I don't give out five stars but the entire staff at Valvoline was top notch. Christian provided the detail description of what is needed to keep my Rogue moving and grooving. Jared was the man working the transmission flush machine to keep us right in these streets. The value is always better than the dealership and the ease of using an online coupon lower the total cost priceless read more

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I was having the worst day and was running really late so I didn't get to Valvoline until 6:57, 3 minutes before they closed. I guess the stress of the day showed on my face and the sweetest girl came up to help me and said she would fit me in. When I pulled in at saw Antwone, I thought oh no, this guy is not going to be happy that he has to stay late for me. But I couldn't have been more wrong. He was the sweetest guy ever. Very professional and kind and didn't turn me away even though I came in at the very last minute. I only came across 2 employees but they were both phenonimal and didn't have to go out of their way to help me but did! Thank you! read more

This update is to address Valvoline's feedback. "Please take a moment to tell us more by calling 800-327-8242 or by chatting in at VIOC.com." What's the point of calling or visiting your site besides to give you website hits? Re-read the review and as the concerns are explicitly clear. And fix it. Let me reiterate it again. "Been here a couple of times and seems nobody wants my business as I didn't get anyone out to come look." Have someone actually come and ask if we need help. "Upon exiting the premises, the ground there is messed up. Concrete is broken and exposed the piping underneath. Seems a bit shady. I wonder how many repeat business this place gets simply because their tires are punctured or their undercarriage destroyed due to the road conditions. You can even google map and see the conditions." Fix the broken road. I was super specific so doesn't take rocket scientist to figure this out. read more

I went into this Valvoline about 45 minutes before close to get an oil change and was given excellent service! I found out they also did emissions testing, so I was able to get both done at the same time. It took less than 15 minutes, and I didn't experience any pushy sales tactics or delays. At the end of my service, I was also educated about my car's battery life, and was told that I'm welcome back when I need to replace my battery. All in all, 10/10 service and great employees who bring a hospitable and easy-going energy. read more

Amazing!!! I was nervous going somewhere that wasn't my normal spot but Cornelius and Joanlly and the guy under the bay :) were amazing!!! The checked lights, my battery life, filters, changed the oil and gave me so many options!!! Thank you so much for making this an amazing experience!! Cheers and thank you again read more

got an oil change & air in tires, afterwards my tire pressure light came on when it wasn't on previously. I come back the next day and suddenly their tire compressor is broken. I go to discount tire & find out non of my tires were aired up at all. read more

We bought an expensive battery from this store. It died and they won't stand behind their product!

Great job on a simple oil change and a good coupon too. I go here for my annual inspection too and they're good

Honest employees! When I pulled up they informed me they were out of the correct oil filter for my car rather than just changing it with a similar one. I truly appreciated their honesty! I will be back! read more

Fast service and very nice, kind people! I definitely recommend this place. Very pleasant experience.

I was pulling out of the office parking lot at 3:10. I was pulling in at Valvoline just before 3:20. There was just one vehicle ahead of me. I had called prior to see if appointments were required and was told not necessary. My wait wasn't long at all. They did try to do a quick upsell on the type of oil to use. I told them I will stick with what I have been putting in my car, no pressure. They are efficient and trustworthy. With mechanics, trust is so important to me. By 3:47 I was driving away with a fresh oil change. Thank you Valvoline! read more

Valvoline Instant Oil Change - Valvoline in Lewisville. - Oil Change Stations Near Me - Lewisville, Texas

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Great service here, I really trust these guys with both of our cars. When we need oil changes there's no second thought given - we're going to Valvoline. You can expect to be here for about 20-30 minutes. They also check your other fluids and let you know if they notice anything. All of the employees here are really nice & honest as well. They always have a promotion so check the website for a coupon. Xo. read more

I attempted contact as the manager requested 2 times by email and never got a response! I gave up! read more

Valvoline Instant Oil Change - Greasy fingerprints left during, after oil change at valvoline fm3040, Lewisville, Texas. - Oil Change Stations Near Me - Lewisville, Texas

I came in for an oil change and got in right away with a gentleman named Alex. He checked everything on my car and showed me my filters. This was the first time I've come to an oil change and not been pushed to get a bunch of extra work done. I really appreciate this business! read more

Professional and Polite! I come here over and over because of the amazing service to the car and the client. The car is checked front to back, and they are honest about my cars needs. You won't regret your visit. read more

My experience at the Valvoline Matlock Road in Arlington location was horrible. The manager and the staff are unprofessional. The manager is argumentative and cut you off when speaking. He yells profusely at his staff and it was such and unprofessional setting. The service has gone down significantly at this location and I refuse to visit this location ever again. The manager Keith, as he would not provide me his last name even after I asked. He told me I have a choice like others to go where I please. Unprofessional- unorganized, understaffed and do not recommend going as long as the same management is there Tony read more

Great service, nice staff. The bay was clean and everything was explained in a reasonable manner. I liked that they took the time to show me the progress and replacement parts. read more

Great customer service. Quick. Only place i go for oil change. Definitely will continue coming to this Location

They were trying way too hard to upsell. To the point where I ended up paying about 40 $ than I was planning on. Came in for an oil change, they upsold something with transmission fluid? Told my husband it was 6.99. So we thought hey okay, good deal. Went to pay for it, my total was 119.00. And they told us it was 69.99 for the transmission. If someone seems like they can be upsold on something, then do it. But don't tell them the wrong price for it. We didn't want anything else but an oil change to begin with.. they should have at least tried to make sure the price was understood before anything.. Giving two stars because the csr tried to make things right. read more

This place has awesome customer service! 5 plus from me! You won't be disappointed nor spend a long time waiting for service here. The completed a full service plus on my ride. Extremely happy with service and customer service! read more

Valvoline Instant Oil Change - Oil Change Stations Near Me - Lewisville, Texas

Just had an oil change and inspection and my experience was wonderful. Most friendly and energetic staff I have ever encountered at this type of business. This is most definitely going to be my new oil change spot!! read more

Today, I was notified by Corp Headquarters about this complaint that I submitted. I appreciated the quick response. I changed the review stars and this complaint is going to be submitted to the area district manager. This is to the Assistant Manager (Randall) that had a very bad attitude. I took my car into have the oil changed. What I really did not appreciate is your lack of customer skills. I do not appreciate you telling me that we will do your oil change this time, but next time take it to Fiat. I brought it here with my own oil & oil filter, because I care what I put into my car. Your attitude was downright RUDE! I saw how you treat your own co-workers. No respect for any of them. I had no problems with the other employees and they were friendly to me a a customer. read more

Ok so i used to do my own oil changes, but since I moved to Dallas from San Antonio, I don't have the tools to do them anymore. So my review for these guys. Well they know what they are doing but wow, I wasn't expecting it to be so expensive. $35.99 for the conventional and then $52.99 for max life, $10 more for synthetic. Oil is oil and buying from Walmart and doing it yourself is WAY cheaper. But if I had to choose a place for oil changes I would choose here instead of Kwik kar cause I just trust these people more. Always a good wait though even with 3 lanes, so e prepared for that. 30-1 hour. But hey they are nice guys. Free wifi, air conditioned waiting room, and comfy chairs. It'll do :) Quick note, I just finished my review but the service guy let me know my air filter was seriously dirty ( now it makes sense why my air condition is so slow to get cold ) but it's $39.99 for that so I'll see if Walmart or autozone has one cheaper. It's always better to DIY :) but it was nice that he pointed that out to me. Thanks guys read more

Every time I come here these guys are great! I love the honesty and the customer service here. They always go way beyond what I expect to help me. I HIGHLY recommend this place!! read more

I've had my oil changed here a few times before. The waiting room was clean and always had plenty of magazines to read. They are quick and knew what they are doing. My most recent experience was last fall and it was a bad one. The guy that walked up to me did not look like he wanted to be there. He was mumbling and didn't really look at my direction when I told him I needed an inspection. When I handed my keys I notice his hands were very greasy. In the end I found grease marks on the pillar and on my steering wheel. Not cool! I'll be taking my car somewhere else next time. read more

A competitor of theirs messed up my car rushing through an oil change. One skid plate was gone, another dangling and sparking under my car. Please do yourself a favor and just come here for oil changes. They are not on commission, they take their time. T. hey do it right the first time. Today they gave me a free skid plate, and fixed the other one for free. They also helped my daughter with a dangerous brake light issue at no charge. Chris is the manager here, and he is an honest man with a big heart. I wont go anywhere else again. read more

Fast, friendly and efficient service. I went on my lunch break and was concerned this would take more time than I had. They got me in and out in plenty of time. read more

This was my first time here. Service was phenomenal, quick, and did I say the service was phenomenal. Very polite, and I love the fact they come and show you how your oil is looking after the change. Other places I've been to have always tried to up sell me on things. This store took care of business and went above and beyond: Thank you! read more

Great Service. Not pushy. I was in and out! Definitely recommend. come on a weekday for quick service

These guys are great! Had a wonderful experience for my first time here. I was needed a state inspection reeeeally bad and Jason was super helpful and did the job! Quick and easy! Thanks a million to Jason, great customer service and super friendly! Ask for him next time you go in! read more

THANK YOU GUYS FOR HELPING ME AND MY FRIEND WITH HER CAR YESTERDAY! I COULDN'T BELIEVE HER CAR WOULDN'T START AFTER WE LEFT THE STORE they went to the gas station got us some gas, and put the gas in the car for us ladies.. total gentlemen had really greay big smiles when I walked up to the store and went into action after I explained to them what had happened. saved us a walk to the gas station and to the house thank you so much we really appreciate it loves. read more

This website says they're open till 7. I pulled in at 6:40 and they were closed. Thanks Valvoline.

I've been back since my first review and it was even better than the first time. I was in and out in exactly 13 minutes. 13! And that included topping off fluids and checking the air in my tires. The guys there are super friendly and took great care of me. read more

Quick, friendly service. Pay a little extra to be in and out quick. They'll try to upswell you, but that's just what they do; let you know what's wrong with your car at least! Very respectful when I said I didn't want to purchase additional services, but they were accurate in their suggestions. read more

I Don't know how they get good ratings. I have a 1.8 liter 4 cylinder engine and I was Charged 80.00 Dollars!!!! for a just an oil change!!!

Very polite and fast for an oil change and inspection on a busy Saturday morning. Only ding is a small lounge but they have TV wifi and comfy chairs. read more

Despite having to drive to an auto store to get my oil filter they were out of..these guys were quick, nice, and knowledgable! Very helpful! I will for sure be coming here from now on for my oil changes! read more

These guys were very fast today and professional. They even apologized for being a man down today, and they still rocked. Great experience there and I will return. They have a waiting room for you with comfortable chairs while you wait. read more

Kelon and his team once again were top notch. Fast, quick and painless. 5 star shop and will keep getting my business!

Needed a quick oil change before I went 7 hours south to visit my family for Thanksgiving, so decided to drop by this place as soon as it opened and I was not disappointed! Everyone is super friendly and the customer service is superb! The wait time was 10-15 minutes and I was able to take a look under the hood to make sure everything was in the right place. I felt well taken care of and would definitely recommend this place to friends. read more