I had a very disappointing and concerning experience at National Tire & Battery in Burleson, TX. I brought my vehicle in for basic service--including an oil change and to have a screw removed from my tire. Not only did they fail to complete the oil change, they also completely overlooked the screw in my tire, which could have led to a dangerous situation had I continued driving without knowing. None of the services I requested were done. I left with the same issues I came in with--except now with less trust in this location's competence and professionalism. If you value your time and your safety, I strongly recommend taking your vehicle elsewhere. This shop has proven they cannot be trusted with even the most basic automotive services. read more

Mavis Tires & Brakes - The place of business - Tires Near Me - Burleson, Texas

See all

I needed an alignment on my rdx and they made an appointment and then had to move it as their tech came in later. They actually called to let us know so we didn't show up too early. I was impressed. Upon arrival everyone was professional and it did not feel like a shady experience as it often does when a woman goes to a tire shop. Highly recommend!! read more

We had a low tire on a TURO Rental so we drove right to the nearest Tire shop. The squeezed us right in and finished us in 30 minutes. Thank You Guys. read more

Friendly and professional staff. Paul (Bailey) was very friendly and kept me updated on the progress of service. Clean waiting area. Highly recommend read more

I would do zero stars on review if possible! bought my tires there and went to get a tire plugged, they charged me for the service when they shouldn't of. had some horrible luck and learned the second time I needed a tire plugged that they don't charge if u purchase ur tires there but they previously charged me. left the second time with my car pulling hard to the right, called up there and they said bring it in when I can to fix it and they would fix it for me. came up there to fix it and they told me they would charge me. sat there both times for an hour and a half both times to plug a tire when my car was the only vehicle there. horrible horrible service just go get ur work done elsewhere they are trash. read more

Andrew and the manager was exception in their professional work, the price was comparable with the competition!

Took car in for a tire rotation, they told me it was complete - and tried to sell other services of course. When I got the car home I noticed that all of the tires were in the same position as before. I did call the service manager who tried to explain that since all of the tires had even tread wear that maybe the mechanic did not rotate them. read more

Came for the Labor Day special and left winning. Technically I'm still not winning because retail items are marked up 4x's higher so companies can make max profit but that's just the business. With that in mind I purchased two tires got two free they were premium because I only buy the best tires because they last much longer then regular tires. The service was good I have not had any issues with my tires they were installed correct and I would go back. read more

Val is the reason I will continue to visit this location. Car/tire trouble is never fun.... But when you have a person like him that treats as kindly and respectfully as he did - just wow! This man is a credit to society and this establishment. Additionally, he and his employee stayed late to fix my car- they never even mentioned it - I was embarrassed when I realized they'd stayed late for me but am still awe. Seriously, faith in humanity restored a little!! Thank you, Val! You and your team are incredible! I know this review doesn't pay a bill or sign a check... but I genuinely hope it makes you feel as important as y'all made me feel that day. Thanks so much!! read more

Crazy Story,Took My Jaguar in there Yesterday for a Tire Patch.Took an Hour, But thats ok,The Asst. Manager Took the Tire Off The Rim and came and Got me and Asked if I Drove on It.I said Yes for a Couple Miles to Get Home.He said Ok,I Told him to just Patch 1 Hole In the Tread.The Sidewall was Ok.Gave Me The Keys and I said You Patched it Already.He said No,Because of Liability Reasons I Couldnt.I said you Patch Tires With small Holes in Them Right,He said Yes.I said so Your sending me Home With a hole in my Tire.He said Yes Sir.Unbelievable!! I said the liability will be me on The side of the road changing my Tire. Terrible!! Will never Go back.Left a Tire company with a hole in My Tire. read more

If I could give no stars, I would. The man I spoke with at the front said he was the assistant manager had no customer service whatsoever. I purchased an extra 1 year warranty with the alignment I had done at another NTB location.Burleson guy is saying it's only good for three months because apparently they got bought out. This which is exactly why I hate purchasing warranty. They really make it seem like a good deal and then when you are needing to use the warranty you get screwed! Buyer beware this location sucks. I called the location I originally went to and they said they take care of the customer and honor the one year. Burleson one sucks, I won't use them for sure. Buyer beware! read more

It was almost closing time and the guys there still got me in and removed a screw from my tire and patched it. I return to them time and time again because of their work and professionalism. They show a great deal of respect for us 1st responders. read more

We made our appointment the day before for tires and an alignment. After waiting 45 plus minutes just to drop it off due to the (room full of employees in the office shooting the breeze) while the one incompetent counter person; waited on the line of customers; I found out the tires that I had reserved upon making the appt. were "not in stock". Therefore, the only choice was to purchase a much higher model. In addition, the manager and "counter clerk" were so rude and hateful that even after having already waited the 45 plus minutes; my wife decided she did not want to do business there, so we left! This place is shady with their bait and switch and unethical business practices. Plus, they are extremely rude and their customer service sucks!!! Safe yourself some grief and take your business elsewhere!!! Run!!!!! read more

I stopped in on a Thursday (06/22/23) to see if there was an opening for rotation and balance of tires I purchased from this location. There was going to be a 2-3 hour wait for a walk-in so I told the woman I'd like to be scheduled for the next available appointment. She scheduled me for noon the following Saturday (06/24/23). My wife's car was in the shop for a recall repair so we only had one vehicle over the weekend. She went with me to the appointment and we planned to grab a quick lunch next door while they were doing the work. When we arrived, there were multiple people waiting in the lobby to be helped while the only person working bantered with a woman he was talking to at the counter. When they finally finished, we waited for the customer in front of us to get a quote, then it was our turn. I walked up to the counter, handed my keys to the man, and said, "I am dropping my car off for a rotation and balance. I have a 12 o'clock appointment." He said, "Give us about 4 hours and we will call you when it's ready." My wife and I both replied, "4 hours?!" He said, "We were double booked all morning and we are backed up." I replied, "I made an appointment for noon. What's the point of making an appointment?" Then he had the audacity to say (in an extremely condescending tone), "You said you were 'dropping it off'. What 'dropping it off' means is that you leave your car here for the day and we let you know when it's done." No apology. No attempt to be understanding of why we were shocked that we were expected to wait 4 hours for them to do something that should take less than 45 minutes. I have "dropped off" my vehicle dozens of times when I had an appointment for service. It's never understood to be an extended or open-ended timeframe. I let him know I didn't need him to explain what he thinks words mean, I asked for my keys back, and we left. Here's a resulting/contrasting experience for NTB management to consider... I took my wife's car to Discount Tire (Burleson, TX) to get all new tires. This time I did a little more shopping around. I have been impressed by the Sumitomo HTR Enhance tires I got for my car from NTB but they were very expensive in the odd size we needed for her car. Discount not only special ordered them (they don't carry that brand) but they beat the quote I got from NTB by a significant amount. With zero pressure, the DT salesman explored brands they carry that are comparable to the specific tires I was looking for, compared tread patterns and warranties with me, and even read some reviews. He actually seemed knowledgeable and spent a great deal of time considering all the options with me. After a bit of comparison, he said, "You have to get what you know you like and those look like a great product with an excellent warranty. I can get them for you in 3 days". I made an appointment. My wife showed up a little early for the appointment and the whole place was packed with customers and the appropriate amount of staff to handle them. They got to her right away, despite how busy it was, and she said they were very pleasant. They took her keys, told her it would be an hour, gave her a buzzer, she walked to a restaurant a few doors down, and the buzzer went off before she could even finish breakfast. The new tires were installed in less than an hour from the time of her appointment. She "dropped it off" but wasn't expected to wait all day to pick it up. That's the very reason one makes an appointment for anything. We are now Discount Tire customers. That is in large part due to the airline/hotel-style "overbooking" practice and the combative/condescending attitude of the NTB employee. Why pay more to be treated poorly? read more

Absolute Crooks working here. Took the wife's car in for state inspection since our usual place didn't have tech on duty. Young man at the counter had to make 3 trips out to my car because he kept "forgetting" information then finally came back with pictures of my license plate and vin on his personal cell phone. 1st red flag. After standing at the front desk for 15+ minutes he finally comes back and informs me that my front tires are less than 2/32nds of an inch and that they will have to replace them before it can pass. Mind you these tires are barely even a year old. Told him to cancel the ticket and give me my keys back. Took my car down the road and passed inspection no questions asked. Not only did this place try to scam me into buying new tires just to pass my inspection, I heard them saying the exact same thing to the lady next me. Piss poor service, shady dealings. Beware this company. I'll never be giving them my business again. My tires weren't even worn down to the wear indicators read more

Mavis Tires & Brakes - Not even worn down to wear indicators - Tires Near Me - Burleson, Texas

Had an appointment and arrived 15 minutes early, my truck was not pulled in until 35 minutes after my time. Then the tires where removed and it was allowed to sit up in the air while no one mounted and balanced my tires. Tech just put 2 other tires in front of mine to be done? I see my new tires sitting, I see my wheels sitting, I would think when I am spending just shy of 1000 dollars they would be in a hurry to get the money. Instead I have a truck tying up a slot that could be making money and they are waisting my time as well. The things we go through to get tires at a price we want to pay. Tech was nice, they charged me for disposing of the tires I took with me. They did not reset my tire sensors. read more

Mavis Tires & Brakes - At the tire place, review to follow - Tires Near Me - Burleson, Texas

See all

Exceptional customer service, I was attended to as soon as I stepped foot inside. I'll definitely be coming back for tire service in the future. read more

I had a tire fixed at this location in late 2020. They told me my sensor was also bad, and replaced it. I took my tire back home and reinstalled on my car, and had to return to the store to get the sensor reset. My sensor light would never reset from the moment I left. I went to Discount Tire, and had them check the sensor, which had a date of 7/9/2019. In essence, they installed a used sensor. Very poor service!!! I have shredded my NTB credit card!! I use Discount Tire going forward. read more

Mavis Tires & Brakes - Sensor with date - Tires Near Me - Burleson, Texas

What a waste of time. The guy was so rude. I will never go here again. The manager at the front was rude to me and my wife. My wife got at the location before 5pm for an oil change. There was only 1 person in front of her. They said it would take 45 minutes. At 5:50 my wife asked again and they said 15 minutes. She called me up, I showed up at 6:05 I asked how long on the crv? They said 15 minutes, I said from when she got here at 5:00pm. The guy was completely rude. He kept saying that they are working on it and it will be done when it's done. I will head back to jiffy lube. Don't waste your time. Update 6/24: Bryan contacted me to see if he could resolve the issue. I don't trust this location but he did offer to refund the full synthetic. I'm not looking to take money from the business so I rejected it and counted it a loss but it was a nice gesture. Giving me back my money would be nice, but it did not address our situation. read more

Mavis Tires & Brakes - Me still waiting... since before 5pm for an oil change... - Tires Near Me - Burleson, Texas

Awesome service. These professionals should not have a 2 rating on Yelp. They're affordable efficient and extremely professional. I've dealt with them a few times and every time they live up to and beyond standards. Thanks gentlemen read more

I had the most wonderful experience just now. I had a flat tire as I left work today and I pulled in to NTB and not only did they get me out quickly, but they didn't even charge me! They said they do patching for free! Wow! I am super impressed. Nothing is free anymore! I am a customer for life! read more

I came to this NTB to have my tires rotated and balanced something that was included when I purchased my tires. Everything was fine until the manager comes out and tells me the rear brakes on my car need replaced as they're at 2mm. This was interesting to hear considering these brakes got replaced a year ago. Took my car to Tim's German Auto where they told me my rear brakes were at 5mm and do not need replaced for a while. Judging by my experience and the reviews of others this shop is nothing but greedy and dishonest. Find a shop that won't try to scam you out of $1000. read more

Never been to a National Tier and Battery store before. Absolutely super place very courteous and helpful as well as excellent prices and service. They set me up with 4 new Michelin truck tires on a 2006 Dodge 2500 that I had just purchased, noted that my oil was low and very dirty and found that my water pump had a small water leak. They changed to oil and filter and pointed me to a shop that could replace the water pump at short notice. Great Service!! read more

My minivan needed the tires balanced and rotated at 55000k on 65k OEMs. The service writer said the tires are too worn on fronts to balance or rotate. Yes, I agreed with the service writer the fronts were worn to 80% but not 100%. The replacement wear indicator that was not flush to tread yet, but close. The tires would still pass a State DOT inspection. But I went ahead and purchased two fronts, because NTB had them in stock, and I have noticed the traction light flashing at red light starts, in the rain. This slipage is too be expected, as the tire compound is harder, closer to end of life. I could have pushed them further, but its not worth it with winter coming. Im Yelping, that NTB is inforcing the minuim wear data to sell you tires, which in today's lawsuit "I'm a victim" world there nothing wrong with. Just be prepared for the upsell on the safety thing. It's still your choice to drive them tires to the end of life as long as they pass inspection. So if you are looking for a quick repair on worn tires or balancing to stretch your budget, go to Walmart or Discount. NTB is not going to take the liability. read more

The service here is awful. I so wish I would not have spent $800 bucks here and went to discount tire. The promos are gimmicks and the service here is beyond terrible. I had to make several trips just to get what I paid for originally. read more

I came to have tire repaired and have been waiting over 1 hour and a half! I did not have an appointment since you don't plan to have objects impaled in your tire. never have I waited so long without any upd or apology. Funny, I chose this place because I knew the alternative choice takes forever! smh! read more

Had a nail in my tire. The guy at the register automatically said he does this for a living and siad he could not repair. He was rude to me from the beginning when I walked in. Then proceeded to ask for my email phone number and address. Thats when I stopped there you dont need my address? We are just mounting a tire. When I told him I wouldnt give him my address he got upset like im a loser and told me we are not doing business today. I dont think this is legal in America but it is in China read more

I am only giving them one star because Yelp won't allow me to give it a LOWER rating. I went to the store yesterday for a warranty replacement on a battery that was less than 2 years old. I don't blame them for that. I live in Texas and the heat is no friend to a battery. What I do have a complaint on is how my vehicle was ransacked by their inept, disrespectful tech crew. They couldn't find the battery under the hood (it's in the driver side wheel well) so they proceeded to overturn everything in my SUV in their search for it. This included pulling everything out of my in-floor storage compartments and moving all of my seats. Not only did they NOT return things back to the storage areas that they took out, they also dumped out an entire bag of trash that was in one of my back floorboards into the opposite side. Hello? Installed car batteries definitely wouldn't be found in a trash bag. Unfortunately, I didn't realize any of this until I had left there and pulled in at the grocery store. I knew things were moved, but I didn't realize it was to the extreme that it was until I got in the back to get my shopping bags. After I cleaned all of the trash up and was sticky from my hands to my elbows (I have no idea what my daughter had in that trash sack!), I called the manager and voiced my displeasure. He assured me he would have a personal conversation with the tech. Whether that happened is you and my best guess. But it solidifies that I will never go in there again. That is a blatant lack of respect to the customers that's business provides them a paycheck. I'll be following up with their corporate office. read more

I took my Pontiac Vibe to NTB because a back tire had a slow leak and that is where I bought the tires. I was told that the tire had 2 nails in a crosswise fashion and it couldn't be patched and that I needed a new tire. Fortunately, my skepticism kicked in and I declined. I took it to Walmart (on SW Wilshire), where they checked the tire. It had a nail in sideways, so that the tire wasn't even punctured. They checked the tire for leaks and it didn't even need a patch. They didn't charge me anything. So, my advice is to NEVER patronize NTB. Liars and cheats. As if they don't already make enough money off selling tire to people who really do need new tires. read more

I've given this place a few tries, and fair opportunity to redeem itself. I won't be back. If you like to wait 3 hours for a 30 to 45 min job then this is a good place. And the day I came was the middle of a week day when they were not busy and it took FOREEEVER. Also, they are expensive, better luck at Discount Tire in my opinion. read more

So I went in a few months ago for an oil change and tire rotation. I was told I needed balance and two new tires. I didn't think much of it and said go ahead I knew I had two older tires on the car. So flash forward my wife goes in today for tire rotation and they say she needs 2 new tires. Well I bought 65k mike tires a year ago and have had them rotated. I looked she had less than 10k miles on those tires. When we questioned them all the sudden they had a made a mistake and had the wrong car. So just for fun I sent a friend in who had recently put on tires guess what she "needed" two new tires. Be weary something fishy is going on here. I won't be back read more

Visited this location today. Was greeted and promptly assisted. Everyone was super friendly and professional. They even called and let me know that they upgraded my tires at no additional cost since the ones requested were out of stock. Will recommend to others! read more

Just WoW ... Firstly I scheduled an appointment online for 2:30. I got to the place about 10 minutes til that and waited for 15 mins to be spoken to. There was only 2 other people in there at the time. So after I speak to the guy I tell him i have an appointment for 2:30. He looks at the appointment and asks me what its for.... why didn't they already know?? My name was even on the small TV screen in the building. So I told him it was for an oil change, tire rotation and alignment. The first thing out of his mouth was "we don't do appointments for alignments." Why the heck did it let me schedule an appointment then on their website for these exact services???? Then he tells me it will take at least 3 hours... Luckily i was going to leave it anyway because I had other errands to run with the wife and kids. He then says he has to go look at the car so I waited. He comes back in and says you need a new tire for the front. It had a little wear from the alignment but not so much that it needed to be replaced.... I told him no thanks I just want to have them rotated and the rest of the services. He then tells me he cant rotate the tires because of the one with a little wear on the side.... So I told him I don't care just do the alignment and oil change and I will go somewhere else to have the tires rotated. I am getting really annoyed at this point. Then he looks at the paperwork for my car and tells me he cant do a synthetic blend and has to be full synthetic (again why the heck can I schedule this online?? It makes you put in your make/year/model so it should know??)... I told him I have had a synthetic blend put in my car at two other places since I have owned this vehicle. He then continues to argue and tell me that cant be right and even pulls another guy over and he looks at this "magical paperwork" and says yes hes right you have to go full synthetic. I took my keys and walked out and told them thanks for nothing. Avoid this place like it carries a plague.... read more

scheduled an appointment for an oil change a couple weeks ago. My wife takes in the new Chrysler 200 for it. Scheduled for the Burleson, TX location. guy at the counter says, "we don't have 0-20w regular oil that is only a synthetic type of oil and Chrysler requires you to use synthetic oil or it voids the warranty." First off synthetic is not required. Not using synthetic oil will not void any warranty what so ever. And to up charge nearly double....well, that pissed me off. Your company at this location tried to gouge my wife.... I have a credit card for your business...I am shredding it and returning it to you. I was going to buy a new set of wrangler dura-traks for my LR3 land rover from your company. Not now. Called the dealership and asked about this warranty and oil type thing...they laughed, especially at the 40$ for 4.5 quarts of oil and filter price. Even they said that is a dealership price...lol read more

Quoted me 1723 on tires for My dually called them back had them order six. The day comes to go up there and put them on they so o well that was for four we didn't know that you needed six yet they ordered six. I have the managers number and name written down with the price he told me and they won't stand buy it! I run a business and I wouldn't do this to my customers. read more

They are very friendly and talk to you before they do something to your vehicle. And they make sure u get what they are saying and listen to what you need done. I will be continuing to bring my vehicles back read more

One of the best services I've gotten! Crew was willing to help us out even an hour before they closed... still having an hour n a half to fix our vehicle. Honestly whoever this crew goes home to make sure they get all the high fives and all the hugs. Make sure everyone gets a raise, too. Manager n everyone else is a must meet! They take their job with pride. read more

Wish I could give a 0 stars. Thieves and liars. Second horrible experience. Called corporate after first will be contacting again. Went in for lifetime rotate and balance today. Rotated but said checked balance and was unneeded. Went straight to Fort Worth store. Balance was way off. read more

I went to NTB on October 14, 2014 to get tires replaced. After a long wait, I was told that I needed my battery replaced. I questioned the tech about this because I had not had any issues with my car. According to the tech, the battery died due to a cold front. It was 70 degrees outside. I had to go to work so I agreed to get the battery replaced. While waiting, I heard the tech sell four other batteries. I thought that was suspicious. I called a friend who warned me that this was a common practice with NTB. I read more

After seeing a buy 2 get 2 free tires sale...I called and come to find out the 2 free tires aren't so free the hide the money in other services!!! So you don't get anything free!!! They are slick willy...fast talking " salesman" who only want a sale...if its this before a tire is bought, l'd hate to see what kind of "service after the sale" would be like!!!! read more