I can't say enough about this company. This is my second time using Luxurybathnw.com, and if I…read morehad a 3rd bathroom I'd use them again. From my sales rep Eran,who was amazing, to my installer Camry,the service was A1. I had and old bath/shower combo taken out and a shower installed. Love this company!! Thanks again

Update: Duane called me to discuss the situation, and…read morethroughout the conversation he was incredibly patient, empathetic, and professional. We decided to have him stop by my home to see the bathroom in person and discuss the project in more detail. He provided great insight and helpful considerations, whether we chose to purchase and install our own shower door or hire Bath Pros NW to handle the entire job. I especially appreciated the accountability he took and the consistent communication he provided throughout the process. Based on this experience, I would definitely recommend Bath Pros NW. Duane earned my trust, and I have confidence that he genuinely cares about taking care of his customers. I cannot recommend this company due to their disrespectful communication and lack of transparency. During my initial call to request a glass door estimate, the representative made a highly inappropriate comment regarding my spouse needing to be present, and asked if I was "able to write a check." I moved forward with the appointment anyway, hoping for better service in person. Instead, she arrived today, stating they only do full shower systems and after I showed her the bathroom and reiterated what I was wanting done (the glass door at the least, and maybe an updated shower if it was in the budget). When I questioned why she scheduled the appointment knowing my exact needs, she became condescending and falsely claimed she had already told me this. I ultimately told her that I knew I should have canceled the appointment due to her initial unprofessionalism and that I was very unimpressed with how everything was handled. To boot, she intentionally called me by the wrong name on the way out the door. Wasted time, dishonest communication, and insulting customer service.

I decided to spruce up the bathroom in my almost-thirty-year-old house. The glass shower door is…read morestill in great shape overall, but some of the minor hardware pieces were showing their age. I was surprised to find a label inside the door track which, in over twenty years, I had not noticed: CustomLine Shower in Lake Oswego. And I was pleasantly surprised to find that the same company is still in business. I e-mailed a few pictures. They responded within hours offering options to replace my worn-out hardware. Some of those parts had to be custom-made. But I picked them up the next day. Everything fit perfectly. And these few improvements helped my overall project. It's not often you find a company that's been in business this long. But I can see why this one has. The people were friendly and helpful... oh, and knowledgeable and skilled too. And the product is great.

UPDATE: A couple of…read moredays later, the shower wall and door were installed--for which I had asked the salesman to be present, but he did not show up. As soon as the installers left, I went into the bathroom to look at their work. I noticed immediately that theys hadn't installed the side trim pieces, hard vinyl strips that help close the gaps above, between, and below the two hinges that hold the door to the tile wall. I called the salesman, he called the installers, and they came back and installed the strips. After I had waited longer than the required 24 hours for the sealant to cure, I started using the shower again. After each shower, I had to mop up large puddles outside on the bathroom floor. I called the salesman, who agreed to come back out to the house to diagnose the problem. Once there, he told me that the bottom "sweep" (a vinyl strip that's supposed to fill the gap between the bottom of the glass door and the tile ledge) was too long and that the installers had trimmed part of it off, but that the remaining part still got twisted. He said the point of the "twist" was probably where the water was getting out and that replacing the door was the correct solution. He also suggested that the tile ledge might not be sloped into the shower, suggesting that it looked like it might even be sloped toward the bathroom instead. I checked with my own two levels, after he left--the tile ledge is sloped correctly, so that water should run back into the shower. Almost two weeks later, the installers were back with the new door and bottom sweep. I asked them about the leak, and one of them said, "Well, as I'm sure your salesman told you, you can never get a complete seal with a frameless door"; the salesman had never mentioned that. There was no sealant to let cure, this time, so I used the shower later that day. Again, there was a large puddle outside the door after every shower. I examined the gap between the replacement door and the tile ledge and saw immediately that the gap was not filled by the vinyl "sweep." Water would run down the inside of the door, hit the tile ledge, and build up more quickly than the inward slope of the ledge could handle, so water would simply run out onto the bathroom floor. No matter how careful I was to contort myself to keep water from hitting the inside of the shower door, I'd still get as much as several fluid ounces of water, sometimes soaking the bath mat, outside the door. Fed up with dealing with Customline, I measured the gap and went on the Internet to find possible solutions. I found a company who manufactured several styles of soft vinyl strip that might fill the gap between the door and the ledge, but I'd have to affix them to the tile ledge closing the space between the ledge and the bottom of the hard vinyl "sweep." The manufacturer sold only in bulk and only to retailers; after more searching, I found a retailer that was willing to sell me only one of each of the three kinds of strips that looked like they might work. I have purchased those, they've been delivered, and I will try them in the next few days. Thanks for nothing, Customline. If Yelp would let me give you zero stars, that would be my rating.

Great experience! We wanted more space in our cramped shower. They pointed out that by removing the…read moreslanted sides of the tub, and extending out another 4 inches, we'd nearly double the square footage. In two days they took out our hideous old bathtub and installed a walk-in shower, with flooring out to the vanity area. They guys were friendly and neat. They made sure we were happy every step of the way. It looks terrific!

Great to work with. Easy to book appointment. Great product selection for walk in shower and above…read moreall having it done in 2 days is amazing. Other contractors said 3-5 weeks and you can't use your own bathroom! Good price.

Great communication, great service, awesome surface and attentive to detail. Our tub looks like…read morenew!

We have had two tubs refinished by Bathroom Surface Solutions. They did excellent work. This is…read morevery impressive because this is a vacation rental at the beach with high use and lots of sand! They were very responsive to any warranty issues.

Adiy and his crew did a full kitchen gut and renewed the existing red oak flooring. They did a…read moregreat job and communicated well. We will use them again!

Did not show up as agreed ,or schedule another time, to meet us at the job site. We were…read moredisappointed waiting for the person to show up as scheduled.

More than a year after Exceptional Glass installed a shower door for us, I called their office to…read morereport the door was stiff, and hard to open and close. Chris came out the next day, at no charge. He fixed the problem and cleaned the glass before he left. Fabulous customer service! It is obvious this small business takes pride in their work.

These guys were great. They were on time, polite, listened to what we wanted, did a great install…read morejob, left everything clean and tidy, and were relatively inexpensive. I would also call them "low drama." When the installers put on a different shower door handle than what we ordered, we called the office to ask if it could be replaced with the one we ordered. I talked with Chris about it, and he looked into what happened. He explained that even though they had ordered the handle we requested, their supplier had sent the standard package. He said he would re-order our handle and call us when it came in to schedule putting it on. True to his word, about a week later we got a call saying the handle had arrived and asking when we would like to schedule the install. A dude came out as scheduled, and installed the new handle in just a few minutes with a smile on his face. Would it have been better if they had noticed the handle order discrepancy before initial install? Sure, but mistakes are inevitable, and how they handled the situation was perfect. They have earned our trust as a result. We have already recommended them to someone else looking for a new shower door, and would definitely hire them again.

Scheduled with Brett for an estimate. He suggested the time. He never showed. Fairly suggestive…read moreof the work producing the estimator can't be bothered to keep his appointment

HUGE WARNING, do not use this company or this guy Brett. Total fake it rude car salesman mentality…read more Its okay to be new but not okay to not be honest about it. Be ware this guy clearly has zero experience at remodels, even customer service for that matter. I wouldn't use this guy to paint my dog house. Call someone else!

I hired Revivify to reseal my cracked, mosaic tile shower. They responsive, personable, and…read morewilling to take on a small job. I appreciate that they didn't try to upsell me on an unnecessary full replacement like some of their competitors.

These guys gave me a quote within 24 hours and were out working within two days. I can't recommend…read morethem enough. My shower floor grout was not coming clean anymore but they got it all scraped out, the shower cleaned and the floor regrouted in the perfect shade. I couldn't be happier! Worth the price!