Very friendly, fast & efficient. Easy to get to. Pulled right into the garage & they replaced my…read morecar battery. Great price.

I purchased a new battery for my BMW at the Hamburg, NY location and there was a minor problem with…read more"registering" the battery to the car. Apparently, the vehicle needs to know it received a replacement battery and will adjust all the myriad of electronics to synchronize everything. The receptionist recommended another location to correct this problem because this location did not have the required tool to complete this. Anyway, she was more than helpful and offered to cover any costs which I may have incurred because of this. She was amazing in handling me as a customer and focused on ensuring I was satisfied. She is a great asset to your organization.

This is a review from exceptional customer service a few weeks ago when the temperatures were…read morebitter. We don't want to leave details b/c we might get an employee in trouble if we did, but one absolutely went out of his way to help us with a wiper blade that had come off the mechanism and so was unusable, on the driver's side. We've always had good customer service here, over many years, whether making purchases, having check engine light checked, etc.

I came here to get a new , low beam headlight bulb for my van…read more I went in, told the very nice employee, he looked it up, went & got the correct bulb & then put it in my van for me , free of charge. I only had to pay the $20 ?? for the bulb. Good , fast service & extremely helpful.

They will always try to get you back on the road as soon as possible. Very Helpfull!!read more

This last week I took my motorhome to Fleet Maintenance for a standard oil change on a diesel…read moregenerator. The oil change consist of 4 quarts of oil, 1 oil filter and 1 fuel filter. Last year the service was $224. which I thought was pretty expensive considering that I have done the maintenance before and there is nothing difficult about the oil and filter change, This last week I was charged $390.91 for the exact same service. I called and spoke with management who told me that the $166, increase was because they " have to make a few bucks". I explained that I have had most of my services done there but from now on, I will rather do it somewhere else. I told them that they had taken advantage of me and it was a rip-off. The price they charge is not nearly worth the service they provide, BEWARE of FLEET MAINTENANCE of BUFFALO.

I took a custom made piece of leather into them to attach to an emergency handle bracket and…read moreinstall like it was from the factory. I showed the installer exactly how it was supposed to go on. When I came to pick it up the guy installed it backwards. When I showed him his mistake he refused to believe he screwed it up even though I showed him it wouldn't work in the car. My custom made leather was ruined from his trimming, stapling and gluing. That cost me close to $200.00. No apologies or admitting he did wrong. Only gave me the $40 back for installation after I threw a fit. I would never recommend this company for this type of work. This particular guy was a hack.

I took my car in for a remote starter .they were terrific took me right in on my scedulled appt…read moreand I was out within an hour after they took there time explaining everything.I had called other places to have a remote installed and. D+ R was the only place that would. give me an appt and time to do the job right away the other places said their appointments were all day you drop car off and they will do it when they can so if you have a whole day to waste and have someone to drop you off and take you back to get your car go there I definitely made the right choice

These guys rock! My…read moreradio lost the ability to provide AM/FM two years ago. I felt that with free satellite and CD's, I would be OK. NOPE! My Wrangler just cut me off from outside communications. The audio part I could handle. My Bluetooth, not so much. I took it to the dealer and was told that the best I could do would be a reconditioned unit at a base of $450.00. Pricey, especially for a previously abused unit. I've used Darylls in the past and thought "why not?". Let's give them a call. $392.00 for a brand new unit. Touch screen. All sorts of stuff that will take me months to figure out. They also paired my cell with the unit!!! The $392.00 is the final cost. Taxes, cables, install....all included. Very happy. I do have instructions manuals - which I will never use. Very happy with the product. I will figure it out someday. Looks cool. And I may not answer my fone for a bit. Perfection takes time.

Great service! Talked to Torre and asked if he could do a simple radio swap on my 2003 Thunderbird…read more He called me back and said bring it in so we can do the change.I was in and out in an hour or so.Thanks again Torre.

I tend to forget about Napa, not sure if it's because there's so many AutoZones and Advance auto…read moreparts stores around me. Well, it very could be the reason...But I am not going to forget anymore. Napa is a great store, besides auto parts. They carry parts and tools for marine, and farm equipment. Napa's inventory rivals the dealers when it comes to supplies and prices. The service is so much better, than the two other businesses I mentioned. They even offer curbside pickup, and online pickup is normally ready within 30 minutes. I will make it a point, to shop here more often.

We have older vehicles, and regularly do some repairs ourselves. (By "ourselves", I mean my handy…read moredad does some repairs for us.) There is a more convenient AutoZone location near our home, but we gave up on them after several chances, and several fails of them selling us the wrong part. Which brings me to Napa. For anyone who does their own car repair, you probably already know that Napa parts are typically more expensive than places like AutoZone. But you're paying for the expertise of Napa salespeople, who have not steered us wrong with incorrect parts. This particular Napa store is hooked to one of their larger distribution centers in the area. So if you need a car part or tool, there is a good chance they'll have it at this store, or in the attached warehouse. The last time I was in, everyone was masked (during pandemic times), and aisles and floors were clearly marked to keep patrons safely distanced. When we have an auto parts need, it may save us a few bucks to go to a cheaper vendor, but avoiding the hassle of wrong parts and returns makes it worth it to pay the price at reliable Napa.

I was referred to the dealership manager Mr. Adam Beck a few years back and I cannot say enough…read morepositive things about him. He is busy yet every time I come to the dealership, he takes a moment to greet me and is genuinely a great person. He also will give you the best deal he can hands down when purchasing a car! I know because I have now purchased 3 VWs from him. He also manages the Basil Toyota dealership and I sent a colleague there who made a purchase because he again gave him the best deal around. The service department under Mr. Joseph Manko is also outstanding. Safety is extremely important to me as I have a large family with young drivers, and Basil VW is competent and very careful servicing our cars, and they get it right the first time! I known because we have 5 VWs and I take them there exclusively for service. The service department keeps our cars running great and safe, and this gives me peace of mind! Get to Basil VW, I promise you won't be disappointed!

I am very disappointed in Basil VW of Lockport where I have taken my SUV for 7 years…read more Unfortunately, the case of the soggy SUV continues with no resolution and over $500 on the same diagnostic test with two very different results. I had this appointment with Basil before I went to Northtown VW for my 2019 Tiguan for a diagnostic on a leak possibly from the sunroof. I found water pooling on the back passenger floor and no sign where it came from. I found this was subject of a lawsuit and settlement with VW in 2023 that included my VIN#. Northtown denied knowing anything about this service bulletin even when I showed it to them, but they would perform a water diagnostic test ($259) basically watering my car for 3 hours, take it apart to find the leak. They found defective parts, cleared out the debris, wrote up a detailed quote for $4800+ including items covered under the settlement, but they would not help with any coverage claim to VW and charged me the fee. I kept my Basil appointment, showed them the Northtown paperwork and yes, they had the service bulletin information! But, they must do the same diagnostic test again at $249.00 this time, but if they find warranty work, its covered. Of course, the minute the mechanic lifts the back rug he finds water, and some had gotten on the panel where you step in and proceeds to tell me the leak is actually coming from the back passenger window! Not part of the settlement. Ok prove it to me. According to him, the water came in through an outer rubber window seal (not broken, I have pictures) and these teeny tiny one of two streaks of water lines at the very bottom of the door are proof that 2 gallons of water went down that window and into the passenger floor area? I asked what he thought about the shrunk hoses that Northtown had claimed where there and defective, the sunroof glass being an issue too, everything on the report I gave them to confirm, but he hadn't looked because they have to take the liner apart and everything, which I thought was part of the diagnostic test! The same diagnostic test conducted differently? He said I wanted them to 'find the leak'. No! confirm the service bulletin and damages Northtown found so we can claim and get repaired!! Instead the mechanic saw a small puddle of water I had splashed on the rocker panel before the car went back, when I looked under the rubber floor mat and the water came pouring out on that part of the open door and also had spilled on the service entry floor! I put it back so when he lifted up the mat he would see the water too. Yet he he saw some water on a rocker panel and concluded it was the door seals with a couple tiny, dry drips (wet rocker, dry inside door? Easier to take off than a liner and look at hoses. There was no puddle inside the door or any trace of it. I questioned him and he couldn't come up with good answers about the window seal being in tact and the drips were - irrelevant. So another $269.00 with no repair in sight. BTW the recommended repair of the door and seals, $800.00 and does not include replacing the carpet. I took pictures, the seal is fine. They didn't do what I asked them to do and confirm the diagnosis, submit the claim to VW and schedule the repairs!! Also, the mechanic told me it is likely the tubes are defective as Northtown said, because they wouldn't put something like that in a report unless it was true and he was willing to do the same. But his bosses wouldn't allow it. They want me to go back again where he will take it all apart and look at the tubes in a couple weeks. Completely ridiculous and unnecessary if they did what I asked, not what he assumed. So this same test was conducted twice within 5 days and Iwo completely different 'causes' , one covered under a lawsuit and settlement, that the dealer (Northtown) won't submit, and this dealer (Basil) has the service bulletin, is willing to submit a claim, but won't confirm the information on their own and charges me for the same test as Northtown to get a result that makes no sense and will have to do over? Frankly, it's time for formal complaints and government authority to get involved. Very disappointed and I will not by another VW ever again.

It was a rainy day in May when the distributor coil went out on my 89 Mustang. Now, I've been a…read moreloyal customer of AutoZone for over 20 years. I even worked there in my early 20s when I lived in Texas. But today when I called AZ not only did they not have the part I needed, they couldn't even get it. Ugh! Reluctantly and without much confidence I called Advance. Lo and behold I was surprised to find that they had TWO in stock! I told them I'd be right there. I drove my husband's truck to pick up the part but when I walked into the store and said I was the one who just called about the distributor coil the guys behind the counter asked if I was in the right store. I looked around and said, "This *is* Advance Auto Parts, right??" and they said "Yeah, but there's another one right across the street". What?? One of them explained that it used to be another chain auto parts store but Advance had bought them out and now the one across the street (the one I called and was *supposed* to go to) was the commercial store for that area but they do have a small retail selection. OK that's super weird, but anyway... I drove across the street and when I entered the store the associates were, again, courteous and helpful and when I asked for zip ties one of them even came out from behind the counter and walked me over to where they were rather than just telling me where to find them. Now that's customer service! When I got home my husband installed the part in no time and promptly realized we also needed the control module for the distributor. Ugh! So I called them back up and sure enough they had it in stock. I drove back and when I walked in the manager, Kevin, already had my account pulled up and was ready to ring me up! You've won me over, Advance. I can't promise I will never go to AutoZone again, but I can say that I will definitely be back.

My husband had a dead battery in his car. He walked in the store at 6:53 PM and was turned away…read morebecause the clerk decided to close the registers early. She turned him away and locked the door at 6:55 PM. The sign on the door said they were open until 7 PM. Nice.