Very personable and actually listens to patient concerns. A talent not favored by many doctors!read more

My wife and I both have Dr. Burzell as our Primary Care doctor. We both love him! He never makes…read moreyou wait long at appointments and spends QUALITY TIME with us to go over all of our health needs. If your looking for a GREAT doctor, look no more. THANK YOU to Dr. Burzell and his team for several years of OUTSTANDING care! We greatly appreciate all of you! :)

Imagine paying for a Netflix subscription where you think the movies are free to watch after making…read moreyour monthly subscription fee, but you later receive a bill for hundreds of dollars because one of the actors in the movie you watched was not licensed by Netflix. This is how it is dealing with Scripps and healthcare in 2026. Beware of Scripps Health! This is an elaborate money-making scheme where they assure you that you will not be billed for things and then perform services that aren't needed for insane prices. They then threaten to send you to collections because the services they provided (that no one asked for and they recommended) were not actually covered by your insurance. We took our three healthy children to the doctor for an annual wellness check. They were not sick, had no complaints and did not have any specific reason to go to the doctor other than a simple annual wellness check. We were not at the clinic for more than an hour but somehow Scripps racked up a bill of over $4,000 -- just for a simple wellness check!? Insurance only covered a small amount and now they're threatening to take us to a collection agency over these unwanted and unrequested "services" because they said the physician they assigned to us was "not in network." How are we supposed to know one physician at your office would be covered by our insurance but the other one you assigned to us is not? Before going to Scripps, we called in advance to ask our insurance company if Scripps did a free wellness check. They said "yes." We then called Scripps to ask if the wellness check would be covered by our insurance and we wouldn't have any additional charges at the visit -- they said "no additional charges." Then at the counter my wife asked one more time if we would be charged for any of the services and they said "we can't know every insurance policy and what is covered. If it's not covered, you'll get a bill." They didn't even check to see if the physician they assigned us was within our network. Fast forward a few weeks later and we're asked to pay over $1,850 for three healthy kids without any issues? Buyer beware!

This review is for the PEDIATRICS department at the Scripps Coastal Oceanside Center…read more Look, I'll give credit where it's due--Dr. Randi Rupp and Dr. Benjamin Schleifer are decent doctors. But everything else about Scripps Oceanside Pediatrics is an absolute joke that has made me hunt for a new pediatrician. First, Dr. Rupp canceled our 9-month follow-up appointment just 15 minutes before it was supposed to happen. And guess what? No openings for TWO WEEKS after that, pushing the visit nearly to 10 months. We were forced to see another doctor the very next day, which we didn't want. We wanted continuity with our doctor. This kind of last-minute cancellation is completely unacceptable and disrespectful to patients' time. Then, after rescheduling, I get a reminder call an hour and a half later that makes no sense and only adds to frustration. At every single check-in--despite me handing my insurance card in every visit--I'm asked again for it. Seriously? How hard is it to scan a card ONCE and have it saved? Their inability to do this is absurd. And they still manage to bill my insurance without apparently having my card on file. That is contradictory and screams of broken administrative processes. Get it together! The medical assistant took multiple, wildly inconsistent height measurements like my baby magically grows an inch every few minutes. After the doctor himself was unsure of the numbers, I had to ask for a second person to measure because the first MA clearly wasn't trained properly. This kind of basic incompetence is ridiculous. Then came the blood sticks. The initial point-of-care iron test showed shockingly low results that made no sense given her health. The doctor himself was confused. Thankfully, I forced a retest to avoid unnecessary blood draws on my apparently 'perfectly healthy child,' but this whole ordeal shattered my trust. How many other families have gone through this? Do they even know? The second MA said that the first MA drew blood incorrectly. I found out later from the Office Manager that the machine itself was faulty. Great. Does this disqualify everybody's iron levels? How long has this been going on? The entire appointment dragged on for 1.5 hours--an eternity for a routine checkup. I followed up for two weeks as the doctor said he would have someone from the leadership team call me. Nobody did for two weeks. I had to follow up again and finally Office Manager Vanessa Z. called. When I confronted Office Manager Vanessa Z., she deflected blame, clung to "standard procedure," and showed ***zero accountability***. She tried to defend their broken system, refused to admit their staff's failures, and even got offended that I criticized her poorly trained, unaccountable, plainly incompetent (read: STUPID) team. Her attitude was dismissive and infuriating. DO YOUR JOB. Vanessa also had the audacity to blame the doctor for not ordering the repeat iron test instead of fixing the system that forced me to advocate for my child's care. This reeks of gross negligence or, worse, a billing scheme. I shouldn't have to be my child's doctor in their office! The staff here are untrained, the administration is a mess, and the overall mediocrity is mind-blowing. I will NOT recommend Scripps Oceanside Pediatrics to any parent who actually wants competent, respectful care. Scripps needs to take these issues seriously and fix their operational nightmare. What I experienced is a glaring systemic failure that is nothing short of unacceptable.

I recently selected Dr. Michelle Gonzales as my Primary physician since Scripps no longer accepts…read moremy insurance. My appointments with her and Maurine Satterwhite, Nurse Practitioner were excellent! They are extremely knowledgeable, very efficient, and caring! It is never easy switching insurance providers, but I feel relieved that I made a great quality choice for my husband and myself as their new patients. The staff is also nice and the location is in a beautiful, safe area of Oceanside near my home. They are affiliated with Optum Insurance and they also offer a patient online secure portal to expedite more communication etc. The lab is close by and they are also networked with Tri-City Hospital, a local Urgent Care facility, and Specialists located within a few miles from their office. Thank you! Gail K. Oceanside

Been going with Dr Gonzalez since I was 18, she has done an amazing job taking care of me and my…read morehealth. Always answers my questions thoroughly and is consistent. Staff is always super nice and welcoming

My first visit as a new patient! Very comfortable environment! Very nice staff! My new Dr. is very…read moregood I must say. So glad they are VERY close by!

Like others, I can never get through to the office and they don't answer personally any more. You…read morecan try through an application, but not very effective.

My primary care physician, whom I love, is quitting Graybill (not surprising). I was scheduled for…read moreMRI imaging but after waiting months for my appointment the imaging service called to tell me that their machine is broken and no schedule for repair or a new appointment. Received an order to see a urologist but 4 months to see them. Appointment services are now provided by a South American call center that sounds like, well, a giant call center. Barely understand with the heavy accent and the background noise. Graybill is broken and management doesn't care.

When you call in, you get a AI assistant that you need to constantly repeat yourself with. Yeah any…read moredoctor's office that uses AI is a no for me. Will look to switching offices.

Dr Derek is the most informing, thoughtful, responsible doctor. I kinda love that he's real and…read morereally THINKS through what the solutions COULD be. he's helped me solve massive gastrointestinal issues, (full gut reset) hormonal issues, mood issues. He's been there in the ways I WANT a provider to show up: tools in hand, extensive knowledge, and listening for what I want in the process. I recommend him HIGHLY. There's usually a long wait to get a new appointment - and I say - WAIT if you can.

Dr. Lawrence is awesome. From my very first contact right through today's appointment the doc get…read moreit! He listens, he asks questions he answers questions. I have never felt like he didn't respond, wasn't thorough or hadn't covered everything he and I intended for a given appointment. After scores of Doctors in LA, multiple surgeries and no end in sight to my dilemma, Dr. Lawrence didn't get all full of his own ego and promise the world; rather he said he hoped to be able to resolve my pain and promised he'd make me healthier. And that is the key, it is about health not sickness. It is about t-h-r-i-v-i-n-g, not just getting by. I write with certainty that I would not feel as good as I do as I write this, had I not joined the Revive practice. I recommend you do what you have to do and go through all the specialists your own doctors send you to, but when you are fed up with being treated because you are sick, go get healthy with Dr. Lawrence. Health is a great starting point!

Dr. Le-Carter has been my physician for two years and I can't say enough about her with regard to…read moreher thoroughness, her professionalism, and her generous spirit. She treats the whole person. She is attentive and compassionate. I am so grateful. I have been faced with many medical challenges and life changes these past few years and I feel blessed to have found a physician who I have faith in. Dawn Adcock

From the owner: Health care leader whose mission is to keep you healthy. Under-one-roof convenience, 24-hour advice…read morenurse, and online access to manage your health - anytime.

I hate to write this review because the doctors here are great.. but the office staff seriously…read moredoes NOT care about the patients. They promise they will call back but NEVER do. I waited close to a month for a prescription to be placed and they act like your brand new every time you follow up. The wait time on the phone is always 30+ min unless you call first thing in the morning. I literally had to make an in person appointment to get a yes or no and STILL no progress other than starting all over again (not to mention an hour wait with one person in the lobby). It is very frustrating especially for a first time mom. They simply don't do what they say they will. I have more examples but I think I've made my point.

Stay away, stay FAR FAR AWAY from this awful place ! Ive seen them, 1st hand, use their staff to do…read morethe actual work of the Physicians... Their physicians look for ways to cut cost especially by not treating medical conditions.. Im DEADLY serious. Ive seen serious hypertension, cancer etc go untreated just because your life is worthless to them. Dont put yourself at risk...