I scheduled a move out clean and couldn't be happier with the result. From start to finish, very smooth and professional. Prices were transparent and competitive. Communication was great. The young ladies left this rental house looking immaculate and better than when I first moved in. I would recommend this company without hesitation. read more

In short: AVOID. There is already a file against this business with the Better Business Bureau. See: https://www.bbb.org/us/ca/oakland/profile/cleaning-services/not-your-average-cleaners-1116-966688 My experience: They broke a treasured item and left it there for us to find, they were 1.5 hours late (this is AFTER the big 3 hour window they give you), and did a poor cleaning. Almost 2 weeks of texts and emails with the business to try and resolve these issues has been an exhausting runaround that has resulted in zero resolution. I decided to check them with the Better Business Bureau and found they have a C+ rating. I've had many house cleanings in 30 years- some good, some average. I never ever thought to write a review since everyone's trying, but given my recent experience and how much they charge I hope others can avoid the hassle and cost- not to mention broken items. They give a 3 hour window of when they'll arrive- that's a lot of time to wait around, but ok. We have a newborn in the family so I just said please don't be later than that (so we'd have him out during the noisy parts). The texted AFTER they were late to say they'd be an hour late. OK. I said, please no later. Only after I called (after an hour passed) was I told they'd be an ADDITIONAL 30 mins late. OK, fine. I shrugged it off. I did the cleaning as a gift to my sister who just had a baby. It was the OPPOSITE of a gift. After they left my sister sadly showed me the baby mobile that all of her friends had handmade for her as a gift for her baby shower. It was broken in half and the cleaners had just left it there. They said nothing to me before they left. I had to text the business who didn't apologize or offer a refund but said they'd file an "insurance claim". For a handmade irreplaceable baby mobile?? On top of all this, the cleaning wasn't very good. Instead of things left sparkling, it looked mostly the same. For example, I looked at the shower where there had been some black residue along the shower wall (we were obvs hoping they'd clean) it was still there- not touched at all. 2 weeks and a dozen messages with the business later- including photos of the non-cleaned shower and broken mobile- no resolution. They have said they will look into "why" these things were not cleaned and why they were broken. It's not helpful to know why I paid almost $200 for lateness that inconvenienced the family, a not clean apartment, and a broken treasured object. UPDATE: Per the response below, you can see this is not a detailed oriented business. I never mention the kitchen issue in my review. Yes- my sister did ask for that and there was a communication breakdown that wasn't ideal, but I decided to not even mention it in this review because the other issues were bigger. The black residue is not mold- I actually had it checked (given the baby). It could have come off with a cleaning. Even if that were the case (which it's not)- wouldn't it make sense to inform me of mold that you are not going to clean?? Finally, as to the broken item that was left behind (never mentioned to us): I wrote to you a few times- issuing an insurance claim for a treasured handmade item doesn't make sense. It's technical worth might be a few dollars but it was invaluable to us and now it is broken. The very very least I would expect of a professional business is a refund or reduction. But no. As you see from their response, this business can't provide that. So, as evidenced by the response below: if you hire them and they are late, break your things, and do a sub-optimal job, they will not resolve the issue or try to make you whole for your loss. read more

I ordered a hotel through Yelp! For a kitchen and bathroom cleaning in early December. I ended up going with another company. A month and a half later they are texting me asking if I still want service. I haven't answered. Tonight they texted me at 1am. This is insane, why are you texting potential customers at 1am well over a month after an initial quote request through Yelp! It's very unprofessional. read more

Not Your Average Cleaners - Home Cleaning Near Me - Oakland, California

Sara and her cleaning team were GREAT! They were detailed and timely. There was a little bit of a mix up in that they skipped a room where my handman was working instead of asking if they could enter to clean it as requested. But otherwise, there was good communication and we would definitely recommend and use Not Your Average Cleaners again and again! read more

Not Your Average Cleaners - Great job! - Home Cleaning Near Me - Oakland, California

I give 5 stars for the great experience with Not your average cleaners. Firstly, I am thankful for Not your average cleaners for booking an appointment so fast. I went for regular cleaning and I needed it within 24 hours and their response was so quick and the booking was easy. Their two person team came in within the mentioned time frame and did a pretty good job cleaning my 2 bed 2 bath condo. The master bathroom required some scrubbing and an additional charge but I'm not unhappy - they did a really good job. The vacuuming was very good too, however the mopping made the hardwood floors a bit sticky and it looks dull maybe they used too much of their product. It's not a huge issue - maybe my hardwood floor requires a different product to be used. They also took out the trash after they were done and overall I am satisfied. read more

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Just to add more photos I found from after the deep cleaning, this is my hood vent. Doesn't look like they even touched it. read more

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The manager at Oakland Senior Station gave me their number and said they'd like a review of this company. I called and spoke with Ami who was very friendly and accommodating. He gave me a next day appt between 11-1. Around 11, I got a call from Ami saying the cleaner is downstairs. I met Wendy and told her this is a move out cleaning job. She was very friendly and thorough with her cleaning. She was highly skilled and made the place sparkling like new including the refrigerator, oven, sink, bathroom tub and bowl. The place was definitely clean from the windows to the doors as well as the ceiling fans. I would highly recommend this place! The price I paid was very affordable for the kind of cleaning they perform! Thanks so much Wendy and Ami for an excellent job! read more

Missed areas of a deep cleaning /moveout. Refusal to honor their pledge to guarantee their cleaning work within the 24 hr completion window with documented photos for a re clean unless there added charges to the flat rate of $70 per hr. Only excuses and apologies, but no sincere attempt to rectify the issues without more money. Just do the right thing for your customers, and you will thrive! read more

I paid $420 for a deep clean and they left the basics of cleaning undone. I have lots of photos of crumbs on the counter, dust and dirt still left behind. I cleaned up after the cleaners for 2 hours. I called and sent photos and was told we could get a $40 refund that never happened. This wasn't a basic clean this was a $420 deep clean and the basics weren't done (wiping a counter top ) the photos speak for themselves. I don't normally write negative reviews but I don't want anyone else to get ripped off. read more

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The house was dirtier when they left. I wiped the kitchen countertop afterwards and it was black. They even left a dirty rag on the counter. Spent only a minute or two in a few of the rooms and missed one room altogether. I spent several hours after they left re-cleaning the place--vacuuming and wiping down surfaces. It was very disappointing, especially since it was expensive. Not your average cleaners... below your average cleaners :( read more

First the good - they were able to schedule cleaning at a short notice and did a good job with cleaning the counters, kitchen and toilets Disappointing part - the team did a very bad job of vacuuming. Every room has visible particles left and people even asked if I got it cleaned. As a result I had to hire another cleaner to do another round of cleaning. So I guess they kept up to their name - not your average cleaner, as I would rate them less than average if they could not even do the basic job of vacuuming well. The pic shows how they left the white crumbs on the carpet and it was similar situation in other rooms though this room was the worst read more

Not Your Average Cleaners - The pic shows the carpet in one of the rooms after cleaning. - Home Cleaning Near Me - Oakland, California

The Good- able to schedule a Move In cleaning on short notice. They did agree to have cleaner come back on another day to re-do. The Bad - I followed up with a swifter test after the re-do day . The hardwood floors wasn't thoroughly cleaned in the 3 bedrooms. Kitchen tile floor still sticky. All bedroom closets shelves still dusty. Bath Tub still dusty and does not appeared touched. Sad & disappointed . read more

This company charged me me double what they quoted me same-day for move-out cleaning. I was moving out of my home and scheduled this company for a moveout clean. I had asked if I needed to do anything ahead of time and they said that it was full-service, based on the job not timing. While getting the initial quote, ($310) I asked if we would need to do any cleaning after removing all of our possessions and they said no- that they would clean inside the oven and clean the walls etc. I would have been more than willing to, but they said "no need", and that the cost would be all the same if we cleaned beforehand or not. However, they contacted me that very morning they were scheduled for to say that they would be charging more than double the price ($630!!) because they knew I was moving out of the area. The house was clean and empty prior to them arriving- I have photos and videos to prove it. There were several incoherent and confusing texts about the scope of the job beforehand. They also did a terrible job and left the walls and almost everything else dirty. I had to return to finish cleaning and it took 3+ hours. I think this may be a scam they run on people who have scheduled move-out cleanings once they've left the area and have no other options. Do not recommend- watch out for this company. read more

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I received services that included 2 bathrooms and a living room/ dining room combo. The young lady showed up on time during the time frame that was discussed. I wish a little more was done to the living/ dining room, but the bathroom were immaculate even cleaner than when I first moved in. Will be calling them again soon. read more

Scheduled a window of arrival and by the end of it nobody came. I called and they had to call a different crew to come in. The ladies did a good enough job. Did not wear booties and I saw shoe prints all of the carpets/runs after. They offer discounts for leaving reviews. So keep that in mind when reading them. The hostility of the replies from the business owner upon reflection should have been a red flag. read more

Not Your Average Cleaners is communicative, flexible and punctual. I love that they have so many service options and add ons to choose from depending on your individual needs. And it's all made incredibly easy through their website. Their team arrived on time and did an excellent job. I am very grateful for their attention to detail, care spent on different parts of the house that needed extra attention, and thoroughness. We will continue to use NYA Cleaners on a regular basis and are so happy with this service! read more

I had a deep cleaning service done and was quite disappointed. I'm unsure why they called it a deep cleaning service, because nothing was really thoroughly done. Nothing was disinfected or deep cleaned at all. It just more so seemed like they made things look clean. They brought a vacuum cleaner that my roommate and I had realized was never turned on. No mop bucket was brought which we thought was suspicious. They sprayed some sort of yellow solution onto my floors and spread it around with one of those microfiber mops. The floors were still very dirty and there was debris left still on the floors. It was listed that kitchen appliances would be cleaned, my air fryer and microwave still had stains on the outside and inside. The sink handles were all still dirty and not cleaned. Our bathroom sink handles still had toothpaste left on. Part of the deep cleaning I paid for included the fridge which was never done. Trash was taken out but trash bags were never replaced so we had to do that ourselves. I tried to communicate the issues and ask for a partial refund but was denied. We did appreciate them offering to send people to resolve the issues but we mainly booked a deep cleaning because we had guests coming in a few days and didn't have much time to have someone come back and re do what was missed so we ended up having to re clean our selves. The deep cleaning was $280 for 2 bedrooms and 1 bathroom. read more

The house was spotless! They did an Excellent job! The fridge and oven looks like new and the carpet smells good, no more pet hairs and bad odor! They went above and beyond! Would love to hire them back. read more

I am very impressed with the service I received from Not Your Average Cleaners in Berkeley. I needed a deep clean focusing on just two areas of my apartment, the kitchen and bathroom, and after searching for a bit I came across them on Google, and I'm glad I did! They did a personalized quote for me and had very reasonable prices. As for the cleaning, it was impeccable! I highly recommend using their service if you are looking for cleaning in the East Bay Area. Friendly customer service and a magnificent clean! Can't ask for much more than that! read more

The service was so seamless, I had never used a house cleaning service before and I really wanted to deep clean the house. The communication on what to expect, when the cleaners would arrive and about how long it would take for the size of the house was super helpful! The cost was affordable for the amount of cleaning. I would definitely recommend and use their services again! read more

Not Your Average Cleaners was great, scheduling was straightforward, cleaners were efficient and non disruptive while I worked from home, and house looks spotless! read more

Great job, the ladies were polite and professional. My move out cleaning exceeded expectation. The refrigerator, stove, microwave, and dishwasher looked like new. Will definitely refer Not Your Average to everyone looking for this service. read more

I called and they accommodated my preferred cleaning time/date right away. They were easy to work with and communicated throughout the process. They reminded me the day prior of appt and when the cleaners were estimated to arrive at the house. The cleaners went right to work and all went well! read more

I love that they offer a regular deep cleaning - I enjoyed the results of my first appointment!

They did a great job cleaning and took care not to break or knock anything. They took everything out of my apartment that they. Rough including trash that had from cleaning. Very good cleaners. Am using them again. read more

I had cleaners come for my move-out cleaning, and they did such a good job that I got my whole security deposit back! The place looked excellent by the time they left, and the cleaning was not expensive compared to other move-out cleaning services I've had. read more

We keep our place tidy and looking good, but figured it was time for a deep clean because we hadn't had our house professionally cleaned since moving in a year and a half ago. I looked at reviews online and called four companies in the area to discuss prices and options. Not Your Average Cleaners seemed to provide the best value while still maintaining stellar ratings, and they lived up to expectations! A pair of cleaners arrived on time and finished our ~1250 sq. ft. place in about two hours. Their attention to detail was perfect and they even found places that I wouldn't have expected. The house truly looked like the first day after we moved in! Communication was great before and after the appointment, and I found them easy to work with. The next time we want a professional house cleaning done, I'll be contacting Not Your Average Cleaners, and I recommend that you do the same! read more

I contacted them for a first-time deep cleaning of my home and then regular service after. The person who replied, Ami, was very clear regarding details and scheduled my service on my preferred days when I work from home. The cleaning team of two arrived at the scheduled time and worked efficiently, using their own equipment and supplies. I was very pleased with their work, and happy to have found them. read more

Great service, would 100% recommend. Regular clean took about 5 hours. But they left the house spotless

I had a studio apartment deep cleaned and the two staff members did an excellent job. They paid attention to details and left everything sparkling clean. The booking process was a breeze and Ami the owner communicated throughout the process and reached out directly after to make sure everything was satisfactory. Very professional and easy to work with. I highly recommend. read more

They did an excellent job. My floors were clean and shiny. They tidied up items on the counters, dressers, and even rehung my towels like you see in hotels. I will use them again. read more

They do give you discount for writing (of course good) reviews online. Hence the 5 stars reviews. First 2 cleanings were ok (definitely not great, but ok) , then cleanings decreased in quality and attention to details is gone. Price is very high for what it's done. Apparently they set a smaller amount of money as monthly fee in my account so now, after 1 y they decided to TAKE THE MONEY BACK FOR THE WHOLE CLEANINGS because of their mistake ! A considerable amount of money has been withdrawn from my bank account. I could have been more understandable in different circumstances and ways of negotiating and understanding their mistake but definitely not agree with anybody abusing my card just because they have access to it. BEWARE read more

So we've been through a few sets of cleaners, and think we've settled in on the ladies from this company. Anyone can mop your floor. Everyone will clean your bathroom. Everyone vacuums. You know what counts for us? Seeing that every window sill is cleaned and free of dust, your messy items organized (and even folded!), and to polish it off, I know my dirty computer screens and keyboard have been cleaned. Like no joke, they flipped my keyboard to get the yucks out and then wiped ALL the keys. That is attention to detail. Thanks!! read more

Really great experience so far. Pricing is fair. Scheduling and payment is easy and straightforward. And the cleaning was efficient. Looking forward to ongoing services from this team! read more

We moved into a new home and needed a deep cleaning. They offered a great value and were available to come out quickly. Great communication and very thorough cleaning service. Will be using them again. read more

We just got our first deep clean and they did an fantastic job! Not only was the cleaning service thorough and efficient, but Ami was so helpful chatting through my various needs from month to month. I love that they offer diffferent service options and add ons to choose from. I will now be a regualr customer. For the excellent all round service they provide, their prices are by far the best I've found compared to other companies. So glad I found them and will definitely recommend to others. read more

I'm glad I found this company. It was easy to set up my monthly cleanings, make payments, and get in touch with the manager when I was checking out companies. A+ service read more

I found Not Your Average Cleaners through a recommendation on NextDoor. I contacted Ami and informed him of a deep cleaning I needed for my move-out. He was very responsive and provided me with a quote and the logistics of what would be cleaned. I found the quote fair and in my price range. I waited before scheduling a time so I could get other quotes from other companies. After not hearing back from other companies, I decided to go with Not Your Average. I was able to quickly schedule a cleaning and was provided a time-frame of arrival. The cleaning crew came at the earlier part of their arrival time and thoroughly cleaned everything to my satisfaction! I'm so happy I went with this company and would use them again in the future. read more

The service was just what I needed! I was feeling swamped and anxious about cleaning my space, but these lovely folks came in and took charge over it all! It's just what we needed during these busy times. Thank you! read more

I wish there was an "Excellent" rating. Not only is the point of contact person kind enough to put up with my ever-changing schedule, but the cleaners did a fantastic and thorough job of cleaning my multi-floor home. I was impressed at how diligent and kind they were, and midway through I relayed that feedback to the point of contact person. I will not be going with any other cleaners; there is no need to when Not Your Average Cleaners take care of things. read more