Projected 60min, took an hour and a half, annoying but tolerable. Ordered 8$ worth of extra toppings that wasn't put on the pizza. The Works was a tasty pizza, tasty garlic crust was just basic crust. Veggie in thin crust was very sad. For what these pizzas cost, and for the meh experience all the way around I'd spend my money somewhere else. When I ordered I added the tip, when the driver showed up and handed me a receipt to sign there was a spot to put an additional tip and asked me to total. Pretty BS if you ask me. read more

Said it was going to be a 45 minutes wait and got it 2 hours later. Called twice and the girl that answered the phone was very rude after calling after it had been an hour and then again after it had been 2 hours. read more

Ordered a delivery here.Was told it would be 45 minutes.Arrives at my house in just under 2 hours.Room temperature.Not going here again.

On December 20th, 2025, at 6:58pm, I ordered a large hawiaan pizza and two orders of breadsticks for delivery. I was told 1 to 1 and a half hours at 1 hour 50 minutes I called to find out where our food was. I was told that they tried to deliver our food but were unable to deliver our order. I then asked why it was unable to be delivered and "the manager" stated that they tried to call me, no one ever did call me and I can prove it. The "manager" could not provide a reason the order was undeliverable. I then told them that my husband would be coming to pick it up and that they needed to make it right by refunding part of our order NOT all just part of it for the inconvience (not being nasty at all). The "manager" stated "I am canceling your order. Go somewhere else." When asked why he said "You are being rude." I told him he had poor customer service skills and hung up. After having the worst experience, I have ever had at the Hubbell Northern Lights and being told to "go somewhere else," the Altoona Northern Lights store went above and beyond their duties to make our night better. The guy who answered the phone initally told me my order would take a half hour, after explaining the situation at the Hubbell store, he quoted me 20 minutes. This crew at this store rushed our order and had it ready for us before we could even get to the store. As soon as our food was done, the guy who took our order called me to let me know it was ready. Our food was fresh and hot even after the 10-15 minute drive home. The crew at the Altoona store just made the whole situation better and I am so thankful for this crew tonight. They even gave us information on how to get ahold of corporate to file an official complaint. I will Always go back to the Altoona store and do pick up before I EVER go back to the hubbell store. read more

very kind and helpful while ordering on the phone. pizza was good, it could have been warmer but i know that happens with delivery. but delivery was pretty fast (around 40 minutes to make the pizza) that good as well! read more

Stopped in to grab a bite today. Very disappointed. The food was lacking flavor, server/cook was not engaged, and the atmosphere lacking. I'm giving two stars because I ate what I ordered, just not tasty. I don't recommend. read more

Ordered a pizza at 5:45pm, was quoted 55 mins. An hour and 20 mins later, I called and they told me it was coming out of the oven so I said okay. Waited another 50 mins and called again and was told it's going out the door after I was put on hold for 5 mins. Told them I wanted to cancel my order and the lady said okay and hung up swiftly. I enjoy their pizza but not enough to put up with the grief. Rather just watch them go under for all I care now. read more

Was told 45-60 minutes for delivery on a Tuesday night. Just passed the two-hour mark and still no pizza. When it finally arrived, we had to re-heat it in the oven. How is this place still open? read more

Bland food, very greasy, and expensive! Doesn't leave you feeling good in any way. Not going to order this again, honestly should have just gone with a cheaper chain because at least it would have had flavor and not put a dent in my wallet. read more

delivery serve slow. phone customer service is the worst. hung up when i ask how long it would be read more

If there was a way to have 0 stars they'd get it. Told me 45 minutes, been 2 hours now. When I called 30 minutes ago they said it was just coming out of the oven. So, that means it already sat there that long, and still at least 20 minutes to go. If you order from there, you're an idiot. read more

Really good pizza and wings. Last time I went to pick up, they had forgotten to make wings and I had to wait. No discounts for national pizza day. I live in an area with limited pizza competition, you'd think they'd give a discount on good size pizza orders, but no. read more

I placed an order and was advised 45 minutes for delivery. After an hour and a half I called to find out the status. I was left on hold for over 7 minutes before I hung up and called back. They said they were short staffed and doing the best they could. I understand that but she tried to tell me the time wasn't guaranteed and made it seem like I was out of line for even asking for a status. Will not order from there again. read more

I have never been so disappointed with food delivery. I two months ago we ordered. 45 min past expected delivery time I call the store x3, no one answers. 20 minutes later my pizza shows up. We decided to give Northern Lights in Altoona another try. Maybe they were extremely busy. A half hour after expected delivery, I call. Man apologizes and I say we'll continue to wait. Call number 2. Man apologizes again and says pizza is out for delivery. Pizza shows up 1.5 hours late,cold and burnt. 3rd call I am mad and asked for my money back. They did grant that. The only reason for the 1 star. Will never use Altoona Northern Lights again read more

Pizza is amazing when it is delivered warm. Ever time I order delivery it take over 2 hours when my estimated time is 60 minutes. Do not order delivery unless you want to wait hours to get your food. read more