They lock the doors 2 hours and 30 minutes early to get out of work early and don't get me started on the service is not very good they have many lies blocked off so go visit lowes instead of Home Depot read more

Asked the cashier in lumber to call someone for the cutting machine, heard the call go over the intercom. No one came. 3 other employees walked past me on their way to the restrooms and asked if I needed help. Sure, we'll get someone for ya.... Stood there for 10 minutes. No one came. Should have just drove to Hendersonville. read more

Understaffed, they don't answer the phone. When you do get someone they put you on an indefinite hold.

Kevin in the Pro Dept is amazing and in my opinion, he is stellar! Went to 5 other Home Depot's and looking for a certain Dewalt tool that each store claimed they had. Not one employee would give me any more than 5 minutes of their time, nor would they look for it. Got to the Madison HDepot and met Kevin. He called around to the other stores, tracked one down, had it shipped to my house via UPS. Took him a few days, but he found it. Not only did he do that work, but he followed up with me afterwards. Amazing customer service! read more

No one in the store is helpful at all. Save yourself the time, order online. I do not have to worry about terrible customer service while ordering online from another store. I have a feeling that's why stores like Home Depot are eventually going to struggle, they do not assist the customer at all! Left 10 minutes ago. I asked the lady in appliances if they carried chest freezers, to which she answered no they did not carry them. I walked one aisle over and found one chest freezer and one upright freezer. I promptly let her know where they were so she could be better equipped to assist the next customer! Terrible service from an associate that should be thankful to have a job in these times. read more

I bought one of those three wheel dollies online and I couldn't put it together. I went down to Home Depot to see if they could help me. It took them fifteen minutes to put it together for me. They did a wonderful job and they were all very polite to me. I will shop there again. read more

WORST HOME DEPOT IN THE ENTIRE US, AVOID AT ALL COSTS!!!! i've had them giveaway and also lose prepaid items that I went to pick up and then not have any replacement items for me and it has taken basically me throwing a fit to get them to do a refund. I tried to do an exchange today and it took three different cashiers to tell me to go to the service desk where the service desk help her at first refuse to help me and then when I tried to do an exchange he returned everything and put it back on my credit card and then wasn't going to let me purchase the new items that I wanted to purchase. I will gladly pay triple the amount at any other hardware store or at Lowe's to avoid this disaster and poor excuse for a store. read more

We came to Home Depot at 5pm on a Friday evening to buy a Christmas tree. No one was outside to offer assistance with the Christmas trees. We selected a tree and went back inside to ask the associate at the customer service for assistance and she stated she would call someone to help us cut the tree. After waiting 10 minutes, we went back to the same associate to ask for an update. At this point, she THEN called someone to assist us at which point we were told that tree cutting services would not be offered until the following morning. This is ridiculous. read more

If possible avoid this Home Depot of your shopping for paint . The associate Kathy seems to be bothered if a customer needs paint or stain tinted . She was very unpleasant . Kathy was tinting stain for us , she got it on her and the counter . She proceeded to make obnoxious sounds , grabbing paper towels and wadding them up and throwing them back on the counter . She really seemed to be bothered by having to tint the stain . Just not necessary behavior . Poor customer service would go out of my way to a different location if I have to deal with the paint department and she is working it . read more

Very helpful staff that made our purchase of flooring and truck rental experience great! read more

The Home Depot - Hardware Stores Near Me - Madison, Tennessee

I have had amazing experience with the paint center. Both ladies that helped me made great suggestions on color choices and sheen. My front door and walls look great! read more

If I could give this store a minus 5 stars I would. I placed an order for someone to come out and measure for blinds from H.D. at the beginning of August 2017. People were supposed to call me to set up a time for measurements within a 48 hour (I believe) time frame, that didn't happen. I had to call them to see if they forgot about me. The guy comes out and was very nice, he took measurement and left. I went into this store on August 26 to shop around and pay for my blinds. I was told by the young lady that someone would call within the next few days to schedule installation. Once again, no such call. The next week (the week of Aug. 28th) I had to call 5 times to get someone to call me back with an update on my blinds!! Finally someone calls me and says they will be out the following Tuesday at 10:30 (September 5th) to install the blinds. I wait until 11:00 and decide to call the installer (thank goodness I had his number). He explains to me that the store should have called me explaining that the blinds HADN'T EVEN BEEN CUT YET!!!!!!!! I received no phone call from the store so the installer explains that his guy went there and they hadn't cut the blinds yet. He asked if he could call me back with an update. I wait another thirty minutes and he calls me back saying that his guy finally picked up the blinds but when he went to measure them for accuracy they were wrong. He told me that he felt bad about the entire situation and is having his guy wait until they cut accurate blinds, then he will be by to install them. An hour goes by and he finally arrives with my blinds. They are all put up except the French door blinds in the kitchen. As he's putting them up he says, "I have some bad news, these blinds are to short for the doors". At this point the anger inside of me boiling....this is absolutely unbelievable!!!! He apologizes and says that he will put a work order in for me and they will be back out to install the correct blinds. Well that was September 5th, it's now September 18th and I have had absolutely no phone calls pertaining to my blinds......blinds that I paid $430.96. Working with Home Depot is like having a second job and the people running the show are 1st graders. This has been exhausting, aggravating and extremely time consuming. I have been trying to get freaking blinds hung while I'm at my own job!!! Executives at Home Depot, please contact me in hopes to fix this debacle. This had been an absolute mess and if this is not taken care of I will no longer shop at Home Depot. read more

I own a paint company. Every time I have ever gone to this store the people have been rude, slow and overall not very helpful. It's surprising because usually the other Home Depot's I've been to are great. The Hendersonville location is an example of a very well one paint department. read more

Don't order to pick up... took about 40 min to pick up at customer service... they r slow and can't get things right... I don't recommend it... it's a big waste of time read more

Went to get wood and supplies to build our porch and had such a great experience. Dominique (spelling?), Patrick and Jordan took about 45 minutes out of their day to help pick out, load, and unload concrete and all of the lumber. Patrick then noticed one of our trailer tires was low and put air in it for us so we could safely make it home. 10/10 service. 10/10 pricing. 10/10 quality of employees. Thanks y'all! read more

Went here because we needed an item for our leaky tub faucet. They were fast and friendly! Even though we forgot what we needed to bring to the store. We will be back at this Home Depot for sure! I highly recommend this place! Even if you have had a horrible experience with other Home Depots! Don't go to the Hendersonville one tho! lol read more

I am remodeling a home and am a Home Depot regular. Each department deserves a different rating and that is what I am going to do in this review. 1Rental - I have only received good service there and would give them a (5). 2Flooring - I have received great service there and would give them a (5+). 3Paint - I have never been "fully" satisfied with my experience there so I go to Lowes for my paint so (1). 4Appliances - OK but they don't get excited (4). 5Electrical - great helpers but fair stock (3). 5Plumming - Borderline and I usually end up at Lowes to get what I need (2). 6Lumber - decent quality but lets not get excited and great help (4). 7Windows - good to great quality but unfortunately you will probably have to order to get what you need which take forever, usually 2 months in my experience (3). 8Installation - this applies to all home depot stores, anything with an installation cost I would NEVER, EVER have Home Depot do. Some are great but when you get a bad one... You will be promised the world and never know who you will get. I had a 3 day job take 3 months and I was so pissed at Home Depot because they did little to nothing to correct the situation and I had to do all the cleanup after they had charged me for cleanup that I didn't shop there for 1 year. read more

The Madison Tn. store in N. Madison has some great employees and some real turds. Sometimes I have a hard time finding help, but that is what I find in MOST retail stores today. I just expect lousy service everywhere and I'm pleased when I find good service. At H.D. Madison I find both Be prepared to help yourself. read more

The man in the tool rental department is incredibly condescending and if you're a female, he'll talk to you like your stupid. Pretty obnoxious experience, not going back. read more

Usually has what I need and don't have much trouble finding it. The staff are friendly and helpful. Lowe's is just down the road as an alternative for a hard to find item. read more

Well I was going to go to Lowe's which is further away since I live right behind The Home Depot. Well from now on I'm going to Lowe's. All I wanted was a key made and a spool of speaker wire for home theater. I get a guy to get the key started and I asked where the cable was. He sent me to an area where the cable was not. Then another employee sent me to another area where the cable was not, Finally a guy that did not even work there told me where the cable was. So I go back to the key area and not only was the key not done there was another employee on the machine working on another customer's key. I did not give this guy a hard time because it was not his fault. He was aware by my facial expression that I was not pleased and took care of me. This is why there is a second star. At least one person on duty was not a complete idiot. From here on out it Lowe's for me. You know when I walked the store had far more employees than customers. Now I see why! read more

Tom in lighting was helpful to me on the phone and then helpful to my son when he went in to the store. Thanks for the assistance.

A few weeks ago, my boyfriend and I decided to go to Home Depot to check out Christmas tree. Despite it pouring rain outside, the employees of the garden center were dressed head to toe in yellow rain gear to help anyone needing assistance outside. After initially checking out the trees, my boyfriend and I opted to leave as we didn't want to purchase a tree without seeing how it looked untied. It appeared all the trees were already tied up for easy pick-up. As we walked to our car (in the pouring rain), one of the employees, Will, ran up behind us with an umbrella and continued to walk with us holding the umbrella over us so we didn't have to be rained on. He was not prompted. He was not under any direction. He just did it. We couldn't believe how kind of him that was. We began talking about how we wanted a tree, but opted not to because we wanted to be able to see what it looked like after being tied up. He goes, "Oh! Well, let me help you. I'd be happy to do that for you. Let's go back over to the trees." For the next 20 minutes, he generously assisted us in looking for the right tree, all the while giving us useful tips on how to treat the tree once at home. Upon purchase of the tree, two other guys helped tie the tree on top of our vehicle, again, in the pouring rain. They took their time, making sure everything was secure. When we were ready to leave, we offered a tip. They kindly declined saying that they don't accept tips!! We insisted, but they once kindly stated it was their pleasure to simply be of service to us. We couldn't believe it! These guys went over and beyond for us on a day that I'm sure they would have rather stayed home in their comfy houses outside of the cold and rain. Yet, they were working in the rain and were so generous and kind. THANK YOU Home Depot Madison! You guys have won our business for a lifetime. read more