This review is for the service department. I've done a couple oil changes with them and despite making an online appointment it's taken 2-3 hours each time. The first time they provided a free oil change but the second time they did not. The third time I came in was for electrical service because my check engine light kept coming on for some software update on the car. I arrived at the address the appointment confirmation sent me to and was told they do not perform that service, I have to go to their research blvd location. I drove over there and it's extremely hard to find because it's an old Audi dealership that I'm assuming they are converting but there are literally no signs saying so and no people. I finally found Roger at the garage and he said he isn't aware of any appointments but he would take a look and see if he could do something which is nice of him. The bottom line here is their service department is extremely lacking in organization, professionalism and customer service. I hate having to use their service department but have to because I only bought this car in January and want to make sure they check my warranties for anything they should be on the hook for. It's unfortunate because the car buying experience was actually great. Whoever is in charge of the service department please fix these issues. read more

Bad service department messed up my car after they did service I had to take it to another place to fix the problem this place created 0 accountability shady business stay away jiffy lube probably do a better job than this place will never even go back ever and I'm local to this place my luck read more

Tldr: Great experience with the Nyle Maxwell Jeep dealer and General Manager, body shop is questionable at best but I have faith the dealer will force the collision center to operate on a decent level. I reached out to the Nyle Maxwell dealer due to a bad experience with their body shop. The general manager Michael Wilson very promptly responded in his off hours (weekend evening) to my complaint email. I never complain about stuff, I mean seriously it takes a lot to get me to that point. Their body shop was that bad. Their management did not resolve any issue from start to finish. But thankfully the dealer had it together. Our car was fixed on the first available business day and given back to us in perfect working order. They really did turn around an impossibly bad experience and because of this, I would recommend anyone purchase cars from them. I plan to buy a new Grand Cherokee from them in 2025. Thanks Michael. read more

I bought a new Ram 2500 3 weeks or so ago. Very much had a good experience with all aspects of the business dealings. Really liked and appreciated the salesman Brandon. n Gave a 5 star review after multiple contacts from the dealership asked to make sure i was happy and would give a great review. Have a problem with the truck that is a safety issue. Carpet bulges out bad enough to partially cover the gas pedal. It makes it difficult to lift off the gas pedal. Now I am getting the runaround from Maxwell in Austin. I am being told it will be mid December before they can address this safety issue and that it will take one to two days to correct. That's not reasonable. Just need the carpet glued or fastened down somehow. This cant possibly take one or two days. Other than Brandon, dealership is not concerned. What i learned, never give reviews until you know everything is in good order. I am not in California, live in Texas read more

I bought my car almost 2 years ago brand new from them. Took my car in for a routine oil change and left. On my way home my oil pressure went to 0 and my car started making noise. They put NO OIL back in my car. My husband had to trailer my car to their dealership the next morning where we dealt with "Hugo" who claimed to be the manager. I have on recording that they failed to put oil back in the vehicle and that they didn't replace the "o-ring" correctly/at all which caused more issues. I had to go get my own rental car from another Dealership after their error so I could at least get to work. They had my car for about an hour to "reassess" it and put oil back in it told me it was fine. I told them they should give me a lifetime warranty on the engine since they feel their error was fixed, and I bought it brand new and have had NO issues until this oil change. Hugo refused and said they would need manager approval. Never heard back after following up several times. I sent the GM (Mr.Wilson) an email hoping to get some type of resolution before leaving any type of review. No reply. Wont be back ever. Save your car the trouble, save your money because they don't give a crap about you. read more

Nyle Maxwell Chrysler Dodge Jeep RAM of Austin - Car Dealers Near Me - Austin, Texas

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0/10 Do not recommend. Tried this location because of my experience at the Taylor Location. My friend Luis who is the Service Manager wanted to know what happened in Taylor and was so adamant that I quote "if you don't have a minute to come talk to me then we will refuse your service." Dropped it off Thursday at 11am and that was the last time I heard from someone. My service adviser Gregory called 4 days later but not with an update but that the work was done, and I now owe them a bill. Not once was any type of fees or anything monetary were discussed because I just bought the used vehicle about 2 months ago and should be under warranty but somehow, I now owe them a diagnostic fee. Luis and I were able to come to an agreement but not worth the headache dealing with these types of people Nyle Maxwell insist on having work for them. read more

Had the worst experience ever. Will never use Nyle Maxwell again to service a vehicle or purchase one. Please note this vehicle was actually purchased at Nyle Maxwell as well. Nothing was repaired for any of the issues we brought to their attention and we were used just to bill warranty for other repairs. The information given to the service rep was not conveyed to the mechanic until vehicle we brought back a second time because nothing was fixed. Then given a ridiculous diagnosis of needing a new engine for $18k. We opted to end any activities with Nyle Maxwell. We had to send 2 tow trucks to pickup our vehicle because no one at Nyle would move the vehicle to a location where it could be put on a tow truck. Our vehicle was not put back together and ready for towing, even though we were specifically told it was ready to be picked or towed. We finally were able to tow the vehicle just to find out that valuable items were taken from the locked gloved compartment. Truck was towed away from Nyle Maxwell to a reputable garage. The other garage actually called us with updates (not the other way around), provided estimates/cost info before repairs and had repairs completed within the ETA given. Repairs were completed with the other reputable service shop with no issues. read more

I recently had the pleasure of purchasing a new 2025 RAM 1500 Rebel from Nyle Maxwell on Hwy 620. I cannot recommend them highly enough Warren and Mike were friendly, professional and very knowledgeable. They were outstanding in their fields. My buying experience was pleasant and stress-free. If you are in looking to buy a new or used car, I highly recommend Nyle Maxwell and ask for Warren. With Appreciation, Christy Oliver read more

What a great experience! Warren and Mike were phenomenal when helping me purchase my 2025 Ram 1500 Rebel. They made the whole process of purchasing a new vehicle simple and effortless. I highly recommend asking for Warren and Mike when visiting Nyle Maxwell. I've purchased over 20 vehicles from them over the years for work and personal use and I've never been disappointed! Always my go to and always a five star experience! read more

We had a good car buying experience here. Always have an idea what your trade is worth and what financing you can qualify for before going to any dealership. As far as performance cars go, Dodge and Chrysler offer an excellent value. read more

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I bought a used car from Nyle Maxwell a week ago. I had a good experience until I actually got the car. They had it for a week and promised me 4 times the inside would be shampooed. The salesman lied and said they did shampoo the vehicle. They also did not address the blown speaker on the vehicle after I had it for less than 20 min. Disappointed to say the least. read more

Bought a brand-new 2022 Jeep Gladiator with a full warranty, and less than a month later, it goes into limp mode with a check engine light. The dealership refuses to tow it in or take care of the issue. This is unacceptable--why am I dealing with major problems on a brand-new truck? Jeep, is this how you treat your customers? This is beyond frustrating! read more

They don't return calls or texts! It took 2 months for my part to come in and now it's been 3 weeks because of almost getting hacked, okay I get it bit when is it going to be up? If it's warranty work they put you on the back burner and forgot about. This has happen to me before and I had to put this out there. I won't buy another car from them and I was thinking about it but their service center stinks! read more

I've now purchased multiple vehicles from Nyle Maxwell, including RAM and Jeeps, at this particular location. Each time they've been great, from Sales to Finance and Service. No number games, no add-ons, and no high-pressure sales tactics. Just good customer service, solid communication, fair prices, and transparency throughout the process. You can't find that everywhere these days. In either case, I can easily recommend these folks to anyone in the Austin area looking for a Stelantis product or service. read more

Nyle Maxwell Chrysler Dodge Jeep RAM of Austin - '23 Jeep Wrangler Rubicon 392 XR - Car Dealers Near Me - Austin, Texas

Just a very poorly run dealership. my new truck had missing parts and sales person gas lit me that I wasn't supposed to get them even though the window sticker included it. Salesman had no knowledge of the vehicle and just tried passing the buck every time I had a issue . FINANCE MADE US WAIT FOR HOURS TO GIVE US THE TRUCK AND HAD NO IDEA OF THE DEAL. read more

I have a 2020 Jeep Grand Cherokee Limited X. The start/stop began working intermittently in July 2022. I made an appointment and dropped it off. They said it was my fuel. I opened a fuel claim with the State of Texas because they take this seriously. I also opened a claim with the fuel provider. Nyle Maxwell said my fuel had too much ethanol and they sent me pictures with 15-20% ethanol.Well, that is the percentage ethanol allowed, and the State of Texas dismissed the claim and no other customers had issues that purchased the same fuel. I Continued to have intermittent issues "start/stop not ready battery charging ". Scheduled another appointment, (11/11/22) this time they replaced the auxiliary battery and sensor(under warranty). It worked for 15 days and same message appeared. Made another appointment for 12/26/22 and they pretty much dismissed the problem, saying (by text) that I was not driving the vehicle enough and the service manager or foreman sent a text in all CAPS, that if the vehicle is cold you get a message about the start/stop: on a hill, steering wheel turned etc. I am familiar with those messages and that IS not the issue. When I dropped off the vehicle (12/26) the message "start/stop not ready battery charging" was displayed. When I picked it up on 12/29/22 they wrote "tested battery, all ok, charged battery" really? Why did you charge if it was ok? You are terrible Nyle Maxwell Service ! I showed pictures of the message from 18k to 25k miles. It does not work, same message "battery charging". I called Jeep and opened a claim and they said that dealerships have access to engineers , if they need assistance, and you never reached out! I made an appointment for 2/24/23 with a different dealership and the service rep said it's most likely the other battery. You need to replace both since they work together. I will update my review and status when I know more. Who has time for incompetent service? Not ME! I exchange emails with Greg Grove and he understood my situation and apologized. Took Jeep to Covert Jeep on 2-22/23, they tested both batteries and they failed. Since Nyle Maxwell only replaced the Aux battery they said the main pulled from it and now both were bad. That is why the "battery charging" message kept appearing intermittently-toggling between batteries. No issues with Start/stop at this time-operating as designed. Thankful for Covert Jeep! read more

Nyle Maxwell Chrysler Dodge Jeep RAM of Austin - Dashboard message - Car Dealers Near Me - Austin, Texas

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I bought a 2019 Jeep Wrangler with Russell Campbell and had a great experience! When I sent some inquiries for Jeep pricing online I was contacted by lots of dealers in the area. Russell was the only sales person who gave me an honest bottom line price. I felt like I was getting the run around from a lot of other dealerships that reached out. We set up an appointment and when I got there the two vehicles he sent me pricing for were there and ready for me to test drive. This is the fourth vehicle I've purchased and Russell is the first sales person who spent the time to show me how all the features worked, even the rotating air vents. On the test drive he was able to answer all my questions about Jeeps and maintenance. He previously worked in the service department so he knows his stuff! After I picked my Jeep Ken Clark worked with me on financing. He made what can be a stressful experience as quick and easy as possible. He even shared his chocolate almonds with my boyfriend who was starving. We went over the extended warranty and protection packages and he was very honest about what was essential and didn't pressure me to buy things I didn't need. He knew the monthly cost was important to me and made sure I had what I needed at the price I was looking for. I will absolutely send my friends and family members to Nyle Maxwell when they're looking to buy vehicles. read more

Nyle Maxwell Chrysler Dodge Jeep RAM of Austin - My new Jeep! - Car Dealers Near Me - Austin, Texas

Made an appointment online for a simple oil change and tire rotation. When I arrived was told that they don't make appointments for this "express service" and that they were backed up with a wait of 2-3 hours. What is the point of giving people appointments if they are meaningless? Complete waste of my time. Won't be back. read more

I called, Chris, the individual that I was referred to by you early this morning. I left a detailed message including your name. I am sorry to say he never called me back. I wished he had. I purchased a 2022 Ford SD F-350. Ironically, it was a Texas dealership that had no problem titling the car in Montana. Brianna, I tell you this, not for overkill. If you look back through my reviews, you will see a very favorable review three years ago when I purchased a Fiat from your dealership, I wanted to remain loyal. It's unfortunate to be treated so poorly particularly as a repeat customer. I am grateful that you responded to my original review. Thank you! The picture below was taken today at Port Lavaca Ford....I am holding my Montana License plate, which is now proudly displayed on my new truck. Finally, I owned a large insurance agency which I sold when I retired.I know something about service. Landon Brit is no sales manager. He jeopardizes the careers of newer salesman, by exercising his need for power. Good luck. read more

Nyle Maxwell Chrysler Dodge Jeep RAM of Austin - Todays purchase...A dealership that did not discriminate against people from Montana. - Car Dealers Near Me - Austin, Texas

Great experience from start to finish. Was able to bring in a trade in and leave with a brand new grand Cherokee in under 3 hours. Fausto is a great person and truly made me feel appreciated for purchasing a vehicle from Nyle Maxwell. The finance/warranty gentleman worked with me on price to make the monthly payments what I wanted. 10/10 on customer service. Highly recommend Nyle Maxwell for anyone considering purchasing a vehicle. read more

I'd give zero stars if I could. If you have a jeep, find someone else to help you. We've used Nyle Maxwell Jeep for years with little complaint. I'm not sure what has changed, but they are now clearly in the business of upselling you and the general service has declined. Over 18 months our jeep was seen 3 times for battery and alternator related issues. Nyle Maxwell's inability to fully diagnosis the issue and/or secure parts cost us 2 tows, more than a month without our car, not too mention some overinflated bills. Super disappointing - go somewhere...anywhere else. read more

Horrible customer service. All contacts were very unfriendly, always in a hurry to get you off the phone and not helpful.

Terrible service. They will just try and rob you and make things up so that they can charge you more and take advantage of you do not take your vehicle here! read more

I dropped my car off for an inspection and a broken axle was found. That is when the ordeal began. No communication whatsoever- they kept my car for over two weeks, I had to keep calling them to get an update and find out what is going on with my car although I was told they would contact me multiple times. They never once did. After multiple calls and text messages, I asked about an update again, two weeks later. I found out that the part that was ordered made it in a week prior. Nobody let me know and it was laying around for a week before I called. When asked that I needed my car back asap at this point, the director, Luis V. called. He was unfriendly, raised his voice and told me to take my car somewhere else. Curtis on the other hand was extremely helpful and did what he said he would do. He deserves a raise and promotion because he knows what customer support means. You don't tell your customers to go take the car somewhere else when it is you who doesn't keep in touch with your customer to begin with. So rude! read more

TL;DR Make sure you have your final price nailed down! Check your finance paperwork that it matches that exact price, because they'll sneak stuff in! Maybe bring a protein bar or something if you're coming in the evening since it might take a while. Overall, the process of buying our truck was OK, but the ~4 hour start to finish time and pricing negotiation could definitely be improved. We set up an appointment online to look at a truck, which led us to Johnnie (internet sales). The dealership itself is huge and well cared for, no complaints there. Johnnie was polite and knowledgeable, had the truck ready, wasn't too pushy, although my wife nearly lost it after having to repeat "we don't care about the payment, we care about the rate". Everything else seemed to go more or less smoothly until Financing, when my wife and I noticed the price shown for the truck was ~$1k off of what we had discussed. Turns out we had a different interpretation of what a price and then an extra number written in sharpie means (we were thinking that was a discount, Johnnie said it was part of the discount already listed on the sheet). Mr. B (sales manager) came in and we worked something out.. but it still felt really misleading. If you're going in, be sure that you and your salesperson agree on a final price and circle it before going into finance! Ken in Finance was fantastic, and he was super friendly and patient through the whole process - hiccup included - even though we all ended up being there to ~9pm. After buying at other dealerships, we were a little surprised at how much of the process was printing out documents and signing them, re-printing, etc. rather than signing everything electronically, which may have contributed to the 4 hours we spent there. Obviously that's not Ken's fault, but hopefully the finance team is looking into doing things electronically. Overall, we're really excited about our truck and the price seemed fair, but out of the ~6 dealership experiences we've had it definitely wasn't the most stress-free. Knocked off a star after a super condescending conversation with Johnnie the other morning. When asked if I had any questions, I mentioned I didn't see a fuel economy gauge with the other gauges. Her response was "center left button of the steering wheel [assuming I can't find the "OK" button] Thats(sic) why we need to go over everything" Maybe don't offer to help if you're going to get irritated about giving advice? Turns out the cluster needed to be reset to defaults for the menu option to come up. read more

Nyle Maxwell Chrysler Dodge Jeep RAM of Austin - Why offer to help if you're going to be condescending? - Car Dealers Near Me - Austin, Texas

I worked with Mike Wilson concerning a warranty repair with the infotainment system. He was attentive to my concern and arranged for a technician to work on my 2023 Pacifica the next afternoon. The software was updated and the issue has not reoccurred. In summary, I received great customer service from Mr. Wilson and would not hesitate to recommend him and Nyle-Maxwell to my friends who may be looking for a new vehicle. Keep up the good work! read more

Absolutely the worst people to ever work for, except for Mike young who has been an amazing help. Was employed for a month and a half with no help, no training, and constantly battling the management. I've been in the business for a long time, and this is the first time I've had my own clients go back to Nissan in temple (which are amazing people through and through) because I know they won't be treated the same way as they should be treated. If you have to shop here, talk to Mike young, do NOT work with anyone else management wise. This company does not care to make their employees successful and does not care about making the best service for their customers. Never in my life have I worked for a company that will throw you to the wolves and tell you to figure it out, just to turn you away because you have questions in regards to helping the customer. I will be contacting everyone I can in regards to the matter, however, I am assuming it will be the same as having a customer, brushed to the side. I have had the pleasure of helping 28 people since employed, and almost everytime was told to tell the client to leave for a number of reason. DO NOT SHOP HERE UNLESS ITS YOUR LAST RESORT. read more

I have reached out multiple times after buying a pile of junk from this dealer and when I post the truth about the business they respond with call us we can help you. I bought a vehicle for tens of thousands of dollars emailed the general manager on my experience and open to make things right. The response I get back and I'm sure everyone can see is please call us we can help you. Lol they have my email my work number home phone will not reach out to me. Why because they don't want to fix there problem. Nile Maxwell will rip you off!!! I'm currently I'm trying to sell the vehicle that I bought for them but the engine light is on and local mechanic can't seem to pinpoint the problem. I don't want someone else to end up with this pile of shit so looks like I'm going to suffer this one out. 5 bucks no one from the dealer calls me after this post. read more

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While their competitors are selling at or below MSRP, they still have dealer add-one of many thousands of dollars. Save some money and don't shop here. read more

Long, sorry, not sorry I bought my 2022 Grand Cherokee from Nyle Maxwell Dodge and Jeep Taylor in July of 2022. Great experience, good team of people, from buying to having my car serviced. I "Loved" my Jeep, (that's right, "Loved") I travel from Elgin to Austin every day for work. September 2023, I was 3 miles from my house and someone pulled out in front of me, while I was going 60mph. Everything happened so fast, once the dust, (and I do mean dust from the air bags), settled, I realized the only scratch I had on me was a small one from the air bag. I was in one piece, sadly my Jeep wasn't, but it saved my life. Fast forward to today I am in my New 2023 Grand Cherokee. I have to give a Big Shout out to Sterling at the Nyle Maxwell Bastrop location, he was a Huge help, I was still shaken up from what happened and he walked me through things to think about. I knew I wanted to go a little larger and he really helped me figure out what I wanted, he knows his stuff. I ended up buying from the Nyle Maxwell Austin location, Please ask for Jay, when I first went over there, I was just coming from work, tired and driving a rental that I didn't feel safe in. I told him what I wanted, what I could afford and he nailed it. Because of the accident, I didn't cause, I had to start OVER again with car payments. With the state of the economy, it's not the best time to finance, things have changed since I purchased in 2022. Things are so TOUGH right now for ALL of US, however Daniel the director of financing, made it so it wasn't so painful. All I can say, is Go to any or all of the Nyle Maxwell locations I went to, I had a Great Experience. read more

Completely different experience from most car dealerships. I want to personally call out Nas for a great experience with a Jeep Gladiator and their sales manager Nick for being courteous, polite, and just plain friendly. I recommend doing business with these folks. read more

Driving into town my check engine light came on. Called several places to have my truck looked at since it is a diesel could find a place that could do it right away as I was only in town for a few days. Called this dealership and they were able to get me in the next day. When I got there I was helped by Justin. He had some bad news. My turbo went out and possibly the actuators. This could be as much as $6500. Seeing the utter shock on my face Justin calmly said that's worse case and he would check it all out and would have mechanic check the actuators. He called me back and informed me that the actuators were fine and since they had the turbo in stock he got it up and running that same day. He also allowed me to use a coupon and informed me the price dropped a few hundred dollars on it. Was very thankful they got me in and out like they did. Justin was honest and a straight shooter. read more

Over the years I have bought 17 Ram pickups from Nyle Maxwell. We have experienced very few problems. With each truck I purchased the lifetime service contract. My problems were taken care of promptly and completely. Best vehicle buying experience ever!!! read more

Thank you very much to the best manager Sahil Kumar for the fast, high-quality assistance in choosing a car. I have had experience with other auto dealers before but Sahil Kumar is by far the best. Now I will recommend to my friends and relatives exclusively this dealership and specifically Sahil Kumar. read more

****UPDATE AUGUST 27 2021**** This company and all the ones who reached out to, still have not reinstated my LIFETIME warranty. They figure if I don't call them every month they can just ignore us, we'll I'll just keep telling everyone I know NOT TO DO BUSINESS WITH THEM (No Service, Purchases, Parts, Body shop, NADA) read more

I took my vehicle in to have a very specific issue with the taillight looked at, only to determine if it was covered under warranty. I explained the issue to the service desk I dropped it off with, and explained "I just need to know if the repair is under warranty." They said cool, they call me 3 days later, and tell me that not only is it not under warranty, but it's also a $1200 (found the part online for $40). I can't do this rn, so I come to pick it up, pay the $210 diagnostic fee that covered the time it took the mechanic to find the issue I had already described. Frustrated, but glad to have had my car. Driving home the tire goes flat, It was a bummer but nothing to get super worried about. I stopped at a gas station to fill with air, but there is a 3 finger wide gash that couldn't have possibly happened in the road without running into something that would've stopped me from driving. I call the dealership and tell them what's going on and explain this had to have happened there. They told me to tow the jeep to Nyle Maxwell and we would figure it out. By figure it out they meant they would claim no responsibility, they wouldn't check their cameras, they wouldn't speak to their service crew, they would simply just gaslight you into believing they couldn't have done anything wrong. The more they double down, the more I believe a service tech ran a forklift into my car or something. Both the GM and the service desk agent I spoke to when towing the car back, tried to give me an assessment and shirk responsibility without even looking at the tire in the first place. George my service desk agent tried to tell me that only charging $300 for the new tire was "excellent customer service," and doesn't seem to understand why I'm upset. Avoid this place like the plague. You can get work done anywhere else, and be treated better, for cheaper. read more

I would most definitely recommend!!!! Everyone is super helpful and nice!!! Mike, Mo and Tania were a great team!!!! We walked out of the doors with a brand new wagoneer with smiles on our faces and no hassle!!!! read more

Yesterday, Chrysler/Jeep Customer Service called Maxwell scheduling (with me on the line) and the lady in scheduling said she would call me back. Again, never did. I have left multiple messages for the GM & Maxwell customer service and neither has contacted me. I presume the attitude at Maxwell is: We have enough customers, so we don't need to deal with dissatisfied customers. Astonishing how bad someone's customer service can be. read more

Customer service: friendly but feel like any dealership they treat you differently if u buy from there and also if ur knowledgeable on your vehicle they won't try to sell u everything u don't need Saturday's super busy and unless you can leave ur vehicle all day then just go for oil change Inside: lots of seating and very clean Price: depending on what your getting I go for my oil changes and wouldn't go to anywhere else Courtesy vehicle: Available and every drive I've encountered has been kind I only have had two main problems with This dealership but WAAAYYYY better then Georgetown read more

My mother came in to buy a beautiful charger that she was in love with. It was everything she wanted and was ready to sign and buy. I came with her so I could make sure everything was straight and fair because I used to be in the business and understand that it is just that. A business trying to make as much money as possible. Our car salesman was very nice and personable. The new car manager came out and was blunt but honest(maybe), and I could appreciate that. However the way he started talking when I asked if there was anything he could do, throw in some mats or tint, made my mother feel uncomfortable as he was become rude and belligerent. She then asked to only deal with the salesman. He did not like that and decided he was going to kick us out because he didn't like OUR attitude. I had to go apologize for his arrogance and mood so my mother could walk out with the car she liked! I then came back after apologizing to find my mother and sister in tears wanting nothing to do with this dealership. However she wanted this car and this car In particular so we decided to go ahead with it. WITH the only condition we not even see the new car managers face during the transaction. To summarize Horrible service, bullying tactics and making family cry. read more