Ok... whoever the manager is, Listen pal, if you don't keep these guys, I'm taking them and starting my own place. Jaylen was VERY welcoming and professional as he approached me when I pulled up and he was very helpful to the other customers and techs. Michelle (maybe the manager?) was very professional, knowledgeable, patient and kind to EVERYONE and she had FULL garage situational awareness the entire time. Juggling- helping the other techs, other customers and myself. Jose did a great job changing my rear differential fluid. There was some hiccups because of the kind of car I had but he remained patient and didn't give up. I would've thrown a wrench if I was doing it in my garage. Ashish came to help the moment he was finished what he was doing. Ya'll are a GREAT team. I'll be back, thank you. read more

Went there for an emissions test. Ken John was very thorough and professional. Got the job done expeditiously! Great place!

Not sure on this place now. This week: i pulled up, they told me to wait outside a stall but never gave me an expectation as to how long it wd be. 20 min, i almost left. Then employees, one had big ring of keys hanging off his belt, another had a chunky metal watch, etc - too many opptys to scratch a car. Had another kid cking tire pressure, on hot tires. Hot tires don't give a good reading so he's not getting a proper reading. Then, in cking oil with dipstick, they wipe it off with their gloved hand - no rag. I watched to insure they wouldn't get an oily hand print on the inside or outside of my vehicle. The techs were pretty respectful which was good, but a couple showed their inexperience so good they asked for help. I'm on the fence as to if I'll be back I guess. read more

Great customer service. Up front on recommending service and fees. No hard sell. Will be coming back for additional fluid changes.

I believe it was the manager they were so kind and informative. I always go to Valvoline and I've always had a good experience but this one was so helpful, friendly and told me things about my car (that's a kia) that no one has ever informed me on. I really appreciate the time and effort that went into the service. read more

They are really awful at this point. Lost their ability to do inspections and take forever (and not because there is a line). Not even cheap. Just go to a real place. read more

Came in for an oil change using a Groupon. Very nice people. However, they did not install my skid plate properly and it was hanging down while I was driving. I had to come back and make the line all over again. I strongly recommend before you leave this place check your skid plates. read more

Ugh! Oil Changes! I hate them!!! This place makes it quite easy and convenient though. You pull in and you don't even have to get out of the car. They change the oil right then and there. The guys who work here are always nice and helpful. They come to you to explain everything that they are doing to your car. I was able to get in right away and I was done within 15 minutes. By checking in with yelp you can get $7 off your oil change which I did. You can also find this deal on their website. I highly recommend them. read more

Valvoline Instant Oil Change - Inside - Oil Change Stations Near Me - Coppell, Texas

I'm a long-term repeat customer, and there are good reasons why. More than oil changes, state inspections, and other related repairs and maintenance, customer service is consistently outstanding. In particular I shout out Mark & Michelle who recently went far beyond the call of duty to take care of my Ford Explorer. Any concern? They want to address it and fix it as they are able. While they make suggestions for service, never with pressure. They also are glad to suggest the most cost-effective options. read more

Update : business owner commented saying how they are vulnerable to the wait times changing so this is why I wasn't quoted a time. I did, however, tell the person on the phone that I was already there so I'm not sure if this is applicable in my case. I'm sure it would have been a great experience had I been able to get an actual wait time quoted. Unfortunately the lady on the phone kept saying "this is our busiest time of day and it's Friday so ........" and when prompted again on about how long it would be for me to get in and out with an oil change, she said "I can't count all the cars so ......." Granted she was pretty "nice" about it but I can't pull into a car place to get an oil change not knowing if it will take 1 hour or 3 hours. Who has that kind of luxury?? Hopefully I can call them next time and get this information to be able to decide I can get my car serviced with them. Has anyone ever not been quoted a wait time when they asked for one at a place like this?? I'm so curious! Anyhow, I called Kwik Kar that's right across the street and they told me immediately what the wait time was and how much it would cost so to Kwik Kar I shall go ~ Hoping to try Valvoline out next time since they have competitive pricing. read more

Had a good experience getting my oil change / employees were professional and knowledgeable, pointed out a couple of things my car needed attention for the future. Would highly recommend this business read more

@ 1801 Justin Rd in Flowermond,Tx 2day I had great service ! I printed a 50% off coupon from web b4 I arrived. It only cost me $27

Coppell Valvoline is awesome. Miguel and his crew are super friendly and great at their job. Miguel seems to really care for his team and works harder than anyone. read more

Professional and speedy, reasonable price, cleanest garage I've seen other high end car dealers....but the customer service is incredible!! Hot as heck outside but the entire team was in sync and in a friendly and great mood. Charlie assisted us, and he should be commended for his professionalism and customer care!! Don't always see that in businesses now. Very impressed. Wish I could give a 10 star review because I would!!Will MOST definitely be back!! read more

I have been bringing my car here for about four years now - never for anything big (knock on wood and thank you, Honda) but for routine services like oil changes and inspections. The service here has always been top notch - even when they had to work in their previous facility which was a step above a sweat shop. Gabby took care of me today and got me in and out for my inspection quickly. She has always been very professional and courteous in our dealings - and I never get that scammy feeling that I have gotten at other auto centers. Come here and have a great experience, which is usually rare in the auto repair world. read more

I absolutely hate getting my oil change done and as a female I'm always worried that someone will try to upsell me during the process. The guys here are really awesome! It was quick, they explained what was being done, and I was out in 20 minutes. I would recommend them any day hands down! read more

This location is prompt, great customer service & Yelp checkin got me $7 off!!! Great waiting area with kcups holla holla holla read more

Amazing service at Valvoline on Denton Tap. Went in for inspection and oil change. Young lady informed me I did not oil change yet- so very honest . Could not recommend more highly. Have had very disappointing service elsewhere in town. read more

I needed a transmission oil change and the dealerships are so expensive. Thought I would give these guys a try due to good reviews. They did not disappoint! The prices are very reasonable and the service was superb. Hayden was very knowledgeable and so sweet! Highly recommend! read more

Needed to get my State of Texas vehicle inspection this evening to avoid the Saturday crowds. This Valvoline was superior with their attention to detail RE: Covid. The guy performing the inspection was masked and cleaned off everything he touched on the inside of my car. Payment required no signing with a pen or touching of a keypad. Impressive!! read more

I love this location, always quick, prices are more than fair. Staff is friendly and knowledgeable. Doesn't hurt at all that is less than five minutes from my house. We bring all three cars here for oil changes and state inspections. read more

I drive to this location all the way from Frisco. Their service is professional & fast. Always polite & have a great process. They have built my trust & I'll always go to this location despite the drive! read more

I hadn't been to this location in years, but decided to try out their drive through oil change service due to the COVID situation. You stay in your car the whole time as they communicate to you from their station. While they change your oil, they'll check your air filter, fluids, and ask you to activate your blinkers and lights to make sure everything is in working order. I chose full synthetic which came out to around 100 dollars minus an 8 dollar coupon. It's a bit pricier than other places, but otherwise overall service was good and prompt. I was in and out in about 20 minutes. As a healthcare worker I appreciate that they're working during the pandemic and definitely appreciated that the manager wore a mask even though some of the other employees did not. Overall I like their service, I just wish the prices were a bit less expensive. The dealership actually charges less than Valvoline which was surprising! I would come back though due to their oil change bay speed. read more

These guys are nice but overpriced and not experienced. After removing the skid plate on my car to change the oil, they did not replace all the screws and also used tie straps. It fell after one day. Make sure kids are not working on your car. First and last time. read more

Valvoline Instant Oil Change - Skid plate not reinstalled properly. - Oil Change Stations Near Me - Coppell, Texas

Shout out to Riston and Coit! Both boys helped with my oil change today. Riston was informative with my filters and wasn't pushy at all with buying a new one. Very relaxed atmosphere. Before I knew it the process was over. Very fast and efficient! I've been coming to Valvoline for about 10 years now and every time they do a great job! Thanks boys! Happy Halloween! read more

I had a bad experience last week at this location. After posting a negative review, I was contacted by management who made it right. read more

I bought a Groupon to try this place out. Usually, I go to the Toyota dealership. The Groupon includes oil and filter for $29.99. When the service was completed, I was told that my 2014 Toyota uses a premium filter so I owed an additional $10.16. I was not told this before my service. If I knew I was going to pay the same price as the dealership, I would have gone to the dealership. I don't appreciate surprise costs. Toyota never charged me something before I agreed to it. Going back to Toyota. Never again Valvoline. read more

The folks at this location are just phenomenal. They go out of their way to serve the customers. The experience of service at this location is what I call customer obsession. I always get my oil changes at this location. This time on my car, Josh, Reston and his manager all the three of them were doing whatever they could to help me with the oil leak on my car - multiple times - with the same great enthusiasm every single time. You guys rock!!! I would give Lot more stars if Yelp would let me above the 5 stars. You guys are way above and beyond 5 stars. read more

On 1/29/10 I visited the Vavoline in Coppell to get my oil changed. Sitting alone in the waiting room, I could hear the patter of raindrops outside. Suddenly, I felt something cold and wet fall on my arm. I assumed it was a rain drop, but when I looked down, I saw a maggot. On my arm. And on my purse. And on the chair next to me. And all over the floor. I looked up to see maggots spilling out of their ceiling like a horror movie. They were raining down everywhere, splatting on the floor, and then squiggling their way around. (Reenactment here: http://ow.ly/529lv-- please note maggots appear 800% cuter in reenactment than they do in real life.) I jumped out of my seat and darted outside, just to get slammed by high winds and rain. I re-entered, defeated, and stood with my body plastered to the back wall. The attendant wandered in to give me some information on my car. I informed the him of the maggots, to which he responded: "Whoa, weird. Do you want to ... wait outside?" "It's RAINING outside!" "Oh, well, we should be done soon." And there he left me, knee deep in horror and maggots. I left as quickly as possible, after paying... yes paying... for my oil change. I went immediately home for a very hot hot hot shower, and then I complained to Valvoline. After a complaint or two, I was promised a refund on my oil change. As if $35 would make this whole nightmare go away. But, maybe it's all they can do... I'll take it. And, 3 weeks later after yet another email wondering where my check was, I actually received said refund in the mail. Regardless, I think it goes without saying that I will not be returning any time soon. Why did it take me this long to review the location? Because it took me this long to move past the event enough to tell that story without immediately wanting to shower again. And now, I can laugh about how horrible this place was while warning you to go elsewhere. Ick!! read more

Came here for an oil change today. I was told they would get to me in 10-15 minutes.... waited for 28 minutes per Yelp check in and decided it wasn't going to happen anytime soon.... they still had two vehicles in front of me.... I guess I should have gone somewhere else....now let's see if I can cram an oil change on my lunch break! Ugh not how I wanted to start my day. read more

Valvoline Instant Oil Change - They jammed it in from the last oil change... notice how bent it is... - Oil Change Stations Near Me - Coppell, Texas

The staffs here were awesome and helpful!! My boyfriend took his car to get inspected. Like the other Yelper said, the inspection was done pretty fast and professional. They are totally focused, and recommended what's best, but let you know your options. They showed my boyfriend his filter, told him mitt was good. Filled his tires up. I'm amazed! I'll get my oil done here always. Don't hesitate to check this place out. I was impressed!! read more

Impressive service. I brought my pickup truck in on a June Saturday morning around 10:30am, noticed a very short line because they had a $19.99 oil change special running that day, and asked about an inspection. James and team got my inspection done in 10 minutes for $35 (they had a $5 off special as well). I sat in their small, rather spartan, no-frills waiting room, watching CNN on the flatscreen. One of the mechanics offered me a bottled drink that they had stored in a cooler outside the building--so, yes, the place is low on amenities. No evidence of an infestation that an earlier reviewer experienced; the place was clean, chairs were averagely comfy. They even had a nice marigold bed outside the shop with several stone benches--had the weather been cool enough, I would have sat outside to wait. James rang me up in the bay (outside the waiting room) just as Alfonso was wrapping up my inspection; he even emailed me my invoice, which I thought was really convenient. Zero sales pitch; I personally had to ask about pricing on brake/power steering flush ($100/$60). As I got into my truck, everybody was cheery, polite and courteous just as another slew of customers were driving in. No attitudes, just straight professionalism. I'll definitely be back in the future for auto service. read more

These guys rock! They are fair and will take care of you and your vehicle - come check it out!

I was in town visiting family and decided to change my oil before I headed back to Austin. Mind you I hate going to do anything car related at a new place but I went anyway. I was greeted by Terry and he was very professional and very pleasant. He did not pressure me or make me feel like I really had to get stuff done. They even emailed me a copy of the receipt. I was in and out of there in no time. I recommend this place. read more

I trusted YELP and you guys were right!!! Top-notch customer service!!!! Jermaine and Rico were thorough and quick at getting my oil changed, cleaning my battery, and getting my card road-ready!!! Give these guys a visit! read more

After a bad experience years ago where my oil level was low when I got home, I swore I'd never go back. My son took his vehicle there the day before we were making a 1200 mile trip for my grandfather's funeral, and I regret not being clear about not taking his vehicle to Valvoline. About 11 hours into our trip, with the intent of having 3 of us rotate and drive all night, the vehicle broke down with our 3 dogs in the middle of Missouri. We had to get a tow ($90) at 11pm to a nearby Ford dealer and pet friendly hotel ($150), and wait until morning for Ford do diagnose the problem. It turned out to be damage to the mass airflow sensor caused by debris breaking through the air filter, which should have been changed by Valvoline. To top it off, the front tires of his front wheel drive vehicle were excessively worn on the insides, with steel belts showing, which were missed during the inspection with the oil change. That was another seven bills ($700) repair between the sensor, new air filter, and two new tires. After getting back to TX and speaking with them about the problem, they offered me a couple free oil changes. I declined, since I will never trust them with a vehicle again in my life. It cost me almost $1000 and they want to give me a couple free oil changes? Come on. Try Kwik Kar. They catch things, make you aware of them, but don't try to oversell you on everything that doesn't really need to be done at the moment. read more

I searched for various quick oil change places on Yelp and glad I chose this one. The reviews are pretty accurate. Customer service is top notch. They are friendly, professional, told me about each step they took to ensure they were doing their job, and completed the high mileage oil change within the 15 minutes they promised. I highly recommend this location for your quick oil change needs. read more

I went there for a simple oil change. Then they tell me I should change my air filter, so I agreed. They finished my car in less than 40 min. I was going home and out of nowhere I heard this horrible noise in my motor and my car started shaking pretty bad. I took it back to Valvoline to ask them to check bc my car did not have that noise before. The min I got my car in a mechanic noticed the noise. He checked and washed his hands right away telling me they only changed the oil and filter and it was "unfortunate" this happened after I took my car there... he advised me to take it to the mechanic. I go to the mechanic (that I've been going to for yrs) afraid of how bad my car is shaking. My mechanic opens the hood and right away tells me it's something w the AC. Then he inspect my motor and tells me someone leaned so hard on the fan that they broke it n I will need to replace the fan fast or it might damage the radiator due to how bad it is shaking... almost $500 to fix it. So damn ridiculous! read more

Just stopped by to get a state inspection on a old car that's been in a garage the last 35 years in Washington and never been inspected. The inspection was done quickly, and they even offered to swap my license plates for the new one I had just gotten (and were sitting in the back seat) I'll go back here. read more

This is my go to place for an oil change. Not only are they fast and friendly but they are honest! It's hard to find a place that doesn't try to up sale you or add on to what you're already having done. It's no big surprise that until my light comes on or I look at my sticker ...I don't know much about what my car needs and Gabby has always been SUPER helpful and honest with me about what my car needs and when. She makes me feel very comfortable whenever I go in ...knowing that I'm not going to be pushed to add on things I'm not sure if I need or not. She always takes the time to explain everything to me (that means A LOT to me). They also have Groupons ...which makes going a steal! read more