Quoted a "quick fix," performed unauthorized work, charged $530, and refused to explain the bill…read more I would strongly caution women in particular before coming here. Very rude and dishonest about charges. If you don't understand car repairs, you could easily be taken advantage of. I have no doubt I would have been charged even more if I didn't know how simple this repair should have been. Unprofessional, unauthorized charges, and extremely disrespectful behavior. Before bringing my car in, I clearly explained the issue: a specific electrical A/C problem (turning on/off). The system was already working and recently serviced. I made it clear I only needed a quick, straightforward fix with no unnecessary servicing, and that I would not bring it in if he planned to service the whole system.Chuy said he understood and that it would be a quick fix. The only charge I authorized was a $150 diagnostic fee. Despite this, after I dropped my car off, he performed and charged for an A/C service I did not authorize, along with additional unapproved work. On Tuesday, he called while I was rushing to class and told me I could not call him back shortly after, forcing me to have my dad call. After that, he avoided communicating with me and instead kept saying, "I talked to your dad," even though I repeatedly asked him to speak directly with me. By Wednesday, the issue still wasn't fixed, yet I was already told it would cost around $300. He later said the repair would take less than an hour, but my car wasn't ready until Friday. When I picked it up, the total was $530, meaning $380 in charges were added without my authorization. He provided an invoice, but it did not include a clear breakdown of labor vs. parts and was sent to my dad instead of me. When I asked for an explanation, he refused and said, "Let's call your dad, he can pay the rest." Even while I was paying with my own card, he asked if my dad was going to pay and told me I was being "emotional." He then said, "One day you're going to grow up and learn..." I also noticed multiple 5 star reviews describing him as "honest," which is difficult to reconcile with my experience. If you don't have a strong understanding of car repairs or pricing, I would be especially cautious and make sure everything is clearly authorized and itemized in writing. This raises serious concerns about: $380 in unauthorized charges Unauthorized services despite clear instructions Misrepresentation of cost and scope Lack of itemized billing Refusal to communicate with the actual customer Dismissive and sexist behavior This was a simple repair that should have been quick and affordable. Instead, it took 5 days, cost $530, and involved unprofessional treatment.I would strongly recommend going elsewhere.

Was very disappointed with the work on my brakes, my lug nut and stud was stripped, and bent left…read moredangling. I would have not known until I purchased 4 new tires. Disappointed as in when calling them, I asked can they remove the lug and stud that was damaged, I am not asking for anything free, I already purchased 4 new tires.I wanted them to take off what they had broken. And they would not, I had no other work done. He was the last to remove and replaced back when I paid for that service.( changing brakes) Did not pay him to damage and not honor what he clearly messed up. I really believe he did that because I told him I would purchase my tires somewhere else, Because his price was way over charged. Beware lady's being taken advantage of. Not a business i would reccomend. And if you do go there have your work check by someone else because they are not very reputable.

We were traveling from Orange County heading to Weed to spend a few days when the engine light of…read moremy suburban went on. The car was also making some clicking noises. We had the car towed on Sunday night and brought it to Perry's after my nephew researched their website. On Monday we were there at 8am and to our surprise there was a line of people already in the office. We figured we had no chance but the fact that they were super busy was a good sign. Amy took care of us and said they were super busy but would get someone to do a quick diagnosis. Jeremy, the Manager, stopped everything he was doing and provided us with a quick diagnosis and our options. The car had not been serviced in a while And it needed a new transmission. Expensive but the fact that Jeremy took immediate care of our needs and provided options plus we felt so comfortable with the way he handled it. The rest of the staff were very friendly and super helpful. It's a bummer that our car broke down but I am thankful for repair shops like Perry's who are honest and handle their business with integrity and care for the people that get stranded in the middle of no where while traveling on vacation. Keep up the good work! Yazmin Ranger

We need more than five stars! Knowledgeable, honest and kind. We have a car that is new to us…read morewith crazy problems and this shop is helping us work through them. So grateful. Honesty feels great in a mechanic!

I can't thank Mike and his crew enough for finding a rare-size replacement tire for my car when I…read morewas getting close to being really desperate. It was Sunday and I was going back home to the Bay. Suddenly my tire got flat (first time in the past 8 years) so I had to tow the car and spend a night in Redding since no shops were working at the time I got to the city. Monday morning I called a bunch of shops and was told over and over that they can only get me a tire the next morning. I called Mike as well and was told the same but somehow they actually found a tire and called me back. So in a couple of hours, I towed my car to Mike's and was greeted with a family-like atmosphere like they've been working on every car of my family starting from great parents. In just a half-hour the car was fixed, checked, and good to go. I had a bittersweet moment when leaving the shop and hitting the road on my way home. I will definitely drop by next time I pass by Redding just to say hi. Overall, If you ever have any issues with a car and happen to be near Redding, this is the place to go. This is one of the rare Auto Shops when mechanics actually look deep into the issue and try to fix it instead of simply suggesting to swap a part. They really CARE. Thank you, Mike! Cheers!

Friend of mine recommended Cary's I frist brought my Honda CRV into Cary's for tuneup I have close…read moreto 200,000 miles. The turn up was great just what my car needed, spark plus radiator cap, very inexpensive. I've been back to Cary's 3 other times Mike is always upfront and honest about the repairs. I recommend Cary's to my friends and family.

Trustworthy and knowledgeable - I trust them with all my auto repairs. Their prices are reasonable…read moreand they do good work!!!

My husband and daughter went on a camping trip. Our camper van broke down and had to be towed to…read morethe nearest auto repair shop. Fortunately, it was towed to Quality Auto Repair. My husband met Frankie, the owner, and talked to him for a while. Frankie and several technicians test drove the van and checked all possible problems. It turns out that nothing was wrong with our van. STRANGE.... My husband was very happy with the service he received. He appreciated the honesty and integrity's of the business. He recommends getting any repairs if you're in the area. Support local business.

We had an excellent experience with this mechanic. He came out for a roadside repair the day after…read morethe Fourth of July, which we really appreciated since many places were closed. He arrived promptly, was friendly and professional, and took the time to explain exactly what was wrong and what he was doing to fix it. His pricing was very fair and reasonable, especially considering it was a mobile roadside service on a holiday weekend. He didn't try to upsell us or recommend unnecessary repairs--just honest, quality work. Most importantly, thanks to his repair, we were able to make our three-hour drive home safely without any issues. It's hard to find someone who's knowledgeable, trustworthy, and genuinely cares about helping people, but that's exactly the service we received. I highly recommend him to anyone who needs a reliable mechanic

Awesome and convenient oil change! They came right to the house and changed the oil right in my…read moredriveway. And for the price you can't beat that convenience. We're kinda stuck at home due to a surgery and this was a life saver! Thanks guys!

James was our mechanic and we had computer problems with our Audi. I was very impressed with his…read moreefforts to help us but we ended up having to be towed to the dealer in Sacramento. Audi has a monopoly on computer issues and I will never buy an Audi again. However, if I ever have trouble near Redding, I'm going to Richard's automotive and I'm going to track down James. NEVER BUY an Audi!!!!!!!!

350 miles from home, blew the steering high pressure hose. This also happened away from home some…read moreyears back and it took 3 days to fix, tow fees, taxi,, rental car and hotel. So its a van and you can't even see the part with the hood open. With no friends, relatives or any contacts in Redding. It was really stressful and depressing, so i asked the tow dispatcher where to take it, and i misunderstood him and called Richard's, they said they would make room and they fixed it in 2 hours, so who does that, I'd still be on hold with ford's service department. They were kind and efficient, and I highly recommend them.

Let me share you my story…read more We were on a road trip from the SF Bay Area to Seattle and back. That's about 2000 miles (probably more including the side trips). Needless to say, I had our diesel BMW X5 checked before leaving the Bay Area. When we got to Redding, CA, the dreaded check engine light (CEL) came on. So, we were frantic not knowing what was wrong with our car. Also, we had no idea what shop to go to. Can we find somebody knowledgeable and with the right equipment to work on a diesel X5? Can we find somebody honest enough who'll tell us exactly what's wrong and not charge us an arm and a leg? The universe must have been on our side because we found Steven, the manager (or owner) of Angelo's Classic Import. With Steven, all our fears were gone. They have a very updated shop with all the equipment needed to diagnose our car's problems. We found a very honest person in Steven who charged us honestly. (Turned out the issue was minor and he charged us only $20!) How I wish his shop is in the Bay Area because I would drive the whole length of the Bay Area just to have the privilege of me becoming his client for life! Try his shop and I'm sure you'll experience the same type of excellent Customer Service as I did! Thank you Steven for your service!

Such a wonderful place to take your car! Excellent technicians who provide thorough services to…read moreyour car!

R&R Auto repair is the best in town especially if you have to get that silly interlock device…read moreinstalled. They were there for me when I was in a pickle and won't take my business anywhere else when it comes to my car... these guys care and are all about customer service !! Thank you guys ! K

Is the owner, Rick, charming? Yes. Does he explains everything in detail. Yes. Does he change…read morethings without contacting customer. YES. I had R&R rebuild my 1991 suzuki sidekick. $9000. They sent the engine to A & I. So initially when I decided to do this little adventure with Rick and Kevin all was well. I mean there were some red flags, like not getting back to me ever, everything taking FOREVER, and a bit of the mansplaining but I let it slide. When we started the rebuild Rick wanted to replace the clutch. He had a certain one in mind which was higher performance. We also assumed new alternator and starter as both were failing. So I called every few weeks and it was taking a while and then the day finally comes and we go get her. Rick shows us some stuff and off we go. We are supposed to put 500 miles on and come back. We get home and park. There is oil dripping out everywhere. I call and they tell me that they started it without an oil plug in and it blew clean new oil all over the engine. No, they didn't clean it up but I can bring it back and they will. Next day I try to start it to do that...won't start. When it finally starts it is making a horrible squeal. Shut it off immediately. Call Kevin and he says I should have it towed in. I should. They came and got it after I was like nope dont think so. So before they come get it we are looking under the hood...they didn't replace the old ass starter, the alternator ( original 1991) or the clutch. I ask Rick about clutch and he says to me, i couldn't find the one I (he) wanted. Im like wtf. I ask about the other things and he says if we did all that it would be too expensive. So I want these parts replaced. I think asking the customer WHILE YOU HAVE THE ENGINE OUT might be your play but Rick didnt think so I guess. So my partner goes down to shop and says hey...we want the new parts but we dont think we should pay shop time just pay parts. This is because, again, they had the engine out, they could have called us to ok parts or not but chose not too. The next week I talk with Rick about a time line, he says has to order parts. I call the next week he says parts will be in Tuesday. So I call back (parts should have arrived Tuesday I call wednesday). Kevin says it will be three more weeks. I ask why and he talks about getting it back on the lift etc. I mention to Kevin what Rick said about parts in by Tuesday so why 3 more weeks and Kevin gets upset says he can have Rick call me but I noped out of that because at this point Rick is being a dick about the whole thing. So Kevin calls my partner the next day to say car is ready. No idea what happened to 3 weeks because he didnt call ME about MY vehicle even though I am the only one who has signed anything or paid anything. Whatever. I call Kevin back to get the total.... $960...wtf? Partner calls Rick and he literally has a little tantrum on the phone (it was on speaker phone):and says fine you dont owe anything. I would have left it there but my partner went down and paid for the parts that they jacked up (doubled) the price on. So my take on the whole thing is that Rick and Kevin are nice if you never challenge them or ask them to take responsibility for anything they fucked up. What a shame. Hard pass on this place.