The prongs in my engagement ring were bent and the main diamond was loose. We had stopped by a well…read moreknown jeweler in Orinda and told it would take at least 4 weeks to repair and cost "a couple hundred dollars". I had been given a recommendation of Trans jeweler in Lafayette so I decided to stop by. Mr. Tran greeted my husband and I right away. I told him the issue with my ring and he promptly took my ring, repaired it, and cleaned it all under 20 minutes. The cost was less than $50 and he did an amazing job! I appreciate that be was able to fix it right away as I do not like having my ring shipped for repairs. We will be back again for any future jewelry repair needs.

Amazing service! This location is behind Wells Fargo and…read morecan be easily missed. There are several parking lots and street parking close by and parking wasn't a problem. I came to get the clasp of a necklace fixed and Mr. Tran did a wonderful job fixing it. He was finishing with another client and he helped me right after. He also cleaned it and I was out of there in less than 30 minutes. I'm glad I came here. From now on if I need any help getting any jewelry here, I will only come here.

I am very pleased with the way A&G Jewelers repaired a special 14k diamond pinky ring for me for…read moreonly $45.00. Therefore, I will be back as this store is my new favorite jewelry store in Walnut Creek. We always had our favorite family jewelry store in Southern California and now that we are up north in Walnut Creek, we have our new family jewelry store, A&G !

I highly recommend this jeweler. They are professional, detail-oriented, and made sure the custom…read moresetting I wanted was absolutely perfect. Paul, the owner, even had the first setting remade because of a slight flaw rather than settling, which shows his commitment to quality. Beautiful craftsmanship with flawless results. Paul also took extra steps to research and provide an accurate written appraisal, showing real care and professionalism.

They were able to fix a bent prong on my engagement ring on the spot without it leaving my site. It…read moretook less than 5 minutes. They cleaned it super well and only charged $10. Very nice staff. I had originally taken my ring to a place in Lafayette square and they wanted to charge $110 and hold on to it for 2 -3 weeks even though the person doing the repair was on site. It was clearly a very quick fix, so the quote and wait time did not align. Very happy that I pivoted to Ware

They were great, we had some family stones and gold that other jewelers wouldn't let us use…read more Melissa not only let us use them but also turned everything around very quickly!

Have had multiple pieces repaired, several necklace chains replaced and diamond earrings reset over…read morethe last few years. If you're looking for an excellent jeweler, John is more than qualified and fair with pricing. I was on the white gold trend in the early Aughts but have since fallen back in love with the look of yellow gold. I've been slowly replacing my white gold necklace chains with fixed pendants-- (my favorite style) to yellow gold chains and they've all turned out so beautifully. John's soldering work is on point as well. I used to work at a jewelry store back in the day that did jewelry repair and I recognize great repair work when I see it. Actually, I plan on going in tomorrow with more repairs and remembered it was about time I wrote this review. Thanks, John!

John The Goldsmith does amazing work! He can clean, appraise, and even create custom pieces for…read moreyou! And he has Great dogs, GSPs!

Did not have a good experience here! our first visit to BE with their showroom assistant was pretty…read morebleh. The associate honestly did not seem like she wanted to be there and we ended up leaving our appointment with no idea what we wanted to order. So, we went online to browse more options and curated a ring that felt right for us. When it was time for pickup on 5/15, we had a rough experience with Madlen. She was kind of all over the place and it made what was supposed to be a simple pick up into a long, frustrating experience. Madlen was so confused about our pick up even though I explained several times we had two separate orders, one that was ready for pick up and another that was still processing. Her focus was on the wrong order. Another visit: On Saturday 5/29, my partner and I dropped by the showroom to return one of the rings we purchased due to a quality issue, and again, Madlen was there and proceeded to help us with the return. She did not walk me through the return process. I asked for a receipt and she said the receipt will come via email. Upon checking my email receipt later, I realized it was just a drop off receipt, no indication of a return/refund processed. I needed to call their customer service team to get further instructions on the process. While we loved the rings we picked out, the service needs work. The quality wasn't there, and sadly, we're unlikely to be back at all. Really wished it was a better experience for my fiance and I.

My boyfriend and I made an engagement ring appointment online a few weeks ago and came into the…read moreappointment last night. Lyss was our consultant and she was AMAZING. She made both of us feel so comfortable and really wanted to know what we liked. I was pretty anxious going into it but she made the experience so easy. She asked so many questions about what I'm looking for and what's most important to me. She also was genuinely interested in our relationship and who we are. I left toward the last 15 minutes of the appointment so Lyss could talk to my boyfriend about pricing and logistics and he said she was not pushy at all to sell. We were offered waters and chocolates, and each consultant in there was incredibly kind and welcoming. It was truly a great environment. All in all this was an amazing experience and we truly owe it to Lyss. Thank you so much!

They're just best. They treat their first time buyers with respect and actively work on cultivating…read morerelationships, making each experience feel special. Once you enter the regular customer level they take everything from 10 to 15. I feel very lucky to have built so many great relationships with the people there. No matter how long I'm away, each time I come in it feels like coming home. Skip the other places in town and save your money until you afford to become a client of theirs, I promise the wait will be more than worth it. See you shortly fellas ;)

The best Authorized Rolex Dealer! Great relationships, great culture. I was able to get my dream…read moreSubmariner Date and a watch for my employer's wife. It's about the culture!

Amazing Jewelry store with great customer service from Security staff to Jewelry Staffread more

I had used this store before and they were wonderful but recently I took 5 gold rings in to be…read moresized up. I explained to the owner of the store, I wanted a piece of yellow 14kt gold to be put in the bottom of each ring to size it up. He wanted to"shave" the ring down to fit. I had said "No shaving off my gold on any of the rings except the one ring that had an Opal since only that one couldn't be heated up". He agreed and took my rings. When I got them back he not only charged me the full price of $300 (he had quoted me the cost to put small piece of 14kt gold in each ring) but he had also shaved down each (ALL) rings. And he took a lot of gold off each one of them. I'm sure he kept it since gold has gone up so much. I've been thinking about it over and over again at what he did. I'm very angry! I should have never taken all those beautiful rings to him. They feel like cheap junk now. Hollow out remnants of what was once high quality rings. I trusted him because I had been going there for years. No more! I'll never go back again. Buyer beware. Don't go there unless you are willing to let him destroy your bountiful jewelry. And if he'll do that to me, he'll do it to you, too!