I don't normally like going into Lexus for a car wash and lunch (because the ladies that prepare your meal..are not nice)...no smiles..short..I always feel uncomfortable...I wrote a review last year about them Today I walked in and was greeted by Adrian (game changer)..such a pleasure..hope FIELDS holds on to this one read more

My wife went to do 5k maintenance on 5/11/2026. 1. Service advisor promised that maintenance would be done within 1 hr but it actually took 3 hrs. The person kept lying that "service would be done in few mins" 2. Service rep incorrectly assumed the car was from a rental agency. 3. After maintenance, the car was sent to car wash and the car got "lost" and advisor spent 1hr finding the car and finishing the wash. Was eventually told that the car in the service line never got in the queue for wash. 4. Also noticed a wrong key was handed to another customer. Absolutely chaotic management and gross service. Will complain via survey as well as Engagement Center about this place. Will NOT return after 10k maintenance read more

I've been here several times so I'll break this review down by department. Sales: I was in the market for something different and was in between a BMW or a Lexus. It's been 6 months since I purchased from here and I continue to love my new ride! Nate guided me, step by step, throughout the entire process. He listened to what I wanted and respected it. He was not pushy and didn't try to upsell me on anything. He is extremely patient, knowledgeable, and friendly. As everyone knows, purchasing a car takes some time. Nate checked in on me even while I was talking with other departments (finance, IT, etc). At one point he got me food from the food court to make sure I wasn't getting hangry, haha. I traded in my previous car and got a very fair price. It was the highest bid when compared to other places I've been to - BMW, Mercedes, Tesla, Honda, and Carmax. I highly recommend seeing Nate if you're in the market for a vehicle. No BS and no headache, he's great! Tip - if you purchase a brand new car from here you get a complimentary 6 month service check in (tire rotation and full inspection) and your first year oil change. Loaner and Service Department: When needing a loaner Carlos provided me with excellent customer service. He thoroughly explained the process of borrowing a car and also offered to show me the features of the car since I was not familiar with driving a Lexus previously. He's very friendly and kind! During my 6 month service I had Marvin as my service advisor. The process was easy and quick. I opted to grab food from their cafeteria and he found me once my car was done being serviced. Throughout my apportionment I was receiving text msgs and videos of the status of my car. I found that to be very helpful. Car buying can be challenging but Carlos and Nate really made this process easy and enjoyable for me. I'm extremely happy with my decision on joining the Lexus family! read more

See all

I bought a 2024 RX350H in 2023. I had to wait several months for the car to be manufactured. This was good and bad. Since I had to wait for my car to be made and sent from Canada, I was able to customise the interior to my specifics. What did suck was paying a deposit of $1000 and then waiting maybe three months for the car maybe show up. Eventually my car arrived on December 23, 2023, I drove off in my brand-new car. I recognise that living in a post-Covid world, prices have gone up, businesses have reduced perks or benefits that had been previously extended, and a lot of individuals lost their jobs. I found it rather bizarre that it took six months after me receiving my car in December 2023 to me receiving the second key fob. I understand that given the technology that's involved in new vehicles key fobs are more complex than they were 20 years ago but I was informed at the dealership that I should be receiving my key fob in 2 to 3 months. Lastly, I paid for my car in cash. You would think that this would incentivise the dealership to add a few perks for example rubber floor mats; this was not the case. I was offered two cheaply made leather key fob holders after dropping 65K on a car. I do love the free car washes don't get me wrong. I do think it's weird that I have to leave my car for them to "vacuum" when they do a piss poor job of vacuuming in the first place. Additionally, being a person living with a disability, me getting out, traveling through a hallway, and then getting into my vehicle causes a lot of anxiety on my end, especially if there is a queue of people behind me. They've let me stay in my car a few times but for whatever reason, on 11/01, they had me stay in my car go through the car need to leave my car so they can wash my car again. So now I need to go home and get my assistive devices to go back and get a car wash. I might as well just go somewhere else and pay $5 or $10. In my mind, cause there's literally no point in me getting out because they don't vacuum the vehicle in any efficient way. I do love my car. I was a bit miffed that I only received two complimentary services on my vehicle and have utilise other dealerships to have my servicing done due to the high markup of the Lexus brand. The snacks are nice and it's lovely that they do serve a late breakfast and lunch if you are waiting for your car to be serviced. I do want to say that I had shopped around at various Lexus dealers within Chicago and suburban Cook County and this dealership was the most pleasant to engage with. Lastly, if you live in Chicago, you should definitely get the tire and wheel warranty. This has literally saved me at least seven times in the two years I have owned this car. TL( read more

Very thorough, explains everything in detail, Shows video of where the problem is. Excellent service, keeps you up-to-date on what is going on with your vehicle. I was there yesterday, Jesse was fantastic, very professional, welcoming and was very helpful. I highly recommend Lexus in Glenview. read more

Every time I bring my car in, the service is great. From routine oil changes and maintenance to more (unfortunate) complex issues, they treated me like a valued customer. This last service however, I want to call out Jeff H and Joe. When I recently brought my car in for a routine service, I mentioned an issue I was experiencing and Joe after inspecting my car immediately knew what the issue was and came out to meet me so he could explain the issue in great detail. ( I had taken the car to 2 independent mechanics prior who both dismissed my concern as "this is normal"). Joe made sure I understood exactly what was going on and the anticipated $$$ and we scheduled the car for service. He made sure I got my car back and running better than before! Thank you for validating me Joe! Jeff H the service writer coordinated all my requests and made sure everything was documented in the week leading to the service date. I appreciated the 2 of them clearly communicating with me for such an expensive fix. p.s. Their new lounge is also pretty amazing for humans and pets. My dog loves the attention she gets whenever we wait, plus the treats are a big hit. read more

I hadn't been inside since they completed the renovation....dang, it's nice. I was overwhelmed. I came by yesterday for an oil change and tire rotation and opted to wait (and work) in their new lounge. First, they have a chef that will make complimentary made-to-order omelettes (omg). I knew they had a cafe but I thought that meant like snacks and stuff like they used to have, not actual meals. I don't really eat eggs anymore, but I was super tempted because it smelled amazing. I probably would have taken advantage of that if I hadn't already had breakfast. (But now I know for next time). They also have lunch options later in the day, from what I understand. They also had a big cooler with various ice cream options. Plus, coffee, teas, pastries, etc. (And the coffee is quite good!) They have a nice range of seating options (sofas, table/chairs, highboy tables/stools), so I was able to set up and get some work done. But, all the bells and whistles don't really matter if the service isn't great -- ultimately you're there for your car to get repaired/maintained, so all the aesthetic vibes won't matter if they don't do quality work or aren't nice to work with. The service was, as usual, phenomenal. They were quite speedy since I was there first thing in the morning, so it only took about an hour. My service advisor was Marvin, and he was very helpful, and Sindi at the cashier station was lovely to chat with as I forked over my $160 lol. I also appreciated that they offered to swap out my license plates, as the state of IL sent me new ones to replace my outdated plate design months ago but i don't own the tools to do it myself and was waiting until I visited someone who had them. Marvin saw them on my passenger seat and asked me if I wanted them to do it. I appreciated that. A+ vibes, A+ perks, and most importantly, A+ service. read more

See all

It takes forever for an advisor to answer the home. They obviously need more advisors

Before Fields Lexus was at the site it was Bradermans. I must say before they left the site when I came from very far away to have my Lexus service and they arranged for a loaner. Bradermans charged for gas mileage when you took a loaner. I also must say the fields treats you like a valued customer. I bring my car in and they not only service the car but they send you a video of the work they performed. I commend Fields on a job very well done. read more

Update: Jeff Caddatz just called me from Lexus Glenview. I've worked with him over the years there and he has always been fantastic. He explained what went wrong. He also answered all the questions M didn't answer. They are going to make this right. He is going to personally oversee everything. I am very happy with Jeff's response. It show integrity and a deep knowledge of Lexus cars. Jeff and folks like him are the reason I chose Lexus to begin with. I have full faith they will make this right and correct the issue. Not all heroes wear capes. My advice? Ask for Jeff Caddatz for all service. -------------- I just paid 6000 for a car repair ( Engine light and awd light came on). Throughout the repair process they said text them questions- I did but did not receive answers to all my questions from M. . Then, after paying 6000- I drove off the lot for 5 miles- same day- and all the same lights came on. It was super nerve wracking. I had to take the car back in and was really late picking my young daughter up. Thank god she wasn't in the car. They need to make this right. Unbelievable. Stay tuned. Will report back. read more

Highland Park Lexus accepts my warranty without any issue. I now service my vehicles there.

Since 1971, my family has purchased more than 50 cars from various Fields Auto Group dealerships... I've bought 4 Lexus vehicles myself. The sales representative, James Hollen, is a master of his craft. Knows the inventory... organizes the process... everything with exactly zero pressure. Too, the dealership itself is a marvel... light, airy, clean with all products well displayed. High end cars deserve this kind of presentation, and Fields Lexus of Glenview delivers! read more

I had a great experience at Fields Lexus Glenview in purchasing a new NX, particularly because of having Enrique as my salesman. Enrique goes the extra mile to meet the needs and requests of a customer and attempts to get him or her the best price possible. He's knowledgeable, patient, kind, and honest. I strongly recommend anyone looking for a Lexus to see Enrique at Field s Lexus in Glenview. read more

From the moment I got there everything went smooth. Kevin checked me in and had a loaner waiting for me. Couldn't ask for smoother transaction and when I picked up my vehicle it was very clean. Thank you Kevin read more

Fields Lexus Glenview - My car - Auto Repair Near Me - Glenview, Illinois

My experience yesterday at Lexus for routine service was excellent! Jeff explained everything that was going to be done and told me it would take an hour to an hour and a half and he was spot on. While I was waiting in the lovely showroom, I received a text video of the service being done. I highly recommend the service Lexus to anyone who wishes to have outstanding service. Cathy D read more

We didn't buy a car here and I'm still writing a 5 star review. Interested in the NX200 with low miles or NX250 new. Neither were readily avail (none of the latter within 250 miles.) Adelina was honest with us about our payments vs our target payment on available models. She did so without being condescending and encouraged us to drive the car anyway. The car sales game is still a total hustle, especially on how confusing leases are written. Adelina was 100% transparent and I'd recommend her to others. read more

Recently dropped off the GX that I had purchased new from FieIds for regular service. I brought some work to do while waiting. As per usual, the service was done quickly before I could get much of my work done. The service writer Malinda was very helpful. Thorough explanation of work needed, including a video. Will definitely return. Brian N. read more

Prior to this location becoming Fields, it was Bredemann Lexus and I loved the service and experience there. The Doctor purchased my first Lexus from here and my latest one from Fields. Although the name has changed, the level of customer service has not. Our go to salesman is Jim Dyer and he has always been there for us. In all honestly, we won't buy from anyone else. He has always worked well with us, providing us with just what we need, not trying to sell us on something we weren't looking for. As for the service team, they are always on point on letting me know what is needed and have never tried to up sale me on additional services. When I schedule service, my loaner is always there and there are frequent text messages to let me know the status of my car. All of the service representatives are amazing and super helpful, from Jeff Kaddatz (Manager) to the Service Consultants Malinda Montanez and Bianca James. And I love that my car comes back to me clean after service as it usually goes in dirty...HAHAHAHA! I know a lot of people that go there just to get their car washed, but that is too far for me to go for that. But even though I don't use the car wash, I always get the notification when it is closed due to weather. Scheduling service is very easy to do and I do it online. I guess you can call and set it up, but the online service works well for me. I just got the current car I am driving, but when it is time to get another one, I will paying Jim and this location a visit. read more

Went to Fields first. Didn't have the car I wanted. Salesman Jim was so laid back, no pressure, and explained about allotments for their dealership. Went to another dealership.Was told they had a car but...found out when I got there it's not a true hybrid but a plug-in costing $11k more than what I wanted to spend. Salesguy "guaranteed" he could get me the car I wanted. He called and texted repeatedly. Kiss of death for any deal. Went back to Jim. Got on allotment list. Even successfully got interior color changed. Skip all other dealers. Go to Fields. Ask for Jim Dyra. read more

Stay away from service. They are dishonest and something always ends up missing or not done properly.

Management unresponsive to damage on vehicles! After an oil change and subsequent car wash I noticed a scratch on the film on my back window. Went to look at carwash and watched the attendant drive another car in without closing the back door, put a substantial dent in the door however car owner drove away without inspecting vehicle. Asked for the service manager who said he would look into complaint havever never called me back! read more

I don't know where to start, but this field Lexus is the best dealer ever. And I'm talking about the service department, they great people out there friendly smily staff. On the top of that i have been bringing my vehicle here for the past year and some and JESSE at the service department is the one who been serving me since ever till then. He is great guy makes your life and day less stress when it comes to your car needs. I highly recommend this service place and ask for JESSE DIRECTLY DON'T WASTE YOUR TIME read more

Fields Lexus Glenview - Auto Repair Near Me - Glenview, Illinois

Huge disappointment after we serviced Lexus RX350. The service found a lot of issues and highly recommended to replace the engine gasket for 6000 dollars . In one week our car died on the road because of alternator. I have the report from them saying absolutely nothing about bad alternator. How you can miss basic checks and push for 6000 repairs? They just come up with anything to get as much money as possible from you. I feel really sorry for anybody how will trust their service. Sergey B read more

if I could give this place a negative rating I would. I had the absolute worst experience with the service department. My car was towed there because my windshield was cracked really bad from an accident. They had my car for 4 days and would not send an est to my insurance company or picturea so they could approve the repair. I had to pick my car up and take it to another shop. they didnt answer the phone and the person handeimg my claim went on vacation af telling me he was going to swnt the insurance company what they neede. another service rep said they don't want to deal with the insurance they want me to pay out of pocket and get reimburse. there customers serv was horrible but they were so rude and unprofessiona. I use to take my car here for routi maintenance but never agai. I'm never going there again and neither should you! read more

I am so glad someone told me to go to this Lexus! I just moved back from California, and my check BSM system light came on. Everything went really smoothly from scheduling to leaving. Kevin helped me out immediately and then Jeff provided excellent care to make sure I knew exactly what would need to be done. They went above and beyond to make sure I didn't have any surprises or pay for anything unnecessarily. They also have very clean and well maintained facilities. Their waiting area includes a cafe that appeared to be all complimentary. From coffee to snacks and sandwiches. What a great Lexus dealership. It was wayyyy better than my dealership in Orange County! Even though I'm currently living an hour and a half from Field's, that's still where I'll be doing business from here on out. read more

Another visit on 09/27/22, another pleasant experience :-) It is my dealeship since 2016 with my second ES350. Visits there are always great: good service, nice faces, and - recenty - a lot of food (hot ones included!) to eat in a new cafeteria! Really. A few years ago I was told by a local tire shop owner that I need new tire pressure gauges - for about $800. That did sound fishy, so I drove to Glenview and Kevin told me it is a BS....saviing me ALL that money; a dishonest person would say: "well, we can save you a loooot of money! We'll do it for only $499". I will never buy another car than Lexus and will ALWAYS go to Fields LExus. Thank you all there a lot! read more

It's hard to know what to expect with the current status of the auto sales business. I've purchased about 25 cars so I've become fairly accustomed to the games and have seen just about everything. So naturally I was expecting some sort of extra special charade this time in order to purchase a car. I have to say Fields is an honest dealership. No games and just a straight deal. Ask for Jim Dyra. He will treat you fair. read more

It's always a pleasure coming into Fields Lexus dealership. The workers are very friendly and attentive. We've bought two cars from here and couldn't have had a better experience. I highly recommend anyone looking to purchase a car to visit this dealership! read more

My friend and I visited this location today, and our experience was terrible. We went there to look at the ES300, but there was no one available to assist us. We wandered around the showroom until we noticed Adelina Jones at her desk. Initially, she was agreeable and allowed us to take a test drive of the car. I was prepared to give her my card to make the purchase. However, my friend, who recently received his Social Security number, wanted to see if he could finance the car with his credit. When she learned this, her demeanor completely changed. She refused to let us test drive the car and displayed a condescending attitude, making us feel as though we couldn't afford the vehicle. I had planned to buy the car today, but her behavior towards my friend made me decide to take my business elsewhere. I'm sure she isn't aware of my family's reputation back in India; otherwise, she might have acted differently. I could easily post my family history on Google, and she could do some research to learn not to judge a book by its cover. read more

Fields Lexus Glenview - Auto Repair Near Me - Glenview, Illinois

PAINFULLY SLOW. Came in to drop off my car for service. Only 1 person working. Waited. Waited some more. Finally got to front of line. Had to wait even more. Over 30 minutes of waiting just to drop off car. read more

Another visit , another wonderful experience. Everyone in service there is a true professional. Their service and sales (Nate) makes me never want to buy another car from anywhere else. Keep it up everyone , you got a customer for life. read more

The Carwash service is the worst I have seen. They claim they close at 4pm and I came a few minutes before closing and they let me all the way around the lot just to close the Carwash on me. Lazy and inconsiderate people working at that Carwash. It's a shame. read more

I wanted to share my amazing car selling experience. I took my Lexus to various dealerships for an appraisal. Everyone, including other Lexus dealers, played games and I just felt tired of dealing with sleazy salesmen. By some miracle Fields came into play. A friend whose family does extensive leasing over the years , recommended Fields . My friends absolutely love Jim Dyra in sales at Fields. Jim Dyra recommended the Lexus acquisition specialist James Hotton . James was amazing !!! He is the most knowledgeable person on cars I have ever talked to ! One of the most observant and intelligent people I have come across. He was also very kind, courteous, polite, honest and respectful of my time. It was a pleasure selling my car to Fields once I realized how passionate James was about Lexus vehicles . If you have a Lexus to sell, just take it to Fields . They know what they are doing and some of the most honest sales people in the field. They gave me an amazing price without haggling or playing games. A very positive, straightforward experience . I was promised by my friends once I go to Fields, I won't go elsewhere and I can now stand by this claim! My recommendation- don't even shop around. Just go to Fields and ask for Jim Dyra if you are buying a car or James Hotton if you are selling your car. read more

Unfortunately, I am coming on here give a poor review of Fields Lexus. My first car with them was totaled this past June in an accident. I bought a new one off their lot in July this year. I had it just one month and Apple CarPlay never worked properly (Siri was unable to voice text properly). First, Fields Lexus tech Howard Meron and then the service crew claimed they had never seen this before and made me spend over an hour in my car as they had me try everything to make it work (after having my car overnight and telling me to pick it up as they thought they knew how to fix it). Nothing worked, except they did a system reset and my odometer jumped to over 1000 miles! I did NOT drive 1000 miles in one month! I could easily account for every day I had that car. They sent me home with my car saying they would contact the TX headquarters and contact me when they figured it out. When I got home I googled my Apple CarPlay problem and it turns out that Lexus has had this EXACT problem with many of their cars for YEARS! They knowingly sold me a defective car and did nothing to help. I was incensed. I emailed both my sales guy Keith Tennyson and the service tech Jeffry Holmstrom. It has now been TWO WEEKS and I have not heard from ANYONE at Fields. So guess what? I dumped the car and got a different brand. I'm out a ton of money, but at least EVERYTHING WORKS IN MY NEW NON-LEXUS CAR. NEVER AGAIN, LEXUS!! SHAME ON YOU!! read more

I purchased my 2016 ES 350 brand new from Bredemann Lexus in Sept. 2015. This is the longest vehicle I have ever owned, it is damn near perfect. I have nearly purchased 90+ new vehicles since I was in high school. I have dealt with the Bredemanns since the 70's and never regretted a purchase. I was saddened when I learned that Marty Bredemann had to relinquish his dealership to other family members who then sold it to the Fields Auto Group. Bredemann Lexus under the control of Marty and his employees knew how to treat their customers, a rarity in todays world. Sure problems occasionally cropped up but generally they were rectified with the customers best interest at heart. I have sent quite a few customers to purchase a Lexus from the Bredemanns and have yet to find any of them less then 100% satisfied. Then came along Fields Lexus and boy did things change (for the worse) . Many fine people left the establishment after working for Marty. They simply could not / would not conform to the new way of doing business the Fields way. The management team along with the employees seem to enjoy being argumentative with customers that purchased their Lexus's from the Bredemanns. There are service consultants to the likes of Bianca James and Marvin Dumanlang in my opinion have no business posing as service consultants and representing the Lexus brand. Being pompous is not a good look on them, yet they seem to get pleasure from their behavior. Then there's the Service Director, Anthony Thommes " a piece of work" what an example to the Service Consultants under him, another fine example of " how not to treat customers". Have you gotten your Lexus washed at Fields since the acquisition? Piss Poor at best, they run it through the wash, carpet is vacuumed, and then a half assed job of towel drying. When Bredemann had the dealership the interior windows were cleaned, the dash was wiped down, the carpet was vacuumed, dressing on the tires and a much more thorough towel drying. It made you feel special that your driving a Lexus, it made me feel good. If you happened to look at sites such as "Yelp" you'll notice there is not one Lexus dealership in the Chicago area that gets at least four stars, two or three stars season to be the norm. I'm been looking to purchase an additional 2024 Lexus, but I may have to look at the competition because I hate to give my money to a dealership that has terrible reviews and a less than honest reputation. Thanks for listening. Greg G read more

First let's get over this Covid bs and wash the inside of the cars! it's been 3 years I think they can get in was the inside and so the mats! Second how about drying the car and wiping the inside of the doors!! worst car wash ever and I don't care that it's free so the work!! I'll pay for a "real" car wash someplace else. thanks for nothing Lexus! read more

They lie when they say you'll get a free car wash when you buy a vehicle from is, they close their car wash earlier than the houra of operation and they don't know customer service. read more

I purchased Lexus cars because the Brederman dealership had fabulous customer service and they put their customers first. Previously, I had given them a five star rating. When Fields purchased this dealership, they destroyed it. Long waits to pick up your car from service, lousy customer service, and now, I can't even make a service appointment during regular business hours. The eight calls I made this week were either disconnected when transferring, not returned after leaving a message, or the only person able to make a service appointment had gone home for the day, at 4:15 PM, so I had to call back. After making five calls on Saturday, I called Deerfield and immediately booked an appointment in one quick call, after the Glenview dealership's Employee (who makes the appointments) had gone home. Don't be misled by good reviews that were left before Fields took over this dealership. read more

This service department is hit or miss. The good thing is that they always have loaners, which is a major reason that you buy a luxury car. You rarely feel the love from the staff though. They just don't care. Made an appointment online for the 60K service on my 2019 RX 450h. I logged in, and it pulled up my exact vehicle. The price that it quoted me was $1395 + tax. I requested a couple additional services and added in the notes, "a please call to confirm and give total estimate." I only got text and email confirmations, no call or estimate. When I get to the dealership the next week, Melinda tells me that the price of the 60k service alone is $2100. When I mention the price when I booked the appointment, she first tells me that that price doesn't include labor. What? So for $1395 you hand me the spark plugs and filters and I put them in myself? I then ask for the manager and they tell me that the website isn't VIN specific and they wouldn't honor the online price. Considering that I logged in and it pulled up my car for me, I find this difficult to believe. I had to haggle with them just to get them to a price close to what another dealer would have charged me. read more

Never again to this Lexus dealership after Paul Caputos my sells person where I wanted to buy my lease, he gave me $950 higher price than other Lexus of Arlington and charging me $300 inspection which he told me it's required by Lexus which is not. He Also told me he is doing us a huge favor getting all the paper works ready which he is make any money out of. Unbelievable never again out there. read more