so after the police showed up and I was removed from the property, I left a one star review…read moreexplaining the situation of what happened? and then the vice president reached out to me to apologized for everything, and told me that it should not of happened. And that he would remove the trespassing charges. And agreed to fix my oil pan. then the district manager that said is a ASE certified mechanic, and that he will be replacing my aluminum oil pan with a new motorcraft oil pan, but must sign a wavier not to defame them and must remove the reviews before any work will be done. I am editing this review to update the situation. I will be leaving my review up untill all work is completed and I will have the vehicle inspected before and after by a qualified reputable mechanic shop to make sure it is all completed correctly and no other damage has been done. Once everything is ok'd then, I'll be willing to remove the entire review and sign the waiver to not defame them. I wish this upon no one but I'm happy to say that they are agreeing To own up to their mistake and fix it correctly. And they will repair/ fix any damages/ issues that arise during the replacement of the oil pan If something should break or go wrong. I do praise them for stepping up to resolve this issue I've been with out a vehicle for over 3 weeks now supposed to be here to fix it the week of the may 18th so rental car charges have been accumulating Over the past 3 weeks over $1000 so far wish I could get reimbursed for that out of pocket unexpected money that I really didn't have but we will see

I have had several oil changes here. I can usually find decent coupons online. They don't try to…read moretalk me into unnecessary extras. It's easier to go here than schedule a time at the dealership.

Two visits in 2024 and we've had issues both times. The first time they failed to check the water…read morefluid and our vehicle had a light come on. I opened the hood to find that it was bone dry just two days after our oil change. Fast forward to August 1, 2024 and this time they did check it it appears because as were sitting on the side of the interstate with a car that's overheated and the engine shut down. I pop the hood to find out that the water reservoir lid was laying upside down on top of the engine. It was trapped between the fuse box and the hood. The water boiled out enough that I had to put a gallon of antifreeze back in and burp the system. Now the engine light will not go off. It is showing that the oil is due to be changed. I'm guessing they failed to reset the percentage to 100%. Another issue is that this is my daughters car and she is 19 years old. I sent her on her own these last two times to get her oil changed because I need to teach her to be independent for this kind of stuff. I coached her and left her detailed text messages on what to tell them. They told her that it was a must that she got synthetic and her car would have problems if she got anything different. Therefore, her oil change in a Chevy Cruz cost her over $80. We have always put semi synthetic or conventional oil in this vehicle. Not only will we never be going back to any Valvoline ever again I likely will never even buy their oil ever again. Highly disappointed. Hoping there's no internal damage to the engine but either way a claim will be filed.

These guys overfilled my oil right before a road trip. I drove the whole weekend spewing oil. It…read moredripped all over the engine and onto the road. After the road trip, another shop inspected it and said the damage was due to overfilling the oil. The manager refuses to pay for cleaning up my engine and inspecting the engine for leaks. Total incompetence and failure to take responsibility. Antoine has all of the paperwork. I always miss your phone calls. I don't need to hear your excuses. Just pay up, Pal. Claim CS0464112.

Still my number one oil change spot! Nothing has changed some my first review over 2years ago. The…read morestaff is thorough, friendly and you never feel like that are trying to cheat you. We take all of our vehicles here and typically you can always find a coupon or discount before going. Regardless, I trust the integrity of the workers here and will continue to keep coming for professional help to take care of our cars. Thank you to all the team for the positive attitudes and willingness to help keep my family safe with keeping our cars safe and running.

Went here after church, got a super quick,super professional oil change, my license plate light was…read moreburned out so they replaced that as well as my cabin filter which was NASTY looking. From the time I pulled Into the bay to the time I was pulling out was just a hair over 12 mins. Definitely will be going back for my next oil change. EVERYONE Was very friendly and professional. Great Team work

We had some issues with our windshield wipers and pulled in as a last stitch effort. The men there…read morewere willing to take a look and were kind and efficient and helpful in what we needed to do next. They didn't fix the problem, but they offered great solutions to help us and they did it free of charge. Great experience!

Called Customer Service for pricing - first quote was high 50's, seemed to cheap so I called back…read moreand they said mid $60's. Got there and it was $110. Sat in the bay for over an hour. 15 points of service are listed on receipt and only 4 were done. Left with low tires, no washer fluids, etc etc. etc. There are no humans to talk to and unless I want to wait another hour / there is no fixing this.

Short and sweet review to highlight great customer service and good prices!…read more Nobody wants to be told that they need four new tires ... but I suppose it's an inevitable part of owning a car. My fiancé called at the beginning of the week, and was able to get my car an appointment for Friday of the same week. All of our interactions with the team members here were positive! Cody took care of our scheduling and check-in, and was incredibly friendly and helpful. We had the car back in less than 24 hours, and it was ready to hit the road. Tires aren't ever going to be cheap ... but this was the best deal we found around NKY, and we'd definitely return the next time we're dealing with a tire debacle.

The way this place treated me or anyone they shouldn't be in business terrible customer service. I…read moremade an appointment online to have my tires rotated on 9/4/26 @ 2pm at 3 pm my car is still in the same parking spot..i go to enquire about it they inform me that they can't do a rotation ok that's fine but how in the hell you not tell me that i guess if I hadn't gotten up to ask I would still be sitting there what's so bad everyone was blaming each other for the mistake even the dam manager..and the rude ass mechanic lady who was supposed to do it...I asked why she just didn't tell me her response was that's not her job.. I will never ever purchase tires from them again and I recommend you don't either. I will never step foot in this business again the worse customer service ever if you are wanting good service please do not go to this location 9150 Michigan Rd Indianapolis,Indiana..

Always friendly and usually quick with in and out. The folks work hard and quickly. They do most…read moreof our company oil changes.

If i could give them negative stars, I would. By no…read moremeans, and I mean by no means, take your vehicle here. Happened to be in the area on a Sunday while running farm errands. My greeting was very polite and even made conversation with them. And I quote, "All I need is an oil and filter change, nothing else. I'm short on time" The technician broke an air filter housing unit on my vehicle. Store manager told me a new part would be ordered and could be installed within a few days. Of course Check Engine Light came on during the drive home. After not hearing from them for a few days, I called "the store" which is a corporate call center, who transferred me to "Customer Care". They contacted the store who then stated "we are unsure of which part to order"! You broke the part, had it in your hand and now you're telling me you don't know which part to order??!! They finally ordered the part to be shipped to my home address. Low and behold wouldn't ya know it, wrong part! 450 hours of training? I find that extremely hard to believe. Sounds like false advertising. After more phone calls to "Customer Care" and very little apologies or understanding, the "correct" part was ordered and set to be delivered to my home. Well wouldn't you know it, delivered to the store. After receiving a phone call from corporate and store mgr., they wanted to come to my farm, 30+ miles away and install. No thanks. Just send it to my home. They stated they would overnight it. Part still hasn't arrived. This has gone on for close to if not over a month. I have a working farm w/livestock and rely heavily on my truck. It's apparent they or corporate understand the significance of a farm truck. DO NOT TAKE YOUR VEHICLE HERE!!!!!

I've had 2 oil changes here over the past year at this Florence KY LOCATION and the service is…read morealways excellent. They always offer a bottled water when we drive up and the service is always pleasant and thorough. We love these guys as far as the service they provide and you will too! They're not lazy-they do the job right. After the oil Change service you can drive in for a "top-off", fluid check, tire check, for up to 3 months. They're a fantastic team, and I like the way they always get along with each other and work efficiently together. They're professional. They're respectful to me every time. It's a good atmosphere. I highly recommend this Take 5 Oil Change!

PJ and team were great! Gave us free water when we pulled up. We were in and out for our oil change…read morein no time. Highly recommend

Bryan is the best and he comes to YOU! I've used him twice already and will continue to use him in…read morethe future.

1st contact, he told me his rate. Time went by, contacted him to do the work. No response. I…read morethought okay maybe not checking yelp. Called him and left a voice message. Used a different phone and sent a text. No replies. Not even "i'm too busy" or "don't want/can't/whatever do the work". He might be a great mechanic, but with no communication even calling his phone #, I never found out.

all went well for me, I had some bad tires do to my neglect,…read more and a bent rim, so I call ahead and asked if they had matching tires to the one I purchased previously, they did and said come on up, all was taken care of and now I am driving safely on 4 matched up tiers. Every one with whom I worked with was friendly and pleasant,

My air conditioner didn't work. I asked them to check for leaks and charge it. I get it back…read morecharged but they didn't fix the leak! They charged me $333 to charge it. I will NOT go back!

Dennis was amazing. Scheduling with him was quick and easy. Unlike the service departments at the…read moredealerships, I didn't have to wait months to get my car seen. He got me in and started working on my car right away, I didn't have to wait. He was super transparent about his work and it made it easy to trust that he was going to do it the right way. His approach, to fix the parts instead of ordering a brand new item, made it much more cost effective and quicker! I'll definitely be coming back.

Scheduling was easy, tried diagnosing on first day, but simply couldn't figure out where leak was…read morecoming from. Changed transfer case and both transmission seals. Did what was asked and more. Very professional and finished in a timely manor. Will definitely use for my other family vehicles.