I purchased my Ford Escape here in 2019. Their service is excellent. They always reach out when I…read moream due for service & remind me annually for inspection's. The people here are all service oriented and SOMEONE ALWAYS PICK'S UP THE PHONE. It's so nice to deal with honest people who really care about you having a positive experience when purchasing a new vehicle and maintaining it afterwards. THANK YOU KENNEDY FORD!!! Especially Kyle & Dean

Terrible service department. Took 7 people to give me a simple answer on whether my car was…read moredriveable and in the end still got the wrong answer. Charged $2300 for repairs that didnt fix the car. Frequently ghosted.

I asked for an out-the-door quote on a base model, no extras, no dealer add-ones, no prep fee, no…read moreridiculous doc fee. They gave it to me. They asked if had a trade-in, I said not sure. The asked if I ranted to lease or purchase. I said not sure. They asked if when I wanted to test drive the vehicle. I said, not yet, still looking at other models. They said fine let us know when you want to proceed. They have followed up twice in the last two months to check on status. A great quote and no pressure.

Good service. Friendly staff. I live about 10 miles away n they picked me up n dropped me off…read more Loaners available. Nice mall across the way if u decide to wait.

I had an absolutely wonderful experience at Audi Fort Washington, and I have to give a special…read morethank you to my sales representative, Raf! From start to finish, Raf took great care of me. He promised me he would get it done, and he did exactly that! The customer service was 100% from everyone I encountered. Everyone was welcoming, professional, helpful, and made me feel valued throughout the entire process. What could have been a stressful experience turned into such a positive and wonderful experience -- truly a blessing in disguise! I am so grateful for Raf and the entire team at Audi Fort Washington. Thank you for taking care of me and making my experience a great one! 10/10 -- I highly recommend Raf!

One of the best car buying experiences I've ever had!…read more I found a car I loved out of state, and within 24 hours of my first contact with the dealership, I was driving it home. The entire process was incredibly smooth and efficient. Everything was handled over the phone, and they even arranged transportation for me. When I arrived, my salesman Paris was waiting at the door--ready to go! Greg, the sales manager, made sure the entire experience was clear and hassle-free, just as I had asked. He went above and beyond, shopping around for the best financing rates without causing unnecessary hits to my credit--something I truly appreciated given my past experience with identity theft. They were incredibly respectful and supportive of my need to be cautious with personal information. Nicholas, the finance manager, took his time to explain everything in detail. He didn't push unnecessary add-ons but instead recommended only what was useful, which I found very refreshing. Everyone I interacted with--both over the phone and in person--was professional, helpful, and kind. The dealership is also conveniently located, which made things even easier. Highly recommend!

Five stars for James B. and John Kennedy Subaru! After…read moresearching for the right car for several months and looking through the inventory of different brands and manufacturers, The Subaru crosstrek was in my list of the top three choices(just not my top choice yet). I was nearly certain that I had already made up my mind on another brand and I was just stopping in out of curiosity. I am so glad I did. I met with James who is extremely personable and down to earth. He was very patient and professional as he helped me as we compared the features between the different trim levels. After discussing my main concerns and comparing things like pricing, warranty, and the available safety features between the crosstrek and the other model that was on the top of my list at the time, I discovered that the Subaru is an excellent value and suddenly made it to the top of my list. I was very impressed with everything about the vehicle and how James handled my questions and requests. James and I talked about some more things that were important to me and I decided I was happy with the deal. Thank you for all your help James I am very happy with my new crosstrek limited!

Great experience overall while I was shopping for the car. Marie was great. Very friendly, patient…read moreand helpful. The showroom has huge collection of Subaru Vechicles, Managers and sales team is always willing to strike a deal. I will definitely consider this place for my next shopping.

My circumstances for the purchase of a Nissan Maxima wasn't exactly a thrilling one. We managed to…read moredeploy our airbags and had to find a replacement asap. However, the process with moving forward with our replacement at this dealership was painless. See a car you want? Make a request online. The answer we received was the same day I believe. While there was a small delay with our appointment, the facility is gorgeous, so grab a coffee, chose a comfortable chair with or without seating, and have some coffee or grab a bottle of water. And how about them bathrooms? Every single one appeared to be private and handicap accessible, like entire rooms within the restroom. The paperwork process we went through here was the only impressive paperwork process I've seen in my life. There was a huge table screen for viewing documents and signing. I'm pretty sure you can't place a mug of coffee on it, but that's impressive stuff. All info is on a usb drive and given to you after signing. Everything is delivered by folks who look and sound like they went to finishing school and ran through a magical polishing machine before coming to work. We didn't buy a Lexus and we didn't need to bother with financing, and the car we purchased would've easily been moved off the lot the next day or week, but they certainly treated us like their other high-end customers. After a super efficient process, congrats and a handshake, we were presented with our immaculate three-year used vehicle. Imagine all of those positive vibes after a massive personal screw up. If I'm ever in the market for a Lexus, I'll be coming early to enjoy a cup of coffee.

Poor services and even not tell exact when they closed for pick up hours. Terrible dealerread more

It all started with a small taillight bulb. I was treated with warm welcome and genuine listening…read moreand given options. The light bulb was ordered by Tom S. Unfortunately I needed to wait until inspection, due to personal difficulties and the patience was commendable. I really appreciated the kindness and support as life seemed to be out of my control. After the thankfully passed inspection, the car battery had been struggling in cold weather. So as my CBA Mechanical technician Matt was examining the vehicle and battery the alternator gave up. I appreciate how Tom Steven's, CBA Service Manager, careful checked together with Matt all options before deciding that I needed a new alternator. And to make matters even better, they helped me find a replacement alternator that was reasonably priced and quality condition. Since my car is older I was not wanting to pour money into repairs. The communication given to me and updates was so helpful and comforting. I was always aware of what was needed or happening. The diagnostic report and videos on each car concern was outstanding! And I mean outstanding and very informative as to how my vehicle is performing and why certain maintenance must be done. No pressure just made aware. Thank you Tom and Matt for making my car better and safer. I recieved and oil change, steering and brake fluid flush. And even more was able to have my headlights cleaned and trunk mechanism fixed so it wouldn't not fall on my neck. These many decisions were made together and the bill was not a regret but a privilege. The writing of this review is not just to praise Matt and Tom who were the best, and Chip, CBA owner, who shuttled me home and brought me back at completion of vehicle inspection, maintenance and several repairs. I really want to let anyone needing car care and /or repair service to try CBA. (Christian Brothers Automotive)!!! I truly recommend Christian Brothers Automotive! I want to close with a big thank you to AJ, Patrick , Anthony who answered my calls so welcomingly. Also Chip who helped me get home and back. So so good of you!!! And of course Tom Steven's who coordinated all the concerns so relaxingly and smoothly between Me and my Service Technician Matt, who gave quality workmanship and a more functional and safe vehicle for me to drive now!! Thank you Christian Brothers Automotive staff - what a team! I am glad you are here!

I had a very disappointing experience at Christian Brothers Automotive (Montgomery Mall, 565 DeKalb…read morePike, North Wales). My son brought in our car to have both rear brakes replaced. He provided the parts and was quoted about $300 for labor. The shop only replaced one rear brake, discovered the other caliper was seized, and then reassembled the car without calling us for options. Afterward, they informed him the vehicle was unsafe to drive but still charged the full $300 labor fee -- despite not completing the job. To make matters worse, they didn't even have the caliper in stock, leaving us with no solution. This was unacceptable. The lack of communication, releasing an unsafe car, and charging full price for incomplete work shows poor customer service and questionable business practices. Customers deserve honesty, fair billing, and consideration for safety, none of which we experienced here. Thomas Stevens was very dishonest, stating that we resided out of town on our invoice, when we live 15 minutes away from this location. Here at this location, they consider everyone else's position, but the customer. Their practices are unethical, immoral, and unjustifiable. My recommendation is that you search elsewhere for your automobile services as this franchise is anything but Christian based. I have reached out to the owner and I am waiting on a response. I will update this Post upon hearing from the Owner, Chip Eissler. I'm not sure if they're even recognized by the Better Business Bureau. I will look into it.

Very quick to schedule me in, very fair prices, and everyone I interacted with was pleasant and…read moreprofessional. Couch I sat on was good too. 10/10.

Brought my car in for new tires. Matt gave me great advice, was friendly, and did an amazing job at…read morea very reasonable price. Will definitely come back in the future.

Everybody at the dealership was very helpful and professional. They gave me a good car at a good…read morerate, and I'm very satisfied with the service I received.

My grandmothers headlight on a BMW 328ci went out. West German quoted $2500 to repair. Took the car…read moreto Zaccone as a walk in. They immediately looked at the car and a mechanic said one of the wires likely frayed. As expected, that was the problem and he spliced a new wire for $50. Knowledgeable and excellent service.