I would not recommend this company. I think the product itself can be good IF your home is a good candidate, but these tubes will NOT necessarily give the results salesperson Dawn promises - beware! Dawn visited our home and showed us videos of what we could expect with the solar tubes. She was very excited and convinced us it would transform our space dramatically. We decided to buy 2 for our living room and one large one in our kitchen. The cost was $2423. We thought it would be worth it as our house was pretty dark. We were wrong. On the final day of install I was shocked when I saw the results. It was a slight increase in light...a subtle change - NOT a dramatic improvement at all and NOT like even the "cloudy days" light we had been shown on the video as "worst case scenario". I asked the installer what he thought and he said it was because our tubes were installed in shade, due to the trees around our property. I've read about the tubes since online and they warn about not putting the tubes in shade as you won't get as much light. The salesperson Dawn never mentioned trees/shade during her visit. I calked to speak with Dawn - she told me we were experiencing less light due to the "time of year" - that it'll be "brighter later in the year". I indicated I was not happy to pay the 2nd half of the bill until we had discussed things further and I suggested she come and see the results. I complained that she had not discussed the potential trees issue with us or told us not to expect good results until later in the year? Dawn kept saying how much we are going to love them and how everyone loves them (like there's something wrong with us) and suggested we speak again after a couple days after I have "had a chance to realize how wonderful they are". After a few days we spoke again and I confirmed again that we were still not happy. I reiterated that the video we were shown was nothing like the results we had. She still kept repeating that everyone else was happy and let me know that her boss expected to collect payment. I suggested she come to our home and see the results herself. I was disgusted at what happened during the visit. Dawn actually told me the owner of the company thought we were just trying to "get out of paying the bill" and that "maybe we were having financial difficulties". I could not believe I was being so insulted in our own home. Dawn tried to suggest that she did check and consider the trees during her consultation sales visit and that she was not concerned about it. This was a LIE. We had to remind Dawn that she had visited us in the dark - on an evening after work. She could not have possibly seen the trees or shade. We let her know that we feel someone should have properly evaluated the shade and trees issue before "selling" a promise that we would have significant results. Maybe our home was not right for the tubes? Or why installer put them in knowing the trees were an issue for our roof? Or she he have installed in a different spot? My boyfriend explained that whilst the living room tubes were not great, they were better than the kitchen, and that we were willing to see how the light improved in the summer months. But for the kitchen - we really felt mislead and we were not happy. Due to the trees our kitchen was maybe never going to be like the videos?.....even in the summer? We asked Dawn what she can do to help? Recommend? Dawns response was "you could cut down the trees". We pointed out that is very expensive (otherwise we would have done it already) AND some of the problematic trees are not in our property. Dawns second response, which I was so shocked by was "well we can remove it for you but then you'll have to pay to fill the holes and repair your roof"!!!!! I could not believe it. Really? My roof and living room ceilings now have three tubes installed which I'm stuck with. The results are no where near what we were shown to expect. Dawn never mentioned during her sales pitch that we should be prepared to expect only a slight increase in light initially due to the time of year...or that our results will be less due to shade issues. My boyfriend saw that I was getting upset and that clearly Dawn was willing to be insulting and rude and had not come to our home to resolve issues. She clearly just wanted payment and that was all. My boyfriend said that we were not getting anywhere and that we didn't need the stress. He said he'd call and pay the remaining balance on Monday, but he restated that we were not happy, that he recommends she change her sales pitch so she doesn't mislead anyone else, and that if the light is still poor in the summer he'll be calling. Dawn never apologized for her actions. She was sorry we didn't like it, but she would not acknowledge that we had been mislead. We are left with a very bad taste in our mouth. Is this really the companies idea of good customer care? read more

I've just had installed our 6th (and last, I think!) Solatube in our living room. I don't know why I waited so long! Every time I'd come into our house through the front door I'd find the north-facing living room so depressing because it was the first room I'd see from the entryway and it was really dark. A few years ago we had two installed in our hallways which prior felt like mole tunnels. One in my daughter's bedroom which makes a huge difference. She might not appreciate the bright light when she is a teenager but for now it is great! I understand they have a dimmer accessory to close off light as needed. One in a bathroom at the end of a hallway and one in our new mud room. I cannot say enough about the product and the service by NW Natural Lighting. We live on Mercer Island in a 2500. sq ft. 1968 rambler surrounded by gorgeous trees that make our house dark. I love the trees so I work with them by finding ways to bring more light into the house with windows and Solatubes. I love how I don't have to turn on lights now during the day. Great product and I've never felt that NW Natural Lighting was trying to talk me into more than I was asking for. The only negative is the profile. I wish they could be lower to the roof but I understand the design brings in more light. So, I live with the bubbles on my roof! FYI, much as I like skylights, I decided against them because I didn't want to cut huge holes in my roof and we need light in multiple rooms. There is also a greater likelihood of leaking and leaves/needles collecting on skylights. I always question the validity of online reviews but this is the real deal. I have only reviewed two times. Both because I felt really strongly about a product/service (either negatively or positively). read more

I had 2 14 inch solar tubes installed in my living room and 1 10 inch in the upstairs hallway. They make a wonderful difference in brightening the spaces - a small price to pay for such a large benefit! The people at this company have all been nice and easy to work with - estimate and scheduling were a breeze. The installer was right on time, super nice guy, quick and remarkably clean, with barely any dust afterwards. Probably my best home contractor experience ever. read more

An amazingly pleasant experience. Affordable, professional and thorough!! I found them in one of those home coupon magazines, and upon my first call I knew they were right for me! I got a retractable screen custom fit to an oversized door. They sent samples, I made the selection and then the installer came out within the week!! The installer was extremely professional - he walked me through the entire process, was quick and efficient and then walked me through and made sure I knew how to properly operate my new sliding screen!! I was so impressed with him, and I absolutely LOVE the screen! read more

Second home for retractable screen door. Very professional. Great quality. Highly recommend. Might add another one to back door!

Our son and daughter-in-law had already put in a retractable screen door, so we had seen the product. It seemed perfect for our little house, so I sent photos of the two doors and scheduled installation. Scott, one of the best, fastest installers of anything I'd ever seen, came at 10 AM. We discussed a couple of details, and after an hour he had installed both doors. Just in time, as the temperature that day reached nearly 90 degrees. Really the perfect, unobtrusive way to create a straight-through draft that cools the house and vents the smells from Thai cooking to the outside. Really good investment. Good company! read more

We have had our solatubes for many years. We have them in both bathrooms with the exhaust fan being remote of the ceiling is so quiet that i had to put in timers or they would be left on. We have had guest ask how to turn the lights off when the exit the room. Also a tip is to use a low wattage bulb in the fixture so the late night run wont blind you!! We also have one in the main hall way. As for long term are first one was installed in the 1990's And was no problem for the roofer to replace are roof in 2009. read more

We had solatubes installed in our home some years ago. After installation, we noticed that during very hard rains (1 or 2 times per year) there was leaking around one solatube. NNL decided to honor the warranty. However, the repair person who told us that the leak was in our roof not the solatube. We did nothing for several years while a water stain about 6" across developed in our ceiling. We are now remodeling this bathroom and have seen and video-recorded the drip coming from the solatube flashing. It was the solatube all along! We are replacing the ceiling and insulation damaged by the solatube and would like for NNL to fix the flashing. NNL has refused and wants us to pay them more for the repair than the installation originally cost us. We are over a barrel. We cannot remodel with the leaky tube in the room. If the repair person had fix the problem in the first place (under warranty), we would not be having this issue now. NNL cannot be trusted to provide honest repair support and does not stand behind their installations! read more

Just purchased Solatube's Whole House Fan through NW Natural Lighting...and we are BIG FANS! We have a (whole house) air conditioner, but our home sits in full sun all day and our upstairs just doesn't get cool enough for comfort during the summer months. Since we live in the Seattle area, my husband was skeptical that a whole house fan would be able to pay for itself with energy savings, but he is now convinced because we barely need to use our air conditioner at all anymore! We just open a few windows in the early morning and in the evening, and run the whole house fan for about 30 minutes. It sucks cool air in and blows the hot air out, quickly and quietly. An added bonus is that it also can be used to eliminate odors such as new paint or cooking smells from our home! The NW Natural Lighting installer, (Brad T.) did a great job of explaining the installation process and how to run the fan. He was professional, polite, and left the installation area clean. We are really enjoying being able to instantaneously bring fresh air into our home as well as appreciate the savings on our electrical bill! The Solatube Whole House is a "cool" product - we recommend it highly! read more

I set up an appt. at a Home Show to have a solar tube tech come out to my house to explain the process of installation, sizes available, best location, prices, etc. The tech was on time, very knowledgeable and helpful to determine my lighting needs- After deciding I wanted 2 solar tubes installed, the tech installed them beautifully! In no time, my walk-in closet and bathroom were SO much brighter and cheerful! I absolutely LOVE them and would highly recommend them to anyone who would like to brighten any room naturally. Customer service was awesome too! read more

Great customer experience! The installer did an excellent job. Cleaned up after himself, informed us what he was doing and why, explained how the Solatube works and did not leave till we were happy. We signed up for a solatube for our hallway and bathroom. The sales agent at the fair and the installer quoted the same exact price, etc. and there was NO switch and bait. Good company to do business with. We even get a federal tax credit! We will be doing more business with them. Could not ask for a better company to deal with. Very pleased with the product. It brings in a ton of light to both areas (which was real dark to begin with). We were so pleased, we even wrote a letter to the company about our experience. These guys are solid. Note: they do more than solatube's. read more

I had a sliding screen door in my house that we hated - it always fell off track and was just horrible. So I desperately wanted one that would work, but was also skeptical that any sliding screen door would just be crap like my old one. I found a brand (Mirage) that looked like what I wanted from other reviews of it and tracked down a place near Seattle where I could physically go and play with an installed Mirage screen door. I found NW Natural Lighting and called to confirm they have a working installed screen door in their showroom. I had a great experience when I went there and they took plenty of time to answer my questions. While there, I noticed they also had solar attic fans, which was on my list to do but hadn't been prioritized. In any case, I explored that also and scheduled an appointment to have both installed at my home in Seattle. They arrived on time as expected, did a great job with the install and made sure I was comfortable with everything, and were gone after a few hours. All around, an A+. I tried my best to break the door before the technician left to no avail. Perfect! read more