Two visits in 2024 and we've had issues both times. The first time they failed to check the water…read morefluid and our vehicle had a light come on. I opened the hood to find that it was bone dry just two days after our oil change. Fast forward to August 1, 2024 and this time they did check it it appears because as were sitting on the side of the interstate with a car that's overheated and the engine shut down. I pop the hood to find out that the water reservoir lid was laying upside down on top of the engine. It was trapped between the fuse box and the hood. The water boiled out enough that I had to put a gallon of antifreeze back in and burp the system. Now the engine light will not go off. It is showing that the oil is due to be changed. I'm guessing they failed to reset the percentage to 100%. Another issue is that this is my daughters car and she is 19 years old. I sent her on her own these last two times to get her oil changed because I need to teach her to be independent for this kind of stuff. I coached her and left her detailed text messages on what to tell them. They told her that it was a must that she got synthetic and her car would have problems if she got anything different. Therefore, her oil change in a Chevy Cruz cost her over $80. We have always put semi synthetic or conventional oil in this vehicle. Not only will we never be going back to any Valvoline ever again I likely will never even buy their oil ever again. Highly disappointed. Hoping there's no internal damage to the engine but either way a claim will be filed.

These guys overfilled my oil right before a road trip. I drove the whole weekend spewing oil. It…read moredripped all over the engine and onto the road. After the road trip, another shop inspected it and said the damage was due to overfilling the oil. The manager refuses to pay for cleaning up my engine and inspecting the engine for leaks. Total incompetence and failure to take responsibility. Antoine has all of the paperwork. I always miss your phone calls. I don't need to hear your excuses. Just pay up, Pal. Claim CS0464112.

Your assistant manager completely took care of me and gave me a large amount off. My bill service…read morewas quick and knowledgeable.

There's absolutely nothing "instant" about this place. I've had many oil changes in my day, and no…read more"instant" simple oil changes should take an hour.

I have been coming here for the past 5 times of my car's oil change service. This place has the…read morebest friendly customer service reps, a warm welcoming atmosphere, and best of all their communication is very good. They will let you know if your vehicles have any troubles. I've heard a rep talking to the owner stationed on gate 1 had a battery issue with his vehicle. The rep advised the owner by showing the condition of the battery on the tablets. I heard the owner agreed and told the rep to change the battery with a new one. I also have an experience with their excellent customer service by showing and explaining to me that my car should change filters, break fluid, and other parts. I agreed to what he has said and they changed it for me. Thank you very much for your service.

I have had several oil changes here. I can usually find decent coupons online. They don't try to…read moretalk me into unnecessary extras. It's easier to go here than schedule a time at the dealership.

PJ and team were great! Gave us free water when we pulled up. We were in and out for our oil change…read morein no time. Highly recommend

I've had 2 oil changes here over the past year at this Florence KY LOCATION and the service is…read morealways excellent. They always offer a bottled water when we drive up and the service is always pleasant and thorough. We love these guys as far as the service they provide and you will too! They're not lazy-they do the job right. After the oil Change service you can drive in for a "top-off", fluid check, tire check, for up to 3 months. They're a fantastic team, and I like the way they always get along with each other and work efficiently together. They're professional. They're respectful to me every time. It's a good atmosphere. I highly recommend this Take 5 Oil Change!

Serious props to this crew. We were driving through when the metal plate below engine was loosened…read moreand started dragging on the highway. Valvoline's team quickly identified the problem, found replacement bolts, and put it all back together. By the time I returned from taking my daughter to their recently cleaned bathroom we were ready to hit the road again. Amazing!

Great work. My father and I were heading home to Atlanta from Cincinnati and our car died getting…read moreoff the expressway. Turned out the coolant hose came apart and drained all the fluid. We were able to get reattached and filled with a bottle we bought here, enough to get it to this location. They had us pull in and got down and got it correctly reattached and refilled the fluid more to make sure it was full. Really nice staff with great customer service.

Service is excellent. I have been buying tires from Michel Tires for years. I have a BMW 535 1989,…read morehad it for 15 years. I bought all my tires from them. The manager at Michel Tires has super knowledge about the company and service. I was so impressed with my last visit. I bought a set of tires from him, he gave me the best price. He also replaced one of my headlights for free. You don't get many things for free. I would highly recommend Michel Tires.

I had a appointment for them to check a slow leak in my tire and 2 hours later I am still sitting…read morewaiting for them to finish. It does not take 2 hours to check a leak. The India side is rude an

Always friendly and usually quick with in and out. The folks work hard and quickly. They do most…read moreof our company oil changes.

Server's where very nice and respectful. Took their time when needed to be. But got the car…read moreserviced in timely manner.

Great service ! The price was very reasonable. I got an oil change, took 15 mins MAX!read more

Drove in for quick oil change was pleasantly surprised at the service ! Friendly staff . Reasonably…read morepriced .

Dennis was amazing. Scheduling with him was quick and easy. Unlike the service departments at the…read moredealerships, I didn't have to wait months to get my car seen. He got me in and started working on my car right away, I didn't have to wait. He was super transparent about his work and it made it easy to trust that he was going to do it the right way. His approach, to fix the parts instead of ordering a brand new item, made it much more cost effective and quicker! I'll definitely be coming back.

5 's Very fair price! Fast Service! Highly recommended!…read more My car was misfiring on any acceleration or hill & I called & spoke to Dennis & explained we had to drive to the East Coast for our Grandson's wedding next week. Dennis offered to check it out & try to fix the problem today if possible!!! He did and He Did!! While I watched! Plus he fixed our glove box! Excellent, NO Cheat mechanic!

They get one star only because that is the worst I can give them. I had an 11:00 appointment for a…read moretire rotation. At 12:00, I asked them how much longer it would be and was told I was next. At 12:30 they came over and said it would be another half hour. I left after that. Why make an appointment if they can't come close to the time allotted. Previously on a visit there they took a couple hours to fix a flat that went flat a couple hours later.

It should not take 4 hours to change 4 tires.....absolutely unacceptable. If you can't put a car up…read moreand change the tires in under 35 mins then you need to get out of the business This is edited now....it took almost 5 hrs to do a tire change.....FIVE HOURS IS UNACCEPTABLE. If I could give you less than one star I would. That is absolutely unprofessional.