Have to Say that the sales part went great.. Tony was the best and took his time with us answering the questions and even going to the other lot to get the color truck I preferred. That's where the pleasant buying experience ended. 4 hours to close the paperwork, I was preapproved with a bank check in hand so no need to finance anything, finally get in the room, the WRONG paperwork is in my file, so now wait while they hunt down the correct paperwork. 2 working days after the sale, comes the call, we need this paperwork, and we need copies of this type of paperwork. and yes 3 weeks later, another email asking for another DMV document to transfer my plates but no form attached. I can not say they are Veteran friendly at all, they had no clue how to transfer MY disabled veteran plates, nor did they know to remove MY plates and make a copy of them. fill it out scan it and email back.. sorry we need the hard copy... they expect me to drive to them because it appears no one knows what paper work you need filled out when purchasing a truck. Accessories - purchased nurf steps for the truck, I thought would be high quality to match the price.. Truck was sent out to a shop to have the low end steps installed, when you step n the nurf bars they actually bend down. Unless you are prepared to continue doing paperwork weeks after the sale, I would suggest purchase elsewhere. we are currently looking to replace our Jeep, but not with Nyle Maxwell read more

Great service! Knowledgable staff! Highly recommend them and will purchase future vehicles from Nyle Maxwell! I'm so happy j decided to drive out of my daily route. read more

My first time purchasing a car and I loved how readily available everyone was to answer any question. Awesome customer service and friendly environment. Jose Reyna was so helpful and knowledgeable. Made the whole buying process go so smoothly and I definitely recommend anyone interested in buying a vehicle to contact him! read more

Horrible service. They will not honor their warranties and the staff wil make up lies abt automobile miss functions. If you want a brand new dodge do not get it from here. They held my vehicle for 7 days because of a factory recall that only called for a new fuse, 7days!!! I needed my truck and I had to suggest to the service manager to take it off another truck to get me going. After 7 days!! No car rental either and it was a factory recall. read more

Worst place ever this is my second time dropping off my truck here they wer supposedly goin to do a basic oil change I dropped it off yesterday I've callled five times and was assured yesterday it would be done in the morning it is now end of day next day no return call no way of getting my vehicle I would say this is the worst I've been treated ther but it's not the last time I dropped off they put over 500 miles on my truck to figure out the alternator was bad which I already told them what was wrong to begin with and they put a huge dent in the truck and said it was like that until I informed them it's brand new why these people are such I joke I have no clue u look at the dealership they appear top notch but clearly management is not doin ther job I really hope the owner wakes up and fixes his staff cause this is a joke read more

Poor experience trying to buy used car. The car I was interested in had the mileage wrong on the internet (when I took for test drive was a full 50% higher than shown). Was unable to get a CARFAX. Also cars that are not available listed on their website. Not sure what is going on - bait and switch? just "errors"? website not updated in a timely way? anyway waste of time..... read more

This review is for the used car lot. I went there on a Friday with the intention of buying a car I had seen online. I took it for a test drive and the salesman went with me and my husband. He didn't say anything the whole time we test drove the car. No specifications, no description of the car, nothing. We get back to the dealership and ask him about the price and he says 5000 more than the price we saw online. I told him about the price I saw online and he said, oh okay well then that's the price. I asked him if they would take any less for it and he said no. I said ok and decided to leave. He didn't offer to show us other cars or anything. He could have had a sale that day. Horrible customer service. I will not be back. read more

Do not take your vehicle for service at this facility! We took our Jeep in for a parasitic battery. Ashley continuously informed us that we would owe this amount and then another even if they could not diagnose the problem. ALL she wanted to speak to us about was charges. They said it would take 24-48 hours. We received NO call in the first 48 hours. We then had to call them to check on the progress...what happened to customer service? When we spoke to Ashley, she informed us once again of the fees we owed even they had ZERO idea what caused the battery to drain. And the amount owed tripled by the way! We left the Jeep another day for NO reason. We got no diagnosis. Long story short... We took the Jeep to another garage and they diagnosed the problem within 4 hours. We had the issue fixed and have had no further problems with the battery! I waited a couple weeks for this review to be sure the second garage diagnosis worked...and it did! This service center is useless and Ashley's customer service does not exist! Do not waste your time or money here! read more

They are very deceiving and over priced. Do NOT trust the pictures they put on line as they do not show you the damage or bad condition of the vehicles. Then you waste your time and gas and the vehicle is nothing like represented. Stay away ... WARNING read more

Service department Terrible. not a straight answer on loaner cars even with extended warranty which was $1500 . My check engine light came on my brand new Jeep Cherokee when I drove it off the lot. Coil pak mis fire on cylinder number 5 or something similar according to the top gun service folks. I hope I can get it fixed because now I need my state sticker. They told me I would need to leave my vehicle for 4 to 5 days or longer, no guarantee on how long it would take. I had one service person that said I should feel free to bring it some where else for service if I did not want to have it serviced at Nyle Maxell where I bought it. what an A hole. I really dread having to go back again to try and get this fixed, the service depart is TERRIBLE mr Maxell you should be ashamed of yourself, your dealership is terrible and you are screwing people over left and right how do you sleep at night ? read more

The attitude of the sales-woman who tried to force a car on me is extremely upsetting. I came in looking for a specific Jeep, however she informed me that it was out as a loner vehicle, but she could have it back in a week. I asked her if it had power windows (who wants windows that you have to mannually roll up in Texas??!!), and she replied that it did not have them. I told her I am not interested at all if it does not have power windows. She insisted and tried to sell me on the "pretty wheels" it had. Thanks but no thanks, I think the power windows are more important than pretty wheels. So we moved on to looking for other options. I informed her that I did not want a silver car, and she said she would go speak to her manager and see what they could come up with. 10 minutes later, she came back telling me that she could have a SILVER Jeep in for me the next day. Really lady? We ended up leaving upset, and without a car. I will forever take my business elsewhere. read more

The service department is a joke. There is no clear communication from anyone that works there. I spent two hours trying to determine when my car would be ready after getting it's first oil change. The car had been there for 6 hours and still was not ready. I had used the shuttle service and was told my car would be ready at 4, but that the last shuttle runs at 3. This place has worn me out. The lack of customer service is amazing. Good thing there are other dealerships in Austin. This one is a dud. I will not be taking my car there again. read more

Horrible people at this dealership. I negotiated a fair deal for my wife. Got everything agreed on and all she had to do was sign the paperwork. At the time we had a 1 month old so she stayed home while I negotiated and then once it was done she went up to pick it up and sign the paperwork. They changed the price of the deal and charged her several thousand more for the vehicle. Which was so crooked. Then she got the vehicle and it didn't have floor mats. I would never do business with this dealership. To many other good dealers out there. read more

I will start with the positive. The people at the service center are very nice. Here is where my negative review comes from. I have a 2008 Jeep Compass, which I love and which was having some issues that I thought were probably transmission related. I took my car to the service center here and told them what was wrong and that I was pretty sure it was transmission related. They looked at it for a couple hours and came out and told me that it was not transmission, but I needed a new catalytic converter and I was looking at about $700-$800 for parts and labor. I decided to think on it and do some research. I researched the issue I was having and took it to a few other mechanics and no one else could find anything wrong with the catalytic converter, but they all thought it was transmission related and that changing the transmission fluid should fix it. So I took my car back to this service center and told them what I had found, and that I would like to change the transmission fluid and I said that since my car has a lifetime power train warranty on it, I would prefer to have any transmission related work done with a dealership so if I ever did need to have work done under the warranty I would be less likely to be denied under the terms of the warranty. This is what they said: "If the catalytic converter has been fixed we'll be happy to look and see what else might be going on, but your car was running an error code for the catalytic converter so we need to fix that first". And they wanted to charge me again to run any other diagnostics on my car. So, I took it to the Mac Haik Jeep dealership in Georgetown where they were happy to charge me nothing to look at my car, told me there were no catalytic converter error codes that they found, and happily took my money to change the transmission fluid. My car is running great now, like a new car, and I kept the $700-$800 Nyle Maxwell would have liked to charge me to fix something that was not wrong. The drive to Georgetown was a little longer, but absolutely worth it to me and I will pick that dealership over this one for all future maintenance, service, and, when the time comes, new jeep sales. read more

I took my 2013 Jeep into Nyle Maxwell because the seat heaters weren't working. I was foolish enough to have purchased the bumper to bumper lifetime warranty. After having it for 3 days they advised me that I would have to pay an additional $120 per hour because I had put an aftermarket radio in the vehicle and they would have to remove it. The radio was installed using a wiring harness and there was absolutely no difference in unplugging the aftermarket from the factory radio but they wouldn't listen. They just wanted the money. I contacted Fiat Chrysler and advised them of this and they were no help whatsoever. I ended up cancelling my lifetime warranty and they didn't even care. I will never purchase another new Fiat Chrysler vehicle again and will definitely steer everyone away from all of Nyle Maxwell's dealerships. read more

My daughter bought her first car from this dealership a few months back and they took complete advantage of her. After being told to lie on her loan papers, she was sold a car that has some very serious steering problems that they assured her they would fix. The first time she took the car back they removed an amp that was in the car when it was sold to her telling her that it shouldn't have been in there and then refused to give it back to her stating they couldn't find it. Since that time she has taken the car back to the dealership multiple times so they could fix the problem and each time they took the car stating that they would fix it only to leave it sitting for weeks at a time and giving it back to her with nothing done. They continue to give her the run around every time she has taken the car up there and have sent her to other dealerships to get the problem fixed telling her it was a recall issue. She has gone to the other dealerships only to be told that there was no recall on her particular problem. this is only a small portion of what she has been through with this dealership. This dealership is what gives dealerships a bad name, My advice is to steer clear! Now it looks like we will have to hire an attorney to get this resolved. read more

Do not buy a car here. Their "Forever Warranty" doesn't cover anything, so they sell you vehicles with substandard parts installed and three months later you are in their service center. Only they charge you $100 to look under the hood and tell you that the problem is something that is not covered under the warrenty. And the "warranty" is null and void if you have the oil changed anywhere else. So they charge you through the nose for an oil change. read more

Let me start by saying we love the new 2015 Durango we purchased from them and would purchase the same again, but most likely will be from a different dealer. The service we repeatedly experienced was sub par. We were misled on a few items through out the sales process (again, we would make the same purchase again), but were promised some things that did not happen. When bringing our issues up, it was always the same... Apologize, advising us that its not their normal way of doing business and and then say they would pass it off to another department. Never received a call back. Please feel free to msg me for specifics regarding our issues. read more

Made the mistake of using my City discount service, which got me quotes from all local Dodge dealers including these guys. I ended up buying at Covert. All of the other dealers respected my privacy. These jerks called constantly - EVEN AFTER I TOLD THEM I HAD ALREADY PURCHASED A VEHICLE ELSEWHERE!!!!! Early, late, weekends - they do not care. Pathetic and desperate! read more

I drove 2 hours to go to this dealership which seemed to have a great deal on a nice Jeep Compass. The salesman, who managed my purchase - good price with a great interest rate at 1.9% using their financing - was alright. Everything was going fine, as we waited...and waited...and waited for 2 hours for the finance guy to confirm. Wow. They couldn't give me the interest rate, instead I got almost 10% - on a NEW car!! Who gets that honestly?! A cousin came from overseas, no credit. And got 6%. 10%?! Not only that, if I wanted a better rate, I'd have to give up the rebate and get this, mind blowing 7%! If I add a co signer with EXCELLENT credit, maybe 6%! Not only was I going to be paying over the original asking price, but another couple grand on top because of this insane interest! After the driving, making a deal, and waiting - nothing. What's even worst is no one called me back - which I don't mind not happening because it wouldn't have changed my mind - but it proves they cared less about me. read more

I contacted Chrysler regarding their coupon policy and they said the service director of the dealership is trying to reach me. To this date, I still have not received a call. read more

Horrible experience they rushed me in my negotiations and took advantage of my gender and age to gouge me on the price. The week after I purchased the vehicle I started having transmission issues, which by the way was a major concern of mine after doing research on the make and model and was assured multiple times that the vehicle had been checked out multiple times and was in great condition with zero transmission concerns, I had it in the shop twice within the week, all they did was plug in their iPad and tell me there were no warning lights so nothing is wrong. How about you pretend it's back before we had technology to do everything for us and be a real mechanic for a moment. I explained to them the jolts and stuttering I was experiencing while driving the vehicle and even drove the service manager around only to have him tell me he felt it as well and that's just how these vehicles drive. When I told him of how starting off from a dead stop at a light the car got up to 5 miles an hour and then wouldn't go any further even when pressing the gas peddle all the way down, they blew it off and said nothing was wrong because the iPad didn't show any errors. Flash to when my temp plates are expiring today and I call to find out what the hold up is, to find out they've had them and never bothered to inform me of this. I would not recommend anyone I care about to this dealership. Worst car buying experience of my life. read more

My Jeep engine light came on. Took it to the service center. Stood in the lobby way too long 5 feet away from some lady who worked there complaining about a printer yelling to another worker instead of asking us if we needed help. Finally a guy named Joe Lattanzio sitting at his desk says "can I help you?" Not even standing up to greet us I shouldn't say "Hi how are you?"first. Anyway he goes out and connects the code tool and I stand there beside him. He covers up the code so that I can't see it and tells me it says"DTC definition" and says it's probably a main sensor costing about $300-$500. I leave and call another service center for another opinion. They tell me that code means nothing. I take it to Auto Zone they read codes for FREE. they simply say "your oil needs changing". NOW TELL ME WHY A LOAF AT A DEALERSHIP GIVES ME A BOGUS CODE AND ITS GOING TO BE $300-$500????? I emailed the service manager Eric Tippett about this. Apparently Eric could care less. Never got a response. AND THEY WONDER WHY PEOPLE DONT TAKE THEIR CARS TO DEALERSHIP SERVICE DEPARTMENTS!!!! PLEASE GO OUT OF BUSINESS NYLE MAXWELL. read more

Great place-great deal-sales person. Go see Russell Campbell. This guy is great and will make this a non stressful experience.

We were just wasted several hours at this dealership but left confused of the price they offered and if their people know what they are doing. They have big inventory and the sales rep was nice but he was not knowledgeable of jeep packages they offered or deals the dealership.offer ( He told us that no deals going on for jeep, though their commercial said there were). The manager came and checked on us at the end and sounded trying to help, but then left after a few mins leaving us with the hopeless sales person again. Sorry but I'm not impressed at all of the knowledge and service there. read more

We found a car online that we were definitely interested and called about it on a Friday initially. We were told it was still available and made plans to go look at it Saturday. I called again on Saturday and was told it was available still, so we hopped in the car to go look at it. We are in San Antonio and they are in Austin, so it was going to take us 1.5 hours to get up there. Before we even made it out of San Antonio, I get a text from the sales guy telling me that its been sold that morning. Bummed, we stopped for lunch, but before we even got out of the car again, I get a phone call this time telling me he made a mistake and the car wasn't sold after all. So we hopped back into the car and started down the road. It wasn't until we were 10 minutes out, we get a text telling us that someone got approved for financing on the car we were coming to look at. Now I get it, they can't hold the car.. HOWEVER.. We were told during our visit that these people have been negotiating on the car for 2 days and were in the process of making the deal happen with their bank. Also during our visit, we were told that if the car deal falls through we'd be able to make a deal on it. Fine. But after receiving an email with a credit app, I emailed the sales rep back to say thank you for the help and to let me know if we are a go and never received a response back. All in all, I am really pissed that they led us to believe that it was still available.. Let us drive 1.5 hours to go see it (and they knew we were coming from SA), when they KNEW that someone was in the process of buying the vehicle and then on top of all they cant even email me back and say thank you for your interest, the vehicle was purchased.. let me know if I can do anything else from you. It just was a terrible experience. My tip for them.. A little bit of honesty and customer service can go a long way. read more

Extremely disappointed in the lack of communication and customer service in the Service Department at this Maxwell location. I didn't receive any updates until five days after my brand new vehicle that I bought less than two months ago was brought in to them for a second time in less than three weeks and this update only came after I left multiple voicemails on the fourth day regarding the status of the unknown issue. After much head-scratching, they finally found and resolved the issue in less than a day's time. When I went in to return the loaner car and get my car back after leaving it there for over a week, I was left waiting in the lobby for my vehicle for half an hour because they neglected to let me know that my vehicle was ready. I thought that would have been the end of this story about not-so-awesome service, but I realized that when they tested my vehicle to find an issue (putting over 150 miles on it that wasn't completely necessary) they also only filled my tank halfway when I brought it in just after I filled my entire tank (gas is not cheap). I also wished they had done a better job cleaning up after they worked on it because there was trash and a greasy smell left inside my once new-smelling vehicle which I have had less than two months. I will not be bringing my vehicle back. read more

Bad business. We went in there and bought a van that overheated in less than 12 hours, so we took it back and they said they would fix it. They had it for said they could not get it to repeat itself, so we took it back home and it overheated again. We took it back and they said the same thing. After 3 times of taking it back we decided that we just wanted out from under it, because we could not trust the vehicle. Mike the GM from that store Promised us he would find us a vehicle and keep the payments the same and what not. Well Mike lied to us and we had three months of hell. Mike told us if we did not take his new deal that he was going to call our finance company and tell them to reposess the van that we turned in. This was the worse experience I have ever had to deal with. Bad Business! Buyers Beware. read more

Good sales department. Horrible service department. If your sale is based on service avoid these guys. I have tried these guys to fix my backup camara for months and they never call back. read more

I couldn't believe how great of an experience I had, seriously. Tony was so knowledgeable about everything and Mike in finance was brilliant. Even the director of finance was humble and kind. Thank you for giving me such a great first time car buying experience. Y'all rock! read more

I had a terrible experience here. When I had trouble with the car I had recently bought from them, I called up the salesman who assisted me and he was defensive, rude, and made no attempt to help. Do yourself a favor and go elsewhere to buy a car. read more

Their service department is absolutely the worst place to bring your business to. They damaged my car and denied the fact. The service manager is covering for incompetent personnel. read more

One star because that's my only choice. I would actually give them ZERO!! BUT, I would give GLENDA my sales associate FIVE STARS!!! Super sweet!! The sales manager JT was clueless!!! The truck that I was looking at Ram 1500 Laramie Longhorn with Internet price...$49,253. (With dealer discounts and incentives). There numbers were $53,000. He gave us the run around about the incentives not being available on that truck. I called the Ram incentive phone number and gave them the VIN so that I could verify with them what is actually offered for that particular truck. They were in fact available on that truck! I was approved for the financing (which was no surprise since I have great credit). The finance manager was clueless as well!! He was throwing out numbers (sales price that was way off) told me over the phone two companies that I was approved for financing with. When I came into the dealership he tells me he doesn't know who the financing company is. He says and I quote "it could be finance company A, B, or C I don't know. I have to put a complete financing deal together before I can get with lenders to see what they can offer." I say, but you already ran my credit 4 times...without the final correct deal. He was speechless. He kept saying that the dealership was loosing $2000 dollars on this truck and that they were not going to budge on the $53000. At that moment.....I walked out. They are running a bait and switch operation...shame on them. I will be following up with the State Attorney General, better business bureau, and writing reviews with dealerrater.com, cardealercheck.com, cars.com, and edmunds.com. read more

I worked with Brent Gorski and things couldn't have gone smoother. I purchased the vehicle I wanted at a fair price and they gave me a fair price on my trade-in. There was no pressure and we had the deal done in a little over an hour. Even the trip to the finance department, which usually takes forever, was quick thanks to Daniel. In the door to driving home in my new Ram took a little over 3 hours. Compared to other dealers, this was lightning fast. I hope the service dept. is as good as the sales dept. Thanks also to Brent for finding a lost item that was in my trade-in. read more

The service department was very helpful, they communicated well and I had my car back the next day. Will defiantly use them again

Unfortunately there is not a negative star option. We have traveled half way across the United States to purchase high dollar trucks before and never have we been subjected to the incompetence, unprofessionalism, and pure lack of respect that we encountered at this dealership. After much negotiation via email, they must not believe in using the telephone, we arrived at a deal. After spending 10+ hours removing hitch! lights! and company logos, We proceeded to drive 1 1/2 hours to take delivery of the truck. When we arrived we were brought to the vehicle which was exceptionally dirty and had not been detailed as promised. Prior to our arrival the general manager, Mike Wilson, had stated he was taking over the deal and would make sure everything was done properly. Obviously he never looked at the vehicle as the detail work was not done. We then left the dealership for approximately an hour and a half to go have dinner while they did the detail work. Once we returned to the dealership we were able to inspect the vehicle and then found scratches on the tire rims (2) and on the front bumper in the paint. This is a brand new 2014 Dodge 3500 very expensive truck. We were then told that the dealership would not repair the Defects in this brand-new vehicle as we were getting too good of a deal. We then walked back outside to look at the truck again when the new car sales manager, Chris Meadows, came out to greet us. He is the only individual at the dealership that showed professionalism. Chris then assured us that he would put in writing that these defects would be repaired. We proceeded to go back inside to sign the paperwork. It was at this point that the general manager told us that he would not sell us the vehicle. I will be going to a reputable dealership tomorrow to purchase a truck. I do however feel it necessary to let everyone know what kind of business miles Maxwell is doing. Buyer beware! read more

First let me mention I bought my car in 2011 but I have been coming to this dealer even before that. The sales guys are awesome I purchased my car from Warren and he's extremely friendly. BUT as far as the service department goes that's a whole different story. I had small issues in the past but never brought them up such as your oil change will take 30 minutes and it takes at least 2 hours every time. There was a factory recall on my car I took a day off to take it in. I was quoted 3 hours so I asked to get an oil change as well I specifically specified full synthetic which is all I have ever put in my car. It ended up taking 8 hours it felt like the longest day in my life I heard it's almost done at least 10 times then when I get my car they put regular oil in it. The service guy Allen said he told the techs but "they just dropped the ball" It was already late and I was so exhausted and frustrated I just decided to come home. The next day I get an email from Marvin the service manager asking for a survey. I contacted him with my experience and I never got a reply... what's the point of asking for feedback if you are not going to use it? I email again and finally get a reply. I was expecting some shred of effort to try to keep me as a customer since I've been going for so long and actually was planning on buying another car there but all I got was "give us another try". I seriously have never dealt with a manager who did not try at all to make my situation better. I would always go here even though it is more expensive than any other oil change facility and they take longer than anywhere else but after this lack luster effort by Marvin and his service staff I will not. DO YOURSELF A FAVOR DO NOT USE THE SERVICE DEPARTMENT HERE!!!! read more

We bought our car their last November and had a great experience. Then the first oil change came due. Today, I went to Maxwell intending to have them perform the service but they asked for $60! I used to buy this same service from Bob Moore Chrysler, Dodge, Jeep Ram of Tulsa for $32 until we moved to Austin in 2013. . read more

Let's be honest, the car buying experience is uninspiring at best. My experience at Nyle Maxwell at the beginning was pleasant, engaging and surprisingly enjoyable. The salesperson was knowledgable, engaging and completely up front with pricing. On my first visit we settled on a vehicle, options and price ... but I was not yet ready to commit. Exchanged a few emails that detailed trade-in, vehicle price and total amount to be financed. Then I left town for the Thanksgiving holidays. After which I exchanged text with the salesman asking if there was anything else we they could do with the vehicle price. He texted back " I got you an additional $500.00 off" ... to which I replied that I would be back in Austin the following day to pick up the car and close the deal. Of course I received a confirmation text from the salesman. Next morning I receive a call that the vehicle had been sold, BUT they would honor the negotiated price on a similar vehicle (color/options) brought in from another dealership. At the dealership, salesman and I settle on a vehicle to be shipped to the dealership in 3-5 days. He writes up the deal, I initial on the price etc. Sales Manager enters later and completely hangs the salesman out to dry. "We CAN'T HONOR this price because we are losing too much money" and says "I'm sorry, there's nothing we can do for you, regardless of all the previous conversations with the salesman. Thank you Robert Walker for being amicable, yet at the same time self-righteous and pompous while addressing me. It likely took you years of practicing arrogance and self-righteousness in the mirror to attain your current position. In my spare time, I'm an engineering manager for a fortune 500 company and also a military veteran. My word has always been my bond. Perhaps at minimum, a characteristic the leadership at Nyle Maxwell should review. read more

I bought a car from them under some tight circumstances. The sales guy was great. Walked me through the process and got me the best deal. Greatly appreciated. Ask for Brent Gorski. Fast forward three months. My car has indications of rust all over the body in the paint. After speaking with the service department, they sent me to their collision center. After a couple people saw my car, the manager of the collision center said the entire car needed to be repainted. Apparently when transporting the vehicle, at times get covered with rail dust and causes the corrosion. The manager said he would put me in touch with the Chrysler rep and he would make everything painless. The following day, I get a call from Eric T, the service manager from Nyle Maxwell. One of the biggest pieces of sh*t I have had the pleasure of meeting. Before even asking me where the problem area was, he asked me to walk outside with him. He pointed to an area on the hood where he had cleaned with wax. Said look, it just needs a good cleaning. I should mention, the car was a little dirty from the previous trip to Dallas. After telling him the car was dirty, he said why did I purchase the car in that condition. I asked how they could sell me a car like that. His response, we aren't trained to look for paint inconsistencies and sometimes just miss things. If a professional can't spot these errors how do you expect a first time car buyer to do so? Then he proceeded to tell me, it has too many miles for three months. Perfect logic, I should just leave it in my garage where it would not gain any miles being parked. He said it probably picked up something from me driving so much and why I didn't bring it in sooner. Excuse me, not everyone has the luxury of working at the dealership. He said the only thing I could do was clean the car myself. They no longer have the responsibility to clean my car and will not clean my car. He also said their detailing team was a joke and it would be a waste of time for me. Not like the two times to the dealership and one to the collision center. The last question I asked was would the wax take the blemishes off the window and window trim. His professional opinion, probably. What a professional! Top notch service. Inspect the vehicle before you buy here. If not, you'll get tons of reasons why it's your fault. read more