Despite their stated goals, consistent lapses, mistakes and apologies seem to be the only thing you can rely on. Staff is enthusiastic, but untrained, hence stuff 'happens' or is poorly communicated and doesn't happen, and nothing happens after stated business hours, incl. test results from an 'emergency'! We have had enough mishaps and apologies; our puppy dog deserves better "care". read more

The front desk is so rude it's ridiculous I've been coming here for like more than 10 years and first time the front desk was so rude to me. I don't even know who is that lady. She was like talking to me like with an attitude like she giving me a favor that she's making an appointment I don't have a right to say that you guys putting me a hold for like almost 10 minutes two times and then she didn't like it. Then she started talking to me so badly and telling me that I'm yelling at her when I was like talking to her normally and I'm trying to make an appointment but those days she was giving me they were not working and she was just like hanging up the phone on me two times not giving me the manager to talk to laughing this is ridiculous. The doctors are amazing but the staff in the front desk is so mean they need to switch her as soon as possible. read more

They always make time to see my furry buddy . Never a surprise when it comes to cost . Every doctor is confident and great with my furry friend and myself . read more

Switched to this vet, they came highly recommended. Brought my dog in for a nail trim. They said, he's due for a physical in November, we can do it now if you want to. I said okay. They took him back and did the exam. I thought I would be in the room with him. Nope. I would preferred to be with him while he is being examined. They brought him to me and said the doc will talk to you. In the meantime they forgot to trim his nails. Took him back again. After he came back, they asked if he had ever had a lepto shot. I said, I don't remember, don't you have his records? They tried calling my old vet to find out. Then the doctor comes back and says, oh, it only applies to your beagle. She had a bad reaction to lepto shot. She almost died! Then, since they weren't sure they said they would give him a Benedryl shot, for free. Since they didn't want me to go to the ER, if he had a bad reaction. And, why didn't the doctor tell me, instead of a tech? No thanks! If it was my other dog and they did this, they would have put her in danger. So disappointed. Time to look for a new vet! Again. They never even trimmed his nails! read more

My dog was treated like a number that represented a billing opportunity. The doctors do not follow through with reporting results of tests that cost hundreds of dollars. When I left the practice I told them to change their tagline to say they would like to care for your furry friends when it's convenient and only after you pay your bill! read more

I've used this clinic for several years now and have always been happy with every vet that I've seen there. In addition, the staff are all extremely nice and work very professionally. The prices are very much in keeping with all other clinics as veterinary costs are high pretty much everywhere you go these days. They are all compassionate, knowledgeable and care very much about all of the animals they care for. I give them an A+ in every way possible! read more

Northbrook Animal Clinic is truly the best vet experience we've had. We've been taking our now 8 month old puppy here for the last 4 months and can't say enough good things. They always accommodate us with same day appointments (and we've been here a lot in 4 months with a crazy puppy), they take time to explain things and answer all our questions. Our rescue dog is also very nervous at the vet and they are so patient and caring with him. Cannot recommend this place enough! read more

Cassandra and Dr. Vogl made my foster dogs' visit a breeze today. They were able to squeeze us in last minute (which is almost impossible these days) and were helpful, compassionate and thorough. Trooper and I are so grateful for you guys. I'll definitely return to Nbk Animal Clinic. read more

Northbrook Animal Clinic - Veterinarians Near Me - Northbrook, Illinois

Dr. Jones has been caring for our dogs for over 20 years. He is extremely caring for our pets and empathetic towards us. He knows that we treat our dogs as family members and has always guided us to make the right decisions for their health care needs. When Dr. Jones hasn't been a available, we have seen Dr. Petters who is as sweet as they come! We have not had any issues with the front staff. In fact, I find them to be very personable and kind. Prices are fair and they are very honest! read more

Just moved to the neighborhood and was looking for a nice vet. Went here for the first time today and I loved it. Everyone was super nice and they really listened to all the issues both my dogs had and made great recommendations. I highly recommend them. Thanks team for taking good care of my babies. read more

After going to Northbrook Animal Clinic for 20 years, with 5 dogs and a cat, and thousands of dollars, they sent a preprinted card when my dog died with a note in the corner from the most recent vet who treated him! i'm disgusted! read more

We have used Dr. Jill Korfist and the rest of the staff at Northbrook Animal Clinic for years to care for several of our dogs. Their service is compassionate, comprehensive and fair priced. We highly recommend them for your pet's care!! read more

The receptionists here are scheisse. When they do answer the man is always stressed out or upset sounding, has bitten my head off twice in a RUDE WAY, and hung up in my face when I asked him a question. Now why in the hell would I wanna bring my business to this charming fellow? And if they act that way to someone who they are supposed to be schmoozing...how do they act to the animals who don't know any better or can't speak up?!?! read more

This animal clinics is the BEST. Our golden retriever caught a bunny and he was definitely hurt. I brought him to this clinic (who we know Dr. Jones well and love!) the staff could not have been nicer. They step right up to help out this little bunny and take him under their wing. Big thank you to JADE! She really nursed this little bunny back to life. Nicest staff and best care! Thank you all again!! read more

By far some of the most caring people around. Would not bring my dog anywhere else. We have been customers for 20 years now. Could not be more appreciative of the staffs intelligence and care that every animal deserves. read more

I'm so happy that I took my newly adopted cat to this animal clinic. Both Dr. Vogl and Dr. Korfist were professional, personable, and interested in the well-being of my cat. They've made it very easy to work with their clinic during the quarantine and have a wonderful assistant who comes to the car to pick up my cat, Yooma, when I take her in for visits and returns her to the car when her procedures are done. I would highly recommend them. read more

I cannot even express how much I love the staff at Northbrook Animal Clinic. We have been taking our four year old rescue dog to see them since we first adopted her. They have always been so caring and take amazing care of our baby. If you are looking for a vet in Northbrook, this is the place to go!!! read more

We've relied on Dr. Jones et al (they are all good vets) to care for our dog for over eight years. They are skilled and compassionate. The front desk is business-like, which we appreciate because they always find a way to fit us in when we are dealing with something urgent. And, they keep us on track with annual shots, etc. read more

Northbrook Clinic did a great job with our pup. Shibas can be a handful, but they handled him well. Even during this awkward time of curbside care and social distancing the Doctor herself came out to chat with me and made sure I had everything I needed. We'll be bringing our pup here from now on. read more

We gave Northbrook Animal Clinic more than a fair shake, bringing our dogs in a total of 3 times for routine check-ups and vaccinations. However, after multiple issues and no attempt to correct any of them, we'll be moving on to a new clinic. Strike 1: one of our dogs has a small tumor on her leg, which we have been monitoring over the last year or so. The vet measured the tumor 6 months ago and recorded the size. This month, a different vet at the practice tried to measure it but got a completely different measurement (the tumor has not grown much, but her measurement had it marked as 4 times the size of when it was last measured). Her response was that her and the other vet must have measured it differently and wasn't sure how her colleague had used the measuring tool. WHAT? You don't know how to consistently use your tools? What's the point of measuring at all then?! How are we supposed to know if the tumor has changed at all? Completely unacceptable. Strike 2: they refuse to send in prescriptions to online pharmacies in an attempt to get you to buy drugs through them (for a substantial mark up). We asked multiple times have our prescription faxed to our pharmacy of choice and were told we would need to come in, pick up a physical prescription and mail it ourselves. I understand vets claim you, "can't trust" online pharmacies but ultimately, it's our choice and trying to make it more difficult for us is just frustrating. Strike 3: we came in with one of our dogs for an appointment and brought our other dog for moral support. While in with the vet, we asked her a minor question about the second dog (if we should take any action about a broken tooth he has). The vet took all of 30 seconds to look at it and told us it was nothing to worry about. Upon checking out though, they charged us for an appointment visit for the second dog! When questioned about the charge, we were told it was "policy" and there was "nothing" they could do about. There are simply too many good vets in the area to waste your time here. Customer service is poor and they're more concerned with turning a quick buck than building a relationship with their clients. Keep looking, this practice is not worth your money! read more

Dr. Jones is a wonderful Vet but if you can't get someone to answer the phone it doesn't do much good. The review written by Melissa describes my exact experience today. Upon searching other clinics in the area, I called another local clinic that actually has someone professional and kind to speak with & believe it or not, takes appointments. Hard to believe that in today's advanced communication a business can't connect with it's customers. read more

I had Dr. Angela Vogl at this veterinarian and I must say that she was outstanding. My dog is a big malamute and has only seen one vet her whole life in Montana, I had my reservations about going to anyone really and Dr. Vogl really set my mind at ease from the start. She addressed all of my questions completely and precisely, inspected and diagnosed my animal, and not once did I feel like I was getting the brush off. Extremely professional staff from start to finish. Dr Vogl, you rock! I think I have a new veterinarian :) read more

I have been going to Northbrook Animal Hosp. for 15 years. Dr Jones was recommended, by an animal oncologist at the emergency vets., as the best general vet she knew of. He is not only knowledgable but he is the kindest. He has no problem getting down on the floor if that makes your dog feel more comfortable. (he even does it for my little 14lb. bundle of nerves) He always explains everything, answers all your questions and gives you options. I can't say enough good things about him and his current assistants and office staff. read more

I just wanted to express our family's gratitude for the thoughtful and expert care we have received over the past two years. Our main vet is Dr. Korvist, and she has treated our 9-year old dog through 2 major operations, always presenting us with the choices in the most sensitive manner. She always leaves us her personal cell phone number just in case we have any questions or concerns. And the follow up care has been so attentive for our canine member of the family. All the staff we have encountered mirror this commitment to our very special dog! read more

I am not a huge fan of this place. They'd been seeing one of my cats for thyroid issues for a few months and things were ok. The doctors took their time to explain things to me and it was alright. Then the cat stopped eating and drinking over the course of 3 weeks and was rapidly losing weight. I took the cat in 3 times and each time, they gave her fluids, drew blood but didn't see anything that would explain her not eating/drinking. They told me to keep giving her her thyroid meds, give her some soft foods and sent me on my way. I was desperate at this point and took her back a 4th time. They finally sent me over to a local animal hospital. On the way there, she had a stroke and was unable to move her back legs. We ended up having to put her to sleep at the emergency clinic. What bothers me was that the emergency vet said that it was common for cats with thyroid problems to eventually have organ failure - Emergency vet speculated that at some point in the last few weeks that her kidneys were 'blown out" and failing. If this is common knowledge - why didn't Northbrook Animal Clinic think of it? We agonized and our cat suffered for weeks... WEEKS! Shame on me for not knowing any better and not getting a 2nd opinion right away. Shame on them for not recognizing that a senior cat who has lost half of her body weight is in serious distress. read more

Just had my first visit with Dr. Korfist. My dog is starting to develop arthritis and she was great with him. Had to go back the following week because he was taking longer than usual to recover from his flare up, so Dr. Korfist did some X-rays and explained the results with me. She gave me her medical opinion and then asked what I'd like to do. I liked that her approach was very conversational. She did a great job balancing her findings with my financial concerns and coming up with a few options. The front staff was kind and courteous as always. read more

This review is strictly for the front desk staff and Dr. Scott Jones. (I actually had a bad experience with the two other vets in the office, but this was years ago, so I don't know if they have since changed.) Dr. Jones is awesome. Best.Vet.Ever. Probably a dog whisperer. We've been seeing him for about 7-8 years. My dog has had allergies and skin issues, but he hasn't had any major surgeries yet. I have never had an issue with the front desk staff. They seem very professional and courteous. I just called in to talk about a tooth cleaning estimate I had received from another vet, and the woman who answered the phone was really knowledgable and nice and answered all of my questions. Speaking of the front desk staff...the last time I went to their office, I brought along my 2.5 yr old daughter and 1 month old son. The playhouse kept my daughter entertained and I covertly nursed my son in the waiting area. I didn't feel weird at all to be doing that there. read more

I want to start this review by saying that leaving this establishment was the best decision for my family. My furry child has not had an accident at our new vet. EVERY time I brought my beloved animal here he would have an accident in a room or in the lobby. SINCE SWITCHING VETS MY BELOVED ANIMAL IS NOT SCARED AND FREE OF ACCIDENTS... The front desk was ok, not very friendly. The receptionist is as flat as a pancake. If you requested a call back you never really got one. I had been going to this vet for years and never got a discount on any services which I think they could have accommodated. The Doctors Peters- great girl love her way of examining as she got down on the floor with our animal. She seemed to care about her job unlike the other two women doctors. . Dr. Jones was great, but never available. In dealing with Dr.'s Korfist and Dr. Vogl, I would say that their egos take over. These two Dr.'s didn't like answering questions . I would not say these people love what they do. It seems more about the money than the love of the animals they deal with daily. These two Dr.'s had a tone that was accusatory when I asked about a medication. They had sent me to a specialty vet who originally filled this script. In this particular appt obviously the records weren't checked because they would have figured out the first script was filled elsewhere. These two women just seemed to have an attitude I was no longer willing to tolerate. Be careful what you say as you may receive a letter in the mail...... So happy to be done with this place. There are so many other options of great vets in this area. read more

I have been going to Northbrook Animal Clinic for 20 years. Dr. Needleman and Dr. Jones were a great combo. Ever since Dr. Needleman retired the practice has gone down hill. My problem isn't with the doctors it's with the front desk staff. It's difficult to schedule appointments, call hold time is ridiculous, you often get a busy signal when calling, staff can be rude and not customer service friendly. They make mistakes and do little to apologize or accommodate for their errors. Unfortunately, this reflects on the whole practice. There are several great vets in the area and no deserves to be treated poorly. read more

From this point on I will only allow Dr. Jones or Dr. Korfist to see my dogs. They are wonderful, caring, empathic, and truly care. I do not feel that way about the other Dr. working in that office. I had a terrible experience today and if it was not for Dr. Jones and Dr. Korfist, I would be changing animal clinics. read more

I have been taking my animals here for 8 years or so. Both of my dogs see Dr. Vogl, but have seen other vets when I need an appointment quickly. They always seem to be able to fit me in, the vets are professional and seem to be very knowledgeable. The staff is great (very friendly), and I love that I can schedule an appointment with a vet tech for routine care (ear cleaning, toenail clipping, etc.) read more

I have been going to Northbrook Animal Clinic for many years. I just left the office today and thought I would put a shout out for them. Dr Jones is the BEST. He is kind and patient and all of my animals have loved him. Great at diagnosis and amazing advice. Dr Korvist put my 20 year old cat to sleep in May and could not have been kinder or more considerate of our feelings in that horrible and stressful week of making that horrible decision. The desk staff and vet techs are all professional and courteous. I have never had a bad experience in all my years. They will care about your pet almost as much as you do!! read more

Northbrook Animal Clinic, specifically Dr. Jill Korfist but including all the techs and front office staff, have supported me and my kitty who had a complex set of conditions, through thick and thin. They have always been accommodating, sympathetic, and especially skilled in managing his multiple issues. We finally came to 'the end of the road' and their sympathy and support was beyond a profession level and extended to the personal. I would never take my pets anywhere else, I can't sufficiently express my gratitude to everyone there. read more

The reviews by Mark F and Melissa are quite accurate based on my experience today with the office staff. I have taken on of my dogs to the clinic in the past to see Dr. Needelman and was pleased. I have a new dog and needed a protective cone and called to see if I could buy one. Note, these are non-prescription and can be purchased at any pet store. I happen to prefer the types used at the clinic. I spoke to a staff person who after several minutes going back and forth told me that they would not sell me a cone unless the dog was seen. When I questioned why this would matter and the person was quite curt. I checked with another clinic just down the road and they were happy to accommodate me. Needless to say I will not be taking my new dog to Northbrook Animal Clinic but will go to the other clinic as they care about the customer! read more

My very old and very sick cat was dying Sunday (Easter). I knew it was her time but I knew that Northbrook Animal Clinic was closed for the holiday. I could have called a 24-hour open clinic on Easter Sunday, but I waited until opening on Monday (I trusted NAC to do the best thing for my cat) and told the receptionist of the issue. She could not find my cat's record. I was on hold. I KNOW this clinic treated my cat for a bladder infection. I practically begged her to find her record. When she could not, she referred us to Pearl (turned out to be a blessing as they were so compassionate and kind to me and my cat) and did not even offer an appointment later in the day. My family can attest that our cat was treated there. The lack of compassion cannot be easily forgotten. read more