Very timely and very professional. Shannon explained everything he was doing and let me see the camera before and after the blockage was removed. Considering how quickly they came to the rescue, it was an incredibly reasonable price for exceptional service. THANK YOU for your informational help - I loved learning more about how the pipes work and how to better care for them. Highly recommend. read more

First off, in all fairness to Shannon, I had him do a job for me. I'd never used his service any other time. Shannon was okay with me the time he came by. He was informative, and knew his stuff. But today, this morning, when I called. a gentleman answered the phone. He came across as off putting, telling me to call back around ten, "You might catch up with him". When I asked him if I could set up an appointment. He just hung up on me. So, I won't be calling them again. read more

My experience echoes the overall reviews here. Shannon, the owner, is a dangerous Jekyll and Hyde. Maybe he has good skills and you'll be lucky to get competent service, but in my case he came after hours only after I was required to give my credit card number on the phone to guarantee a $500 payment. He arrived 30 minutes later than promised. Before attempting to troubleshoot my stuck valve, he stated it would be an additional $500 (therefore $1000) just to determine the cause. Then on top of that he said there would be the usual parts & labor. This is the opposite of what I was told on the phone. I was told the $500 was for after-hours emergency labor. He started screaming that he's an expert and a pro and deserves to be paid accordingly. I declined to let him proceed and he left in a huff while cursing at me. About 30 minutes later he called on the phone threatening me and spewing political filth. Right away I called the police. They came to my house and wrote a report about the threats and unhinged behavior to have it in their files. Next I called my credit card company and they suggested immediately blocking that card and having a replacement sent with a new number. Finally I called a bigger plumbing company with good ratings. They quoted me a flat $399 rate for after hours service which included labor; any parts would be additional. No credit card number required while booking the service call. They came within an hour and unstuck the valve in less than five minutes. Therefore $399 total. Quite a night. read more

Oh my goodness, Shannon at O'Neill Plumbing is one of the kindest souls walking this planet! I live in an older rental property and a sink hose randomly burst, flooding the entire basement. In a panic, I found the number to O'Neill Plumbing and to my relief, an actual human being (i.e, not an automated message) picked up the phone. Shannon walked me through the entire process of shutting off the water supply in the unit and the valves connected to the busted hose. He also helped me restore water to the unit and wisely advised that it was safe to use water in the rest of the house without affecting the busted hose. While my landlord ultimately chose a different company to fix the hose and mitigate the water, I am immensely grateful for Shannon's help and wouldn't hesitate to hire this company once I buy my own home in the area. Thank you!!! read more

I called on Christmas Eve to ask about some emergency help because our basement was flooding due to a burst pipe, and Mr. O'Neill was very curt and even insulting before just hanging up. On Christmas Eve! read more

I am updating my review in 2024. Shannon has now been our plumber for over 10 years! He really is the best there is out there. He explains all the issues and is extremely fair in his pricing. I cannot recommend him enough! read more

I was having problems with my dishwasher draining. O'Neill's answered my call right away and knew exactly what the problem was. They were so nice to speak to and really helped me out. My dishwasher was fixed in no time. Amazing customer service, very knowledgeable, would recommend them for any plumbing job! read more

They will be my first call for any future plumbing issues. Friendly and helpful on the phone and had somebody out within a few hours (even though it wasn't necessarily an emergency). They had all the stuff on the truck in case we wanted to go ahead and do the repair at the same time, and were really quick and capable. Always nice to support a local non-chain business that does it right. read more

Such a rude company. Called for an estimate regarding a water heater replacement. The lady said they need an email with all the details of the current water heater, a picture of the space and some other specifications. That's fine I understand however this isn't my personal water heater. I explained that these are tenants of my parents who are out of the country and it wasnt easy to retrieve all that info as if it were in my own house. I asked if there was anything else we could do and she simply responded "no" and began to list the reasons. Then abruptly from across the room I hear someone yell "$2100 8 year warranty" (which is an absurd price). I replied with an okay thanks to which they immediately hung up. How is this customer service? The tone of the whole conversation showed they had no interest in their customers. read more

Excellent service from Shannon. He easily and efficiently dealt with both of my problems (leaking faucet and garbage disposal not working) in one visit. read more

Shannon at O'Neill plumbing was amazing. We noticed our hot water heater was leaking at around 10pm on a Friday night and he had a new water heater installed in our home by 1am. He explained exactly what he was doing, why he was doing it, and the physics of it all to help us better understand everything which was very appreciated. He also threw in a water alarm for our heater for free which was so great! An added bonus, our pets really liked him - and you know animals can sense the kind of person they are dealing with. ;) read more

Routine plumbing appointment with Shannon started as usual before he unexpectedly began yelling and threatening to harm family members. Shannon stormed out of the house while cursing and shaking his body violently, leaving behind an unfinished job. Remarkably, he still demanded full payment. I highly recommend you call a different plumber. read more

WORST CUSTOMER SERVICE EVER! I am a property manager for an apartment and called to see what could be done about a leaking dishwasher and the owner who picked up and I spoke with for about a minute told me he couldn't help with dishwasher he then proceeded to give me "advice" by telling me that I'm not doing enough about the issue and needed to be "proactive"... what a fucking joke! read more

Shannon was probably the rudest man I've ever encountered that I might have employed. On Tuesday he was offering to come over and check for free, and on Wednesday he wanted $500. When I asked why the difference, he proceeded to tell me that he didn't have to defend his business practices to me, that he could run his business however he wanted, and then he hung up on me. Not the best way to run a business. read more

Earlier last week I noticed that there was water on the basement toilet floor. The toilet had been making some strange noises and I thought the toilet was leaking. I turned off the water, cleaned up the water and left for work. Friday when I got home from work I went down to start taking the innards out of the toilet. When I opened the bathroom door there was water over the bathroom floor (uhoh the water to the toilet was turned off). I ran into the laundry room to get some towels to sop up the water and the outdoor carpeting in the laundry room was also saturated. The problem was the inside uptake part of the heat pump. I ran upstairs and turned off the AC. It's Friday at 6pm, so I methodically made calls to some HVAC businesses to get an appointment on Saturday or Monday, whichever worked, no rush. I left messages on several and only two returned my call: O'Neill Plumbing and 495 HVAC. I knew it was the start of the weekend and was totally prepared to wait until Monday. My cell rang about a half hour after leaving messages; I picked up the unknown caller. It was Shannon O'Neill and his banter was quite different, and I could see how some people (some of these one star reviews) might take offense to his candid banter, but I found it interesting, rather amusing. Anyway, he asked me to describe the issue and I told him that when the air conditioning was on water seemed to seep out of the base of the unit. Shannon asked me a few questions about the unit and explained that he could come over on Saturday, but his suspicions after chatting up with me led his professional opinion along the lines that the white pipe from the unit to the drain was clogged. He gave me his personal cell number and asked me to send him pics of the plastic pipes coming off the pump. He said he would call back shortly after looking at the pictures. He called back in about 10 minutes. Shannon said he'd be happy to come over but he thought that I could fix the issue easily if I listened to him closely. He instructed me to unhook the white pvc pipe by removing the clamps and since I did not have a long wire to push down the tubing, he instructed me to blow air from my mouth down the tube. Also, he said I would feel a slight tension and then a mild pop if the pipe were clogged. It happened exactly that way. The water started running out of the unit, down the white tubing and into the drain in the basement floor. I was amazed that he had helped me take care of this issue. Any other business would have come on Saturday and charged me a trip charge. Jeez, ME Flow wanted to charge me 80.00 before they even came on Monday. I thanked Shannon profusely and he kept saying it was me who did all the work and he was happy to help. He said that I did not owe him anything, so I told him that I would post my experience. I always read reviews from other people before I use a company. I did not experience any rude or flippant talk from Shannon O'Neill and felt that he was truly a representative of a successful business owner: direct, helpful and creating a future tribe of loyal patrons. I would give O'Neill 5+ stars and not because he saved me a few hundred dollars, but because he is a representative of the small business ownership that people need to support. The reason why ME Flow can charge my credit card 80.00 nonrefundable dollars to give me an estimate is because as a culture we are not supporting the alternative businesses that are a perfect example of American entrepreneurialism. We would rather pay the sometimes gouging prices from large retailers because it's easy, and they are big so they must be better right? I have O'Neill in my list of home repair sources for the future. O'Neill Plumbing will take care of all DiAngelo family heat pump and plumbing issues in the future. Thanks Shannon O'Neil for being a standup business person who puts the customer first. read more

We had a leak in our duplex and i was unable to get there. I called O'neill plumbing because i saw they were family owned. They got there quickly and called and promptly accessed the problem. Shannon was more interested in making sure I understood exactly what was needed and what my options were. This post would be a five if i wasnt so frugal. I will use them again and recommend them read more

My original contact with Shannon was pleasant. Unfortunately, that was the end of it. I contacted Shannon after hours (around 7:00PM) for my daughter who had hit a pipe with a screw and now had a leaky pipe. I paid a $500 deposit as a minimum charge to get Shannon out to the apartment. Shannon showed up, and after 2 1/2 hours was able to locate the water shutoff within a crawlspace. During the time at the apartment he had an argument with my daughters neighbor and my daughter felt very uncomfortable. Building maintenance was finally reached and said they would be there in the morning. My daughter then said to Shannon that he could leave now that the water was shutoff and maintenance would be there in the morning. My daughter received the invoice for $1400 for the service. My daughter called him back to talk through the bill and why it was excessively high. Shannon said he would come back and also fix the pipe if that would help. When reviewing the invoice, come to find out it was $1400 on top of the already paid $500. So a total of $1900 for Shannon to fix the pipe. Shannon was then demanding payment immediately and would not leave the property until paid. I called Shannon to try talking through the bill with him and he went off. He was screaming at me telling me he hasnt slept for over 36 hours and he said it was people like me who were scum and that he needed to get paid before he left the property. He would not let me get a word in and kept screaming at me. While this was all going on, he captured the attention of the neighbors because he was screaming so loud. He then told me he would go back in the apartment and take the pipe he just repaired out of the apartment if I did not pay. He stated that I better pay because he was at my daughters house and there would be a lot of sleepless nights there if I did not pay. I will pay the excessively high bill for a broken pipe, but will also file a police report as this was a threat. Before anyone decides to do business with Shannon at O'Neill Plumbing Service. I would think twice before having someone that appears this unstable in your house. read more

Omg. If it didn't happen to me I would not believe this . When the first problem appeared the same day as the work and I called the owner, Shannon, he became extremely abusive because I told him I would leave the door unlocked for social distancing and would be in the next room He refused to come and I just let it go because he was so abusive, I did not want him in my home. I am actually afraid to leave this review but now the toilet is leaking and he became unhinged again when I called to tell him this. As others have said he does not let you talk and screams abuse over your efforts to explain why you are calling. Btw his worker (Colton) who originally came left grease all over the place (including on the wall) in addition to bring totally incompetent to handle such a simple job. If you think that you will never have to contact this owner, then hire them. If you do have to contact Shannon beware. read more

O'Neill Plumbing - Towels on the floor next to the turned off toilet - Plumbing Near Me

These guys rock. I had a small tub plumbing issue come up that came as the result of a bad prior owner and/or condo manufacturer. It wasn't a huge problem, but definitely needed professional work, and it required thinking outside the box and a bit of welding. Most plumbers in the area wouldn't spend more than a second or two on the phone with me before virtually running off and/or demanding huge sums of cash - but that didn't happen with O'Neill. I spoke almost immediately with Shannon, who spent no less than 30 minutes on the phone with me running through potential fixes for the problem. He then quoted an extremely reasonable price, which made me pull the trigger immediately. When he arrived (on time and with plenty of prior notice), he and his crew had my tub fixed in 10 minutes - and he even fixed some other nearby stuff gratis. It was remarkably clean, painless, and professional work. The nice thing about this work was how ridiculously talented Shannon was. He was able to spot issues with lightning speed and fix them in about the same amount of time. I didn't have to sit around explaining the situation and waiting for him to process it - and that's pretty rare, especially in plumbing. Needless to say, I can't recommend this place highly enough. read more

If you want an honest plumber, hire Shannon. We had a leak in one of our basement pipes this summer and Shannon was honest and let us know how we could fix it without spending thousands of dollars. I highly recommend him and will use O Neill Plumbing for all our future plumbing needs in the future. Shannon is quick with communication, will help ease any concerns, professional and simply the best plumber in this area! read more

tl;dr: He called me an a**hole for having the audacity to mail a check to the business address on the invoice (the only address I had for him). My initial reaction was positive... My tenant told me they had a water leak, so I quickly found a plumber (this guy) who could do the work. He's used to working with landlords and has no problem scheduling the work w/ the tenant so they can be home, and getting payment from me. He gives me an estimate of what it'll take to do the work which seems reasonable, and can make it out the next day. Awesome. He calls the tenant to schedule the time, then calls me back telling me the tenant gave him an attitude. Uhh.. okay, whatever. Next day, he shows up to do the work. Gives me a call letting me know there was a problem and it's going to be more than he previously estimated (I get that this happens, especially with verbal estimates given before a site visit. Not REALLY bothered by it, but the problem he identified was reasonably predictable and it would have been nice if he'd said when he gave me the estimate something like "but X could make it cost more".. not counting this as a strike against him though.) He completes the work.. great! I expect he's going to call me to collect payment information or send me an invoice. A few days later I get an email with an invoice. It has a detailed listing of the work that was done, my address, tenant's address, and the business address. There is an attached credit card authorization form I'm supposed to print out, fill in, and send back to him. Oh, and there's a 3% credit card surcharge. Because of that surcharge I decide I'd rather pay by check. Everyone takes checks, right? So I instruct my bank to mail a check to the business address listed on the invoice (which matches the address in Yelp, by the way). I send him an email with a PDF confirmation from my bank. This all happens within 2 hours of receiving the invoice. Two days later I get an email from him telling me he's been trying to call me, and to please call him back (my phone shows no missed calls from his #, but maybe he called from a different # and I didn't recognize it). So I call him.. He starts in on a rant about how I shouldn't have mailed him a check without asking him first, because if I had asked he would have told me not to mail it to the address on the invoice, because they have problems with mail going to the wrong address there and the recipients not handing it over to them... Um. But he sent me a credit card auth form I'm supposed to print out and... mail... to the only address he provided me... Serious attitude, too, like I should have known better. Then he calls me an a**hole. Seriously. "You're an a**hole", he says. read more

I've dealt with Shannon and O'Neill Plumbing twice now and they've both been great experiences. Shannon is a professional and great guy that is willing to explain what he is doing, and why. When he was working on my place, he was honest, quick to work, and professional. His staff was quick to lay down tarps to protect my floor, when I asked a few questions about what / why he was doing it, he was happy to explain (in lay-men's terms) what he was doing and why and in a nice way. O'Neill is on my list as my go to plumbing professional. I don't hesitate to call whenever I have an issue. read more

I cannot reconcile the negative reviews here with the Shannon O'Neill who has been our plumber for the last decade+. From the time we moved in, in 2009, (it's now 2023) as first time nervous homebuyers, Shannon and his family have taken incredible care of our family by caring for our home. Shannon is humorous and sometimes irreverent, but has never once raised his voice to us or even shown anything other than a chill demeanor. We have had to call O'Neill Plumbing for everything from emergencies (flooded basement due to a washer failing, and AGAIN for a dead water heater a few years later) to simple plumbing issues like a leaky sink pipe, & they have never been anything but responsive, professional, and incredibly kind. We recommend this business to absolutely everyone, and I can't say that about any other contractor we've ever worked with. read more

WOW! An awesome experience from a plumber replacing my garbage disposal! No lie. Shannon (who is SO nice, professional) called me TWICE before appointment. Once at 3:30pm to let me know he'd be closer to 5pm (during our 4-5pm window for arrival) and again at 4:15pm letting me know he was 30 minutes out. Upon arrival he asked if he could enter, where the kitchen was and proceeded to troubleshoot with me there. He gave me a pre-addressed, stamped envelope with a customer service form (for after the service) and explained to me that the disposal would need to be replaced, unfortunately. They were in and out within 45 minutes and explained everything. He even mentioned a 2-year Warranty through his company and to call (magnet placed ON the disposal, of course!) anytime if there were any issues at all and they'd come back out. No wonder they have THIRTY-THREE (mostly) positive reviews. We'll see how the disposal holds up, but I imagine pretty well given the level of service (and WOW experience) I just received! He even said "we're O'Neill plumbing, just like the surfboards, but not with as much $ in the bank", LOL!! Cheesy, but memorable! Business awesome! read more

I called today to see about an estimate. A guy answered "O'Neil plumbing" I asked if I could get a price foe 2 toilets installed customer supplied, he said " we don't install customer supplied fixtures " and hung up!!! I tried to call back to ask pricing for toilets they supply and he sent me to voice-mail. I guess they have so much business they don't need to have good customer service. I will tell all my friends to never use them. A shame he could waste his time because I have 2 toilets to start with, a full bathroom remodel and possibly a home house repipe.... read more

The interaction with this individual was so horrible I CREATED a yelp account just to write a review. If I could give less than a star I would. Without a doubt the rudest person I have ever spoken to on the phone. He advertises after hours service but when I called at 6:30 he yelled at me because I did not ask him if it was a good time first. When he informed me of his after hour price of $350 before parts and labor, I told him that I could not pay that and thanked him for his time. He continued to yell at me insisting I was the one who called HIM and that I was being rude. If you need any kind of plumbing service, go somewhere else. This individual is not a good person. He is aggressive, unkind, and borderline abusive. read more

Cancelled twice then wanted to come on a day I wasn't home. Hugely inconvenienant for me and I had two other estimates that I could have also gone with, but Shannon had been really nice and helpful and seemed to really want the job so I arranged for my mom to come and meet him while I was gone. He left many stains in the hallway of my building. He also left the furniture moved, and the draft blocker on my door broken. When I sent him a text with pictures saying I "just came home to this" he called me immediately me and started CURSING at me told me he felt sorry for my "husband, boyfriend, fiance whatever he is" for having to put up with me. Then hung up. read more

Late night emergency and Shannon was more than a great help over the phone. My landlord wanted me to use another plumbing service, but they couldn't make it out for 6 more days which doesn't work when you have no running water. Shannon came out the same day I called him; fit me right into his schedule. Professional service is an understatement. read more

Had a great experience last Thursday with Shannon. After Frosty's Heating and Cooling sent a misogynistic and incompetent tech (who spent most of the morning interrupting me, telling me I didn't know what I was talking about and insisting on talking to a man) we were in a bit of a tough spot with an emergency situation in need of two hot water tank hose replacements. The day after the 4th no less. Shannon to the rescue! After exchanging a couple photos of the tank, Shannon not only was able to say confidently that he could take on the job, he gave me a quote over the phone. The several other places I called wouldn't commit to actually doing the job, doing the job that day or even a ballpark of what the cost could be. And then! Shannon was able to come within the hour, quickly replace the hoses and was incredibly polite and helpful throughout. He and his assistant even wore booties to prevent tracking any dirt on the floors. Would highly recommend! read more

Horrible service, always late, owns kick back Semper Dry company he uses to created issues where they don't exist. Also recently tried to pick a physical fight and said he can't stand liberals as customers. Stay far away from this business! read more

We moved into a new house three days ago, and noted after moving in that there was a loud dripping sound in the kitchen ceiling after running the master bathroom sink upstairs. This was followed by a prominent sulfur smell in the same area. I called O'Neill Plumbing yesterday, and described the situation to the owner, Shannon. He was very helpful and friendly, and helped to arrange someone to come the next day. I appreciated that their scheduler also sent an email confirming all our contact and address information promptly after scheduling. Today, Colton called exactly 30 minutes before our appointment time to let me know he was on the way. He arrived right on time, and quickly and accurately diagnosed what the problems were (thermal expansion in the pipe causing the dripping sound and a faulty Studor vent causing the smell). He checked the ceiling just to be sure, and cleaned and replaced the valve. All of this was covered by the price quoted to me. He was so kind and pleasant to work with. I was already thrilled with the service, and then this evening the owner called me back to reassure me that if there are any ongoing issues with the Studor vent, I could call him to have the part replaced for the cost of the part only. We are new homeowners and were so anxious about the possibility of a large leak. We are deeply appreciative of O'Neill Plumbing's quick, professional, and thorough assistance. We would definitely use them again and also plan to refer others to their company. Thanks! read more

I've know Mr.O'Neil ever since I made my first phone call for plumbing services when I purchase my home. As a first time home buyer at the time, I was very skeptical & after calling a few other plumbers in the area, I knew when I started talking to O'Neil he was the one I wanted to use. His honesty & his energy blew everyone else's out of the water. There was no doubt in my mind that I was being mislead by any means. And guess what.. after you see his work you see why he is the way he is. This man is a absolute master at his craft. All of my friends and family use him now and they all say the same. If you want honesty & complete detail of what's going on with your plumbing call O'Neill plumbing! read more

We had Oneill put in a new hotwater heater. We were away and as a result no one was home when the work was completed. Before returning home we received a call from our building's front desk saying that the work resulted in a large stain outside the front door that we would be responsible for cleaning. After returning home the stain was clearly visible on the hallway carpet, the windblocker that had been glued to our front door was ripped off and the coffe table that had been moved was not returned to its original position(this last one doesnt really matter). None of these things would be an issue if we were just politely informed, i dont appreciate those types of surprises. When asked about what happened the owner of the company responded angrily and rudely, cussing and yelling. To be clear we did not ask for any sort of compensation, just wanted to know what had happened. In addition to the rudeness he had already canceled on us twice forcing us to go with no hot water for an additional 3 days. In the spirit of fairness when he did show up the work was well executed, looks professional and the hotwater heater works. read more

Extremely impressed by Shannon at O'Neil Plumbing. We were in the middle of a kitchen renovation when we realized one evening we didn't have hot water. We called and Shannon walked us through finding a hot water shut off valve we didn't even know existed and turning it back on. We then noticed our current water heater was leaking internally and Shannon loaded up his truck with a new one and was at our home within an hour. He worked with our home warranty company and was very knowledgeable. Would highly recommend his services read more

Unprofessional. Expensive. Rude. While the quality of the work may be high, the company overcharges for plumbing services. For example, the company estimated nearly $1,200 to perform a toilet repair that ultimately cost under $300. In addition, the behavior of the owner diminishes the overall customer experience. After receiving the toilet repair estimate, I called the owner, who immediately took an aggressive and hostile tone, making a number of odd accusations ("You made my [technician] cry" and "what are you going to do, sue me?"), repeatedly cutting me off (to the point where I never actually got to ask about the estimate), cursing repeatedly (exclaiming bull s***), putting me on hold for a few minutes, and doing other strange things (such as yelling out random numbers). It was quite a bizarre experience. I couldn't tell if I was on the receiving end of a prank call, if the owner was high on cocaine, or if he was just having a bad hair day and I was on the unfortunate target of his general ire. read more

I called O'Neill Plumbing to get a second opinion on an issue at my home in Bucknell Manor. Shannon was very patient and knowledgeable as he talked with me extensively over the phone. He was able to come out ASAP and provided excellent service. The team carefully laid down clean drop clothes and taped plastic to the wall before removing the toilet to run a camera. After diagnosing the problem he gave a very fair estimate to repair the pipe and included a warranty of parts and labor. I was very impressed with the professionalism, friendliness, and speed that Shannon and his crew delivered. Will absolutely use them again for any future plumbing needs. read more

Ok, to start with you really need to figure out if you have a plumbing issue or a drainage issue. Unfortunately I didn't really know the difference and ended up paying for it. In the end, I got quite an education in drainage vs plumbing issues. Plumbing - water and waste pipes inside your house Drainage - the main drain where all your house pipes dump that leads to your city's sewage system I had gross water backing up into the shower in my basement, which is an indicator your problem is a main drain. I called O'Neill's and told them I needed my drain snaked. Unfortunately, I didn't realize that snaking a drain today is like using a rock as a hammer... it is outdated and not very effective. O'Neill came out and did everything they said they would, which is why I gave them 2 stars. He charged me $750 for the snake visit and an additional $250 because he had to remove my toilet (my house doesn't have a clean out). So be it (I was given a $50 discount because of military service, which was appreciated.). Unfortunately, O'Neill didn't have enough snake length to clean out all the way to the sewage dump out. Instead of just saying that he couldn't make it all the way to the end, he told me that I had roots and a break in my drainage pipe. He then went on to provide me with a quote for $10,000 to dig up my cast iron drain pipe. I started calling some family members to ask questions about drain issues and my brother in law told me about hydrojetting. After discussion with my wife, we decided to pay an additional $699 to have All American Drain Service come out and hydrojet my main drain rather than paying $10,000 to get my yard dug up. For starters, with the hydrojet, there was no need to remove the toilet even though I didn't have a clean out. They were able to insert it into the main drain pipe through the roof vent. Secondly, the camera that All American used was 10x better than O'Neill's camera. You couldn't make anything out with O'Neill's camera, whereas you could see every detail of the pipe with All American's camera. I was told it is because O'Neill's camera was cheap and the hydrojet one cost around $10,000. The hydrojet people were able to punch through the clog in literally 5 minutes. Then they did a very thorough cleaning of the drain and used the top notch camera to thoroughly inspect the entire pipeline... NO BREAKS, NO ROOTS. So my lesson learned... inside the house clogs, snaking may be the way to go but for drainage issues, don't mess around with the snake, go straight to the hydrojet. Now the reason why I gave O'Neill 2 stars... after he gave me the $10,000 quote for replacing my drain pipe, I called around a bit. I had 2 other quotes for the exact same job... one came in at $3500 and the other at $5500. I didn't know it when he handed it to me, but a $10,000 quote was insulting. He basically was calling me an idiot and preying on my ignorance. read more

The manager Mr. Shannon came over tonight to my house. Thanks god he did nothing at my home. I'm telling my impressions of his attitude while "giving a service". He was talkative, racist, rude & nonprofessional at all.I had an emergency of leaking in the dinning area coming from the upstairs Bathroom, he suggested to cut the ceiling to fix the problem & make sure no more water spill. Then he checked the toilet upstairs & found it loose, he came to know that it's all coming from here. I told him frankly I've a very limited budget "moved in last month" so I "suggest" fixing the toilet so I don't pay for the ceiling cut ($250) + cost of repairs. I've already charged $257 for showing up. He said NO . In the middle of the give & take he said to me he's the "fifth white generation"!! Implying that am black African immigrant. This's what I understood. I NEVER recommend this guy. read more

Upon completion of the plumbing job, Shannon took it upon himself it "fix" my front storm door, and only succeeded in screwing it up further. I had spent many hours tuning the automatic door closer to get it to shut as well as it did. Now the cat gets out because the door doesn't close all the way and I get to go back and tune it again. I recognize he was only trying to help, but if I had need for door repair man, I doubt I would have called a plumber. Plumbing wise, he did a fine job. He loses a couple of stars for "fixing" something that was not his responsibility to fix. read more

We had a leak in our drain pipe out from the kitchen sink. We were already doing construction in the kitchen so we tore out all the drywall and exposed the entire area of the leak. I sent detailed pictures of the leak and the surrounding pipes and I was quoted $498 for the job. When the plumber arrived, he worked for one half hour to fix that one specific leak. But when he turned on the water, we discovered another leak less than 5 feet from the original leak closer towards the sink. He refused to include fixing the rest of the pipe in with the original price and quoted an additional $285 to fix that second leak. We ended up replacing the rest of the pipe ourselves (from the point of the first leak back to the sink) for $27 worth of material from Home Depot and about 20 minutes of work. The fact that we paid $498 for 1/2 hr worth of work and a drain that still didn't work when he left is preposterous. I would never recommend this company (on their ethics alone) and will be sure to steer everyone we know from them as well. read more