Two visits in 2024 and we've had issues both times. The first time they failed to check the water…read morefluid and our vehicle had a light come on. I opened the hood to find that it was bone dry just two days after our oil change. Fast forward to August 1, 2024 and this time they did check it it appears because as were sitting on the side of the interstate with a car that's overheated and the engine shut down. I pop the hood to find out that the water reservoir lid was laying upside down on top of the engine. It was trapped between the fuse box and the hood. The water boiled out enough that I had to put a gallon of antifreeze back in and burp the system. Now the engine light will not go off. It is showing that the oil is due to be changed. I'm guessing they failed to reset the percentage to 100%. Another issue is that this is my daughters car and she is 19 years old. I sent her on her own these last two times to get her oil changed because I need to teach her to be independent for this kind of stuff. I coached her and left her detailed text messages on what to tell them. They told her that it was a must that she got synthetic and her car would have problems if she got anything different. Therefore, her oil change in a Chevy Cruz cost her over $80. We have always put semi synthetic or conventional oil in this vehicle. Not only will we never be going back to any Valvoline ever again I likely will never even buy their oil ever again. Highly disappointed. Hoping there's no internal damage to the engine but either way a claim will be filed.

These guys overfilled my oil right before a road trip. I drove the whole weekend spewing oil. It…read moredripped all over the engine and onto the road. After the road trip, another shop inspected it and said the damage was due to overfilling the oil. The manager refuses to pay for cleaning up my engine and inspecting the engine for leaks. Total incompetence and failure to take responsibility. Antoine has all of the paperwork. I always miss your phone calls. I don't need to hear your excuses. Just pay up, Pal. Claim CS0464112.

Still my number one oil change spot! Nothing has changed some my first review over 2years ago. The…read morestaff is thorough, friendly and you never feel like that are trying to cheat you. We take all of our vehicles here and typically you can always find a coupon or discount before going. Regardless, I trust the integrity of the workers here and will continue to keep coming for professional help to take care of our cars. Thank you to all the team for the positive attitudes and willingness to help keep my family safe with keeping our cars safe and running.

Went here after church, got a super quick,super professional oil change, my license plate light was…read moreburned out so they replaced that as well as my cabin filter which was NASTY looking. From the time I pulled Into the bay to the time I was pulling out was just a hair over 12 mins. Definitely will be going back for my next oil change. EVERYONE Was very friendly and professional. Great Team work

Called Customer Service for pricing - first quote was high 50's, seemed to cheap so I called back…read moreand they said mid $60's. Got there and it was $110. Sat in the bay for over an hour. 15 points of service are listed on receipt and only 4 were done. Left with low tires, no washer fluids, etc etc. etc. There are no humans to talk to and unless I want to wait another hour / there is no fixing this.

Went to take 5 in July, 2025, Erlanger. They were kind, quick, professional and very well priced…read more Fast forward to today, Jan 11 2026. I needed to get a copy of my service receipt. I called the Take 5, they dispatched me to their office, and they had the information I needed. Great customer service! I highly recommend them to service your cars!

Short and sweet review to highlight great customer service and good prices!…read more Nobody wants to be told that they need four new tires ... but I suppose it's an inevitable part of owning a car. My fiancé called at the beginning of the week, and was able to get my car an appointment for Friday of the same week. All of our interactions with the team members here were positive! Cody took care of our scheduling and check-in, and was incredibly friendly and helpful. We had the car back in less than 24 hours, and it was ready to hit the road. Tires aren't ever going to be cheap ... but this was the best deal we found around NKY, and we'd definitely return the next time we're dealing with a tire debacle.

This tire discounters SUCK!!! I made an appointment for oil change, it took 2 1/2 hours. I told…read morethem I had to be at work and they said no problem they LIED!!

Always friendly and usually quick with in and out. The folks work hard and quickly. They do most…read moreof our company oil changes.

Server's where very nice and respectful. Took their time when needed to be. But got the car…read moreserviced in timely manner.

PJ and team were great! Gave us free water when we pulled up. We were in and out for our oil change…read morein no time. Highly recommend

I've had 2 oil changes here over the past year at this Florence KY LOCATION and the service is…read morealways excellent. They always offer a bottled water when we drive up and the service is always pleasant and thorough. We love these guys as far as the service they provide and you will too! They're not lazy-they do the job right. After the oil Change service you can drive in for a "top-off", fluid check, tire check, for up to 3 months. They're a fantastic team, and I like the way they always get along with each other and work efficiently together. They're professional. They're respectful to me every time. It's a good atmosphere. I highly recommend this Take 5 Oil Change!

Bryan is the best and he comes to YOU! I've used him twice already and will continue to use him in…read morethe future.

1st contact, he told me his rate. Time went by, contacted him to do the work. No response. I…read morethought okay maybe not checking yelp. Called him and left a voice message. Used a different phone and sent a text. No replies. Not even "i'm too busy" or "don't want/can't/whatever do the work". He might be a great mechanic, but with no communication even calling his phone #, I never found out.

all went well for me, I had some bad tires do to my neglect,…read more and a bent rim, so I call ahead and asked if they had matching tires to the one I purchased previously, they did and said come on up, all was taken care of and now I am driving safely on 4 matched up tiers. Every one with whom I worked with was friendly and pleasant,

My air conditioner didn't work. I asked them to check for leaks and charge it. I get it back…read morecharged but they didn't fix the leak! They charged me $333 to charge it. I will NOT go back!