Always great service. My A/C was broken and now it's ice cold…read more They did my timing chain and front suspension at very good prices. My e30 is so happy now!

When, during your cross-country roadtrip in an '84 Vanagon Westphalia is interrupted, just like…read morethat-- it is always like this, with cars with people; we, ourselves, are probably too old, in our middle 60's, to have undertaken this trip at all, sans air-conditioning, with our sweet eight-year-old dog-- on Hwy 90 in Fingerlakes region of New York (so close to making it all the way across!), the sudden loss of power indicating something grave, you are thinking, like the main drive belt, & you pull over (plenty of room for a tow-truck, just in case), & toss out all the luggage in back because underneath it is the old engine & you have *two* spare drive belts & can do this repair yourself! Only you can see immediately that the belt is fine. You start the car again: no gears to shift into; we lost the clutch, you are thinking. Then the superb tow-truck driver at Farmington Towing (shout-out! sorry I forgot your name; see: "mid-60's), suggests I call CDI in Victor while he's up-loading the van & Mike, co-owner, answers the phone & says, "I don't even have anywhere to *put* your car & we're booking out three weeks from now & one of our mechanics is on vacation, but, sure, bring it by." Apologies for suspending the punchline for so long, but, after renting a car (shout out to the local Enterprise & Caleb) & thinking we'd be spending the next week exploring the Fingerlakes for the next week (we're fine with that: see "mid-60's), & spending the night in a sweet & vacant yurt (shout-out Plum Point Lodge), Mike at CDI has, overnight!, determined that the clutch cable & assembly are actually fine & that what need repairing are the CV joint & boot (so doable, especially when, as owner, you have a thing for old vw vans & have spare parts in abundance!). Mike has our van back on the road in 24 hours (backup on the lot be damned; he's committed to "getting us back on the road" to complete our cross-country road-trip)! Robert (shout-out: a mechanic who works with Mike) identifies an axel issue (that would have been big trouble further down the road) as well, so they fix that, too. All this to say that CDI Auto Repair in Victor, NY, is one of those magical, necessary stops along the road you didn't even know you needed to encounter. Now writing from Maine just a couple of days later: my grandfather was a great & honest auto mechanic; I know them when I happen upon them. (Shout-out also to Garrett at C & G Auto Repair in Hanksville, UT for his own skillful & timely work to keep us going). Yes, we highly recommend CDI-- among the best auto-repair experiences we've ever had. Skillful, humane, most excellent!

Sam is extremely knowledgeable, experienced, and ethical. I'm so thankful he was the first person…read moreI met after moving to Rochester. He provides such comprehensive service at such a good price. When I see NC on my receipt, he will explain that it is not right to charge for that item since he was already in there anyway. I know from many years of experience, that would not be the case elsewhere. During an oil change on my daughter's car, Sam saw a pipe problem causing carbon monoxide to fill the cabin. His thorough and attentive work was just in time as she was just about to leave on a trip. I can't thank him enough for his care, advice, and kindness. Sam and Arline are truly good people!

Sam & Arlene have been my go mechanic for Over 30…read moreyears.Honest & thorough car repairs .

I have used Independence Car Care Center's services four times already and I am extremely satisfied…read morewith the results. Jeff, Pam and their team are very professional, friendly and honest. They go above and beyond to help you when you have an issue. I am very grateful for their exceptional work and great service! They are the best!

Unfortunately, I cannot recommend Independence Car Care. Took my sons truck there for repair and…read more$1,200 later the problem was not fixed. Was told they fixed what my son said was wrong and admitted they did not read the codes showing on the dash OR test drive the vehicle when done. Sent me to a specialist for a 2nd opinion who said a mechanic should have known the repair was not going to fix the issue based on the codes. Shared specialist findings with Jeff, the owner of Independence, who immediately went on the defensive. Disagreed with specialist's findings, denied knowledge of conversations we had with his manager about issues with the truck and scheduling the repair, made excuses for why they did not properly diagnose the main issue and share this info with us. Acted like my son and I were the mechanics, and they just blindly followed the single note on the drop off envelope and ignored all conversations. Additional note... when the Manager called with the price quote they found "additional" work on a ball joint they recommended. We said to told them not to repair the ball joint and they responded that they'll just go ahead with repairing the transmission. The day we picked up the truck the transmission was still not working, engine codes still on. Owner refuses to refund or discount any of the repairs they did that per the specialist should not have been done.

Diagnostics. I knew from OBD that there was a vacuum leak. Took to Auto 911 for a smoke test. Car…read morewas kept for THREE WEEKS without a fix. Finally brought car back home and had a friend raise the hood. Intake boot was split. How did this get missed during the course of three weeks and supposedly many attempts to get the car running properly??

I was having some major problems with Chevy Impala Everyone there was excellent. George the…read moreowner and Bob are very professional. They got my car working and sent me on my way and told me to let them know in a couple days how it was going. When the check engine light came back on a couple days later they had be come back in and hooked the car up. the computer said it was a cylinder 3 misfire. They had me bring the car in the next day. Took care of the issue since it was part of original problem they took care of it. Great customer service. I will be going back to them for any future problems. The big dealerships can't compete with their service. Dave

Scott and his staff at Nichols Service are the very best! Not only as knowledgeable mechanics, but…read moreall good people too. Scott will even sometimes work through lunch, with a sandwich in one hand and a socket wrench in the other! We are from out of town, had a vehicle breakdown, and even though it was a busy Monday, they got us in the quickest they could the very next day. Great communication, and a solid repair that was done well. Scott did the repair as needed; not some inflated price or reason...just did the job right and got us on our way. Very personable, and even took time to thank us for choosing his business. We were thanking him! If you want the very best service and repair, choose Nichols Service in Brockport!

Yesterday a warning light (brake) came on and I immediately called Nichol's Service and asked if I…read morecould possibly get my car checked out and I dropled it off, next morning, they called and it was the tires. did O/F change ,checked car over etc. Scott and crew are awesome. They treat all customers like friends. Thank you all so much for making my life saf driving my car.

Tim and the rest of the Elmgrove Auto team are wonderful. They are trustworthy, reliable, and…read morefriendly. We have been satisfied with all maintenance and repairs they have done for us. We will continue to use their services for our own vehicles and recommend them to others.

Had a great experience today at Elmgrove Auto. Tim, the owner was honest and transparent and gave…read moreme a fair price on replacing my Acura's breaks. Plus the job was done a day earlier than expected. If you have had bad experiences elsewhere, give this place a try. You won't be disappointed! I'll definitely be back. Elaine Gates, NY

Even though my insurance company gave us the run around, the folks at Ide could not have been more…read morehelpful. They got me a loner,called me with updates and did an incredible job on my car. I would recommend them to very highly to anyone who needs a collision shop.

I had a rather weird problem where within a week of each other, both of the headlight washer caps…read morein my EOS bumper came out. I ordered one replacement and then a second from Dick Ide parts dept and they were very prompt and courteous. Then I took them over (a week apart) to Dick Ide Collision and Chris (the mgr) had them painted within one work day and said he'd snap them on when both were done. Well, that turned out to be harder than expected and between Chris and myself, we could not figure it out and he feared the bumper may need to be removed - yikes! But he called over one of his body shop mechanics, whose name I didn't catch, and he figured it out! I'm very grateful to both guys whoh were very patient, polite and professional. Mike from Fairport

Very friendly & got my Jeep inspected! When I save up enough…read moremoney, I'll be going back to get new tires.

Use to trust and relay on these guys. Not anymore. $1500…read moreand over a month at this shop and my car is not fixed probably. There were shady things said and done: virtually no communication, parts ordered (without my approval) that were not part of the original work requested, another problem found weeks after the work was initially started, mechanic tells me he doesn't know what is going on with my car weeks after they obtained it that I needed to talk to his father. The father, Jeff, was evasive and unreachable at times. Driving to the garage my car was parked in the same spot got nearly 30 days. All the while Jeff knew I needed my car, that I was going into debt in order to rent a vehicle so my daughter nor I lost our jobs, we could go on dr visits and get groceries.