They're just best. They treat their first time buyers with respect and actively work on cultivating relationships, making each experience feel special. Once you enter the regular customer level they take everything from 10 to 15. I feel very lucky to have built so many great relationships with the people there. No matter how long I'm away, each time I come in it feels like coming home. Skip the other places in town and save your money until you afford to become a client of theirs, I promise the wait will be more than worth it. See you shortly fellas ;) read more

The best Authorized Rolex Dealer! Great relationships, great culture. I was able to get my dream Submariner Date and a watch for my employer's wife. It's about the culture! read more

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I would like to take a moment to acknowledge the 5‑star experience I received at Davidson & Licht. A huge shout‑out to Alex Garcia, who spent a considerable amount of time with me and showed me several beautiful Rolex pieces with genuine enthusiasm. His customer service is exceptional, and he went out of his way to make me feel welcome. Even though he knew the watch I was interested in was not available, he never hesitated to invest his time. He walked me through the history of Rolex and educated me far beyond what I expected. His passion, professionalism, and dedication truly stood out. Alex is the type of person who deserves recognition, and he will absolutely be the person I choose to work with for any future watch purchases. Davidson & Licht should be proud, his representation of your company has secured a customer for life. Thank you, Alex! read more

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I've been going to Davidson & Licht in Walnut Creek for a little over 10 years now and have purchased more than a dozen watches from them. They continue to earn my business every single time. I'm a returning customer again and again because the experience is consistently excellent. This is my go‑to place whenever I need a new watch, not just because of their great selection, but because the people there are always a pleasure to work with. Everyone I've interacted with has been friendly, professional, and genuinely helpful. It's rare to find a store that makes you feel this taken care of, and Davidson & Licht does it effortlessly. Highly recommend. Shout out to Jeremiah, Jake, Orlando, Ruslana, and many other staff members for their excellent service. You guys are awesome. read more

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This review is for the team and for Greg, whom, unfortunately wasn't there to allocate my second Rolex from them in person to me when I picked it up as it was his off-day. But he definitely was garnered the credit and recognition by Tommy who was a pleasure to talk to when I did pick up my no-date sub. Greg definitely was the one who advocated on my behalf to get one. Thanks very much. Prior to purchasing this sub no-date, I purchased an Air King (and this is a watch that I wanted because i prefer no-date in my watches). The staff here is excellent, and the people I've engaged with were all professional. To name the ones that I had the pleasure to, were Alex, Jake, Nay, Christopher, Mary, Anita, Ruslana, and Javier as well. For those complaining about the service, do your research. There is a plethora of information out there on how to get something that you want - especially if it is in demand. It is just a 'watch', and this is just a hobby (i'm an enthusiast and collector). If i am fortunate and blessed enough to live a long enough life, I would definitely be purchasing my Rolex's from here. Truly based. read more

Davidson & Licht - Walnut Creek - 124060 no date sub. - Jewelry Near Me - Walnut Creek, California

Reception as you walk in is incredible, they really make you feel like you are special and want to help you

The watch sold to me was perfect, the salesperson was not. They added numerous payment plans + options to my contract without my approval and I am being charged outrageous interest rates by the loan company. read more

Davidson & Licht in Walnut Creek is my favorite Rolex store in the world. Their customer service is amazing and they really do make dreams come true. Greg and Jeremiah are wonderful to work with. I purchased 4 watches from them and have always been extremely happy. My most recent purchase was a Rolex GMT Black and Blue with the jubilee bracelet aka the "Batgirl." If you know watches you know this watch is excellently difficult watch to get new from an authorized dealer. I was on the waitlist about a year and it was definitely worth the wait. If you want to buy Rolex or other luxury watches you have to get it from these guys. I highly recommend them. Thank you again guys!!! read more

Davidson & Licht - Walnut Creek - Batgirl - Jewelry Near Me - Walnut Creek, California

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Friendly Helpful Knowledgable -Very BUT BUYER BEWARE The moment they alter a link on a watch bracelet you void your ability to return without a 30% penalty. read more

I don't usually write reviews twice, but my experience at Davidson & Licht is worth sharing again in a different way. I stopped in initially just to browse and get a feel for their selection, and Jake immediately stood out. He was patient, knowledgeable, and took real time to explain the differences between various Rolex models--new and pre-owned--without any pressure. That first visit left such a strong impression that I returned the very next day to make a purchase. The entire process felt thoughtful, professional, and genuinely enjoyable. It's rare to find a luxury retail experience that feels both high-end and welcoming, but Davidson & Licht nails it. Jake and the team have earned my trust and future business. This is a shop I'll continue to come back to and confidently recommend to others looking for expertise and integrity. read more

Terrible customer service from Mr. Licht. Arrogant and combative. I went in to have my watch serviced and he told me I should buy a Rolex instead. Of course he charges full retail and I only wanted to get my watch fixed. He charged me a little approximately $220 for the service, and the watch stopped working months later. I ended-up having to send it to the manufacturer who said the previous service was poorly done and the watch had some corroded parts inside that needed to be replaced. Terrible business! read more

Nay was really professional and kind to my dad and I. We expected it to be done in 4-6 weeks but it only took 2. I highly recommend this place to anyone who is looking to get their watches fixed. read more

Excellent store excellent staff even though they are in a temporary location its still great I have gotten three beautiful bracelets at this store so far and they are fantastic loads of original stuff they let me try on everything so fun!!! read more

I really wanted to have a good experience with Davidson & Licht. Back in December 2023, I put in a request for a no-date Submariner, my first Rolex. I figured if I was patient and checked in once in a while, things would move along. Nope. Every time I followed up, I got the same vague answers and zero real communication. It slowly became clear that unless you already have a big purchase history with them, you're basically not getting anywhere. They don't say it outright, but the message is loud and clear. I get that the market is tough and supply is limited, but the way they handle new customers just doesn't feel great. I shouldn't have to guess what's going on or feel like I'm wasting their time by checking in. The store looks fancy, sure. But the overall experience? Pretty disappointing. I expected more transparency and at least a little effort in keeping me informed. read more

From the moment you enter the store they treat you with exceptional service and attention to your needs. Just stopped in for a simple watch adjustment and Nay was so professional and responsive. 5 out of 5 service. I am a Raving Fan and will be back read more

I have worked with Davidson & Licht since the early 2000s. That is over twenty years of consistency, trust, and experience -- and that kind of longevity speaks for itself. Jeremiah earned my business and my confidence from the very beginning through professionalism, listening, and always making me feel heard and respected. Meaningful purchases are personal, and he understands that. Over the years, he has earned a level of trust that keeps me coming back. There has never been pressure -- only guidance, knowledge, and steady integrity. What truly sets Davidson & Licht apart is their team. It starts the moment you walk through the door. I immediately feel safe, valued, and important -- like I truly matter -- and, most of all, supported by a team willing to do everything in their power to meet my needs and answer any questions. That feeling does not come from just one person. The experience begins before you even step inside the beautiful showroom on Main Street in Walnut Creek. The security staff welcomes you in, the greeter takes your name and asks how they can help, and you are offered a nice beverage or something sweet while a member of the team comes to assist you. You are treated with genuine care. Most people only receive this kind of attention when they are considered "someone special." At Davidson & Licht, it is simply the standard. One of their many core values is making every customer feel important -- and they deliver on that consistently. You are given space to browse, think, and move around without pressure, which completely changes the experience. I have traveled internationally and experienced high-end service in various parts of the world. The hospitality at Davidson & Licht is truly world-class. The funny thing is, I can find that same level of service right here in Walnut Creek, CA. For the record, I am extremely particular about customer treatment and attention to detail. Without exaggeration, Davidson & Licht represents the standard every establishment should aim for -- in any industry. If you are undecided, do not be. Within minutes you will understand why so many of us continue to return time after time and year after year. I felt compelled to write this review for those who have never been there and to express my sincere gratitude to the incredible team at Davidson & Licht. Thank you for all that you do. read more

I have delt with these great people they are very professional can answer all of your questions have a great selection of ultra fine jewelry the best Rolex dealer in California great prices if you are looking for the best price and quality this is your place read more

Well, we called and made an appointment as instructed to. We show up at the day & time of our appointment and are told we need to wait 45 minutes. I ask why do we need to wait 45 minutes if we have an appointment? They say because we are helping all the other people who show up and don't have appointments. Seems like a waste of time to make an appointment if you ask me. I'm only here for a repair. Doubtful I would buy any new jewelry from this place. read more

Jon, beautiful store . Have been shopping at your store since 1994. Condescending Russian sales people isn't a good look when I was ready drop 50k on watches for my son and wife without blinking. You may want to call Josh's store at Valley Fair and ask them who bought a watch 2 hours later. I also asked a security guard, "what's Jon's email ?" . He responded as if you didn't have one or wasn't willing to give it me . That's why I wrote the review. I was trying to keep my experience private. I don't need to tell you this , but a happy customer tells his friends , an unhappy customer tells everyone. read more

Forgot to leave a review. Back in June 2025, went into the store and bought myself my first ever luxury watch, a Tudor Black Bay 58. Was not able to get the name of the associate (Was a girl) but was very satisfied with the service. Thank you so much! read more

Went to check on an upgrade from my Rolex Submariner to a Sea Dweller. Chris met us at the door and introduced us to Orlando the Manager who showed us the new Sea Dweller. While he showed us the watch we were given refreshments and they cleaned our rings and our 2 watches. The cleaning revealed a few scratches on my wife's watch so the watch maker lightly polished the bracelet to make it look like new. Jake took a look at the Submariner and gave us a good trade in value. We're looking forward to buying the Sea Dweller from them soon. Everyone we met there was very polite and professional. read more

Davidson & Licht - Walnut Creek - Submariner for trade in. - Jewelry Near Me - Walnut Creek, California

I came in there over the weekend and was immediately greeted and introduced to a sales rep. Mind you that it was raining out, and I was dressed in sweat pants and a hoody looking like I had no business being in a luxury watch store. I was introduced to Tommy and he treated me fantastic. Didn't judge me by my appearance or by my Omega strap on my Submariner lol he answered a lot of my questions and chatted with me for a good while about some incoming watches that are being released. 5 star service read more

EXCELLENT SERVICE & AMAZING EXPERIENCE! I had purchased a Rolex in a jewelry store in San Jose. I came in to Davidson & Licht to get my Rolex serviced. I walked in and I met Greg with his expertise. He was able to determine that the watch was tempered with and with that being said, Rolex wouldn't be able to service it. So I immediately returned the Rolex Watch back and I was able to get my money back. THANKS GREG! A few months later, I went back to Davidson & Licht and I asked for Greg, but he wasn't there. That's when I met Jeremiah. Jeremiah gave me a tour and educated me on numerous watches that they had on hand. they had no inventory on new Rolex watches ONLY PREOWNED so I was put on a waiting list for the Rolex Datejust 41 Champagne color set with diamonds oyster, oystersteel and yellow gold. Throughout this process, Jeremiah was communicating with me twice a month and letting me know the status of the Rolex watch. Several months go by and I get a text from Jeremiah saying that my Rolex watch was in store. I went in immediately and I purchased it. He was able to show me how to set the date and time. I was so excited. I definitely recommend DAVIDSON & LICHT. THANKS JEREMIAH! read more

Davidson & Licht - Walnut Creek - Datejust 41 - Jewelry Near Me - Walnut Creek, California

Davidson & Licht is a store that welcomes you from the moment you walk in and makes you feel like a VIP. The staff, from the door person to the sales reps, are super friendly and easy to talk with. I highly recommend working with Ruslana, whom I've known for years! She's incredibly personable and super knowledgeable about watches. While they're an authorized Rolex AD, they also have a wide range of other brands, including some really unique pieces that you won't find anywhere else. If you're in the market for watches or jewelry, I highly recommend Ruslana at Davidson & Licht. read more

I've lived in Walnut Creek for 15 years, raising my son and building a life rooted in this community. Over the years, I've seen commercials for Davidson & Licht and always imagined visiting their store for a special occasion. This year marked a major milestone: I retired after 35 successful years in corporate life, and with my son now a senior in high school, I wanted to celebrate by purchasing a Rolex watch--something meaningful to me, and something I hoped he would one day cherish as a symbol of his father's journey. Unfortunately, my experience with Davidson & Licht was deeply disappointing. I visited the store in April, July, and August of 2025, each time leaving disheartened. Rather than engaging with my story, the staff shared their own travel anecdotes, tried to persuade me to buy a used watch, and sent text messages that felt performative rather than sincere--especially given their ongoing lack of inventory. One sales associate even told me it took him over a year to get his own Rolex, which made my dream feel out of reach. That same week, I visited another jeweler in San Francisco. They listened--truly listened--to my story, understood the emotional significance of the watch, and offered me the opportunity to purchase it that very day. That moment became a powerful and positive experience, and I told the salesperson they had earned a lifelong customer from Walnut Creek. It saddens me that Davidson & Licht, a store I once held in high regard, now represents a missed opportunity and a disregard for a meaningful chapter in my life. What should have been a celebration turned into a disappointment that nearly erased the joy behind the gesture. read more

I walked in a year ago and met Ruslana. She was really nice and understanding from the start. I told her about how I had saved up and worked hard to save money to get my first ever Rolex. Ruslana was nothing but kind and understanding. I would check in every here and there but yesterday I came in and Ruslana sat us down and brought a watch. I honestly thought I was in a dream to be able to get my first Rolex at 17. Ruslana is the best and the wait was worth it ! Highly recommended read more

Davidson & Licht - Walnut Creek - Jewelry Near Me - Walnut Creek, California

I recently had some jewelry business and had a superb experience with this company and store and specifically Alex Garcia. I would recommend this location and personnel for a completely professional experience. read more

The team at Davidson&Licht are the best at what they do. And that is to treat customers who are about to spend a lot of money on a timepiece with a positive experience that will last a lifetime. The Rolex purchasing journey can be frustrating for anyone who has ever walked for the first time expecting to walk out with a timepiece. However the team at Davidson&Licht made this process as painless as possible by always treating me like a rockstar on every visit. It was never a oh, this guy again, dude just give up. It was the complete opposite. Jake, who I worked with during the process, was always happy to see me and remind me to stay positive. Although it might take some time he wanted to be there the day I received my allocation. That day came yesterday. I brand new 41mm DateJust blue dial that is everything I was looking for. Thank you, the whole team, for making my journey a positive one that I will never forget. Btw the new store is amazing. It completely matches the vibe of the team. read more

Davidson & Licht - Walnut Creek - 41mm blue dial on oyster Steele bracelet with smooth bezel. - Jewelry Near Me - Walnut Creek, California

My son (11 years old) and I made the 45 minute drive to Davidson & Licht. Our intentions were to look at the possibility of purchasing a watch to commemorate a career milestone that I achieved in June. Additionally, I wanted to pass on the watch to my son when he turns 18. Upon arrival we were quickly greeted and introduced to Greg. After a couple minutes Greg immediately took us to a private room and began to share his extensive knowledge of watches and exemplify his exceptional customer service skills. Greg carefully articulated the features of several brands and even allowed my son to answer a few questions about what his likes were (knowing that the watch would eventually be his one day). Not only was Greg extremely patient with us, but also took the time to educate and explain the features and benefits of each watch, and I never felt rushed or pressured. What truly impressed me was Greg's commitment and passion for timekeeping pieces. At the end of the encounter, I left my name and contact information, in hopes of receiving a call back. As soon as we left, my son leaned over to me and said that he hopes that we get a call back. If the stars align, we will obtain our first luxury watch and will eventually pass it along to my son. Thanks again Greg! read more

Very pleased with our watch buying experience at Davidson & Licht. My wife and I have both worked with Jeremiah on multiple occasions and he is knowledgeable. Professional, courteous and really works hard to make sure you get what you want. We highly recommend him and D&L. read more

Outstanding service from Ruslana !!! Went in 1st time after getting a job I was after for years and wanted to celebrate the moment with my first Rolex and I've always wanted the submariner even from my Seiko collecting days. It was a fairly short wait and she came thru. It's been on my wrist daily and I love it. I work in the same city now so do stop by once a month to see other brands like Panerai/Tudor etc. Told Ruslana I'd like to get a GMT for my 50th coming up next year. But extremely grateful to the store (and Ruslana). They've won a customer for life! read more

Davidson & Licht - Walnut Creek - Jewelry Near Me - Walnut Creek, California

I bought a watch here last Saturday and all in all it was great experience with Greg who help me out. I noticed when I got home that they forgot to include the tudor card and hang tag in the box. I tried reaching out to them several times through text but they never got back to me. Update 10/18/24 Finally received a call from Orlando who was very helpful and I was able to return my watch and bought a different model. Thank you so much to D&L team. read more

My husband and I had been on the waitlist for a very specific Rolex for a long time and this establishment made our dreams come true! Thanks for the excellent customer service and experience! read more

4 stars because my watch repair was completed satisfactorily. Dropped off watch for repair in early December 2021. They advised it will be repaired in house or could be shipped to Texas. Someone would call me. January 2022 no one has called me. I stopped by and found out the repair to the watch was being done in house, which is good news. Also, the watch will be done by the estimated completion date. Eventually I picked up my watch; everything was fine $500 for parts and $500 for labor. Communication could be better especially if they only insure a certain amount and your watch is 3x the value. I normally go to the Davidson & Licht in San Jose, Valley Fair. This was a much different experience but it was satisfactory. read more

Davidson & Licht - Walnut Creek - Jewelry Near Me - Walnut Creek, California

Worked with Greg on securing a watch and he was incredible to work with. From communication to knowledge about the watch.. Greg delivered on all accords. He made the buying experience so pleasant that I can't wait to return for my next purchase. Greg went above and beyond to make the purchasing experience unique and memorable! read more

Outstanding experience at this store. Everyone on the team, from the gentleman at the door to the product specialist are genuinely nice and gracious. Jake and his assistant really are product experts and detail oriented. Very rare but truly refreshing to do business with people at this level of professionalism and care. Thank you guys. read more

Awesome customer service, alway feels welcomed every time we walked in. We enjoy shopping here as they don't rush and take the time to answer your questions. Just want to give a big thanks to Ruslana for getting us the watches we patiently waited for. Love doing businesses here for jewelry/watches and they are dog friendly. We'll be back and Thank you!! read more

Davidson & Licht - Walnut Creek - Jewelry Near Me - Walnut Creek, California

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Had the pleasure of checking out this jewelry store / authorized Rolex dealer to one day own a Rolex myself. The moment I walked in, I was immediately welcomed and offered water, which was nice! I was taken care of by Kevin, who took 20-30 mins to talk about the watch that I wanted. He was super friendly and welcoming. Overall there's a great selection of jewelry, watches, both new and preowned. The store is very clean in a safe location, with workers that are welcoming. Great experience, will be back soon. read more

We had a wonderful experience at this location yesterday. . Top notch customer service! Exceeded my expectations to say the least. Everyone we came across starting with the gentleman who opened the door for us to the lovely lady on the salesfloor when I was browsing thru Mikimotos, all so lovely and extremely welcoming. And of course a special shout out to Kevin, the rockstar who helped us for quite some time in the morning, he was patient, knowledgeable and so down to earth kind.. Just a gem. Although we couldnt make a purchase due to over popularity of the items we were looking for but D & L will be on my list of go-to stores if I ever needed to pick up something special. And please go see Kevin, he knows his stuff from watches to jewelry and a delight to have a conversation with. Very Beautiful store and great location at the heart of Walnut Creek. read more

This is my review as I am trying to become a client; My first visit was more than one year ago to ask for Rlolex. Greg was very polite and told me I needed to buy something. He offered me other watches or used Rolex. I told him I already have one Cartier and a Panerai and also mentioned I need to visit the store very often. I explained that I live 25 miles away from Walnut Creek and that I can't visit the store just to say hi. He told me he was going to put me on "The waiting list" and needed to wait one year. I waited one year, visited the store 2 more times, and multiple texts from me. After the year, I asked when this would happen and got a very vague answer. Well, I just got my Rolex from another place. My recommendation: don't waste your time if you're not buying other watches first for them read more