My Daughter had a flat tire and was in a tight spot, We had an extra tire but not an extra rim…read more Even though they were busy, Brian offered to switch the blown tire and replace it. Free of charge! I'm not saying he would do that for everyone but he definitely offered to help my daughter out in a time of need! My extreme thanks to him and his character is off the charts! Thank you Sincerely Dennis Morgan

Service was done well, but very slow. I waited much longer and likely paid more than I should've…read morefor a brake job. Shop also failed to waive inspection fee until I went back and asked them to refund me the $80 which wasn't supposed to be included in the first place. Definitely sketched out about going again. Please check your invoice when your service is done.

Nick was available on a Sunday afternoon and he met me right at the rest area where my car broke…read moredown, saving me from having to call in a tow. He found the issue, went and got the parts, and came back to install them right at the rest stop. He was a life saver!

Great experience. Kept in touch upon his availability. Was able to fix it and I'm one very happy…read morecustomer!!!!! Will recommend in f future!!!!

TLDR: 1-VERY POOR COMMUNICATION-while total price reasonable…read morethey totally incorrectly quoted price 2-HAD CAR WAY TOO LONG FOR A 1 HOUR SERVICE-3 days 3-DID NOT DO INITIAL SERVICE REQUESTED-did rear instead of front differential 4-Overfilled fluid-required service at other shop 5-Front desk person not helpful, manager condescending even though I have plenty of mechanic experience Called to have front (and if necessary rear) differential fluid change on kid's AWD car due to front axle binding while making turns. We were quoted $160 for this service by phone and text. LJ at front desk accepted car, we did not hear from them for more than 24 hours. Daughter received text stating cost would be $250 including a "diagnosis fee", and she declined to sign (I had diagnosed the problem). On phone they then said they only changed REAR differential fluid (NOT what we asked for or were quoted) and front problem persisted-we were polite during this time. We were then quoted additional $200 for front diff service. We went to store, LJ was at computer and said "It will be a minute" while we waited.... After 2 minutes he finally looked up and engaged with my daughter, then went to get manager. Manager mostly pleasant but only addressed me (owner daughter standing right there) and was condescending when I asked specifics regarding the work to be done stating "you let me handle the mechanics of the car". They finally did the front diff/transmission fluid change at a "discount" of $150 after having car for 3 days! Checked and they overfilled fluid by at least 1 quart. Had front diff serviced again at another shop.

I went to this place as my brakes were squeaking a bit. Turns out there's nothing wrong. Most other…read moreplaces would have needlessly replaced or pretend to replace the pads. There are still honest people and I will come back here for service.

Our experiences at Auto Surgeon have always been top notch. Accurate diagnostics, quick and…read morecomplete repair. Never trying to upsell on repairs that aren't required and taking the time to fully explain and document each and every charge and detail. On our latest service I was pretty sure what we needed and of course I had looked online for what repairs should cost. Auto Surgeon was very much in range but because the communication and service (especially getting it done on time!) are so good, there was no reason in my opinion to try to track down a "cheaper" option, because I've found you tend to get what you pay for if you go for the lowball instead of the solidly fair and fast option you get at Auto Surgeon.

I stopped in very pressed for time, and Ayden got my truck in very quickly to check the brakes…read more The torx head rotor bolt had come loose causing a grinding when stepping on the brakes. He snugged it up and had me on my way lickety split! To top it off he said, "we don't charge for inspections". I was blown away. Kim was as nice as could be too. Auto Surgeon will get my business in the future and be recommended to others. Yay, Team Auto Surgeon. THANK YOU! Barefield28

Worst place in Jackson! They do not know what they are doing! Technicians are very ignorant and…read moremust YouTube videos on how to work on vehicles! Do not recommend!

What an Amazing team! One of my FAVORITE things is their pick up and drop off service they offer…read more It started from a phone call, I believe I spoke to Jake . His customer service made me feel comfortable to bring in my vehicle for some work done. As I was sitting there, waiting for my car to be worked on. I was able to witness how they conducted themselves from the customer service over the phone to even interacting with other parts delivery personnel and each other. I share this to say that I felt like I meet a genuine, honest, hard working group of guys. D, I already referred your team that same day. Thank you again. I DONT WANT TO SEE YOU, BUT IF I HAVE TO SEE SOMEONE THEN I WOULD DEFIANTLY PICK VISION TIRE AND AUTO *****

Great service! Took care of my problem quickly and efficiently. This is a trust where the Service…read moredealer.

What a horrible dealership. Spoke to "Greg" who apparently is the new car manager.. Was quoted one…read moreprice, then when we arrived at the dealership was told an entirely different amount. He found the paper he had written the numbers down on and said "I have no idea how I came to that number.. I guess I'm unorganized". What a terrible experience. No chance I'd ever purchase a car/truck from this place. What a waste of gas driving to the middle of nowhere. I'll stick with the local Fox dealerships.

I found Ryan's Auto Care on Yelp and decided to give them a try. I'm usually cynical about auto…read morerepair places but was very pleased with the service I received. I mentioned a few issues I had in addition to the main problem - wipers quit working. They looked my car over and found the problems, providing me with details and what could be fixed now and what could wait. They provided me details, cost, etc. and kept me apprised of progress. Additionally, they provided me a loaner car. This was a godsend as I was going to daily radiation therapy for cancer. I was so pleased with their care, I also asked them to give me an oil change as I knew it would be needed soon. I feel the cost of the work was very fair and will have the continue with the other things we found and put on hold. Great business!

Two great experiences. Fair pricing, keep you updated on status with texts and phone calls. If…read moreyou are looking for a shop to fix your students car I highly recommend Ryan's Auto Care!

I requested roadside service through AAA. My APPOINTMENT window was from 4pm-6pm.... The wrecker…read morecalled at 3:45 and said he would be there in 15 minutes. I told him i was on my way. I left work and arrived at 4:10pm and waited another 10 minutes. No tow truck. I tried to call there was no the number back. No answer. Way to pile on an already frustrating situation. I called AAA at 4:19 the said i had to wait 2hrs before anyone could come back. I had to leave work to get there to my already broke down car. Then wait in the cold in the dark in November in Michigan. Their customer service is awful. Save your money. Frequent an establishment that has integrity or at least cares that a person whose car is already broke down might need 10 minutes...

I called AAA to help tow my EV which had no remaining battery power, and Ed from Lansing Towing…read morecame within an hour--which is the fastest response I've ever received from AAA. Ed was incredibly helpful, knowledgeable, friendly, and went above and beyond to make sure that my car was safely towed to a charger. The internal battery also went out, and Ed knew exactly how to jump start my car to ensure I could get a proper charge. I'm very grateful Ed was able to help me today believe he represents Lansing Towing incredibly well :)