My car died in the 7 - eleven parking lot near by. I tried getting it jumped by someone in the parking lot. When I set up everything my car went completely dead. I was concerned to just start asking everyone to help get it jumped because of that I went to the NTB by the gas station and their technician went and got his jump pack for me to jump my car. I should have remembered his name, I apologize But the car started right up and I was able to start work today. Thank you so much Very appreciate and I recommend this place to be understand what you need read more

I don't recommend going here. It's like they don't care and just slap on tires but not double check their work. They don't reset your oil life. There is a woman there that was being rude to a coworker in front of customers. 4th time coming in and there is always something wrong after they service my car even though they had already checked and told me what was needed. .Now my car is shaking like crazy after changing my tires. I will not be going to this location to get it fixed. Almost forgot Expect to spend 3-5 hrs waiting for your car because they won't tell you they don't have what you need they will just order it and make you wait there and eventually when it gets there they then tell you "the part is in we will get it out as soon as we can" read more

NTB-National Tire & Battery - Left in car - Tires Near Me - Grapevine, Texas

Michael at the NTB in Grapevine, Tx is the best. will keep coming back. much better than Discount Tire.

I went in this morning to get service done on my vehicle and witnessed an employee tell his boss that he would not do any work on the vehicle in the shop. Not sure what was exactly going on, but from my prospective the amount of disrespect at this location is very apparent. I will no longer be going or sending any of my friends or family to this location or any other NTB location. I personally feel that the employee should be fired. I am truly shocked that this is tolerated in any manner. I will say the manager on duty kept his calm and did his best to service the customers that were waiting in line. read more

Great service, came in for some new tires and Ryan was very helpful! Will come back to this spot again.

Had them replace a battery, perform an oil and filter change, and do some other things. They were very friendly and got the job done quickly and affordably. read more

Amazing and attentive staff, helped me right away with reasonable prices and amazing customer service. They made sure to fit within my budget and be super quick with services. Definitely recommend, will be telling my neighbors and friends to come here. read more

My son made an appointment for new tires. He was told it would take about an hour. I took the car in, was out in about 30 minutes. Considerably less expensive than another well known tire store, no hassles, polite and efficient employees, with AWESOME service. Thank you Team for an outstanding visit and service! Definitely will be using them again. read more

Amazing service. Was in a jam and tight on time. From out of town which could have made the experience stressful but the friendly staff and quick service made it painless. Kudos to Halleli. Great asset to your team. read more

Took my dodge durango in a Ryan Andrich really took care of me. He was professional knowledgeable and super nice. I recommend him and for his outstanding service I would like to give him a 5 star rating. Thank you Ryan we will see you soon. read more

This review is for the great customer service that was provided by Trent approximately three Sundays okay. He was quick and did a fabulous job with my tire needs. Thanks Trent for finding a solution to a challenging situation and providing a flawless service. read more

Great customer service, had a big nail and they replaced it with a plug. Nice and easy!

went there to get a patch on my tire and ended up having to replace my $400 wheel because they didn't know how to mount it ! scuffed/grooved the S out of it stay away!!!! read more

In the past this was my go-to place for small maintenance items. These days they don't offer any services. Tried to go in for a part swap, they said they don't do that anymore. Tried to go in for a gasket replacement to fix a leak, they said they don't do that anymore. Tried to have them recharge A/C, they don't do 1234yf refrigerant. Tried to go in for an annual inspection, they don't do that anymore. They even changed over and no longer offer conventional oil changes. No reason to go here anymore, added one star because they're usually friendly at least. read more

Always great customer service from this location. Been going there a long time and will continue to be a customer based on their friendly staff and fair pricing. read more

Chris the manager at the Grapevine location is flat out Awesome! I was in need of assistance and right away he let me know he could help, and the service requested was free. Such a felief. I will definitely be recommending Chris and Elise for outstanding customer care. read more

Chris was Amazing! Very welcoming upon arriving for my appointment. He kept me updated and advised if any additional service may be needed outside of what they provide. 5/5 would recommend! read more

Helpful and quick service! They stayed past closure to make sure I was helped and that I had everything I needed!

I went in to buy two tires. They said they have them in stock. I waited at the facility. I watched them pull my car in and begin servicing. Two and a half hours later they said they only had one tire. Something any reasonable business could have explained right away. Do not go here. read more

To be honest I hate car places to begin with. For the most part I've had good experiences here, especially with the guy with blonde hair he has great knowledge and if really nice. He is always very helpful and talks to you on a 1 on 1 level not like he is better because he knows what is going on. There a two other guys who I'm not the biggest fan of, it always seems like they talk down to you. The other thing that annoys me lately is their appointment situation. I walked in early to an appointment because I had free time, and while there was no one there they made it seem like a big inconvenience due to all the appointments they already had. I understand making an appointment but you can't turn away walk in customers because of upcoming appointments when no one is there. For the most part they are ok, but they need to work on the front desk person ability, there is always a veil of superiority on their part which is not needed or helpful. Hope they can work on this. read more

I spoke to Jason on the phone for tires for my vehicle. On the day I went to NTB Jason had the day off and different person was at the front desk and took care of my needs. Overall I am pleased. But I need to offer caution. When I left the store with 4 new tires the tire pressure warning light was on. I took the car to a different NTB. The pressure in each tire was 3 pounds below recommended pressure. My second issue is the vehicle history is input incorrectly in the NTB system. Specifically the car mileage was entered 13K less than the actual miles. Which could cause issue if the warranty comes into play. They are a good bunch of people and very polite and knowledgeable. Just be sure to pay attention to the details. read more

I made an appointment for my flat tire and they got me right in. Both the front desk and the guy performing the work were congenial and helpful. I'll be happy giving them my future business. My car is fairly new with low miles so there's not much to replace or diagnose but I got a great vibe from them and would trust them for a fair estimate in the future. read more

I've yet to have a good experience with NTB anywhere in Texas. I was going to give the company another chance because they are right down the road from me. All I needed was to have them check and see why my tire was flat - I already took the tire off of my vehicle and had it sitting in the bed of my truck. We stood in the lobby for ten minutes and no one welcomed us in or helped us. There were two workers inside, one who gave me direct eye contact as I walked in, and then still ignored me as I stood at the counter. There was another worker standing out front on his cell phone, completely ignored the fact there was someone in his lobby. We went to the bay to see if we could get someone to acknowledge that that had a paying customer waiting for their service, and the gentleman in the bay ignored us as well. According to google, we went during their "peak" hours; no customer was there. I would hate to see how they handle a lobby full of customers willing to give them their money. I will not be doing business with NTB again. Every time I have visited this company, the workers are rude and have horrible customer service. I am currently sitting at discount tire down the road, and my tire is already being worked on. Thank you, Discount. read more

I showed up at this place on a Sunday (yay they're open Sundays) to get an alignment done after some home suspension work. I was treated EXTREMELY poorly by the unhinged alpha male running the counter. I don't know what's happening in his life, maybe his wife is leaving him after years of putting up with his anger outbreaks or maybe he was just pissed about having to work on Father's Day. Either way, not someone any business owner should put in front of their customers. He seemed pissed when I said I'd parked the car on the back side of the building but we proceeded with the interaction. I needed an alignment. He twitchily asked the make and model. When he asked if the car was lowered I said yes and he snapped angrily "we can't help you". OK. No problem? When I asked "why?" - which I thought - and many other shops in the area obviously thought - was a reasonable question - he appeared to snap. Rage filled his eyes and face and he started shouting at me. He could have said "it won't fit on the ramps" or "our policy doesn't allow us to touch suspension modifications, I'm sorry, I wish I could help. Let me help you find somewhere that can" - both reasonable and professional explanations - but no. He was angry and yelling. "Sir! I said NO!" - he had sweat running down his top lip, was red in the face and stared an enraged glare into me. I immediately felt like this guy was capable of horrible things and maybe shouldn't be around people. Maybe foolishly I tested him further "what if I told you it wasn't lowered?" I asked cheekily. The flames of his anger were apparently fanned by my effrontery, and louder this time he yelled "NO SIR" at me. It was time to bail. This wasn't going to get better. I said "OK, Thanks", slowly backed away and left with no explanation on what kind of challenge my car presented them with. Some phone calls to various places later I found that lowered cars need to be aligned on an 'in ground' lift versus a ramp that the front of the car will have trouble clearing. Not all places have the in ground lifts. Reasonable and good to know. One day later I've found a Firestone that can accommodate me and I now have lifetime alignment from them for a happily-handed-over $200. My car is aligned and everyone is happy. ...almost everyone. Ironically, at another NTB down the road - where I had a really reasonable conversation with one of the techs who wasn't sure, but was willing to take a look at my car to see if he could help - they actually recommended I try THIS VERY NTB because apparently they do have the exact in-ground lift that would be required for my purposes. I'll never know. Take your business elsewhere. read more

1 1/2 hours to change my oil?!?! Only one other customer has been here in that time. Guy actually came back to tell me I needed a new air filter but would take 30 minutes to get the part. What good was it to register car and schedule appointment online if you don't have the parts? All this to save about $5 off where I normally go and there I'm in & out in about 10-15 minutes. Won't be back. Ever. ----- Manager just came back and apologized for it taking so long. Said going to not charge me. That was a stand up thing to do. Still not coming back but wanted to update my review to reflect good customer service following their gaffe. read more

Had TireRack send tires to the preferred NTB. After taking off my 4 tires I was told that all my lug nuts would need replacing to the tune of $318.00 or there would be a labor charge of $120.00 to put back on my old lug nuts, not a hell of choice after the tires are already off the truck. This is a rather long detailed event, but let's just say that Bobby Milligan who helped me knows that he hates installing TireRack tires because there's no money in it and that they are in business to make a profit. So, instead of what I was originally quoted for tire installation of $85.00 I was charged a whopping $388.53 to install 4 tires. I got sucker-punched by NTB and Bobby Milligan. Sent corporate an email, let's see if they respond. I can believe I trusted this guy. See the Google reviews there just as bad. read more

I was not treated well, bullied into needing parts and when I said no I was given a lecture. Is it because I am woman, I had a nail in my tire and they took 45 minutes to get it out had my car up on the lift and I asked why they need to be poking around under the hood and I was told that they were checking my A/C unit, and my car wasn't taken down from the lift till I told them to give me a quote and that I would consider it. Mechanics are the nicest of guys Manager and counter staff are rude! When I took my car in at other points for an oil change I was hounded to buy other parts, never going back !! Not sure why anyone would find a bad review and a caution of horrendous customer service funny. If I could give a negative rating I would read more

I was almost ripped off by the manager and mechanic here, they charged me $12.99 X 6 = $77.94 for the labor plus $89.99 as part to replace a battery. I did not pay attention at first and I drove home, then I looked at the bill and did some research when I saw on their website they were running a promotion '$19.99' to change the battery, I called NTB nationwide customer service and was told I needed to talk to the manager of that shop. So after communication with the manager, I got forty bucks back to my credit card. But still these people are not honest at all, try to avoid driving into their garage if you can. Anyway, I do not recommend this place to anyone, unless you want to be ripped off. read more

0 STARS ! Long story short , I had a flat came up on NTB & thought as I have done before in this situation I could pull up and ask someone to put my spare on for me, from experience ive gotten this done for free and just gave a tip for the assistance. I was charged 25$ to put MY spare tire on and it took 45 MINUTES , seriously no one else was being serviced, there was no wait and I just needed assistance with changing a flat it took 45 MINUTES ! They had me fill out paper work and everything like seriously. any other tire place would have just changed it without all the other unnecessary things they required. With my receipt was a list of things i did not even ask to be checked . SLOW and horrible customer service !!! read more

Thank you to Hernan for checking my tires and putting in air as needed. Always nice but really great to have on this cold rainy day.

My story.....Friday I went in for an oil change and tire rotate. They call me and say my coolant reservoir is empty, do I want it filled, of course I do! After waiting 2 hours at a restaurant nearby, I walked back. Car still not ready and they totally emptied my radiator and refilled to the tune of $70. I asked where my coolant went, I don't have a leak. Response....I don't know. I say I was here 1,000 miles ago, where does the coolant go during that time. Response.....At least we caught it this time. Driving home water temp light comes on and I can see my temperature gage climbing, I pull over for a bit, then make it home. Next day, cleaning the inside of my car and had A.C. on because it was hot outside. Water temp light comes on again and gage is almost at hot. Turn off car and call NTB, they say bring it in, might be an air pocket. We were trying to get it ready in a hurry for you. The attitude was like it was my fault that I waited 2 1/2 hours for an oil change and they had to step it up. Drive off to NTB, with husband in tow, thank god. Only made it a third of the way there and had to pull off before my car overheated. Waited in my husband's truck for 45 minutes for a tow truck. Tow cost me $252. They comped me on original bill. But I basically ended up paying $252 for an oil change. read more

I would give you guys a zero if I could...I called first to see how busy they are and they said not busy at all and now I know why...these guys have no clue how to run a successful business and I'll never go back...Greg the GM was the worst lying straight to my face. Worst customer experience at an NTB. read more

Usually this location is fine. Today my husband and I came in to have a tire replaced and Jason was the most impersonal rude sales associate I've dealt with in a while. He basically blew off my husband when he asked questions, was rude to the gentleman in line in front of us, he threw the tire in the back of my truck, and didn't even close the tailgate. I get it that people have bad days, but don't be a total tool. I don't know how this guy still has a job. read more

So, I called on Wednesday afternoon around 3:30 to get a appointment for later that day to have my front tires balanced. I was told they were really busy and he'd rather I come in on Thursday. I asked what time they open and he said 7 am so I said that would work for me so I set the appointment for 7 am Thursday am (the very next am). I arrived at 7 am Thursday AM and was told I didn't have a appointment with them for that morning that I must of called a different store. So I asked if they could go ahead a work me in since they just opened the doors. I was told it'd be 1.5 hrs before they could get me in because they only had 1 technician there this am, so I left and headed to the Grapevine location on 114. On the way I called that location to see if I'd made a mistake on appointment location and was told I didn't have a appointment with them either but he'd be more than happy to work me right in. While waiting on the work to be done I looked at my call history and determined the NTB that I went to first was the one I called the previous afternoon for my 7 am appointment. I called them back and talked to the manager, he continued to argue that I didn't set up a appointment for Thursday but that I had one for 7 am the previous day which was impossible because I didn't call until 3:30 that day. He continued to argue that their system would not allow for that to happen that I must be wrong. He'd never even acknowledge that they might of made a mistake. Go to this location if you have time to waste and like frustration only deal with the manager! read more

They helped me out weeks ago when my tire was going flat. Easy experience and the tire got fixed.

Jason and his team were great help today on seeing what was possibly wrong with one of my wheels, also came previously on Friday or Saturday I believe it was, and another gentleman his team swapped out the wheel on my fusion, and fast, for a great price. Great helpful staff, will definitely come back. read more

First weekend in October 2020...I was in and out of there in under an hour. They had my rare tire size in stock (they always do) and Jason was professional and helpful. This location is also very clean. I have yet to have a bad experience. read more

Went in to get a oil change, the worker left the oil cap off, and oil got on everything including my driveway. Call back later that evening, GREGORY LEBLANC, the manager PROMISED, he would degrease and spray the oil off my parts. Drop the car back off, pick it the next evening. Bobby gave me the keys and invoice. Got ready to go, my wife was like you not gonna check under the hood? I really wasn't because I wanted to believe the manger took care of the problem that they made. So I pop the hood, grease was still smeared on All my mechanical PARTS! I Called GREGORY LEBLANC back up, he sent a guy out, with a spray bottle, a rag, and no water. So I had to take my car elsewhere to fix their mistakes! This was my first time going to this NTB, The NTB I was going to had relocated in Lewisville and I didn't know where it was. Wasted a day and half on a company and manager who don't respect the workmanship and customer. I received a company review in my email two weeks ago, took the survey, what a waste of time. The reviews don't reflect the ppl who had horrible service from them. They don't post them. They are tricking ppl into their business with false positive reviews, Then you leave out with extra damage, and more money you have to pay another business to redo the damage they have done. read more

I like these guys a lot. I bought a set of tires here about a year ago for my ford pickup. They were honest salesmen and helped me find the tire that was right for me. I took my truck in to get my tires rotated and they did it for free in a fast and friendly manner. I am definitely coming back here when it is time for my next set of tires. read more

Warning stay away from this location .. I agree with the lady who made a review earlier about the management at this location The manager Greg Leblanc is a extremly rude and irritating little man. He has horrible, almost comical customer service skills. The worst part he has no knowledge of vehicles in general..lol..It seems like he should be working in another feild of work like the back of a warehouse away from the public ..My family and I have been NTB customers at the location in McKinney Tx. for a few years now with no issues or complaints.. So I decided to stop by this grapevine location just to get a alignment check up to see if a full wheel alignment is needed.. This is a normal and standard procedure everywhere..I also had the NTB current coupon for a free alignment checkup along with the spring car care package consisting of oil change, tire rotation etc etc.. ..The problem started as soon as I asked him about this service.. Greg Leblanc seemed bewildered and admitted that he hasn't heard of this coupon and looked out at my car and said that he's not going to do a free alignment check for my car..and walked off to the back to talk to another customer in the garage on the phone.. I couldn't believe it.. I'm guessing he assumed I would just leave without asking why or what?...So i just waited till he came back and obviously asked him why not?..His attitude became worse as he basically said that I am trying to get a paid service for free and that basically its almost a full complete wheel alignment to do the check up, and that he won't do that. He also said that it's too hard to do on my car anyway... I was completely lost because we have had alignment done on Mercedes and other European cars at the other location many times..I was also confused and lost because I didn't want a free alignment as he kept saying..I just needed to get the check up done to see where we stand, along with the spring package consisting of oil change etc etc.. he didn't know what the spring checkup was and I had to show him on my phone the coupon.. That seemed to frustrate him more and at the end when I asked him to explain to me , what is the difference between my car and any other car is? He couldn't explain it properly and it frustrated him more as he proceeded to tell me that he would not be providing me with any service and he pointed to the door...lol. lol..This man is a joke and NTB should look into removing him from the manager position at the minimum..he is making NTB to lose customers and profit because of a horrible attitude with no knowledge of the work that he is doing ..He made me so upset at the end when he slammed his card down on the counter when I asked for his name.. I slammed my hand on the counter to grab his card and i gave him a couple of choice words as i walked out with my time wasted from this moronic manager Greg LeBlanc..bad situation.. read more