North Park Self Storage is absolutely outstanding!! The units are so very clean, and the grounds are very well kept. James the agent in the office is so very courteous and professional he goes the extra mile to be sure you're well taken care of and it's greatly appreciated! And the monthly price is perfect! When you need a clean and safe storage choose North Park Self Storage. read more

My sister and I share a unit her inside , its pretty well lit with timed lights . The business is always clean , I mean spotless clean. I totally appreciate it . The hours are great and it's gated so it feels absolutely safe as well as secure . The service is fast and efficient . I find the attending office manager very helpful and talkative at times ;) , Great location and easy to find . read more

Rude staff always have an attitude whenever you try to come by to get something out of storage. They have to come open the door for you so that makes them even madder that they have to get up and walk up the stairs. read more

Just rude. Never even had a chance to get more information on renting a unit because I disturbed the lady behind the desk by just speaking. She HAD to get off her ass to come up to the front desk, and she was nothing but mean! So weird. Went to U-Stor-It on El Cajon Blvd instead and had a great experience there. Better value too! read more

I LOVE this place! I have had storage units in 3 states--Colorado, New Mexico and California, including other areas of San Diego. James runs a tight ship and you can rest assured that your property is safe here with his dedicated military background. He claims he treats the property as if he also had items stored here and maybe he does. You must sign in and out whenever you visit and they definitely keep track of the traffic, no kidding! Friends in other parts of CA have told me REAL horror stories of theft and damage to their storage units, but I know that will not ever occur there. Believe me, I spent 3 months here downsizing my storage unit and I had the opportunity to scrutinize this business! They are the best! The gate to the property is locked with no entry after business hours 6pm M-F, 5pm on Saturday. The units seem to be sealed enough so that no critters get into your belongings as has occurred in other places I have rented! In other parts of San Diego and San Ysidro where I have had storage, the rents go up every few moths to ' meet fair market value' which I find offensive. That does not seem to be the case here. This is a real old school, dedicated storage facility. The location is in a convenient North Park location. . There is some street parking as well as drive in parking. The elevator always works. You are near Baron's Grocery and CVS if you need a break. James and Rachel are always on top of things. Yes, it is true, it is a stressful job and sometimes they have their moods but that is to be expected with all the comings and goings of quirky tenants at that place! Rates are competitive and stable. They do not try to gauge you. They give you credit if you downsize and are always doing their best to do the Right Thing. Definitely recommend this facility. read more

I was in a bind and quickly needed a place close by to store my things. The gentleman that helped me out has been working there for 20 yrs. He was professional and friendly. I've driven past many times and never noticed it. It's safe, secure and clean. The prices are reasonable. Thank you for all your help. My little gem of a discovery. read more

I used this place for a few years. It was my first experience using a storage facility so unfortunately I didn't really know any better. It was close to home and convenient but they continued to raise the cost on me so I eventually moved my stuff out. Once I found a new place I realized how much North Park storage sucked: -They don't accept credit cards so I had to pay in cash every month. -I was on the second story and there was no "freight elevator" as previously mentioned so I lugged my stuff up and down the awkward stair case. -They kept the hallways clean at the expense of my storage area; all the dust and dirt and sawdust ended up in my space from under the 1 1/2 inch space under the door and from the space next to mine (12 inch clearance between walls). -They offer no dollies or carts to help you move(I would never have expected this but the CHEAPER place that I moved into after NPS offered this for free and I found out it's kind of a regular thing.) -The guy that watches the place was cool while I showed up to pay my rent. The second I notified him I was moving out, he was no longer cool at all. I would not recommend North Park Storage to anybody I cared about. read more

Great place! James in the office was super friendly and helpful. Elevators always clean and working! Things that I've had trouble finding at other storage places. Thanks for everything!!! read more

Staff is so rude!! $40 late charge on 60 monthly free! Going to get my belongings out!

I called looking to rent a space for my company who is not in the area, the person who answered, later to find out is the Manager, she was very rude from the first question I asked. She had an attitude and very unpleasant to speak with. I myself am a Manager of a Company and Customers are our #1 priority!! PERIOD!! She Bluntly told me I could reserve online, So I did. I had to call her back for an issue I had. She knew exactly who I was when I called back. Had major attitude and if she would have took the time to explain to me the steps needed the outcome would have been different. But through the the whole call she kept repeating Jesus Christ!! and Oh my God. and SHIT!! WOW great customer service!!! Ended up cancelling and going elsewhere read more

I was living in Germany working for the Army for the last 3.5 years and kept a small storage unit here. Shortly after I moved to Germany, they increased my monthly rent without notice. Before leaving for Germany, I had set up an auto-payment with my credit card and was never late on payments until my credit card expired. I never received any of the letters they sent out nor the messages they left. I tried calling but no one ever picked up...it may be possible that I was calling when they were closed. Their website does not list their hours. After returning to San Diego, I went to check on my unit and the woman who works there named Rachel is rude. I explained to her the situation and asked if they would waive the late fee. She refused and continued to give me attitude. With every request, she sighs and acts like you are troubling her to do her job. When I asked for my key they had stored, she gave me the wrong one. When I told her this, she treats me like I don't know what I am talking about. I told her that she doesn't need to be this way and another customer who witnessed this told me to deal with the other man who works here. I finally met the other employee named James and he is much more pleasant to deal with. I would like to give Rachel 0 stars. She should not be working in any job dealing with customers. Eventually, I will consider moving my stuff out of this place, but until then I will try to avoid Rachel whenever I can. Update 07/25/2017 I closed my storage unit on 07/15/2015. Since my original review, I have not had any issues with Rachel nor the company and the couple of brief interactions I have had with her, she seems to have improved. Closing my account was hassle-free and I just received my security deposit with the remaining over-payment for the month. I appreciate that North Park Self Storage has taken my review into consideration and made corrective actions. I am, therefore, increasing my star rating for this review. read more

A close friend needed to store basically a Large Closet full of items while he got his life together. Now most storage places only have 5x6 or if you're lucky. 5x5. Not North Park Storage, I was excited to find a 5x3!! Who knew. Now because of the location it costs about the same as a 5x5 but it was within walking distance of where my friend would be coming and going regularly. Another great thing about this place is the staff, Rachel was efficient and helpful. Clearly you need to be straight up with her as she is all business, but in that area I'm sure gets all kinds of drama. They are extremely fair & don't gauge you on lock prices. $5! And that's with 3 keys. Plus they don't force you to buy insurance like most other places I've used. I'm very grateful to them for their help, and happy they are there. And would only use them in the future while in San Diego. read more

I went here today, planning to rent a space, and the person at the counter was super rude from the get go. She was short with me, talking to me like I was bothering her, annoyed by me asking what their rates were, then cursing at me when I said I didn't appreciate the treatment and that I'll take my business elsewhere. I'd go into more detail, but walking out was probably enough of a statement. Maybe I had an isolated experience or caught her at a really bad moment, but it definitely made me feel like storing my possessions there, and shelling out my hard earned money to them would be a poor choice. read more

Terrible customer service. The lady working yelled at myself and my girlfriend and hung up on both of us. The owner called back and tried to make excuses for her but it was to little to late. The worst part is you cannot access your unit after hours. read more

Calling to schedule a brief appointment involved a quick but efficient and kind conversation with one gentleman. Upon actually arriving to see the facility a woman slowly greeted me who seemed to be completely inconvenienced by my very presence. I expressed interest in a unit and that I had called the day prior. I had the unit size off by a foot from memory and she told me one wasn't available and essentially waited for me to leave before I asked to at least confirm my name. She corrected my one foot difference with a level of indignant reserved for wiping dog shit off your shoe. The units themselves - doors secured with basic home door hinges and external locks held onto the wall with minimal screws. I expressed a little concern that it appeared any of these units could be accessed with a simple screwdriver and she shrugged and told "it's never happened before". I wanted so badly to rent a unit from a neighborhood establishment - even at a price premium but between completely lackluster customer service and a completely ineffective security presence, there's no way I'm coming back here. read more

I have always imagined storage units as if they were like the ones from Silence of the Lambs or X-files... SCARRY.. So I decided that it was time for me to move that pile of books on wood (bookshelf since college) and put them in storage. My office has a unit there so I thought I would investigate. My first impression was a bit tarnished by "James", the Gate Keeper and Bull-dog Admin Guy, but after a few minutes of warm up and figuring out what questions to ask, I grew fond of him... plus he seemed to know everything about everyone that was coming in and out. The unit is large and easy to access. It is secure and James has is eyes out on you... no one gets past this guy. My books are safe and I am happy with my new relationship as a tenant there! Check them out! read more

I've had a storage space here for the last eight years (maybe longer). The hours are convenient, the grounds are spotless, they are on top of security, the staff is friendly. I started out with one of their smallest rooms (about the size of a janitor's closet) and now my space is pretty big. It's upstairs, but on the side of the facility that has a freight elevator. I don't know how their rates compare to other places, but it's not like I would go anywhere else just to save a buck or two. My apartment is small enough already; I don't need it to be cluttered with all my tools and extra bicycles. This way I have convenient access to all my stuff without having to trip over a pile of camping gear every day. read more

Moved in June 2014 already a price increase. Really? Now keep in mind I have the smallest closet to rent. Homeless hang out in their units on site. Not air conditioned units. One must get in and out of their car to sign in and sign out. No access on Sunday. Luckily they hold you to a 5 day notice to vacate and not a 30 day. Going to be out before I have to pay another month of this ridiculous increase. People store your stuff elsewhere with a better set up all together. read more

James is very helpful and he really keeps an eye on the place which makes me feel that all my stuff is safe. Its very clean and well kept up. If you need storage in North Park this is pretty much the best place in my opinion. read more

We agree with Dr Beau :) James the Gate Keeper definitely has his eyes on you! And knows everyone that comes in and out. I am positive there's no way some stranger could walk in and try to sign in to access our unit. James would know immediately that was OUR space. A stranger would never get past the Security Bulldog. And he is definitely a Security Bulldog! When the main gates are open for customers, the doors leading to other areas, like where our space is, are locked unless they are being used by someone. When we check in to use our space he knows if the door leading to the section we rent in is open and unlocks it without being asked to. And I notice he goes and locks the access door up again when we leave, unless there is someone else using that area. It took me about a year to remember the number on our storage space and you can't check in without it. No problem, just asked James! The guy has a phenomenal memory, knows our space number, when we signed up, when it's time to pay our rent again, everything. We picked this storage company because they are so convenient to where we live and have never had reason to regret this choice. There were only a couple of storage spaces available when we first rented. James suggested our space based on how large a space we thought we would need, AND that it connects to the elevator! Guess he realized we couldn't possibly schulp all that heavy stuff up and down stairs. When we first started using the space we had some problems working the elevator, you have to do everything just so or it won't work. On the one occasion James wasn't there the lady wasn't able to "fix" it. It seems like she mostly does the book keeping, she is seldom around. It turned out to just be a very small thing you have to do. James knew immediately what was wrong when we came back later and showed us how to make it work again :) So we only go when James is there, which is almost always so hasn't been a problem. Thank you, James! read more

These kind folks are the salt of the earth. I was so sad to move from San Diego to have to say goodbye to them. Bless you all.

They don't send you your bill everyone month so make sure you set a reminder or something else to pay. If you don't pay your bill on time they assess a $15 late fee... and then call you to pay your bill. I don't think that this is the proper way to conduct business and I would NOT recommend North Park Self Storage to a friend. read more

Get ready for the fine print. This place raises rates for no reason at all, with little warning, after you move your stuff in. The facilities are rarely cleaned either. The staff interacts with the customers in an abrasive manner. The only plus side is that they are located near my house. When I moved out of the unit I was told that I would be charged for extra days because I didn't give 5 days notice. 5 days notice??? What could they possibly need 5 days for on a 5x9 storage unit. When I questioned the policy I was told that I should have 'read the contract policy'. The woman could not have been more rude on the phone. My advice is rent anywhere else. read more

I came to ask for information and I was treated Poorly, I t seems she was pist to answer simple questions. If you are looking for Storage go somewhere else. But, If you like to be treated Poorly then that's your place. I walk out and then I thought maybe she just had a bad hair day. but then i came here to Yelp and I notice that other people had bad experiences too. I Just Hope Her Insurance Covers Personality Implants . read more

Although this may not be the fanciest storage facility in San Diego, I highly recommend for the friendliness and ease of entry and storage. Also, the rates are cheaper than most in the area. The front office, particularly James, really does care about the customers and is helpful in every way. Also, is easy to bring your car into the area to offload items for the units. This is definitely "old school", but maybe simple is better. The franchises, such as Storage,Etc., care less about their customers and more about fees and revenue, but individually local owned businesses really do care. If they have open units, this is the place to store. The only down item is they close early and are not open on Sundays. read more