I brought my car to Dwayne Lane's Skagit Subaru for recall work related to an engine oil leak. When I dropped it off, the air conditioning was working perfectly. When I picked it up, the A/C was completely nonfunctional. I raised the issue immediately, and although they admitted to removing and reinstalling the compressor during the repair, they claimed it wasn't their fault. Now I'm being told it will cost $3,500 to fix because metal was found in the system, supposedly ruining the compressor. But the A/C was working flawlessly before the service and failed the moment I got the car back. They refuse to take any responsibility for the damage. I'm extremely disappointed in both the service and the complete lack of accountability. I expected better from a Subaru dealership. Subaru of America has been no help either--completely useless. I will never buy another Subaru, and I'll certainly never return to this location. read more

Everything about my Subaru's check-up and oil change was a delight! It was simple to schedule online, the employees I dealt with were friendly and professional, and the whole process took a lot less time than I'd expected. To make a good situation even better, Skagit Subaru is dog friendly! There was a well-mannered, sweet hound in the waiting area and an employee in the (I think) Parts Dept even surprised me with a Subaru squeaky stuffie to take home to my dog (who was elated). Thanks, DLSS, for making maintenance easy and for making my dog's entire week! read more

We brought our Subaru Outback into Dwayne Lane's Skagit Subaru for a oil change and a tire rotation. We really appreciate that they are open on Saturday, that is much easier for us than trying to schedule during the week. My last experience getting my oil changed at the Toyota dealership across the street was absolutely horrible, so I have to say I was seriously impressed with the professional service technicians at Skagit Subaru. They finished my car in under an hour, rotated the tires so I didn't have to go to the tire shop, and not only that, they emailed me a very in depth video showing me what they did, the overall condition of my car, and a good look at the underneath. Oh...and they even filled my oil to the proper level, instead of shorting me a quart like the so called technicians at Toyota did. I have been thinking about buying a new car soon, and my experience at Skagit Subaru has influenced the brand of car that I choose. Kudos to Isabela Tuttle, and the other technician who serviced our car, we will be back! read more

Called after my CEL and a bunch of others lit up. They told me it was the gas cap and to adjust it and drive it for a few days. They were wrong. They charge $190 just to run diagnostics which auto zone did for free. No thanks. I'll drive a bit further for better service. read more

When I was shopping for a Subaru last year, I was told to go to Dwayne Lane in Skagit, not only for a good deal when buying a car, but the service and support that will come with the car is terrific. I have not been disappointed. The service personnel are helpful and courteous, the appointments can be made by telephone and online, and they are always on time getting you in and getting you out. The waiting room now is properly distanced and comfortable, fresh coffee and tea are always available, noise and announcements kept at a minimum. I had thought about travelling a bit to get to the dealership, but their no pressure sales representatives convinced me early on that this would be a good place to deal with. The service department has proved to be a very important asset to my buying a car from them. read more

If I could give us zero star rating I would. We brought my car in for a general check over a few things. They did some diagnostics and gave me a rundown of things that could be fixed, and things that needed to be done. I understand that it was a big job and it would take awhile. We brought in the car on a Friday and were told they may have a loaner car on Monday or Tuesday. They said they check into it and let us know. I never heard anything back about that. Luckily we have two vehicles. Unfortunately one's a gas guzzler. We survived though. During the repairs next week, we get a call saying the radiator also needs to be replaced, that part should be in and the car should be done Monday or Tuesday of the following week. I say, "ok. That sucks, but what can you do?". Monday goes by, nothing. Tuesday goes by, nothing. I have to call them on Wednesday to find out that the mechanics not even working on my car. He's out sick. The lack of communication is ridiculous. Why is nobody calling me to tell me what's going on when they've had my car for 12 days now. The mechanics out sick the next day too. All in all, my cars with them for two weeks. Oh but I get a discount for my inconvenience. Which equates to about 3% of my cost. Big whoop. I will never ever consider going there again. It was an awful experience in every way. read more

If you decide to buy a car start our search with Marty at Dwayne Lane Subaru. We purchased a 2019 Outback. We love the car; Subaru makes a car that is well equipped with many safety features. We are Marty, our sales person made the experience of buying a car at a dealership 100% pleasurable. It was actually fun! Marty listened to us. Marty didn't put on a hard sell and we walked away feeling like we got a good deal, a great car and a reliable contact at Dwayne Lane's Subaru. Find Marty! Tell him Stacy sent you and make sure you get yourself some swag. read more

I have been a customer of Dwayne Lane's Skagit Mazda Sales and their Service Department for almost 7 years. Bought several new cars from them, which I also serviced and repaired at their service department on regular basis. I really value the loyalty and the positive experience I receive at this place every time. The sales people make a car sale a very personal experience. In fact, with every car I purchased from them I made a friendship, as opposed to a business deal. They don't brush you off their shoulder if you have concerns, but on the opposite, everyone treat you the way they would want to be treated. While I am very pleased with the sales, I am even happier with the service and repairs and they are another main reason I keep coming back. Everyone wants to have a reliable and worry-free car service, and I found it here. Today they fixed my car again very quickly (in 2 days) and very well. This was after another shop had my car for over a month and couldn't fix the issue caused by an accident. Wow! I have to say that I have a very special gratitude for their service department personnel. When I leave my cars here, I have no worry. The service and repairs are always done right and the price is reasonable. The manager Jon goes out of his way to save you time and money, while making you feel very valued and important. I also really appreciate the help with the warranty issues. While I understand that nothing can be perfect, the experience at this dealership has been as close to perfect as it ever gets. Thank you so much for your excellence! I hope you guys all get a raise, a promotion, and lots of time for vacations. You definitely deserve it! read more

The name on the business card was Shane Smith. He is one of the most rude people in Service. I went in to pick my friend up while they had their vehicle being serviced and the way he presents himself is not very professional. He's seemed irritated and short tempered. If he was an employee of mine he certainly wouldn't have a job any longer. VERY POOR CUSTOMER SERVICE! My friend will not being doing business there any longer. read more