Stephan found a safe first car for my son that both of us are happy with. The process was…read morestreamlined, taking out lots of the stress of buying a used car. Stephan was detail oriented, and redirected us away from a more expensive car, stating that the cheaper car addressed our needs better. Not many car salesmen would have that integrity. I was impressed with the entire experience, from looking casually in the lot, to testing cars with a young man eager to buy his first car, to the paperwork process, and getting the plates. Good work and good vibes at Karmart!

Terrible customer service. They quote you a low price and then charged $200 more! They broke a part…read moreon my upper console last summer while my car was in the shop. They then charged me to replace it for $120! I was quoted $42 last year. I was clearly overcharged. It's a two piece cap that snaps together. Charged me for each side!! Thru didn't rotate my tires. They wouldn't help at all. I wanted a $60.99 refund for not defining the part was two part. So stupid. You can't have one side and not the other. These guys aren't even open on the weekends!! I don't know how they stay in business. It was a 30,000 mile check up!! So I called on a Monday to complain. I was told Nicholas would research it and get back to me. Exactly 5 days later no phone call back and they are closed till Monday. So I called back the next Monday and were given the run around about one part being sold as two separate pieces. They are crazy. I'm very disappointed and won't buy my nest Volkswagen there!!

Stanwood Car Care is the only place I'll take my vehicles from now on…read more After another mechanic shop's negligence left my truck broken down, I was stuck and unsure who to trust. I brought it to Stanwood Car Care hoping for some honesty and help -- and they went above and beyond. They didn't just fix the issue, they treated me with genuine respect and care. When my Subaru started having issues shortly after, they got me in the same day -- no hassle, no games. They didn't nickel and dime me, and they were upfront and more than fair throughout the process. It's rare to find a shop that not only does great work, but actually treats you like a person. Stanwood Car Care earned my trust, and they've got all of my family's business moving forward. Thank you guys!

These guys are great. They know cars and are prompt, efficient and reasonable. I made an…read moreappointment and they got the work done quickly. I would recommend and will return if/when I need car maintenance again.

I recently brought my pickup to BOR to have my catalytic converters replaced. My check engine light…read morekept popping up for that issue. The staff at BOR were very receptive and responsive to my needs and arranged to replace my converters. Unfortunately, after all their hard work my check engine light came back. It turns out that when BOR discussed my repair options I opted for the cheap route and asked them to buy aftermarket converters. When I came back they found an exhaust leak and fixed that, and the light came back a second time I relented and asked them to get OEM converters. The OEM converters fixed the problem and my pickup is running great again! I have nothing but praise for how BOR worked with me, accommodated all my choices, and bent over backwards to help me get my truck working.

Better Off-Road? More Like Better Off Somewhere Else…read more I brought my 2002 Suburban Z71 to Better Off-Road with a clear, detailed diagnostic summary--11 specific issues, complete with history, symptoms, and codes. I gave them every benefit of the doubt. What I got in return was a $10,000 engine replacement estimate and a lazy guess. After eight full days of silence, they finally looked at the truck and performed a basic compression test. They found low readings on two cylinders and immediately recommended a full engine swap. No leak-down test. No spark plug inspection. No timing verification. Just a vague shrug and a five-figure solution. Here's the kicker: * They performed the wrong test first * Then charged again to do the right one * That's double billing for diagnostic failure A leak-down test is the industry standard when compression is low--it tells you why it's low. They didn't perform one until I hounded them. That's not oversight. That's negligence. When I finally arranged a tow to get it out of there on October 22, they refused to release the vehicle until I paid. Fair enough--but their phones were "offline for two days," yet their voicemail worked. Convenient. Then they charged me a 3% fee for using a Visa card. That's not standard. That's gouging. The technician who texted me couldn't write a coherent sentence. His diagnosis read like a fifth-grade book report. I wouldn't trust this shop to change a bicycle tire, let alone diagnose a complex engine issue. Bottom line: * They ignored a detailed diagnostic roadmap * They charged for incomplete diagnostics * They double-billed for doing it right * They stalled communication for eight days * They misrepresented fees * They showed zero professionalism I paid the bill because I honor my commitments. But they didn't honor theirs. I'll never go back--and I hope no one else does either. --David W. Klieman

I put my truck in to have the windshield wipers fixed which I assumed was the motor. It took them 3…read moredays to diagnose it and that was after telling me a specific date to come in. When I went to pick up the truck because it took so long they gave me an estimate of $800 to fix the windshield wipers motor and linkage. To fix the motor they estimated 500 plus and that was after they took off the $186 they charge me to diagnose the issue. I took it in to get the windshield wipers fixed. When I went to pick it up they charged me $186 to diagnose not only the windshield wiper issue but they chose on their own to also check my brakes and something else. I did not give them permission or request to have them do this. I would not have objected to maybe $100 even though my friend diagnosed it was the windshield wiper motor simply by turning on the ignition and he heard no clicking or something like that which meant there was no power going to the box. They said they checked the wiring and the fuse even taking that into consideration I don't see where it would cost $186 for that amount of time. My main complaint is they went beyond what I asked them to do they did not quote how much it would cost to diagnose this and I've heard this from other people that they go in to have something done and they charge for diagnosing things that weren't asked for. So basically I would just warn people if you're going to take your car or truck in you should ask them what it would cost to diagnose it. In addition I had had my brakes just fixed the month before so there was no reason to diagnose it. It cost me $800 to have my brakes done they quoted me 1800. This was just for the rear brakes.

I had a wonderful experience with Advanced Automotive. They are honest, they listen, and they don't…read morelook for problems not there to charge you for! This was the first time in 9 years of owning my car where I didn't leave a mechanic feeling taken advantage of due to my lack of car knowledge. The respect they showed and generosity they extended to me has given me such peace of mind. I will definitely be returning to them for any future car needs!

The A/C quit working on my car driving from Arizona to the Pacific Northwest. I tried…read moretroubleshooting it myself to no avail. Desperate to cool off the car I stopped by Bryant Auto to see if they could take a look. The owner, Tom, took the time from another project to troubleshoot it for me. After a quick 5 minute discussion about the issue and my lame attempts at self diagnosing, he determined I'd lost all of my refrigerant. He dutifully inspected the system, performed a vacuum test to check for leaks, and reloaded the system with refrigerant. Wife and I are so thankful that he was able to squeeze us in and used his expertise to quickly take care of the problem. Highly recommend!

Amazing mechanics! We have taken our cars here many times and they know what they are doing. Always…read morefriendly and upfront and fix it for right! Great place!!

2016 KIA Soul 2.0 with a leaking oil pressure sensor. Scheduled a Friday appointment and dropped…read moreit off at 8:30 am. The car was repaired and ready before noon. Great communication and quality repair. Very accurate and fair charges for the part and labor. As others have said , I feel they were very honest. I like supporting a local shop and am very happy with the service!

The woman at the counter of this business is rude, condescending and downright disrespectful! I…read morewill never have my car worked on at this shop again because of this. She is a mean person and should not be allowed to work with the public. I am amazed that she hasn't been fired and replaced!

Had great luck here over the years, friendly, fair and honest. Thanks Jim and Patty for all the…read moregreat work over the years.

Had an unfortunate experience with car repairs. I spoke with Joel and explanined my disappointment…read moreand frustration. He contacted his superior and they made the situation right. We will continue doing business with people who stand behind there work. Ray H.

When every other RV service center gave me short, dismissive responses, JRS RV Repair was a…read morecomplete breath of fresh air. From the first call, they were friendly, honest, and genuinely caring. They went above and beyond -- not just professionally, but personally -- making me feel like I truly mattered. They even offered to help without ever taking advantage of my situation, which is almost unheard of these days. The experience felt like being helped by family -- humble, compassionate, and sincere. It's rare to find this kind of integrity and warmth in any business anymore. Thank you, JRS RV Repair, for your kindness, professionalism, and for reminding me what real customer service looks like.

In the world of rv repair it goes from bad to good but JR's is off the scale and actually as good…read moreas it gets from the front desk staff and owners who literally do everything to ensure complete satisfaction to the best of the best mechanics. We have used them for big jobs like accident repair, awning replacement etc. to painstakingly tracking down a roof leak and removing all roof vents, ac etc, and fixing it permanently when others have repeatedly failed. A 10 rating is just not enough!!