Sadly, the owner did not abide by the appliance maintenance contract which I paid a good amount of money for. I have tried to reach him since late April and he has not answered me . He is unresponsive and unprofessional. He owes me money for a part a little over $280 that never came in and he has not contacted me. I have tried every way to get in touch with him. I also have a non-functioning dishwasher that he never fully repaired. Since the contract started he was hard to get in touch with and said he was out of town and his phone wasn't working, then he had family issues, then he asked for payment of a part I never received. I have never had a contractor treat me like this. Truthfully, this business should be evaluated. I just want to be sure this doesn't happen to anyone else. read more

AVOID A.R.E. at all costs!!! They are unprofessional, unresponsive and will give you the runaround while you're stuck with a non-functioning appliance. Anyone that has lived in Chicago long enough knows what a nightmare it is to not have a working AC in the summer. Robert and Jose wasted nearly a month of my time while pushing off the repair appointment, giving me the distinct impression that they forgot to order the materials needed to get the job done; and when they finally did order the materials - ooooops it's the wrong ones!!! I wasted hours of my time on repeat phone calls and follow up (follow up they promised to do but NEVER did). I ultimately DUMPED A.R.E. and scheduled with a real professional. WORST contractor I've ever dealt with -- there are hundreds of honest, professional contractors in this city. Choose any one of them and save yourself the headache of dealing with A.R.E. read more

I needed someone to come out quickly (24-48 hours) as my washer was making a lot of noise. ARE came out the next morning within their timeslot - you can track the engineer - and did a very thorough diagnostics job. The washer could have been repaired at a high cost but the engineer recommended replacement, rather than just cashing in, so a really fair and honest appraisal. I will definitely use them again (but I hope my appliances don't need fixing)! **Best to contact them via their website or call for fast response.** read more

NOTHING!! Doesn't really even deserve one star. Set up appointment. Got emails and text saying appt was confirmed for 11:00-1:00pm 1:15pm I tried calling 2-3 times (voice mailbox was full) tried another number that led nowhere... just said it would send an SMS message. Did that at least twice. No response. Clicked on the texts and email links to reschedule, rebook, cancel... nothing worked. Don't know if "Square up" contributed to this problem? Links in the texts led me to Square up websites, which of course... led to nothing but most blank web pages with very little info. VERY disappointed I wasted an entire day waiting. Delays happen completely understand but NO CALL and now 4:15pm and just going to flat out NOT SHOW?? Just terrible.... avoid at all costs. I'll go with someone more reliable now. read more

I had ARE Chicago do a repair on our washer. They scheduled me for an 8:30am appointment. Robert the service technician called me that morning to let me know he was on his way. Robert showed up on time and got to work on the repair. He was very knowledgeable and had the new part with him. He had the repair done in no time at all. He was a nice guy and explained to me what the issue was on this washer. I would recommend this company for any repairs you may need. read more

I needed a repair on a very squeaky dryer that made an unbearable shrieking noise. Robert was available same-day, and gave me several options of times he could come. He was professional, courteous, and on time. He took pictures of the damage along the way and explained to me the problem. My dryer did not require a replacement of a part, which I thought was very honest and straightforward-- he could have charged me for a part but only did what was required to fix the problem. While he was inspecting the dryer, he noted that there was a problem with the way the dryer was connected, which was causing damage to the dryer. He explained this all to me and when I asked if he could send me the pictures and an email documenting the issue so I could take it to my condo association, he followed up with a very detailed and professional email within 24 hours. I asked for about 7 quotes from services in the area, and this was the most affordable. I can't recommend them enough! read more

Sometimes old habbits do not die, as I read some of these older reviews now. Back in May I put out an FB post looking for recommendations for vending machine repair. I was sent Robert's information and opted to go with him. Well, he came in to check out the machine that wasn't accepting money. I honestly think the issue was there was not enough cash in the machine to give change. He played around with it for a bit and ultimately thought the same. Service charge was a bit much for really not doing anything but he did make a drive and it was his time so I let it go. While I did have him there I addressed another issue with the machine, he said he would need to order a part. Later that day he sent a message on what the cost would be and seemed like he was expecting full payment before the job was even scheduled or done. I told him I'd send the cost for the part and the balance would be paid upon completion of the install. That was May 15th when I sent the payment. There was 1 follow up on May 29th showing ETA for delivery of the part to be June 7th. I feel like that is the day the part was actually ordered not 5/15 when I sent the money. After that day, nothing. No follow up nor update. On June 27th, 20 days after the part should have been delivered I sent Robert a message requesting a refund. Because who let's that amount of time pass without any update to a customer?? I get no response. I messaged him again on July 1st and nothing. AND again via FB messenger July 2nd, where you can see when someone reads their message(s). He did that same day and still nothing back!!! COMPLETELY IGNORED ME! I let it go for a bit because I had a vacation and other things going on. Then finally yesterday, August 12th- almost 3 months to the day that I sent him money for a part that was supposely due to deliver June 7th. And after 3 attempts to reach this guy. I have a co worker call from his cell. This guy answers and plays so dumb like yeah, the vending machine. And starts giving the excuse that the part didn't come in and he was waiting for a refund- At this point I believe nothing he is saying. So, I told him send back the money we sent in May immediately- he then says he is on vacation and will send it over when he gets back to the office. Like WHAT!! With some back and forth he did indeed send the money. Moral of the story, if you don't mind getting ignored and horrible customer service when you do get this guy on the phone. Go somewhere else! Good luck! read more

The most reliable hard working appliance repair service. Would highly recommend for quality service at a fair price.

1. Arrived 45 minutes late for appointment 2. Did not wear shoe covers. Did wear a mask though. 3. Left jobs unfinished with no directives on what to do after. 4. Was very hard to reach after payment was collected. Did not respond to replies trying to coordinate a second visit. $140 dollars down and conned. Scam, should be investigated. read more

I will not make or tell the long story behind my service experience with A.R.E. Chicago, I can make 3 statements. 1) there was some problem with making and keeping appointments 2) they made it right AND 3) Hadji (spelling?) was terrific. Nice. Apologetic. Funny. A good hard worker. Once without a working washer (and dryer). Now doing load after load. Thank you! read more

Robert replied quickly after I requested a quote in the evening of Tuesday. He was at our place by Friday during the promised window. Robert explained the safety hazard we had been living with and also explained what additional repairs would likely need to be done in the future to ensure total repair. He was kind and did the job quickly. Thanks Robert! read more

I needed my leaky fridge repaired and reached out to several businesses. Robert at A.R.E. was the person who asked the most questions, really taking time to understand the problem. We discussed fees over the phone and I paid exactly that. He was able to stop by a couple days after we spoke. He was very professional and friendly. Plus he wore his mark the whole time. I'd used A.R.E. again and would recommend others. read more

You don't find customer service like this any more. Robert came out to check on my refrigerator problem within an hour of my call. Said the part wasn't made anymore, but found an aftermarket one online. Delivery was delayed so he took it upon himself to look elsewhere. Found a factory part, drove to pick it up and installed it the same day. There really are good, honest repair people out there. Robert is one of them. read more

So my 10 year old refrigerator stopped working Saturday night spoiling a bunch of food and was on the verge of spending thousands of dollars to buy a new unit when I decided to call out a appliance repairman. That's when Rob came out very professional, and taken all COVID-19 precautions. Surprisingly in less than an hour I had my refrigerator up and running. Extremely satisfied was Rob was able to make it out the same day and very reasonable.... Before you condemn your Appliance give A.R.E a call. read more

As a single woman, it is always a little scary inviting a stranger into your home. Not with ARE Chicago! Robert was able to fit me in immediately this morning when I had an issue with my washing machine. He was quick, polite, informative and a pleasure to work with. I am happy to recommend this company to anyone who needs fast, reliable service. read more

I am so pleased that I found A R E Chicago--makes it almost worth having the mess Robert fixed! He got back to me much faster than even one other person I contacted for my dilemma. He is competent, knowledgeable, helpful and friendly. He wore a mask, now during pandemic-time, which I appreciated. I had him come for a broken refrigerator, and he figured out that the fridge was fine, and the leak was actually coming from the kitchen sink across the room! Glad I did not spring for a new refrigerator before consulting him! I try to have a handful of professionals in my arsenal for when emergencies come up. I am so glad to add ARE Chicago to the mix. They do many things: Fix appliances, electrical work, plumbing, construction. Woo hoo! read more

I have used Robert's services multiple times. He is very professional, quick to respond and very affordable. I trust him with all my appliances because i know hes not gonna try to sell me something i dont need. I eish i could give him more than 5 stars read more

Easy to schedule and fast response. Robert scheduled me right away to fix a 12 year old washer. Turns out it needed to be replaced. He was very knowledgeable and explained in detail what the problem was and also took time suggesting a good washer. read more

Robert from A R E Chicago provided exceptional service! He provided a quote and completed the requested repairs within 24 hours of my inquiry. Robert was professional and knowledgeable and I highly recommend him to get the job done! read more

A R E was able to come out the same day I called to fix my Kenmore fridge. Other companies didn't pick up my call or couldn't come until week. He knew exactly how to fix it, and was in and out very quickly. I learned he was a former Sears technician, so I got all the expertise without having to deal with infuriating Sears service! read more

When my washer stopped working & made a huuuuge mess, I knew who to call right away! ARE came over and rescued my washing machine & made sure my dryer was in good condition. I'm so thankful for Their time & service! Thanks ARE! Now to catch up on laundry. read more