1. Northwest Auto Sales

    1. Northwest Auto Sales

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    Chicago, IL

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    Northwest Auto Sales

    3.0 (18 reviews)
    Open 9:00 am - 7:00 pm

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    Review Highlights - Northwest Auto Sales

    Not only was Chuck nice but everyone else there are really nice.

    Mentioned in 2 reviews

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    Mike Anderson Chevrolet of Chicago

    Mike Anderson Chevrolet of Chicago

    2.3
    (307 reviews)

    This is my 2nd review my 1st review I believe i gave them a 5, now I'm giving them 1 star, This is…read morewhy I don't like trying new places. I just bought my chevy trax in June, so I haven't had it long. Long store short. I took my trax in for a oil change, tire rotation on Saturday. Everything went ok until today I notice my car is pulling to the right when it was doing that before I took it to them, secondly I have the chevy app on my phone and I notice it keeps saying tire is low on the driver side which that wasn't happening and it still is saying that. Lastly I called the dealership and explain to then what was going on and he tells me so mess that didn't sit right with me and tell sme that they can't and their not taking any appointments because they have a new system. I told him I want my car fixe like it was before bought it too them. I hate going to new people because it always seem like they mess up something else so now I have to wait a week to bring it back in for them to fix what they messed up

    I came here because Carvana sent me. From the very first moment it was uncomfortable. I'm sorry…read moreyour job is that hard that making a call and filling out a paper is a waste of your paid time. I'm only doing as I was instructed. I came in last Thursday a week after my car was delivered. The oil change wasn't done by Carvana and the front plate bracket needed to be put on. They sent me here! I was sent here for a reason. I was told by the service guy to come back Saturday morning which I did. He finally called Silverrock in front of me and it was the most uncomfortable thing ever. He talked to them like I made up the oil wasn't done. Maybe Look at the sticker from Carvana, look at the percentage of the oil and filter. And made it seem like I should know they won't cover the plate bracket and was arguing with me like I wasn't told a totally different thing and had it done before. And even said he won't write it up. Went in with his mind set on the fact it won't get completed unless I pay out of pocket. The 5 minute call he made, made me feel like I'm doing something wrong and he was hyperventilating the whole time like I'm a burden and he's going to have some mental attack. It was so embarrassing. I'm sorry you had to get up from your chair a couple times while almost having a mental breakdown. Zero customer service. I can name names but I'm not. I'm sure you already know. I will never return. The initial phone call to this dealer was the same tone. No appointment just come in whenever. Which turned into come back Saturday and nothing will be done. I'm sure the same guy took the initial call. Unless this is just how they deal with people. Just bad attitude and like I'm suppose to know that answers without asking questions. Years ago I had the same experience here. Seemed like they're more interested in their breakfast and sitting down than helping a customer. I called Carvana and Silverrock right after and it's covered with the right explanation and answers. So needless to say it's a this place problem. If you did your job correctly and professionally I would have probably became a great customer for all my services but instead got your lazy rude approach didn't even write up my ticket or put in any effort. Just Awful.

    Chicago Auto Warehouse

    Chicago Auto Warehouse

    4.7
    (31 reviews)

    Really pleased with my experience with Chicago Auto Warehouse. I was able to remove the hassle and…read morestress of finagling a trade in while also purchasing a new car with a suburban dealer. Derek gave me a fair deal for my beloved BMW, but more importantly, at 9 months pregnant, made the process very easy and efficient. I was looking for a very specific replacement vehicle, but if I was aware of this place sooner, I bet they could have found it for me and I would have happily done both sides of the transaction with them. They have really nice cars on site, and a great business model. Highly recommend whether you are buying or selling a quality vehicle.

    Derek and his wife are really cool genuine people. I bought a car from them and he was very honest,…read moreupfront and helpful. Made me feel as if I was buying from a friend and I appreciated the fact that he was down to earth and friendly. Even encouraged me not to buy the car right away but to take some time to think about it. I was really impressed by that. I bought a Land Rover, which I know have been known to have computer problems. He assured me that he knew the owner and that the car had been taken care of. When I pulled the car fax it confirmed that the car had been only serviced at the Land Rover Dealership. He recommended a company to give me a warranty and had them call me to even set it up. I'm appreciative and would definitely recommend Auto Warehouse to anyone looking for a great used car

    Carfect

    Carfect

    1.9
    (80 reviews)

    purchased a used vehicle from this location on May 2025! I thought everything was fine except the…read morecheck engine light was on! I called this location the next day and was told that I had to come in on May 27th! I told them multiple times before this date and on this date that this check engine light has been on! I was promised a full diagnostic would be performed! I get the car later that date, the check engine light was still on! Normally, when something is wrong because of a business's mistake and I complain, I'm either banned or given the runaround! Now, earlier this month, the car is completely shut down! I'm not paying a dime on this car payment until this is taken care of! When I came and picked up my car, I was told it was parked across the street! I was looking for about 25 minutes, and guess where my car was? It was actually in the lot adjacent to the service area! Be cautious with this location! They will give you a lemon and a half tank of gas, and will not tell you!

    Don't like the services they provide. I never was told that if you dont make a payment on time they…read morehave the power from the finance company to turn off your car completely and I was thinking that there was a problem with the car even tho after 2 months that I bought it took the car to get it fix under the warranty and they still didnt told me that they were turnning off my car because a late payment. Los servicios que dan no estan nada buenos, cuando compre el carro me estaba fallando a los dos meses porque no encendia y a mi ellos no me informaron de que si te atrazas con un pago automaticamente tienen el poder de la financiera de apagar el carro y yo pensando que estaba malo y aun asi lo lleve con la garantia que me habian dado al lugar donde lo compre para que me lo chequiaran y no me dijeron nada que la financieara podia apagar el carro por pago atrazado y eso no esta bien

    Northwest Auto Sales - car_dealers - Updated July 2026

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