When we arrived the salesperson was assisting another couple, so we looked around, perused some…read moreproduct literature and waited patiently. After being in the store (which is not very big) for at least 25 minutes with absolutely no greeting, acknowledgement or even eye contact from the salesperson, we decided to leave. As we walked right by him/salesperson at the register when leaving he never once said a word to us??!! We understand the salesperson was busy, but Customer Service 101...greet/acknowledge your customers!!! How about a little common curtesy even...? You have lost our business, we will not go back and we will not recommend your business.

I had a great experience with Halligan's. I reached out to them to get a second quote for a…read morefireplace installation. They emailed me back within hours, and their quote was very competitive. A few weeks later, Shawn came to my home for a site inspection and was able to answer all of my questions. The installation crew was pleasant and very knowledgeable. When they finished, they gave me a tutorial on all the features of our new fireplace. My wife and I were so pleased with the whole process and the final product.

After searching for many years I found Salter's to service my gas fireplace. The service…read morerepresentative, Tyler came out on time, wore booties, covered the area near my fireplace to protect the floor and was very respectful of my home. He also did a great job of servicing and cleaning my vermont castings gas stove. He even took the time to show me how to restart the stove, should the pilot light go out again; I greatly appreciated his help. He left my gas stove looking new again! Thank you so very much! I would recommend Salter's for their prompt call back, scheduleing updates and prompt arrival to my appointment.

Another year and amazing service from Salters Fireplace! Our 2 fireplaces were serviced today and…read morethe Tech Malik Smith was fantastic. So courteous professional and helpful! We always have great results and thank Malik and the Salters team!!

PLEASE STAY AWAY AND SAVE YOURSELF FROM THIS NIGHTMARE…read more This business took a $4,607.71 deposit from me 90 days ago for a 28 to 42 day lead time item. It does not matter how many times I call, I have not once received a return phone call since providing my payment. The phone mostly rings to no answer. The couple times I have reached someone I was told the manufacturer is having substantial delays and they cannot get any update from them - I received feedback from the manufacturer within 24 hours saying my experience with this dealer is not normal and I also cross checked with two competitors (oh how I wish I had done that back in November) and have gotten 2 week lead times quoted for the same stove from both of these other businesses. Upon learning this information I requested a refund but you can imagine how that is going. I even picketed the store front for an hour and forty five minutes today and still cannot get a return phone call or any movement on my refund - THEY JUST DO NOT CARE!!!

This new criminal owner took a deposit from me in December 2024 to replace a fireplace insert. I…read morehave yet to have an install date. I get the run around when attempting to get a refund. Unfortunately, with the 6 week install estimate and other delays, I'm past where I can get results via my credit card provider. Stay away from this company. Apparently, there is a new owner and the service of 30 years ago that was excellent is gone and out the window. You will notice that all the good reviews for this place are greater than two years ago. The new owner, Kevin, seems to have acquired the business about 2 years or so ago and that's just about when all of us started having negative experiences. If others are interested in filing in small claims court and reaching out to the local news stations with me, as well as doing some picketing of this place, please reach out to my email at annirbas@yahoo.com. We have got to stop this person from taking advantage of us. Matt R, please reach out to me if you see this. UPDATE 2025-03-11: After several in person visits to the Dreifuss showroom and being VERY CLEAR on what I expected (a full refund), I was finally given a full refund on March 7. Kevin kept indicating he was not sure when he could process the refund but that he would "as soon as he was able." That still was not good for me, so I kept pressing everytime I spoke to him or saw him. I must admit, I thought it would take much longer than it did to be provided with a refund. I would suggest that others also reach out and file claims with the Attorney General's at https://www.attorneygeneral.gov/submit-a-complaint/ so that it can be on record and this place can maybe be monitored to make sure it performs within the guidelines of the law and other consumer protection benefits that we, the consumers, are entitled to.

had halco service guy in to look at my 20+ year gas log unit…read more unit kept kicking out. they set up service right away. service guy, rob, was on time and did his thing w/cleaning unit etc. he did a great job and unit is back kicking out heat. i looked at previous reviews and was a little skeptical. but needed to get unit going fast !! thanks halco !!!!

My experience with Halco has been very good. I have a older Empire fireplace and they have…read moreinspected and serviced it promptly and satisfactorily. I understand supply chain and cost issues and know what the base charge should/would be. Also expected parts to be an additional fee if needed. Their is a difference between to the point and rude.

Excellent service and great value. They did a great job repairing our gas fireplace! The price is…read moredefinitely fair and didn't try to sell us anything we didn't need.

I requested service to install a burner and log set that I purchased on line. The initial visit…read morediscovered some issues with my mid-century formerly wood burning fireplace. They made the repairs and installed my burner for a reasonable price. Excellent work and the fireplace is now gorgeous. Thank you.

John is a true master !!! He is wonderful ! I highly recommend his business ! He is meticulous ,…read moreprompt , and so informative .

If you want to hear someone talk in endless circles about useless stories and not have the courtesy…read moreto actually come do work for a top damper, then call John. This guy is a joke. Spoke to him 3 times about top chimney damper. Each time I could not get him off the phone. Talked in circles about 1 useless topic after the other. Then after me saying ok, let's book this, let me know when you can get around to it.....he recaps every useless topic he just discussed, says "tell your wife, help is on the way", and then nothing. Had to follow up 2 times after initial call and still he can't help himself by talking endlessly and actually do no scheduling, no committing to his work, nothing. Seriously, I hate to trash this guy and his business, but stay clear. Went with Universal Chimney and had a seamless install of top damper. I'm sure there are other great chimney business, but honestly save yourself a headache and do not call on John @ "Let there be light chimney"

Keith was amazing to work with from start to finish. Very good at communication and respectful. He…read morewas super efficient too! We had our deck replaced and love what his team did with it. Highly recommend Wagner to anyone needing a new deck!

This is one amazing group of humans! They do first rate work and they're a delight. I wouldn't…read morehesitate to recommend them for any job - large or small.