Not one to leave reviews, but if your an automotive guy looking for tools, save the trip and go to harbor freight, the store had so many empty shelves and aisles read more

I order an item and opted for curbside pick up. I got the email shortly after that my item was ready. The next day (Saturday) we arrived to get the item. I parked in the curbside pick up spot, gave them a call, and they said they'd be out shortly. I waited 15 minutes and called again, they said they'd be right out with it. I waited another 5 minutes and walked in with a mask and got it from the cashier. The product was great, the cashier was friendly, I had just hoped not to have to go in with all the maskless people. read more

I called the store and a young woman picked up and was most ignorant know it all person even though she had no idea what she was talking about. (I was trying to see if they sell individual caps to a Stihl weed eater head as mine slung off when using) I finally asked her to go get someone else and she refused to saying she worked there 9 years and knows everything about what they sell. She continued to mouth off until I just hung up. Sounds like she has gotten too comfortable with her place there and needs to be let go. Good riddance! read more

I purchased an $85 hose for my power washer that busted immediately when I went to use it. I did not try to use this hose again and when I went to return it and they were extremely rude claiming I had "used and abused" this said hose which is absurd. They would not let me return it because I was TWO days out of the return window. In general this is ridiculous and especially during these times. Will not recommended this establishment to anyone. read more

The last 5 times I have went to this store the items i was going to get are always out of stock. Maybe you should up your Inventory.

I was let down by how the store manger, Chris, was uneducated and seemed arrogant. As a female, I was treated poorly and he made me feel as if I was not welcome. He was too busy at first to even help me, and acted as if I was bothering him. As a female I recommend not going into this store. I also noticed, the store manager putting other employees down and critizing them in front of everyone. Not sure I will go back into this store if I seen him again. I was truly uncomfortable and discriminated again by this person. read more

Friendly faces eager to assist. The stir is well organized and clean. It's in a good location, close to my accounts. In my humble opinion, NH can't be beat. read more

I needed a replacement pressure washer motor for my home use unit. It was 420 CC engine. Northern tool had sent me a flyer and their price was less than Harbor Freight with the best coupon. I decided to go to my local store number 555 in Madison Tennessee to buy the engine. I called ahead and spoke with Frank who assured me they had some in stock and to ask for him when I go to the store. I went to the store and sure enough I found Frank and he got an engine for me. He explained that it was the cheapest one they had and they only sold it to Complete with Harbor Freight. Being that it was the cheapest one they sold and was only a 500 hour rated engine he suggested the $79.99 extended warranty. I let him do his spiel and took the sheet of paper but I had no intentions of buying it. Frank brought the engine to the register for me on a cart. When I got To the register, Gabi my sales associate, asked to see what the paper was. I told her it was an extended warranty that I did not want to buy. She said she still wanted to see it. I obliged and gave her the paper. She explained that they did not have a return policy on gasoline engines even if they were still in the box. That once I went out the door with it it was mine and I could not return it. I was unsure if it would fit my application exactly as I hadn't taken the pressure washer apart yet. I ended up buying a $49.99 one year extended warranty so that if I was wrong I could at least bring it back. She completed the sale and then told me my Engine would be in soon. I explained to her it was sitting on a cart in front of me. She said she thought it was a special order because the white piece of paper is what special orders look like. She asked a nearby manager how to cancel the sale and they explained that she would have to email them so that it could be refunded. The only way to move forward was to re-run the sale again. I chose to do this on my credit card instead of my debit card so I wouldn't tie up so much money. She said my money will be refunded tomorrow and it's not that big a deal. She said she was sorry for the mistake but that working two jobs was really getting to her. I used my credit card to purchase the engine and went home. I watched the charges and both of them cleared on both cards. The following Tuesday I returned to the store and spoke with the manager who had told her to email the issue to them. The manager was helpful and said she would go email again right that moment and she did. I waited until Friday, a week from my original purchase, to call the store again. Who should answer the phone but Gabi! I Explained who I was and asked her if she remembered the sell and could find out the status of my refund. I reminded her that she told me I would get my money back tomorrow. She explained that sometimes with larger amounts it took longer to get a refund. I asked her to quantify what a larger amount was. She said over $250. I suggested that maybe I should call my credit card company and explain to them that it was a fraudulent charge so I could get my refund in a more timely manner. This agitated Gabi a great deal and she said that their company did not steal for me. I explained that I had Never accused them of theft I just thought it might be a method to get my refund in a more timely manner. I thanked her again for her help and I hung up. This problem would not have occurred had she just listened to me in the first place when I was in line instead of making assumptions. I have yet to get a solid answer about how to get my money back. These employees must get some compensation for up selling warranties. I should have gone to Harbor Freight. I never intend to do business with Northern TOOL again in my lifetime. read more