While experiencing the worst pain I've ever experienced in my life, I was sent to Summit, Rome for…read morean MRI. I don't know why, but I have to assume that there are no working MRI machines in the entire city of Woodstock, GA. The test was abruptly halted by the MRI Technologist. The concern by the Tech was substantiated. However, the issue could've been resolved with one phone call. Instead, I was sent on a 2.5 hour (1 hour drive each way) mission to retrieve a letter stating that I could move forward with the MRI, and I was never in any danger. Subsequently, the letter that I retrieved and presented to Summit Rome, was heavily scrutinized for validity by the MRI Technologist, at Summit Rome. It's as if the Tech didn't think I would return with this document. All the while, still in excruciating pain. Upon completion of the MRI, I was advised that the test result would be available for me to review via MyChart, on or around Nov 6th. Today is the 18th, and as of noon today, and several unproductive phone calls to the Summit staff, I still had not received the MRI test result. I would eventually find out that the information regarding the availability of my MRI test result, was not accurate. I contacted Summit, Rome via their website messaging on 11/13/25 @ 3:30pm for assistance, no response. A while later (also today), my primary Doctor's office took ownership of the situation, and made things happen for me. Because of their effort, I was finally able to receive and review the result of my MRI, and share the result with my Doctors. I cannot aptly describe the amount of pain and aggravation that I experienced on the day of this MRI test. There was absolutely zero concern for the intense pain that I was in, and no offer of assistance to retrieve the document that could've easily been retrieved by the Summit Rome staff, while I was physically there in their office. In addition, having no medical background, I have no understanding of processes, protocols, and procedures with regards to accessing, retrieving, or reviewing my personal medical records. My Primary Dr's office explained that I needed to give Summit, Rome my permission to fax my results to my Dr's office in Woodstock, GA. I don't live in Rome and it makes zero sense to travel there when the results can simply be faxed. As I spoke to, and explained this to Summit, Rome today, I was told, "that's not how this works" by an employee of Summit, Rome. So now instead of just pulling up the test results in MyChart on my phone (which was wrong information), I was expected to drive an hour one way to get a piece of paper, in 2025? I don't think I need to explain that this was an unsatisfactory response. The runaround that I experienced was unsatisfactory. My advice to Summit, Rome is this...when someone who has health insurance is in the worst pain of their life, this is not the time to turn your back on them. You work in an industry driven by people who come to YOU for HELP! Compassion should've driven someone in Summit, Rome to at least try and source the information, so that I as a patient could've had the MRI, and made my way back home so I could rest and recover. But instead you fell asleep at the wheel! You caused me more stress, pain, and aggravation. You showed no interest in helping me. You ALL wouldn't have a JOB otherwise. In the end, my experience no matter how well documented or not, was the absolute worst. Why not quit and find something else you can do that doesn't involve sitting on your ass and collecting a check for doing as little as humanly possible? There are people who care about other people, and got into the health field for that reason. Why don't you hire THOSE people and have them run your tests, and manage your office? If that's not working for you, how about you TRAIN your staff to find ways to HELP people. Even if it involves taking an extra 30 seconds of your time to help YOUR customers? I'm trying to be nice about it, but I wanted you to know the kind of headache you caused me when visiting your office, and the COMPLETE lack of communication and followup!!

I have been to so many pain doctors then found Dr Patel. He will sit and listen and tries…read moreeverything instead of pushing pain meds. He knows what he is doing. I have had so much improvement since going to him. I just had a Viadisc procedure for lower back pain. I can now stand and walk. I would highly recommend him if you are tired of pain meds and want relief.

Tim Connor is a great doctor. He has been my doctor since 2004. Even though he works in a clinic…read moresetting where the appointments are set way too close together, he always LISTENS and understands what you have to say. He has a very creative mind and always makes you feel like you are the only patient that he has. He takes the time you need to help you. And he has a fine support staff as well. I highly recommend him.

I was supposed to see Dr Cowan for a follow up from my hospital stay in August. I go in room and…read moreexpect Dr Cowan and his PA comes in with a totally different diagnosis. He wanted to talk about an epidural that I could not have done due to high blood pressure, that was supposed to be administered by pain management. Well I was put in the hospital the next day due to extremely high blood pressure! ThePA didn't know anything about that. None of them were on the same page! I paid my co-pay and they did nothing me and I complained to corporate to no avail. I am looking for a new Neurologist and another pain mmanagement even if I have to go out of town!!

Worst neurologist office I've ever seen. Parks and Dr. Hard Did not listen to my concerns when my…read moremigraines kept getting out of control. I had asked if I possibly had another disorder like intercranial hypertension. Because one of my ophthalmologist said it was very possible that I had it because of my eye exam. They told me it was impossible because I was not Blind. They would not refer me to see the proper physician or entertain the idea. Soon I started losing my vision. My headaches were getting worse. I took all my records for the past 10 years to a new neurologist and a Neuro-ophthalmologist. I was diagnosed in one visit with Intercranial hypertension. I'm now on the proper medication. If I would've listen to them I could've lost my vision and went blind permanently. This is the most terrible Experience I've ever had.

This too big for their britches conglomerate's (think big fish in a small pond) overall mentality…read moreis that you are a problem not a partner in your medical treatment. One main call center (you have to go through The wizard ofOz). No direct line to your medical office staff. When you enter said offices there are 2-5 receptionists twiddling their thumbs who could have taken that call directly. This does nothing for patient/office staff trust and relationships. This Harbin/Atrium partnership has destroyed good medical practice as we knew it. Cha-Ching. Billable procedures that do not work but make revenue are encouraged. Overuse of scans. Overuse of procedures. The sheep that live in this area are compliant to the point of allowing being scolded for individual thought as to their care. They follow blindly. Because they don't know any better.

I do not recommend Dr. Mansoursa (Endocrinology). He is great for the first visit but all…read moreappointments thereafter go downhill due to lack of listening, assistance and his staff's inability to order the correct bloodwork. This leads to him blaming the patient and refusing to correct the bloodwork orders which then leads to him refusing to prescribe insulin that is needed.

Saw him for 10+ years. Seems too busy to spend time and try to resolve your issue. Just treats…read moresymptoms until something major happens then abandons you because you ask for a second opinion. Does not care what you have to say and shows no concern for it. Unprofessional. You will see the PA everytime and fall thru the cracks. Doctor in Atlanta has done more for me in 3 visits than he did in 10 years.

my son suffered a paralyzing injury and Corey was his therapist out of Rehab Hospital. Corey is an…read moreEXCELLENT physical therapist who cares about the whole of the person. He was knowledgeable, A Constant Professional, Kind, Compassionate, Personable and Caring. The care he gave to my son was TOP RATE! I wouldn't recommend anyone else for such a sensitive matter. We were blessed to have been introduced to him. HIGHLY RECOMMENDED for spinal cord or any injury.