I had an excellent experience at this urgent care. From check-in to discharge, everything was…read moreefficient, organized, and patient-centered. The staff was professional, attentive, and genuinely kind.

Jim is very professional and skilled. He has a great demeanor and personality. His staff is very…read moreupbeat and professional.

The worst agency I've ever worked for. Rude, incompetent, poor customer service andpoor work…read moreethics. Ive been this agency for 4 months, In the time I've had 3 supervisors and nobody knew what they were doing. They stole a weeks worth of pay and with no resolution in sight!!! Run not walk !!!!!!!!!!!!!! They don't deserve any stars......

Location: Wheeling, IL To Help at Home,…read more We are writing to express our sincere gratitude for the outstanding care and service provided by Hsiang-Ting Chen. Hsiang-Ting has shown exceptional compassion, kindness, and dedication in her work with my mother Wendy Jiang, Aunt Mei and other elderly residents @445 E Main St, Barrington,IL. She not only performs her household and hygiene duties with great care and attention, but she also goes above and beyond to offer thoughtful and respectful service to those she helps. Her loving heart and empathetic attitude bring comfort and support to the elderly, and her presence has made a meaningful difference in their lives. We truly appreciate her efforts and the warmth she brings to her work. From the bottom of our hearts, thank you. Sincerely, John

We called Home Instead when mom needed someone with her daily and soon we needed 24/7 care. The…read moreteam quickly adjusted our care plan. Everyone we worked with was professional and very caring. My husband and I live out of state. We received updates from every shift through the Honor app. It was such a blessing to see that mom was receiving loving care. I highly recommend the Home Instead care team.

AI (and a change of ownership) has not been kind to HI. (Nor has the new "post COVID" economy which…read morehas sharply reduced availability of caregivers as well as administrators - though some have hung in with HI since the organization took excellent care of my Mom in the last years of her life, most of her caregivers have aged out or moved on). more recently (Mom died in 2019), I hired HI to provide in home care to an aging friend recovering from open heart surgery, and spent nearly full time myself trying to find lost caregivers, chase down keys left home by one particularly distracted caregiver, and assure myself that my friend was indeed being cared for. I'm not sure any other agency would have done better but it's just very hard work and worth doing oneself if possible - these days I think Medicare will pay family/friends to caretake ill aged persons, maybe not as much as they'd make doing other jobs but keeping loved ones from running into the street or swallowing poison (by mistake).

Finally people who get it!!!…read more Words can not begin to express how grateful I am for your service to have to peace of mind while away as you are assist my most prized possession -my parents is INVALUABLE. I recommend you often to others who I encounter with similar needs and extol the benefits of your services. A+ Thank you 70 times over: Ruthie, Jonathan & Jonathan et al.

Provides quality care for their clients. The whole staff and management are wonderful to work with,…read morecompassionate, and go above and beyond as caregivers.

I fell at home and had a laceration on my chin. Instead of going to the emergency room in the…read moremiddle of the night, on Saturday, during a pandemic I decided to give this service a try. I left a voice mail with the details and NEVER RECEIVED A CALL BACK. I ended up cleaning and dressing the wound myself and going to urgent care in the morning. Don't waste your time with this.

I tried to reachout to these doctors in my time of need. I reached their voicemail that said…read moresomeone will call back in 1 hour. I am still waiting on that call back.

I am very pleased with the professionalism of this agency and the fact that the staff for aunt's…read morecare team is led by a RN and the caregivers assigned to her case are CNA's. My aunt is 91 years old and has 24/7 care and the caregivers we've worked with have been wonderful. They are very attentive to my aunt's needs, helping with her physical therapy and respecting her independence to make decisions regarding her schedule, her meals and what she wants to eat. My aunt enjoys their company and we are both appreciative of the support she is receiving.

I got hired and onboarded in April…read more Due to ownership changes, ADP payroll was inaccessible to new hires for 3 months. This meant you could not see your tax information or paycheck stubs for 3 whole months and the office staff refused to send copies of paycheck stubs. 7 clients in 3 months because some of them lied about their needs for a caregiver. Caregivers are not there to scrub toilets or put in IVs or catheters or to take vitals. We are not nurses or maids. I have dealt with a lot of verbal and emotional abuse from clients from this company. Family members screaming and cussing at me. I have dealt with inconsistent scheduling and promised full time work for consistent clients. The lady in charge of scheduling was inconsistent and unprofessional. She would miss emails from staff and clients and repeat harass call staff and clients. The ex owner and new owner would never write her up or take disciplinary action. Run, don't walk from this company.

JourneyCare was the right choice for my husband's hospice care. The hospital recommended a…read moredifferent company but after much research and several recommendations from close friends/nurses I decided to go with them and I'm really glad I did. I'm truly grateful for the wonderful CNAs, social worker, bearevement therapist, and their whole team. My husband chose home care so I wasn't sure they were the right fit since we're located in Chicago and some of reviews for the city area were not great but went with my gut on this and they've exceeded my expectations. I believe our team was out of the Deerfield office. My husband was in his 50s, had a strong will to live despite battling stage IV cancer for 9 yrs, and a dark sense of humor. It wasn't an easy transition but the whole team worked with us both to address all of our concerns and helped him find comfort and peace. Every time I called the on-call nurse/manager they were able to help out and come up with solutions tailored to his needs. Communication was key here since my husband was reluctant to taking pain meds and anything of the sort. We didn't get to use their facilities so I don't have that experience as others have mentioned but the home hospice care was just what we both needed. I just felt very well supported throughout the entire process and was consistently kept informed.

In August 2024, we received hospice care from JourneyCare during the final weeks of my wife's…read morecancer journey - first at their inpatient facility on the Rush Hospital campus for 5 days, and then at home for 2 weeks. Overall, we found her direct care team (RNs and CNAs) to be fantastic - compassionate, skilled, and present. At home care and support was excellent, The inpatient facilities, operations, and administration, however, fell well short of expectations. Specifically: 1. Handover from the Rush Hospital team to JourneyCare was handled extremely poorly. Our POA paperwork (which had been on file with the hospital for 5 years) was lost twice. A Christian minister (outside of our faith tradition) was sent to help us draft end-of-life wishes after the second loss despite our having taking significant care to prepare these documents with our lawyers. This failure of the basics created significant unneeded stress. 2. The inpatient facilities are an embarrassment - located in old office spaces far away from the primary hospital patient buildings, our room reeked of old cigar smoke, the bathroom was moldy and shower facilities unusable, and the much of the space was being used to store stacks of old furniture. There are no nearby amenities, and the door to the building is locked with no attendant during most hours of the day - making it extremely difficult to go out for food and coffee when staying with loved ones. 3. The attending physician and supervisor team persistently made decisions about our care based upon what is covered by Medicaid and assumptions about willingness to pay -- despite us having to assert repeatedly that these were not constraints. At one point I actually showed the physician the receipt for the $5 copay for a pain management drug that we knew worked well for my wife but that she insisted over and over again wouldn't be covered and had to be convinced to prescribe. 4. While the majority of the care team was excellent, there were notable exceptions. My wife had large, extremely painful lesions in her legs. Despite telling a team that had come to bathe her, they grabbed her leg forcefully to turn her over in bed - resulting in her crying out in extreme pain. On another occasion, we were quietly playing music on her phone next to the bed to try to calm her anxiety. A nurse tech came in and said "if we're going to have a party let's turn it up!", grabbed her phone, and started blasting music next to my dying wife. 5. The ambulance service that they contracted for her transport home was not informed that there were 8 steps to enter our house, and upon arrival at first refused to carry her in the stretcher (because of her leg lesions she couldn't be placed in a chair). Ultimately, one of the drivers agreed to lift her together with me and two friends - a group of middle aged women trying to haul 300+ pounds up a steep flight of stairs. Once we had her home and transitioned to the home care team, it was like night and day. Service and support was excellent and extremely well managed from beginning to end. Overall - JourneyCare needs a major reset of their inpatient facility and operations. I would have never agreed to it had I known how it would be -- and am astonished that Rush, a national cancer institute that is renowned for the quality of its patient care, would allow themselves to be affiliated and to leverage them as their go-to hospice provider.

After trying a few agencies over the past couple years these guys were referred to me when mom got…read moredischarged from rehab. They are the best! The company is wonderful to work with, amazing caregivers and a wonderful support staff. Thank you Homewatch!

From the owner: Homewatch CareGivers of Chicago North believes good care promotes quality of life while seniors age…read morein place. We deliver the compassionate in-home care our clients need to complete day[1]to-day activities while maintaining their independence. Home caregiving, elder care, dementia care, and many other services are available 24/7. Call us today to learn more

Great Company. Nina is truly a wonderful Caregiver. Golden Years has provided Care for my Father…read morefor several years. We Have been very pleased with the Private care that we have received.

From the owner: We offer non-medical caregiving services (housekeeping, shopping, transportation, bill pay, cooking…read moreand companionship) to seniors who choose to live independently.

I have a lot of malabsorption issues so I often need IV replacement for electrolytes. This service…read moreis great to save me time and energy not having to always go to the hospital for a simple infusion or added vitamin treatments. I like that I can even get treatment for my migraines that I get sometimes. The nurse was very caring and efficient. I'm fairly easy to get an IV in but I still appreciate him taking the time to find a good vein and ask me where I prefer to have it. In comparison it seems like the cost is often less than an ER copay or coinsurance/out of pocket. Plus I am so thankful it can be done at my home!

Wonderful. Great alternative to hours at the ER and $2,300 to $2,500. Suffer from migraines and…read morewas in a bad cycle. Came right to the house. Arrived promptly. Maybe 45 minutes later and under $500 and done. Same meds as ER and cycle broken. Will use again if needed.