2nd time used this servicer professional from beginning to end and was very appreciative of being able to come at such short notice

They R highly rated on yelp.. 2 service calls later, & a $405 dryer repair on a 5 yr old speed Queen.. Noise still persists Now Going with Jim's Appliance Service in Orland They R very reputable & honest. Side bonus they have excellent customer service/listening skills. I initially was able to tolerate rude interactions w/ Juliano , ( as long as the work was good) needless to say it wasn't. The problem got worse after Chris the tech's 1st visit. 90 day warranty 2nd visit seemed to remedy.. 8mths later, I'm back where I started.. read more

Dismissive over my concerns and charged a flat rate not matter how easy/difficult the job was. I hired someone else

Great Experience The team at R & J was great to work with. Richard was communicative and attentive to my needs. He got here and explained in detail what he felt the issue was and once he figured out the issue, he advised me and then I decided on next steps, which of course was for him to fix my refrigerator. I will be using their services again in the near future. I didn't do much shopping around because I was in dire straits but I am confident that they provided me with a great value. read more

They are the absolute best. Whether it is microwave, washer, dishwasher, etc. they get the work done quickly and it is always or the highest quality. read more

I found R&J to be highly responsive and very capable. Not only did they respond almost immediately, they kept me "in the loop" on next steps and progress along the way. They solved my problem very quickly. I would not hesitate to hire them again and I highly recommend them! -Roger S. read more

Juliano was super responsive and kind! He got a technician out to me the same day. Chris, the technician, was super knowledgeable and gracious when he explained to me what was happening with the dishwasher. I would highly recommend again and again. read more

We hired R&J through a third-party service company, so I won't even talk about the service charge for the initial call as that may be different if you hire them directly. The tech who came out was super nice and looked at our Bosch dishwasher, explaining that we could have the clog "flushed" but that we should probably replace the motor to get the best results. I went ahead with it, at a cost of over $400. He tested the machine before leaving and it seemed to work. When I ran the machine with dishes later that night, it didn't. It took over a week to get him back to take a look. He never took the hose off the hook-up to the pipes under the sink and just vacuumed from inside the dishwasher again. This time it worked for about 4 runs and then we went on vacation for a while. The whole time it was working after this second repair, I had to keep running empty loads in between with cleaners and vinegar because it still had a funky smell. Back from vacation and it broke again. This time we got no return calls. We are now waiting on another company to come take a look and likely tell us we have to replace the whole thing - which we could have done in the first place and not have been out $400. read more

I spoke with Juliano on the phone and he was very pleasant. He let me know that a technician would be out the next day. Marion called first thing to let me know it would be closer to the end of the provided window. I appreciated his thoughtfulness. Marion was pleasant and professional and he explained several things about my washing machine that were very helpful. It cost more than we hoped but the washer is fixed and he explained several things to help me in the future. He was terrific! read more

I hired this company to resolve a refrigerator issue. The owner send his technician in to solve the issue, I paid them close to $875.97 dollars and the issue remained the same. I have called several times to complain about the issue. The owner Juliano was rude, he dismissed my concerns, was belligerent and called me "fucking bitch" and was screaming on the phone. He refused to understand what issue I still had unresolved and acted like he knows everything because he has 20+ years of experience. This was the worst experience I have ever had with a repair company. Mr. Juliano does not respect his customers especially if you are a woman. I will not tolerate such abuse, and no one should. read more

R & J Preventive Maintenance - The invoice of all the repairs they claim was done. The money paid and how much they charge for a job not done. - Appliances & Repair Near Me

VERY QUICK RESPONSE!! Got a call from tenant on Sunday evening about stove needing repair. Reached out, and received response Monday AM, and tech came out same day. Tech-Christian was very informative, sent over video of what the problem was and clearly gave me what the price would be for repairs. Problem solved with replacing a part on the stove. Very professional and good service. Thanks Juliano read more

Amazing service and the owner was so incredibly smart. We are making this company our go-to now!!!

Great and timely Service on a Bosch Dishwasher! Diagnosed issue, needed replacement part, installed next day! Done near the holidays so was very appreciative of the speedy service! Will use them again. read more

R&J charged me $900+ to fix the light on my range hood. They came out and told me it was the control board which is a $450 part. The tech installed it and when it didn't work, he poked around and diagnosed it as one of the LED bulbs that needed to be replaced and that since it wouldn't light it wouldn't complete the circuit and that's why the control board wouldn't pass power to the circuit (so of course that means the $450 part wasn't actually broken). He told me it was a $50 part and since we already paid for the part and install that he got the ok from HQ to order and install it without a charge. We never heard back, despite many attempts and the lights still won't come on. $900 for absolutely nothing and they're being super aggressively rude on the phone with us. Pretty terrible experience overall. Would not recommend. Edit to respond - original problem was that the lights weren't coming on. Controls for fan worked and buttons for lights illuminated but power wouldn't pass to light bulbs. I paid invoice in good faith despite problem not being resolved. Tech used potentiometer to check all connections after new board installed and confirmed it's the burnt out LED that is causing the circuit to not close. If you'll come out and do that as stated in your response below, we'll consider the matter closed. Invoice attached. Edit#2 - request was to fix lights. You diagnosed the problem as a faulty control board and installed a new one. Lights still didn't work. Not sure what you want me to say? Yes, I agree that you installed a new control board - but the lights still don't work, and your tech's promise to come back with the new bulb and his promise that it would fix the issue remain unfulfilled. read more

R & J Preventive Maintenance - Invoice - Appliances & Repair Near Me

Dishwasher wasn't working . Quickly diagnosed the issue and repaired it and tested everything before leaving. I Highly recommend.

Hired them to fix a dryer in one of my rental properties. Very good people. Knowledgeable, helpful and very reliable. Highly recommended! Will use them for all my properties. read more

5 stars for responsiveness, 3 stars for inspection, 1 star for character. Immediate response and timely visit, which was appreciated, so 5 stars for that! Recommended a repair that another tech, who did a much more thorough inspection, clearly ruled out, hence the 3 star rating. 1 star because the first response from this business was "free consultation" but I was later asked to pay a service fee. When I pointed out that they had responded with "free consultation" they became very angry, calling me names, etc. I felt threatened and so did not leave a review immediately, but I feel it is important to do so now that we no longer live there. read more

My refrigerator stopped cooling and I was desperate to find someone the same day in the evening to come help fix it. The guys came out no problem and were able to fix my fridge. The following days, It wasn't cooling as much , so I called them back. They wasted no time and immediately came over to troubleshoot. I will keep them in mind for all of my repairs. They are efficient and quick, which I appreciate. read more

marian did a great job, was super responsive in coming out to our condo and fixing the issue. R&J was great and marian was fast and very responsive. read more

My oven wasn't igniting and I was smelling gas when I turned it on. I also was having trouble with the oven door closing tightly. This is a Jade oven and range, so I was anxious about calling someone in. Not only did they fix the igniter immediately, but the door required a return trip and they were amazingly responsive. I called about the follow up issue and they were at my door within 24 hours. I will be using them again! read more

R & J Preventive Maintenance - Appliances & Repair Near Me

Professional and prompt service. Competitive pricing and readily accessible to handle maintenance issues.

Our high-end stove stopped igniting, so we messaged them to come take a look. They were very responsive and stopped by the next day. They very quickly assessed the situation and explained to me the issue with the stove. They gave me an initial cost, which I thought was too high, but after some discussion we found a way to lower the cost, and learned why it was priced that way. They had the right part in the truck, so they were able to fix within 15 minutes. Afterwards, they found an issue with our freezer and gave me some tips on how to fix without a service call. Good guys, highly recommend! read more

Our dryer was making a horrible noise, like horses galloping. We called up R&J and they were able to get someone out same day. They dispatch Marion who was amazing! He was very courteous and professional. He quickly got to work and identified the problem, he was able to show and explain to me what was wrong and how he will fix it. He was able to get the part right away and within 2 hours our dryer worked like new. I definitely recommend using these guys for appliance repair and ask for Marion if you want exceptional service. read more

Very professional organization. Chris came out to assess the work on our refrigerator. Gave a very honest assessment and didn't try to pressure us into any unnecessary expense. Also gave recommendations on what brand refrigerators were more reliable. read more

R&J got my broken washer fixed. I have a stacked washer and dryer in very tight quarter, so they sent 2 men to fix it. They identified that I needed a new Kenmore control panel, which was out of stock. It took a couple of weeks to get the part. Shortly after they got the part, they called me and the 2 men returne to complete the fix.'They cleaned out my dryer vent which was clogged with lint now the dryer works much better. Thanks Juliano and Richard! Palos Heights, IL read more

Marion was dispatched to my place the same day, on a Sunday. He diagnosed the dryer's problem and ordered the part. He was honest and fair. He took time to educate me on the dryers specific needs. Marion returned when the part arrived. Working in our small space, with a stackable unit he went to work. He hit a few bumps in the road but was determined to not leave until the dryer was fixed. Despite his Friday night plans, he stuck it through until the dryer was running like it should. He also took time to carefully clean out the lint that built up in the dryer walls while the blower wasn't working. He definitely went above and beyond. We'll be requesting Marion for all of our future appliance repair needs! read more

Made an appointment at 9a and they were able to come at 1p! Same day service! Did an amazing job fixing our Bosch Axxis washer that wasn't draining and had a broken drain pump! Quick service! Great job! Good price! read more

Juliano went above and beyond, fixed in the same day, communication A+ ........................ character limit reached

This business was referred to me through Yelp. Juliano and Richard promptly responded and addressed an issue I was having with my washing machine (not switching through cycles). Never love to have to cough up a chunk of cash to repair an older machine, but I have no hesitation to contact them again for needed repairs. read more

I had a damaged refrigerator that resulted in my ice machine tube beginning to progressively leak. Very quick to respond and completed my repair quickly. read more

Our dryer was making a loud banging noise and causing black spots/holes in our bed sheets & clothing. We reached out to R & J and same day - they came out and fixed the problem! Super attentive and was able to answer any questions we had regarding the fix. We will be using them again! read more

So happy I found this company. They responded immediately and were able to service me within 12 hours of me reaching out. Other companies were telling me 1-2 days and I just could not wait that long to have my refrigerator repaired. Richard came quickly and was super knowledgeable. He knew exactly what the problem was and even had the part on his truck so he was able to fix it immediately. He also took the time to educate me about the cause of the issue and was patient enough to repeat the whole thing over the phone for my husband. Hubby wasn't home at the time and I didn't want to have to try to explain it to him later so Richard did it for me . On top of that he gave me tips about general maintenance on other appliances and even gave me tips about purchasing new ones when the time comes. We will definitely be using R&J again if the need ever arises. Highly recommend! read more

Juliano was prompt in reaching out to me and came over same day to diagnose the problem with my GE fridge. Some parts were needed, but he and a colleague came back the very next day and went above and beyond to fix the issue. Very happy with the service. I'll probably be using Juliano again soon to replace a part on my washer. I definitely recommend them for appliance repairs. read more

My dishwasher started leaking last night, so I contacted this company via Yelp. They responded quickly, I called this morning and they had somebody at my house a few hours later. The repair was fast and the technician was friendly and courteous. They explained to me what they checked, typical issues with dishwashers, and they were clear and upfront about price. I'm very grateful to have my dishwasher fixed so fast! read more

These folks were on time and very professional. They explained everything they were doing and were very thorough in the work they did to fix my refrigerator. Would definitely use their services on my appliances in the future! read more

Thank you for helping me to solve problem with my dishwasher.Thank you for good service and thank you for being honest! read more

R & J Preventive Maintenance - Pet - Appliances & Repair Near Me

I was so grateful for Marion's handiness and expertise. He saved me so much money had I needed to purchase a new washer and dryer, which I originally thought was going to solve the issue. He also was able to quickly solve the issue related to our oven. He was very efficient and honest with me and I could tell he was not a sales-y guy who was trying to scam me. The conversation felt very natural. I'd definitely recommend Marion and R&J Preventative Maintenance for any appliance-related needs! read more

My inquiry was responded to within minutes, and they had someone here the same afternoon. Marion explained what was wrong with our oven clearly, quoted a price, and had the repairs done quickly. Couldn't have asked for anything else. read more

They are very prompt, friendly, and knowledgeable. They have some great warranties and I have a sound peace of mind knowing I can rely on them again if I have an appliance that needs repair. Thanks for your help! read more

I called R & J and spoke with juliano I explained my situation with him about my furnace not heating he was out with 2 hours explain the repair that was needed at hand discuss warranty on his repairs services to prevent breakdown in the future pricing was responsible he was very professional and kept his work area clean. Thank you R & J fpr your speedy service read more