We have been doing business with Auto Plus Auto Parts for years. I always get my wiper blades…read morethere, they are super helpful and don't mind installing them for me, where as the nearby competitor next door laughed at me once and said "Can't you do it yourself?" Our mechanic always has us go get the parts when he works on our two older cars. We always go to Auto Plus because we know we are going to get the correct parts for our car. The same two guys have worked there forever and they know what they are doing. Many of the local mechanics also do business here, so that tells me something. I can usually get a parking spot right out front too. No waiting in line forever, no staff that has no idea what they are doing. Just good, honest, helpful employees.

Friendly helpful service, this is where I always go for anything auto. One time they stayed open a…read morefew minutes after closing to help me out. Convenient location in downtown Mt. Vernon.

I was here at the end of October for a standard oil change. A couple weeks later I had to go to the…read moremechanic and they ended up checking my oil and telling me I was way overdue for a change. Evidently, I spent $100 for them to do absolutely nothing.

Have been going here past decade for oil changes. Staff today went out of their way to provide…read moreexcellent customer service though short staffed.

I am writing this on behalf of my mother in law. She has been a long time customer here and never…read morequestioned the service. She recently brought her car in for an oil change and they brought up a few other items that she should take care of, one of them being her brakes. The CSR gave her a form that listed she needed pads, rotors, and calipers to the tune of +/- $1,800. Thankfully my son was with his grandma and the suggestion of calipers struck him as odd. I am a mechanic so they had me take a look at the information provided. The Burlington Automotives mechanic that did the inspection on her car did call out her brake pads(and a few other small service items), but did not call out rotors or calipers. I did a brake job on her car and, indeed, it only needed pads with the rotors being perfectly smooth and within spec. The calipers were also in great shape with the dust seals still attached, no cracks or anything like that. We went to talk with Louis, the Store Manager, and he first said that pads and rotors are often changed together and thought it was weird the mechanic didn't call out the rotors. I stated it was because the rotors are fine. I asked about calipers and he went into a story about them potentially seizing if there is wear, again, not called out by the mechanic and the dust seals are in great shape. He then said that the CSR was "new" which is a cop out. If the person is "new", they should have oversight and that still doesn't explain how the mechanic got it right and the CSR got it wrong. When I asked what thier policy is for the hand off of information, he said the CSR should take exactly what the mechanic says BUT rotors and pads go together because It can cause uneven wear, we also dont turn rotors, we just go new. It is a real shame because this sort of things gives all mechanics a bad name. To be clear, the actual mechanic's report was on point and I think he was a fine mechanic. The CSR and Store Manager, though, should be ashamed of themselves At the end of the day, they tried to screw an old lady out of a bunch of money. Louis barely apologized, trying to make every excuse he could to get out of admitting they wronged her. They didn't have her best interest in mind.... do they have yours?

Superb service, excellent customer service ! We are…read morefrequent flyers at Burlington Automotive and trust their entire staff !

Not professional on the phone Called in to make appointment…read moreand employee hung up on me within TWO seconds of answering as the employee did not hear me. I called back to explain the above and the same employee refused to apologize?? Their response was simply what do you need??

My husband and I have been customers for around 35 years and now our daughter is as well. We have…read moredealt with so many different companies in our lives but Schwab is by far the very best overall with the highest consistent quality of service. The level of trust we have for these great people in this company cannot be overstated. They are honest, detailed and fast with happy workers! Their estimates are fair and accurate and always a great value. Their work is incredible and if we have ever had any issues, they make it right. Their warranties are excellent and they stand by them making Les Schwab the best company overall we have ever dealt with. We will be their customers always and we thank them for everything they have done for us!

I had some issues with the original job they did on my truck. After leaving a "not so good"…read morereview, they gave me a call requesting I come back in to get things fixed. I did so and they did so and now I am pleased to recommend them.

The store in Burlington, Wa. Is as bad as a store can be. Rude people like Kevin, who thinks that…read moreno one answers the phone is a laughing matter and chooses to talk rudely to a customer is appropriate..Other employees promisee that the job will be done in two hours ,but, it takes them six to finish. Kevin didn't even show any concern about the time it took. I have been to the Burlington store several times throughout the years, but, I will and the rest of my family will never do business with them again. The manager should have a sit down conversation with the counter personnel and remind them that the customer is what that business run. Let Kevin and his coworkers know that's where there paychecks come from. Today, 9/22/26 , was unacceptable.

Always helpful when I'm there, which can be often. Orders arrive in a timely manner and counter…read morepeople are always kind.

I stopped in the Burlington NAPA to get wiper blades for my car. They were busy as usual but I only…read morehad to wait about 5 minutes. The woman who helped me knew my car very well and also knew exactly how to install the new blades, she even came outside in the rain to help me install them. The price of the blades was reasonable, and the best thing, no more squeaky windshield wipers! The Burlington NAPA is always my first choice to go for parts, and knowledgeable help. Thanks again!!!

Terrible customer service. They quote you a low price and then charged $200 more! They broke a part…read moreon my upper console last summer while my car was in the shop. They then charged me to replace it for $120! I was quoted $42 last year. I was clearly overcharged. It's a two piece cap that snaps together. Charged me for each side!! Thru didn't rotate my tires. They wouldn't help at all. I wanted a $60.99 refund for not defining the part was two part. So stupid. You can't have one side and not the other. These guys aren't even open on the weekends!! I don't know how they stay in business. It was a 30,000 mile check up!! So I called on a Monday to complain. I was told Nicholas would research it and get back to me. Exactly 5 days later no phone call back and they are closed till Monday. So I called back the next Monday and were given the run around about one part being sold as two separate pieces. They are crazy. I'm very disappointed and won't buy my nest Volkswagen there!!

Stephan found a safe first car for my son that both of us are happy with. The process was…read morestreamlined, taking out lots of the stress of buying a used car. Stephan was detail oriented, and redirected us away from a more expensive car, stating that the cheaper car addressed our needs better. Not many car salesmen would have that integrity. I was impressed with the entire experience, from looking casually in the lot, to testing cars with a young man eager to buy his first car, to the paperwork process, and getting the plates. Good work and good vibes at Karmart!

I brought my car to Pep Boys expecting a routine brake and oil change service before a major…read morecross-country drive. What I received instead was careless, unsafe service that created a completely avoidable and incredibly stressful situation for me and my child. The technician installed my brake pads backwards--a mistake that led to a progressively louder and more alarming metal scraping noise as I drove. I had informed the technician that I was about to travel through the Yukon with my 5-year-old son at the beginning of May, when road conditions can be unpredictable. I emphasized my concerns, yet my vehicle was returned to me with a critical installation error. My son and I waited for approximately three hours in a waiting area that was playing content not appropriate for children. I was willing to wait, but it was frustrating to hear the technician--who had said he would be starting on my vehicle immediately--spend a significant amount of time with another customer who arrived after me. He even stated multiple times that he wasn't supposed to be performing the work he was doing, but was going to do it anyway. This didn't inspire much confidence, and I became increasingly uneasy about trusting my vehicle--and our safety--to this location. Unfortunately, my instincts were correct. The shop was closed on Sunday, and I had to continue my journey toward Alaska without the ability to return for a correction. I was on a strict travel schedule for work and couldn't afford the delay. I didn't know what was causing the noise and feared I'd face a costly and dangerous repair issue in a remote area. Thankfully, Kal Tire in Williams Lake, BC was able to identify and correct the issue quickly. They treated me and my child with professionalism and care, and I only wish I had gone there in the first place. Driving with brake pads installed incorrectly is not only unsafe--it's a serious oversight that should never happen at a professional auto service center. I trusted Pep Boys to prepare my vehicle for a long-distance drive with a young child, and they failed to provide even the most basic standard of care. While the technician was friendly, it was clear he was stretched too thin to give my vehicle the attention it needed. Ultimately, I wish he hadn't worked on it at all. This was an incredibly stressful and frightening ordeal, especially as a mom traveling far from home in a place I don't know well. I chose this shop specifically to avoid stress during travel, and I regret that decision completely. I strongly urge anyone considering this location to go elsewhere. Your safety and peace of mind are worth far more than the risk.

Was told to change one tpms and took over 2 hrs. Went out side to watch in the bay doors every…read moresingle worker just twiddling their damn thumbs playing on their phones. Doesn't take 2 hrs to change a tire pressure sensor. Talk to the mechanic and the guy at the register (Tony) didn't let us know they didn't have sensors in stock. So we waited 2.5 hrs for nothing. Ended up getting the tire put back on and left. Communication is key with business.