Huge shout-out to Zavier and the entire service team at Mavis Tires & Brakes. They were absolutely awesome. We came in with an emergency after discovering a nail in my daughter's tire. She needed to get back to school out of state the same day--a four-hour drive--so timing was critical. Even though they were short-staffed on a Sunday, they moved us straight to the front of the line and took care of us quickly and professionally. The team was kind, efficient, and truly went above and beyond when we needed it most. We are so appreciative and grateful for their help. Highly recommend! read more

I took my car to the Apex NC location which happens to be a half mile from my home. Went in early to get my new tires spin balanced after rotating my tires and discovering two wheels with no weights. The tires were not installed at Mavis!!! I was simply asking about getting them balanced. I was quoted $60 to do it. I thought that was fair. After the car was pulled in the bay they told me is was not $60 but $120. I not so politely told them they are scammers and I was leaving. Beware going there. Very unprofessional and argumentive. I do NOT recommend that shop for anything. SCAM bait and switch. read more

I was a long time customer of NTB (before Mavis took them over) - and the tires I purchased there for my car have a lifetime wheel rotation and balance policy (which I paid additionally for). I brought my car into Mavis for a rotation and balance under the policy and was told by the service manager there that they'd do it one last time - but would no longer honor the policy thereafter. He was so nasty and snide about it - I could sense the glee in his voice. After that experience, I'd rather pay someone else to rotate my tires than ever set foot into Mavis for anything! I'd give them 0 stars if I could. They turned this loyal customer into someone who will NEVER use them again - and will scream to anyone else who will listen not to use them as well! read more

Went in for a NC state inspection. The staff was quick and prompt with getting my car inspected. They actually went above and beyond, and assisted me with a faulty oil change prompt on my car, which I was very appreciative of. The state sets the price of the inspection, so I can't comment on prices, but overall I was very happy with my experience. read more

I went there this morning because my tire pressure was low. They also noted, when driving my car into the shop, that the power steering was wierd. They found that the fluid level was extremely low. Employees were very polite and friendly. Waiting room was clean and comfortable. They finished with the car very quickly. Tire pressure was weather related and there was no charge for bringing them up to the proper pressure. I'll be back when I need tires. read more

I took my car (a well-maintained 2016 Toyota Corolla with no issues) to Mavis in Apex on July 11th for a routine oil change. Shortly after, while driving to work, my engine completely failed -- because they did not properly secure the oil filter, which caused all the oil to leak out. I later learned the engine was ruined beyond repair due to their negligence. From there, the experience only got worse. I was in communication with an employee who promised to find a replacement engine with a full warranty and let me approve the repair plan. I didn't hear anything for over a week, and when I followed up, I found out the car had already been sent to a shop without my consent, and the used engine was already being installed. I specifically asked for formal documentation of the engine's mileage for resale purposes. I was only given a vague screenshot -- no date, no source, no official paperwork. When I finally got my car back on August 2nd (over three weeks later), I discovered a new dent in the front spoiler that wasn't there before. My car had been towed multiple times during this process, and no one took responsibility for the damage. To make matters worse, I learned that the engine warranty I was told about only covers the oil filter, which is not at all what I was led to believe. On top of all of this, I was never even offered a refund for the oil change that caused all of this damage. I will give a positive note for the fact that they found me a rental car and covered the cost but other than that this entire experience has been incredibly frustrating, unprofessional, and costly. I now have a car with a questionable used engine, no proper documentation, visible damage, and diminished value -- all due to a simple mistake that Mavis made and handled poorly every step of the way. read more

One of my tires had a slow leak. I was able to book an appointment online. They had availability the same day. Once I got there, they greeted me immediately, walked out to my car to look at the tire and took it back to their bay immediately. I was in and out in less than 30 minutes. Everybody was super friendly. I definitely recommend them! read more

Dan is wonderful! This shop routinely services my car. They are fast, friendly and honest. They do a great job and always let me know exactly what I need and why. I will continue to have my maintenance and repairs done here! read more

I made an appt to bring in my small travel trailer. Dave and his mechanics quickly checked air in my tow vehicle and the trailer tires and spare. They inspected the tires for wear and checked the torque of the lug nuts and made sure I was safe for my first spring camping trip. Easy job yes, but I was impressed how important this was to do right, even through it was simple and quick. Dan was caring and I now know this is where I will go to buy my next tires. read more

Dan was absolutely fantastic! Very honest and has the customers best interest first! If you need a tire and want the best quality and customer service, this is the place! read more

I came here because my car battery went dead and the manufacturer requires for professional installation. Thankfully they worked me in the same day. read more

My wife took her car yesterday to have "a tire checked for a slow leak". It appears that this location of NTB has been sold to Mavis Tires & Brakes and NTB was being "TRAINED" by the Mavis Tires & Brakes "Sales?Service?" personnel. They took my wife's car for a drive and then worked up "WHAT SHE NEEDED". When my wife saw her hood up she inquired why they are looking under the hood instead of checking her tire like she requested when she came in. She was "TOLD" by the Mavis Tires & Brakes "Sales?Service?" person that it is their policy to "CHECK EVERYTHING" when a car comes in. She was told she needed (1) new tires all around, (2) a brake job, and (3) there may be other things once they get into it. Soooooooo coming in to have a tire check it was clear the Mavis Tires & Brakes "Sales?Service?" person was trying to pressure an older lady into $$$$$ Thousands of dollars. O yea, I purchased the tires at NTB that's why we were having them check the leak. My wife never saw they really check the tire. So we will NEVER BE GOING BACK TO ANY NTB OR Mavis Tires & Brakes locations. I most strongly recommend that you do not use either of these business as it appears that you will be pressured in to unnecessary repairs and they may not fix what you came in for. leak" read more

The employees here are excellent. The work was done on time, and there was no pressure to complete additional findings. I would highly recommend this business. read more

Needed new tires for my passenger car. Luckily, I know exactly what brands, makes, sizes, grades I want to use on my vehicles. Normally, this is a simple "wash-rinse-repeat" cycle. Not so this time because some tire manufacturers decided to stop producing many smaller sized (16") tires in their top-shelf lines. After my initial research into the above, I went this NTB store which I've used for the past 20+ years. Both the manager and assistant manager were extremely helpful because the tire make/model/size I wanted were no longer made in my smaller 16" tire size. I used an online "tire size calculator" to up/down-size the tires and then they helped me locate brand / models which were actually available in the high-performance all-season tires I wanted. As for "any tire will do," I've tried many brands/makes over several decades. I've found a couple of brands/makes/models which consistently deliver safety and longevity for my family, my car and my driving habits. These tires tend to be more expensive but also tend to get high ratings / top-shelf marks from 3rd party reviewers like Consumer Reports, Tire Rack and others. So I stick with those brands. Overall, MDT/NTB's mechanics and staff helped verify the tires and sizes I chose would indeed fit my vehicles with the proper clearance. The tire installs went quickly and they serviced the TPMS sensors and balanced the tires. They honored the existing NTB wheel alignment policy per below. I was in/out in under 90 minutes. Overall, I'm very pleased with the service, tires and helpfulness of this MDT/NTB locaton! Sidenote: When I arrived at NTB, I was informed that Mavis Discount Tire (MDT) purchased NTB about 6 months ago. I then leaned that many of the tire incentive packages that made NTB competitive were no longer offered for sale. Examples are: tire lifetime balancing and a 5 year wheel alignment package. Several competitors continue offering these incentives. The good news is MDT agreed to honor existing former NTB alignment warranty packages until they expire. Kudos for that decision! This feedback is for Corporate MDT, your mgt needs to reconsider NOT offering services like the 5 year alignment packages b/c they are a strong incentive which tilts the tire buying decision into your favor - at least from my POV for the past several decades. Details on the tires: So what happened to smaller 16" tires sizes? I spoke with Michelin Customer Service before purchasing tires to understand why I was unable to locate the tires I wanted. I was informed that during the pandemic, they consolidated tire production of smaller tire sizes into their other brands and stopped producing some tire lines like the Michelin Pilot Sport A/S 4 in smaller 16" tire sizes. Michelin Customer service referred me to another Michelin-owned brand but those tires did not test nearly as well. as what I've used for the past 10+ years. Michelin is also _not_ currently offering smaller 16" sizes in their current top-shelf tires such as the "CrossClimate 2." This decision is from Michelin's Sales and Production and has nothing to do with MTD/NTB because they cannot sale what is not made! After researching, I've seem similar shifts with at least 1 other tire manufacturer WRT smaller size high-performance, all-season tires. YMMV. Good Luck! read more

If you value your automobile's reliability and your personal safety, don't use National Tire & Battery (NTB). The sole purpose for an automobile repair shop is to have a vehicle leave in the same or better shape than when it arrived. My daughter's bad experience with NTB started with replacing tires and diagnosis for check engine light. I mean how can they mess that up, the word tire is part of their name. What NTB has provided her with is a damaged a wheel bearing, damaged axle, body damage (I have Steve Klugherz, the manager at the Duraleigh location on audio admitting fault), and a long list of excuses/broken promises. We're now stuck with a vehicle that is unreliable and a bunch of services we need get performed because of their neglect.  For those thinking I should give them a chance to fix things, I have, at the Duraleigh and Apex locations,  8 different times for multiple days at a time, over 52 day period related to this botched tire installation & check engine diagnostic. NTB has FAILED its sole purpose for existence.  Customer Service and management is responsible for ensuring that the services provided are of the highest quality and that customer concerns are addressed and resolved in a timely fashion. Both the Customer Service Center and the Regional Manager Scott "Jimmie" Varju have failed at their responsibilities.  If you've had automotive service performed by NTB, I would recommend having a different automotive service provider inspect the work performed to ensure that you are not putting your automobile's reliability and your safety at risk. read more

Made an appointment online and when I showed up they stated we shorthanded as they had one person call out and another on vacation and it could be a while. I said OK but that I had to stay and wait for my car instead of a drop off. They then put the drop off cars to the side and took care of me right away. I will definitely be back!! read more

We take our two vehicles to this location in Apex, and have, since it was formerly called Merchants. We've been going there for about 15 years because, most importantly, they've always been honest and up front about service. read more

We have been bringing our cars to NTB in Apex for the last two years and highly recommend them. Dan, Josh,and the rest of the team have always done an outstanding job for us. The high quality of their work, delivering on commitments, reasonable prices, and excellent customer service have kept us coming back. We are very pleased with them, their sign is not all that visible from the road so be sure not to overlook them. read more

Definitely my favorite place to take my car they always give excellent service to me and my husband!

Ordered 4 Tires online and made a Appt. Paid $585.81 at time of order. Received a call from NTB on Hwy 55 in Cary. Informed me they had a better tire than I had ordered which would save me $104.00. Received the credit when I arrived for my Appointment This company definitely has their customers interest at heart. I recommend them wholeheartedly read more

Outstanding customer service...diagnosed and fixed within 3hours! Will not take my car anywhere else!

They will rip you off. Took my car for an oil change. They have a coupon for oil change, free tire rotation which is is all ridiculous. Oil change alone there is 82 dollars with the coupon. Lol. I'm never going back there. The service time is bad too. read more

typical and best example of auto shops that will charge you for this and that and on ... Art the store manager: bad customer service, will definitely sell you higher product vs other employees at the store. that's why I got disappointed because he was trying to way overcharge $$$ me vs another employee at that same store :(. for the same exact tire. read more

NTB w williams st Aoex; Took vehicle in for scheduled oil change. Service was timely but poor. Nice people and they apologized after every item. First I asked not to touch tires since Costco does my rotations. Of course they took off tires and told me I was dire need of brakes. Not true- have about 1/4 pads remaking. Then they peeled off my Costco rotation tag so I didn't know when I would need to get tires rotated. Next I asked clerk if they tested battery with a tester. Documents said they did so she said they did. Lied. I walked into shop and asked what the reading was since the battery is 4 yrs old. Technician said he was never trained how ti use the tester. Two techs came out and while reading instructions finally said my battery @was on its last leg". But I could clearly see that it had 489 cranking amps from 610 when new. Yes it's worn but far from needing immediate replacement. Next I asked them to fill my washer fluid. Older guy filled in front of me and said "it was full" after he had just poured about a quart of washer fluid into container. They focus so much time on up selling they skip the training in the basics and repeated "lie" regarding services they state they did. Oh yes. Of course they wanted to change my windshield wipers which are about a month old and have little sign of ware. Your contact form won't let me submit my tel number without signing up for your marketing mailers. Ridiculous. read more

You can get easily drawn by the NTB $20 oil change coupon with free Tire Rotation !!! However I experience soon that they are a RIP OFF !!! Unsuspectingly I also asked them to conduct the yearly state inspection. As feared they came up with many problems that my vehicle was falling apart in its 95K state. Also, of course since they are a Tire place, my vehicle needed new tires to pass the inspection. Soon enough a $50 needed service turned out to be a $800 service and they failed the inspection !!! They did not even do the promised Tire Rotation claiming the tires had to be replaced. After leaving disappointed with an ultra high NTB estimate, I sulked for 2 days and then decided to take the vehicle to a local oil change center which also does state inspections. Only 15 minutes later my vehicle had passed inspection. The tires were getting older but good enough to pass the inspection. To-date 6 months later the vehicle has not needed any repairs that this NTB store falsely recommended. I plan never to drive even close to another NTB service center again !!! - Solomon read more

We were squeezed in for a tire patch before leaving. We called the night before asking if it was possible and the kind man we spoke to assured us that if we came early in the morning they would handle it. When we arrived they brought it to the back to fix immediately. We had our two dogs with us. One of the gentleman working noticed that they were very hot because we were walking around. He put a plastic bag over a glove box to put water in and brought it out for her. They treated us so well, and as repeat customers of NTB, the best of different chains we had been to. I would definitely recommend coming here anutim read more

The staff at this location are wonderful. Art Patterson has been extremely helpful and courteous. He explained everything in detail to me. The Service Technician, Kyle was also very nice and courteous. He answered a couple of questions i had with professionalism and great knowledge. I will certainly recommend this NTB location to others. read more

I scheduled an appointment for an oil change. My car takes synthetic, and I buy my own oil because I want a particular brand in my car. I arrived for the appointment and was told they are "not allowed" to put other oil into a car. I can only assume this is so they can charge you $50 more for a synthetic oil change when the oil only costs $20 more. Beyond cost savings though, I don't want their brand; I want to specify what goes in my car. I guess the price was too good to be true. I've never been to a garage before that wouldn't use the customers oil. Went down the road to Express and got wonderful, prompt, honest service. Also, way to show that you don't care about customers in your reply. My name isn't Julia. read more

Very professional staff & treated me fairly & competently through out the car repair process

Brought both my cars there for tires. And then brought one of my cars back to get a part replaced. Both experiences were terrible. I wont be bringing any of my cars back to NTB Fuquay. read more

Had an issue where the oil pan drain plug was stripped on my daughter's car and they took care of it with ease! DJ and his crew were excellent. read more

This is our 20th year in North Carolina and for all those years we have had six vehicles serviced and tired at this and a Cary location. And up until today I would have given them 3 to 4 stars. Yesterday, I made a 6PM appointment for today because I needed new brakes and my available time to have the vehicle service is very limited. I arrived early due to good traffic flow and was told that they were completely booked for the evening and that I would have to come back. Never mind the fact that mechanical scraping noises have begun. They had my telephone number yet failed to have the decency to call me. They have just lost 100% of my future business. read more

This is the only place I will ever go to for car repairs! Scott (The manager) is so friendly and knowledgeable! I have been coming here for years and never had an issue. Great customer service and work! Would highly recommend to anyone who needs their car service because the prices are very reasonable compared to other locations. read more

Our family really loves this place! Everyone is always so nice, gets our auto repairs, inspections, etc. done quickly and correctly, and the prices are so reasonable. Two big thumbs up for theses guys! read more

This NTB is my place for oil changes for our cars! For about $25 you can get a basic (regular) oil change and tire rotation for your car. They check all the other little things too, including your battery, and make recommendations if you should receive any other service. The price here is lower than most, but it does require a little bit of planning ahead usually, i.e. make an appointment and expect it to take about 30 minutes to an hour. However, to save a few bucks, I am down for that kind of planning, yes I'm cheap. It's kind of nice getting a tire rotation every 5000 miles... my interval for oil changes. Keeps those tires lasting longer. If you don't like to plan ahead and money is no problem for you, you might prefer the quicky 10-minute places that charge $35 to $40 and do not rotate your tires. To each their own... read more

Absolutely the best service ever. I called and made an appointment and it was super easy and the man on the phone so was incredibly nice. When I got there they promptly got me checked in with no issues. They took my car in and noticed an issue with my tire and they came out and let me know instead of it being a surprise at the end. They explained their course of action and what I needed to do as a car owner. They got me in and out super fast and were so kind during the process. read more

NTB Management and Staff in Apex are great. They made the repairs that AAA in Apex couldn't not do properly. No returning to that location 2 or 3 times,they get it right the first and they don't overcharge. I am a repeat customer. read more

Art worked hard to get me the best battery at the best price. Install was fast. In and out in about 10 min. Great customer driven service. read more

These guys do an awesome job. They will work with you and never take advantage of you. It's hard to find trustworthy and reliable automotive service, but this is it. I will always go to NTB to get my car serviced. read more

Jordan & Sam are the best! Always ask for them! They were so good to work with, and talk to!