Stored my stuff with them for a bit while in San Diego. Great location, clean and easily…read moreaccessible! Definitely recommend!

I rarely leave reviews, but I feel it's important to share an honest experience for anyone…read moreconsidering storing their personal belongings here. I was informed by Kettner Storage that my lock was allegedly loose, and without my authorization, they placed their own lock on my unit. While I understand security protocols are important, the way the situation was handled afterward was incredibly disappointing and unnecessarily difficult. I live far from the facility, and with the cost of gas and time, I sent my assistant to simply check the unit. Despite calling from the phone number listed on my account -- the same number they have previously used to contact me regarding payments and account information -- my assistant was denied access because they refused to provide the key to the lock THEY placed on my unit. After multiple calls with the supervisor, confirming my identity over the phone, acknowledging who I was, and having my account information in front of them, they still insisted I personally drive down with my physical ID to access my own belongings. What made this more frustrating was being told "not to take it personally," when the reality is that this caused a very personal inconvenience involving my time, travel, expenses, and stress. There were many reasonable solutions that could have been offered: * Allowing me to email a copy of my ID for verification * Adding my assistant temporarily to the account * Verifying identity through the account phone number and information already on file Instead, I was met with inflexibility and what I believe was dishonesty. I was later told that on April 16th I had allegedly been informed that I would need to appear in person with ID to access the unit. That conversation never happened. The discussion on that date was regarding adding my card to autopay. For people who store important belongings -- especially if you travel frequently, live far away, or may need emergency access through a trusted assistant or family member -- this is something to seriously consider. If a lock issue occurs and you cannot physically appear immediately, accessing your own belongings may become extremely difficult. Storage companies should not only provide security, but also professionalism, honesty, hospitality, and practical solutions for their customers. Unfortunately, that was not my experience here. I truly wish I could leave zero stars, but one will have to do.

My wife and I just moved here from Dallas, TX and in need of a storage facility. We stopped by and…read morethe customer service is off the hook fantastic, we met Darlene, she has been here for over 19 years and knows the property like the back of her hand. She rented a unit to us but after further conversation realized our new address is in PB/ Pacific Beach. She said they have a facility closer to our home which in fact was only two blocks away and we are to new we didn't realize! She helped us secure an until at that location, she called for us and talked to their manager if that location to reserve a 10x10 unit. She didn't need to help us or call in our behalf but she did, this is fantastic. Service and such a nice person. Darlene, we wish you all the best health, happiness and success as you retire soon. Enjoy this Maine Lobsters and drink plenty of rum drinks in Key West! Thank you so much for your help and welcoming us to San Diego!

Very Good service, Darlene and Angie are amazing! and I definitely recommend and will come again!read more

OK, so this is how this place works... They get you in with really cheap low rates for a couple of…read moremonths... Then they raise the rate more than double for a few months... Then they can't guarantee the rates for the months after that ...no thank you... They don't even have trash cans for you to discard waste... No thank you

My husband and I have been loyal customers of A-1 Storage - Little Italy (2235 Pacific Hwy, San…read moreDiego, CA 92101) for nearly three years, paying over $300 per month to store our car while we relocated to the East Coast to care for his elderly parents. We absorbed multiple rent increases without complaint. We were good, reliable, long-term customers. And this is how we were treated. On my most recent visit to San Diego, I arrived completely drained after a full day of travel -- bad weather, a long layover in Denver, a cross-country flight, only to find that my battery was dead. I walked into the office and politely asked if someone could give me a jump. One employee barely lifted his eyes and muttered "give us a few minutes." No acknowledgment that I was even a person in need of help. No "sorry about that." No basic human decency. Just dismissal. I walked back to my car and stood in the garage -- alone, with my luggage, no place to sit -- for over 20 minutes. Let that sink in. Over 20 minutes. Standing in a garage we have been paying thousands for, faithfully, for nearly three years, while multiple staff members sat around doing nothing. After that 20-minute wait, I had to go back into the office and ask again. I practically had to plead for basic assistance. Only then -- reluctantly, as if I were an inconvenience -- did they send Armando out to help. This is not a minor complaint. This is a complete failure of basic customer respect. When I followed up with a phone call weeks later and spoke to Ian, it somehow got worse. He was utterly indifferent -- no apology, no accountability, no acknowledgment that anything had gone wrong. He made it abundantly clear that our years of business and thousands of dollars meant absolutely nothing to this facility. I will say this: Armando, who came out and helped with the jump, was professional, kind, and genuinely appreciated. He is the only reason this review isn't a zero-star across the board. The problem is not him -- the problem is a management culture that treats loyal, paying customers like dirt. We have since moved our vehicle to a facility that actually values its customers. We will not be back.

Used Pacific Highway Storage since Jan of 2020 and it's been awesome. We recently had an awful…read moreexperience and had to move out of an apartment ASAP, and they were able to get us 2 huuuge units, ground level, right next to each other; AND right next to the door. The girl working in the office was super helpful in making everything easy and convenient for us. I never got the vibe that there were people making meth or anything inside their units and it always felt safe, despite the inherently creepy vibe of storage unit places. Great place, super clean, good rates. Would rent again (but hopefully never have to).

Had a great experience with this storage company the entire time. All of the people that work here…read moreare super nice and Ken was a very happy and upbeat guy from beginning to end. The only reason it is not five stars is because when I put my very expensive couch in my storage unit it was grey and now taking my couch out of the storage unit my couch is a lavender/purple but only where it was exposed and didn't have anything touching it. When I told the office about it they seems to feel somewhat bad that it happened but didn't really have anything to say other then that they don't put chemicals in the vents and they have never seen it before.

This has proven to be a professional moving company that is honest and has fair prices. I've moved…read morewith them twice in the past three years and both times I've been pleased with their services. I have read that a few people on yelp have had bad experiences with them, but that seems to be the minority. From what I've read there are very specific instances of people being upset about broken items and the replacement process or results not up to par with the customers expectations. But from what I've experienced the movers both times were very careful with my items and thorough in wrapping all my furniture in padding blankets and protecting my old and new house with flooring and wall covers. I'm not discounting other people's experiences or saying that they didn't happen, I just think that these were one off cases. For a moving company with so many satisfied customers and a long track history in the local area they have very competitive prices. I did market research prior to both moves and found the majority of moving companies charge at least $10 or more an hour per mover. So for a move that requires three movers at $10 an hour each, that's a $30 savings each hour. And each of my moves have taken at least six hours, that's at least $180 savings right there. Now this math doesn't take into account extra fees that each moving company seem to have, such as fuel and driving time, but out of all the moving companies I called all of those fees were very similar and perhaps standardized? Between the reviews I read on yelp and the pricing research I've done with each move, this company won my bid twice.

Hello everybody, Just to let you know these guys are absolutely fantastic. I spoke with a…read morerepresentative named Nicole. And oh my gosh her costumer service skills were way beyond top notch. So friendly and very helpful,professional, and knowledgeable and very well spoken. I can just keep writing but take my word for it try them and you will not be disappointed on your choice. Budget friendly great value for the dollar. Thanks so much for your help Nicole. I wish everyone had the same professionalism as you.Take care and be safe and stay healthy.....God Bless

Phone registration was friendly and clear, and the office was welcoming and helpful. Thanks A1!read more

Arrived at A-1 storage in mission valley, the awesome thing is that Youre able to reserve your unit…read morewith no money down! That's unheard of. What A1 is the customer service from Claudia and Jessica, they both are an amazing team answering all questions with patience and so eager to help. Amazing experience from these two. I got the 10x25 unit and it's such a great deal by far first 3 month @ 50%, really??? Thank you so much you girls for an amazing experience when moving itself is already stressful.

Was here for years, they took over and raised the rent every 3-9 months. Kept breaking the rules…read more Always had rat Pooh and took away bathroom use. Took away trash services, honestly the worse customer service sucked. Especially the remote manager who was never around, Find elsewhere to go, they will do things like buy insurance for your unit out telling you

YOU MUST LEAVE A COPY OF YOUR KEY, or YOUR COMBINATION LOCK CODE WITH MANAGEMENT. There's a yearly…read moreinspection with the fire marshal done by department of transportation. They've failed most. This is of public record online. They've lost my keys twice. Had to cut lock for inspection. Keep in mind that other storages don't have such inspections. Bum city. The housing project of storages. Urine and trash in elevators. No restrooms. Bums are not only tenants(not living there), some hang out on the sidewalk that borders the building, drinking and smoking pot. Bums come in building with baskets stuffed with blankets etc. To be fair, all are friendly. The staff is friendly too. See the bad reviews? They're not lying!! Of course property management will counter, but I guarantee they wouldn't rent there. Extraordinary claims require extraordinary evidence, so go see for yourselves! Not enough security measures is another issue, so anyone can access building and compromise storage. Access hours suck! Nine to 5 on Monday thru Friday, 8-5 on weekends.

I've had a great experience with this storage facility--honestly worry-free from start to finish…read more The property is clean, well-lit, and feels very secure, which made me comfortable from day one. Parking areas are clean and easy to access, and amenities like dolly carts are readily available, which made moving items in way easier than expected. All of my questions were answered clearly and precisely, and the office staff was excellent. Jovahna in particular made the paperwork and move-in process simple and straightforward. Everything was organized, professional, and stress-free. I would absolutely recommend this facility and will be referring others.

WARNING BAIT AND SWITCH !…read more Back in February, I went to go rent a unit at this location of Moreno Storage for $34 a month for a 4 x 5' unit. I have no issues until recently. I received the letter that you can see attached that they were going to increase my cost per month for this unit to $101 a month. I completely understand that they may have the legal right to do this but then I think everyone should know about it as I'm trying to let people know that if you rent from them and even a short period of three months, they'll play the bait and Switch game. If that increased my rent by $30 a month I would've been upset but not enraged. In this world, you should be building trust amongst customers, but when you do things like this, how can they trust you or am I just collateral damage that doesn't matter to you? Every single one of their customers should know this, especially if you're getting a unit that you think is at a good price, but the real reason is they're gonna triple it and say that that's the market rate which by the way I checked and that's not the market rate for a 4 x 5Ft anywhere in San Diego. I've included another image which is a screenshot from A1 Storage another provider in the area and as you can see from the image there is a promotional rate. It's states that actually mine never stated that with Marina and their normal cost for a 7 x 5foot unit is $98. That's the market rate and they're saying the market rate is $101 for a 4 x 5 to me this is price gouging. I'm glad Yelp doesn't remove reviews like Google does because they removed my last review about them on Google, which is what they do to all bad reviews so they can try to keep a good standing shame on Google for that.