My ten month old yorkie had elevated liver enzymes so our vet recommended ultrasound with NW Vet Imaging. From the start, Desiree was super friendly and helpful. The techs cuddling and doted on Bixby and he was taken care of lovingly. The doc called me right away with preliminary results and explained everything clearly. Bix got a contact rash on his testicles from the alcohol pads used during the rest which resulted in swelling and redness. They gave use topical cream and a cone of shame and followed up the next business day to make sure it was resolving. As with most services of this type. it wasn't cheap, but the care, professionalism, skill and love shown to our dog and our family was well worth the price! read more

We brought our pup to NVI for ultrasounds of her belly and lymph glands for signs of cancer metastasis. Nice office setting, very friendly professionals. Gave us results right away, as well as shedding light on the development of cancer in dogs. I would recommend them to anyone. read more

I brought my sweet baby son, Dr. Indiana Jones, for his ultrasound to make sure everything was working properly. As all parents are when they take their precious child into the doctor, I was in a state. The office is small and intimate and we were immediately brought into an exam room after we checked in. The exam room had a comfortable chair for us to sit in while we waited and everything was clean and quiet. Maria Moody came in and did a very thorough exam on him and reviewed the procedure with me. They then scooped up my little ginger kitty lovingly and said they'd call us when he was ready to go home. They were done with him earlier than expected and called to review results and let us know that luckily everything looked normal. Even with a little sedation it was under 500 which was the most reasonable price we'd found in the area. Overall it was a good experience and everyone was very kind and professional to us and our whiskered child. read more

See all

My baby boy's liver enzymes have been elevated and the ER doctor suggested we get him an ultrasound within 24-48 hours. I felt this might be impossible because even getting him into his regular vet can be a bit of a wait. I called many places and was quickly shut down, when I called this place they were so patient and let me know what to expect. They had a last minute cancellation so we were able to get him in the next day, what a relief to try and find the next step in trying to control his enzymes. I highly recommend! Everyone I spoke with was so kind. read more

I am surprised there aren't more reviews for this place! I had such a great experience this Friday when I brought my dog in for a ultrasound. My sweet dogs health has recently declined, given his labs and not eating, my vet recommended abdominal ultrasound to investigate further. I called around to multiple places becoming more and more anxious and very few answered my call and had outgoing messages that calls would be returned in 48 hours. When I did talk to someone, appointments were a month out, unless I came in through ER. My experience here was like a breath of fresh air. My call was returned promptly. The person answering the phone was so kind and asked a few basic questions, and they were able to get me in the very next day! What a dream, especially in Covid times where health care of every kind has been strained. The staff I interacted with were all wonderful, and I was provided with a verbal report the very same day that was thorough and they took their time to describe what they saw. All in all, a wonderful experience. read more

The SHORT version: they failed to notify/contact me when my pet was done with his abdominal ultrasound. When I did arrive to pick up my pet and asked about the cost breakdown related to "facility fees" I was refused access to my pet, deemed "hostile" after starting to cry from concern, and then threatened with arrest for trespassing by two armed police officers. The LONG version: I brought my dog for an abdominal ultrasound related to a pancreatitis diagnosis. Like other negative reviews have mentioned, dropped my dog off early in the morning and didn't get/hear anything about pickup timing. In the midafternoon (~2pm) I called and was told my dog had been "ready" since 11am and also hadn't been fed anything because they did not have his prescription food available. Asking why I hadn't been notified I was told that they're automatic notification system had failed, but they were unaware because it doesn't provide any alerts. I then asked why they didn't follow up when I hadn't showed up after multiple hours and was told they don't do that "until the end of the day". They close at 5pm and in the intake paperwork I noted that I would have been charged an additional fee if I didn't arrive before closing to collect my pet. So is this choice to delay following up is simply a grab to get more money? Once I arrived to collect my dog, I asked the receptionist if I could speak with someone about why I failed to be notified and for more information about the costs that didn't directly account for the ultrasound service. They were aware that my dog is hyper-anxious and requires heavy medication & a muzzle during vet visits, so I mentioned that I was concerned by the lack of prompt notification as it meant my dog had to unnecessarily endure a prolonged period of heightened anxiety/trauma. I was then told that the only person able to address my cost questions was the office manager, who was working remotely that day. The receptionist also said they would not return my pet to me until I had paid. Not until I offered my entire wallet as a sort of 'collateral', was I able to see my dog. While speaking to the office manager over the phone I attempted to explain my concerns and questions, but was only given a typical "it is policy" response and accused of interrupting. The call spontaneously ended (either tech issue or I got hung up on). A new staff member then told me that if I was not going to pay, then I had to leave immediately and the office manager no longer wanted to speak to me due to my "hostility". I will note I never yelled, insulted, or make any threats during the call. After some more unhelpful back and forth yet another staff member came to the lobby and said they were calling the police. When the police arrived and they had to ask a staff member "who was the trespasser" as I had been allowing other patrons to be helped during this entire ordeal and was mainly just trying to calm myself down in the corner. I was then 'escorted' off the premises by two armed officers and threatened with arrest and withholding of my dog's medical information if I did not pay the full amount. Agreeing to pay (since my dog's continuing treatment relied on the results of his ultrasound), I then had to be escorted back in by the officers and was not allowed to speak. So in all, my dog had to wait an unnecessary 4 hours after his procedure, had not eaten in ~20 hours, and I almost got arrested. Totally worth the $210 "facility fees" right? To me it seems like the practice is more interested in bringing in as much revenue as possible, rather than actually providing safe or even reasonable care. read more

I encountered a very unprofessional experience with radiologist doctor and staff while trying to take my dog to get a detailed ultrasound. The overall experience left me with the impression that this business is solely profit-driven compared to a center that values the animal's welfare, addressing the pet owner's concerns, or doing what's right. We arrived early for our scheduled ultrasound appointment and called in at the instructed time to discuss our dog's situation and make sure that it made sense to proceed with the ultrasound. During our discussion, the radiologist pointed out that the planned detailed full abdominal ultrasound would not be able to determine whether a growth in the bladder is cancerous or not, which would require a biopsy or a urinalysis in order to determine. Since my dog just had a less detailed ultrasound performed at her primary veterinarian just the day prior, which verified that there was a large mass present on the bladder, it did not make sense to me to obtain another more detailed ultrasound if it was not going to provide additional useful information that could change the approach of treatment, such as determining whether the mass present at the bladder is cancerous or not. Yet the radiologist assured me that there would be more useful information that would affect which treatment path to take. I tried to obtain more justification for proceeding with the detailed ultrasound by asking the radiologist what additional information would we have or how would treatment change if we got the more detailed ultrasound, compared to the less detailed ultrasound that we already had performed. She replied that if the growth was cancerous and had metastasized, we would be able to see the other areas where it metastasized to. I asked her to answer whether knowing that the cancer had metastasized or not would change the palliative treatment that would be prescribed, or to just provide another general example of how having a more detailed ultrasound could change the treatment compared to just having the less detailed one, which she replied that she is not a surgeon or oncologist. She could not provide a single example of how having this more detailed ultrasound could help change the course of treatment, so I was not convinced that proceeding with the detailed ultrasound made sense. The content and tone of the conversation with the radiologist left me feeling pressured to proceed with the ultrasound, even despite her verbally expressing that she would understand if I wanted to hold off on the ultrasound until I had another conversation with my primary veterinarian. I decided to not proceed with the ultrasound until I had talked some more with my primary veterinarian, where later after having that conversation with my primary vet, I found out that a more detailed ultrasound is required to determine whether a needle biopsy is possible, as well as is used during the biopsy. In light of the new information from the primary veterinarian, getting a more detailed ultrasound makes sense now because I can directly see that it provides useful information that affects the course of treatment. I tried calling Northwest Veterinary Imaging to schedule another ultrasound appointment for my dog and spoke to the receptionist. Now they are refusing to perform the ultrasound for my dog because they said that I had canceled the earlier appointment which could have been given to another customer. I tried to explain the entire situation on how I did not cancel the appointment but instead showed up for the appointment and decided after talking with the radiologist that I needed to obtain more information from my primary veterinarian prior to feeling that proceeding with the ultrasound was justifiable. The receptionist just kept repeating that they do not want to schedule my dog because I had decided not to go ahead with the scheduled detailed ultrasound at the earlier appointment. If making sure that a patient's questions and concerns are answered, making sure that a procedure is justified and helping the patient properly understand this, and acting professionally in service administration is what you expect from a health professional, then you likely will not find it at this place. read more

I can't believe there aren't more reviews. I had to get abdominal ultrasound done on my poor dog, and her vet recommended this place. Thinking it too far from Bothell, I checked out other nearer places. They all quoted me $565~600! I called up Northwest, and it was super easy to schedule an appointment, and the fee was only $405. On the day of the appointment, the staff were super nice and sweet to my dog and made sure she was comfortable. Afterward, I was given detailed explanation and suggestions on the next steps. I have scheduled a follow-up in three months, and I am glad that my darling dog is in good hands. read more

Super patient with my almost 200lb mastiff. He's a gentle giant and did not need sedation. They even did the ultrasound on the floor on their knees! Luckily he's fine :) read more

Northwest Veterinary Imaging - So patient with my big pup! - Veterinarians Near Me - Mountlake Terrace, Washington