to our community and I hope residents find purpose in supporting local businesses like this. These stores don't have the high visibility that big box stores off the highway have - it's important to have choices especially when it comes to home improvement :) read more

Best hardware store to shop at. Always someone to help find the items you need. Recently went there to get some items that I could not find at Walmart and Home Depot. Non one to assist me at those stores. Walked through door at ACE and was greeted and assisted immediately. read more

I do recommend this hardware store to my neighbors, as it has supplied me with many fasteners that are not easily located in other stores. However I wish this hardware store could supply a bathroom for its customers. read more

So glad to have an Ace Hardware in North Natomas! This location is in the same center as CVS, in the opposite corner of the parking lot. If you pull in from the entrance on Danbrook Drive, the building is right there on the left. We stopped in today to see what they had. If you've been to an Ace Hardware, you will probably know what to expect: home repair supplies, tools, paint and painting supplies, cleaners of various kinds, BBQ supplies (including propane), gardening, and a lot more. It's a smaller building but they did a good job of using the space. We will use this location regularly just based on the things I found on the shelves today. Interesting note: they have a lot of supplies for fans of the big green egg cooker, and a whole range of Yeti cooler supplies. read more

Seriously the nicest staff! I believe John helped me today and he was so kind, helpful, and resolved an issue I had. Honestly, if every store had staff like him I wouldn't shop online anymore. Such a great experience! read more

I really like this Ace hardware in the neighborhood. It's so convenient and they have everything I need. They have very friendly and knowledgeable employees. read more

We've been going here during the pandemic because they have great customer service and have been very accommodating with their curbside pickup option. It's much easier to shop here than at the bigger hardware stores right now. We're also supporting them because as a smaller local business they're providing much needed jobs in this shrinking COVID economy. read more

Really convenient to get in and out quickly, of course their prices are not cheap like the big box stores. But if your time is of any importance, and you really want to run in and out quickly then this is the place. On the negative side, I always have a sick to my stomach weird feeling about going there because the boss/owner is really strange and doesn't have good people skills. He's rude to his employees, which makes customers like me feel weird about the way he's treating other adult people. Even when he's trying to be helpful, I get a weird feeling from him. The store is not busy enough, so when you walk in, they are standing there to ask what you want/need which is fine and really can be helpful if you have a people person that's asking and has a genuine smile and friendliness about themselves. At first, I was thinking it was because I'm a minority, but after returning several times I've learned it's just the way he is and that's too bad. I hope the place survives and can make it, they have things the big box stores do have, and again it's so easy to get in and out. I think the best thing the owner/manager/boss guy could do would be to hire a people person manager and stay in the back watching security cameras. Stay away altogether and trust his staff, look over the books daily checking receipts and inventory regularly. read more

When this Ace Hardware opened up a while back in Natomas, our household was very excited to have a local hardware store. We redirected as much of our household Home Depot shopping here as we could to support this small local business. But we just had the absolute worst experience here when we bought a Craftsman shop vacuum from here. When we unpacked it and tried it out, we both were very disappointed in the quality and suction power of the vacuum. It was very cheaply made and not worth what we paid for it. We decided to return it. Back at Ace Hardware, we were told by the owner/manager they have a policy now that any "open box" item cannot be returned unless it is defective. (We were not told of this policy at the time of purchase.) The owner/manager said it was not Craftsman's policy, but his own policy. Nevertheless, to us it did not work well, so we told him it was defective. That was not good enough - he said he had to take it out of the box and try it out to prove that it was in fact defective. Yes, embarrassing for us the customers. (And for him too I would think?) When he realized we were getting upset (he called it "attitude"), he decided to refund our money, because he said realized we weren't told about this "policy" at the time of purchase. But that's not the end of it. He then told us HE WOULD NOT SELL US ANOTHER VACUUM. Well, that won't be a problem - he won't be selling us ANYTHING ELSE again. Back to Home Depot we go. read more

Drove 10 minutes to find out they now close at 6:30 and not 7:00 like the website states. Waste of gas.

Great location!! But they will never see me again!! My experience was absolutely horrible!! I've lived in Natomas for more than 23 years and every business and restaurant my family has patronized has always been a very positive experience and I have never had to question the customer service. The employees always have diplomacy and tact and are extremely professional. When I walked in I was greeted- With what can I help you with. I said,I'm picking up batteries and just looking around( my first time at this location.) I picked up my batteries and proceeded to the back of the store.. I was followed and asked 2 more times;what I was looking for. As I began to pick up a broom to purchase I was asked again; if I needed help. I lol. and I Immediately knew, that they assumed that I was going to take something. I felt extremely un comfortable. I honestly felt , that they were so disrespectful to me. I have an excellent job and have never stole anything. For that reason I put my items on the counter and told them that I didn't appreciate them and I would never be back. I will not!! Very disappointing. For those who have had a positive experience. That's awesome! I hope they don't ever treat anyone else this way. I'm only giving one star due to location. Extremely disappointing.. read more

Also great deals and the BEST customer service! Thank you for coming to Natomas. Way better for me than going to HD!

On June 22, 2020 my husband and I went to this Ace with the thought of getting a few items such as filters for our house and some other things. When we entered we had our masks on, a baby strapped to my chest and a 2 year old holding my husbands hand and of course a baby bag which just so happens to be a backpack. Upon entering we were told our baby backpack would have to be taken and placed at the counter. I was taken aback by this as I have never received this type of treatment ANYWHERE. Instantly we lost the desire to shop. We are not thieves and it would be awkward and obvious if we were to try and steal anything. By the way we are a black family. No we will not ever shop there again. We did not like the way we were treated. To be lumped into a class of potential malicious people is a deal breaker for us. read more

Love this place!! I grew up in what used to be a small town and it reminds me of the old hardware shop I could walk into and everyone knows the answers to what I need and it's easy to get help right away. I been going in often and met the owner John several times and him and his staff are just awesome and knowledgeable. I'm really happy they are here and this is my first stop choice. 99% of the time I'm able to find what I need and they go above and beyond for customer service. read more

I had an Ace in my hometown growing up and this one feels just as family oriented. Great prices, great staff and super clean. Love that they are part of the neighborhood and we don't have to trek all the way to Home Depot every time anymore! read more

Super clean store with a ton of variety. Has more selection than my local Ace store in the Pocket. Attentive, friendly, helpful staff.

Great neighborhood hardware store! I came in to change the battery in my key fob, and was instantly greeted at the door. After helping me find the battery section, they even offered to change the battery for me (although I chose do it myself). Very clean organized store, with basically anything you could need. Looks like they have big plans for their nursery area during the spring season. Can't wait to see what section they get in. read more

People are great. Service was very helpful and nice. I love having it so close to my home. Bought most of my summer furniture and dodads from here. Thank you. read more

Great neighborhood hardware store. Staff is very knowledgeable and eager to help with your project.

Nice to have a hardware store close by. A great alternative when you dont want to go to Lowes or Home Depot. For a smaller place, they did have just about every item we were looking for. Parking lot is spacious and staff is friendly. They close a bit earlier than other stores. read more

Haha OOOOOH man don't let me get started on this place when I first started working there everything was wonderful. When it came to working there for a couple of months I admit it I hit a very rough patch in my life, which resulted in me slipping in ALL areas school, work but i tried everything I could to make sure I made it to work I would even COME STRAIGHT FROM SCHOOL IN MY SCRUBS to help and make up anyway that I can just for me to get secretly talked about and not get let in on the stores news or updates the manager/owner started to avoid me and acted like he didn't want to say hi when I would come in for work. He would always call the other team mates to a far area to talk. Why was everyone else invited but me ? I thought we was supposed to be a team and he would try to cut my hours over every little thing. This place isn't even in a safe area got robbed with it being open for a short amount of time. Not worth especially with the messiness that's was going on. I work too hard. If me qutting was to make them happy they won!!! I do miss how it was before and I'm grateful for the experience but the way I was treated there wasn't okay. read more

Love that Ace is in North Natomas! So helpful, friendly and they have everything you need! I won't need to go to Home Depot unless I need lumber or gravel. So nice to have a local hardware store! read more

We walked intoi Ace Hardware in Natomas this morning and walked right out....why? Because, NONE of the employees were wearing protective mask. I mentioned to the manager why we were leaving and he stated that he was in compliant with regulations. So, basically, he was informing me that it was ok for customers to wear protective mask so they didn't infect his employees or other customers but they could care less if the Ace employees infected the customers. Or, took into consideration that it's a hardware store with small parts their employees touch all the time (no gloves either) and sneeze and spread germs helping folks find things. So, it's curbside shopping for me at Home Depot....and normally I favor small business shopping. read more

Generally love Ace Hardware...been going to Emigh for 40 years. Was so glad to see another Ace open nearby. The store itself is fine, smaller than some, but well stocked. My issue is the management. I have been in there about 5 times in the past 6 months. Every one of those times, it was as though they thought I was going to rob them blind. It wasn't just me, they seemed to "shadow" everybody...and it wasn't just to offer help (which, to their credit, they also do). I am a browser. I generally go to the store for one item and leave after purchasing much more. They do not make a person comfortable doing that. I will now be driving the extra miles to Emigh or Ace in Woodland and spending my impulse dollars there. read more

It seems the "newness" has worn off at this neighborhood hardware store. I arrived at 7:15pm this evening to pick up 2 items; some nails and hedge trimmers. I was greeted at the door by an employee who told me they were closing early due to being "short staffed". (Their website says open until 7:30pm) She asked me if I needed something quick and told me I had 5 minutes. I entered the store and immediately saw 2 other employees, making a total of 3, one being the owner. Short staffed? I don't think so. Anyhow, I felt so frazzled looking for the type of nails I needed (no one offered to help me quickly locate my items either) that I didn't want to risk buying the wrong item and having to return it. I then went over to the garden area to see if I could at least get the hedge trimmers, but I couldn't easily find them (again no one was assisting me). Feeling like the gracious 5 minutes she allowed me was nearing the end, I left. Drove home and logged into my amazon account, and ordered what I needed. Will be here in 2 days. Oh, I did all this by 7:30, the original closing hours according to the Ace Website. Not sure if I'll give them another try. This was a disappointing experience. If you wanna close at a certain time, then post your official closing time. You should be just as excited to help your last customer(s) of the day as you are your first customer(s) of the day at opening. read more